I had pretzels and there was not entertainment on the flight
Pros: "Seats were comfortable"
Cons: "Flight attendant needs a lesson in FRIENDLY customer service he was almost rude to guests"
Cons: "Food and drinks at least!!"
Pros: "Great flight"
Cons: "nothing"
Pros: "Nothing"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Pros: "737 was comfortable on the bulkhead row, 8. Good visibility."
Cons: "Live TV on would last about 5 min per glitch."
Cons: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."
Cons: "One of the best flight attendant service I’ve observed in my 30+ years of flying."
Pros: "The flight crew was pleasant!!"
Cons: "The seats in that plane felt cramped and had less space."
Pros: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Cons: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Pros: "Crew was fantastic!"
Cons: "Go go in flight and in flight video not working for majority of flight."
Pros: "Very good crew."
Cons: "Hate the kiosk check in"
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Cons: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Pros: "Flight was smooth"
Cons: "Nothing"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "Nothing"
Cons: "Flight was canceled after being delayed 3 times"
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Pros: "We got there"
Cons: "Seats"
Pros: "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
Cons: "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Cons: "24hrs delay and very poor communication from crew are not acceptable."
Pros: "The people where great. But this does not make up for what happened."
Cons: "1. Undisclosed LAX bus ride time limit to get to gate. BS 2. Undisclosed LAX bus ride to gate. BS 3. Alaska Airlines never explained at ticket purchase that it was at American Airline Terminal. Caused a 8 min walk to AA terminal from Alaska terminal. BS 4. None of this was explained at ticket purchase. Not happy. Probably will never try to fly Alaska Airlines again."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Pros: "On time, courteous flight crew, and a smooth flight"
Cons: "Should be allowed one checked bag per person at no charge."
Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Cons: "I NEVER TOOK THE TRIP I WANT MY $$ MONEY BACK"
Pros: "No delays, went smoothly. Had to check my bag at the gate but no big deal."
Cons: "None"
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Pros: "Everything was perfect."
Cons: "."
Pros: "After boarding and a 20 min wait seated we were told we had to leave the plane because of the broken something . It was fixed and we were off about two hours late. Fresno is a beautiful easy airport."
Pros: "Service"
Cons: "Everything was perfect"
Pros: "The view out the window"
Cons: "The delays the gate changes the almost missing my connecting flight because of the delays the running through two concourses to get to my connecting flight"
Pros: "I used points to bump up this flight to first class and was very grateful for the delicious food and extra room. We received good service from attendants who checked on us often to bring extra drinks and answer questions. I see now that it's worth the extra money/points to fly first class. Thank you for making it a great experience!"
Cons: "I felt the flight attendant who first served me was a little brash. We were seated for what seemed like extra time before takeoff so I ordered a mimosa when asked if I wanted a drink. She seemed reluctant to give it to me so I wish she had explained that there wasn't much time or explained any hesitations that she was maybe trying to hide from her expressions. I was only 1/3rd finished with the drink when she practically grabbed it from my hands and said she had to take it away. A warning would have been nice, I could have finished it faster. Then during the flight when I ordered another one so I could actually enjoy it, she still seemed hesitant/judgmental and finally said "that will be the last champagne the plane has." It was an awkward experience that I didn't appreciate. However, this same attendant seemed more friendly throughout the flight and was kind and helpful."
Cons: "They made us change gates 20 minutes before boarding. Crew was late because they were coming from another flight. Lost my baggage and when you call customer service, their system is either not working or you are on hold for ever."
Cons: "No entertainment, screaming children and no food"
Cons: "Absolutely GREAT!!!"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Very efficient. You cannot beat the price. All I expected is to get there."
Cons: "The plane was very clean and looked new, the seats were comfortable but did not recline. I missed that."
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "Stewardess moved me to a more comfortable seat without me asking."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Pros: "On time and very efficient"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "The staff is always helpful and flights are comfortable."
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "The staff was nice, kind of, but also unprofessional at time."
Cons: "My flights were both fine but the flight from Fresno to Las Vegas was such a disaster! They switched planes so the majority of the people did not have a seat because the plane did not have any B seats. It would have been nice if ANYONE had made that announcement before we boarded to avoid confusion. Also, the fees are ridiculous! Your app is not user friendly at all! Who the hell charges for a carry on bag?! Are you kidding me?! The directions on the app made it sound like the $17 charge was for an additional carry on item, not the allowed one carry on item. So, when we went to check in and I was told I would have to pay $50 for my mother's carry on, it was livid! Also, are you serious with the $5 fee to print a boarding pass? I will NEVER fly with Allegiant Air again. That is absolutely unacceptable. I will say that the staff was pleasant but the airline is inept and inefficient. The reason I will never fly this airline again because of what a rip off the fees are. Allegiant Air, you should be ashamed of yourself."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "Nothing"
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "Good for Domestic travels"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Cons: "Significant Delay"
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Cons: "I purchased a “first class”seat when the door close I switch from my seat to the front seat to put more distance with others passengers since I’m a transplant paciente. The rude flight attendant told me in a very bad tone to go back to my seat that I couldn’t seat in there . Only to see later that she put her coat in there. I got up later to go to the bathroom , also I have overreacted bladder and she told me in same rude talk go back to my seat that if I couldn’t see that the do not get up signs were on. I felt literally she yelled at me . Never asked me if I needed help , or just wait a little . I literally pee in my pants"
Pros: "Perfect..!!! Very nice...!!!"
Cons: "I think that is just perfect for a very short flight you can not ask for something else."
Pros: "United canceled this flight."
Cons: "If United didn't cancel this flight and then rudely answer questions about a full refund."
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "trip was horrible. Very disrespectful and racist."
Cons: "Crew needs to take classes on discrimination"
Cons: "Turbulence was so so bad!! Pilot announce that there would be a little of it!!! It never stopped!!! I thought I wouid leave at that time and sleep some what!!! Not a wink!!!!"
Pros: "Seat were comfortable Crew were awesome"
Cons: "Could have cell phone charging at all seats Would have been nice to have a second cup of coffee"
Cons: "Service for people not able to sleep on the long haul"
Pros: "The crew were wonderful"
Cons: "Fresno needs a better runway so bigger planes can fly in"
Cons: "Plane had mechanical problems for an hour"
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "Flight late for 2 hours and poor assistance"
Pros: "Short fly nothing fancy made it safe and in time."
Pros: "United Airlines team and the plaine were brilliant."
Pros: "The captain was diligent to keep us informed of the flight progress."
Cons: "Another major airline’s equipment failure delaying our pushback! In spite of that, our crew delivered us to FAT on time!"
Pros: "Very helpful with my mother and the wheelchair."
Cons: "Plane unloaded on tarmac. If weather would have bad the experience would have been very uncomfortable."
Pros: "Everything was fine."
Pros: "Smooth and seamless travel, great seats and punctual departure and arrival."
Pros: "liked that the plane was small; relatively comfortable and a direct flight."
Pros: "Arrived 1 hour early!!"
Cons: "no complaints"
Pros: "Kayak did not notify us of a flight cancellation and we were delayed by one day and out over 450$."
Pros: "Business clas worth the money for this long trip"
Cons: "all was okay"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Cons: "Incorrect flight info . there was no lufthansa airplane it was a united flight 4 terminals away so i wasted my time n money n missed the flight. Nowhere did the reservation state the correct flight number and l the link went to ufthansa site yet couldnt check into a non existant flight. Kayak sucks. Not the airline"
Pros: "Short, smooth flight Efficient boarding of crowded flight"
Pros: "10am flight so empty plane, practically every passenger had their own row. Steward team weren't overworked and no overhead luggage issues."
Cons: "Food selection was pretty limited. Chicken or vegetarian. Flight was actually operated by United, so I can't actually check in using Lufthansa, and lufthansa has better food the last time I flew."
Pros: "The flight attendant was very fast at getting our drinks and snacks delivered - especially for a 44 minute flight! She was also very friendly."
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Pros: "Nothing"
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "I liked the cleanliness. The use of wifi was great."
Cons: "Didn't like that there was no tv access"
Cons: "Understandable they could not help about weather, but was terrible about keeping us updated."
Pros: "Waited 2 hrs for a plane"
Pros: "everything was fine"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake No food on this flight... but we had time for a snack"
Pros: "The entertainment selection was way better than ANA. They had a huge movie selection. The boarding process was smooth and crew was very nice ans polite for a change. I flew from Tokyo to Houston on United"
Cons: "The leg space in economy is really bad. It feels very congested specially if you are little tall. Also United need retire their current fleet of planes. They are very old and most of planes look past their glory days."
Cons: "My flight was delayed over 4 hours. Pilots kept us in the plane before take off for an hour. They barely informed us even when we were experiencing turbulence and flight attendants were not very attentive to us during the flight."
Pros: "Nothing"
Cons: "Flight was canceled. Waited in the customer service line for 3+ hours just to not be helped. Had to rent a car for more money than I spent on my round trip ticket without reimbursement. United employees give you the run around so they don't have to deal with you anymore and none of them are on the same page. Definately lost a loyal customer after this nightmare of an experience."
Pros: "The crew was excellent."
Cons: "It seems like all airlines are trying to squeeze as many people as they can on a plane. I'm 6'2" and it is very tight and uncomfortable fitting in a regular seat."
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Pros: "All fly is in good plan"
Pros: "Had more leg room and comfortable seats than our flight from esst coast. Food and entertainment are not applicabke due ti short flight duration."
Cons: "Didn't use. Had to reschedule thru phoenix with aal"
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money."
Cons: "2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service."
Pros: "Professional, friendly service."
Cons: "Nothing"
Pros: "Crew in flight was very helpful and professional."
Cons: "Oversold flight! Very stressful waiting to find out if I had a seat, though I had booked the flight a month and a half prior and arrived early and needed to make a connecting flight. I was the last one on the plane as they pulled off volunteers they had seated already. Seemed very disorganized."