Pros: "Crew very polite and helpful"
Cons: "seating tight"
Pros: "On time, boarding speed"
Cons: "Some better seats, drinks"
Pros: "Very poor airline and all related services were very low standard"
Cons: "I suggest don’t travel on this cheap airline."
Pros: "never happened missed it because spirit was delayed."
Cons: "being on time."
Cons: "Checkin in way terrible at airport No organization and long lines Even though we checked in online"
Pros: "Nothing about this flight"
Cons: "The selling of water is unacceptable"
Pros: "I didn’t don’t get their. Because my ticket got cancelled The airport representative was not helpful."
Cons: "My ticket was canceled"
Pros: "Flight was smooth especially considering the fact that it was raining and we flew in the clouds for 45 minutes"
Cons: "Besides the fact that I had to pay to reserve my seat I was charged 2 different amounts for the same seat and the flights were similar in length. Not sure why the difference."
Cons: "No hospitality, zero customer service. It felt as if they just wanted to take my money and not let me fly with them. I missed my flight due to a lack of communication from Spirit Staff."
Cons: "The flight was delayed 2 hours for "weather" even though we were going from Las Vegas to Dallas TX and there was no weather problems preventing other airlines from departure... I had a connecting flight which my layover was originally set for Detroit but it was switched to Dallas last minute... the seats were dirty and filled with food and debris from previous passengers, I had to wipe off my seat before I sat down... I think of all the flight attendants on my first flight only one was pleasant and professional as a flight attendant is expected to be... the 2nd flight was a little smoother in the since that the flight attendants were warm and welcoming however After a long day of traveling and flight delays I wanted to rest and I immediately noticed the seats did not recline not even a little, and the tray tables were the size of an iPad mini... it was very hard to get even a little comfortable for the almost 5 hour flight.. it was very uncomfortable.... then there's the baggage fee. $57 for a carry on I would rather pay the extra $57 to fly with a better airline... and to get to the airport and be told that they only accept cards for baggage fee no cash... who doesn't accept cash?? Especially in a place like Vegas. It was unbelievable.. but they conveniently had atm like machines that can turn your cash to card for a $5 fee.... it seems like they advertise the airline to be less expensive than others but in reality they're not!! They nickel and dime you with all of these fees to the point that you eventually end up paying the same price it would cost for a better airline only difference is you pay the same price and still get crappy service... I would never Spirit again. That was my first and last time, and I definitely wouldn't recommend it to anyone else."
Pros: "Friendly staff, fast flight, and no frills fares. They'll charge you for drinks, etc., But overall a good flight."
Cons: "Uncomfortable seats, no free water."
Cons: "Slightly less expensive ticket not worth it. $52 for checked bag. $56 for carry on bag. They charge for a plastic cup of water on flight. Seats have no leg room and do not recline. Poor communications at gate. Few gates for Spirit, so if flight is delayed, plane has nowhere to let passengers off when landing. We were already hours late, and then had to wait 45 minutes for a gate once on the ground."
Pros: "Very nice crew nombres"
Cons: "No tv"
Pros: "Did not like anything"
Cons: "Worst flight experience I have ever had"
Cons: "They don't give you water or snacks. You have to pay to pick your seat and CARRY ON your luggage. The hidden fees surpass the cheap flight"
Pros: "The crew on board were so friendly and caring. Debora made my flight really special. She helped me and had the friendliest face!"
Cons: "Over 300 Cancelled flights in a month. NO explanation. I received no email or phone call about my trips. Extra charges for bags. This is simply the worst airline to book. I can't even comprehend why it even exists."
Cons: "They cancelled my flight from NY to FL Without sent me any notice ahead of time. They didn't have any other option except to return the money back no available flights at anytime. The only next available flight will be for the next week from my original departure day so annoyed."
Pros: "Clean, spacious airplane. The flight was fast and smooth!"
Cons: "$55 baggage fee is absolutely insane."
Cons: "Delays over 3 hours each way Rerouted to Tampa due to incident Unclear directions and guidance Lack of respect Made me submit carry-on even though allowed 1 and then I took it on the plane anyway"
Cons: "Carry on fee not mentioned at time of booking but when you go to check in? Flight attendant was rude to couple with wailing child. I'm 5'10 and had to sit sideways because my legs wouldn't fit in available space. Not my worst experience but will stick with JetBlue or delta from now on."
Pros: "The grew was excellent and friendly"
Cons: "No comments"
Pros: "I arrived within the normal time to check-in and get through security before the boarding ended, yet I wasn't allowed to check in and had to purchase a new ticket. I never received a reminder email to check in and forgot due to it being a red eye, so I tried to check in at the desk before my flight, but missed the cut off time (that isn't listed anywhere on the website) and had to purchase a new ticket. RIDICULOUS. My flight had just started boarding and there was no security wait. This airline is shady and ended up costing me more rather than saving anything due to their opaque policies."
Cons: "See above."
Pros: "Not much, the cheap price is deceiving since you end up making up for it if you plan to bring anything that resembles luggage with you."
Cons: "Worst seats of any plane I've ever been on. No leg room, tiny seats, little trays. Everything cots extra including water. I'd rather pay a little extra next time."
Cons: "1 : the flight intendant was limit disrespectful :" whats up bud ? " is not a way to talk to a customer, except when he is six years old and he didn't pay for the tickets. We barely seen by the way, which is actually a good thing when you know the guy. 2 : you guys charges $3 for water ( no free water ) . ( really ? ) 3 : you wake us up to sell your credit card. ( really ?) 4 : you charges for cabin bags. ( even just for one ) 5 : I never had less room in an airplane, ever. 6 : the seats are really bad, but I'm sure you guys know that better than I do. 7 : we can tell you are a low-cost company by the service, not by the price . I never had a favorite airline company, but from now I know for fact that i like all of them but spirit, and I will make sure to not take it again. Victor Viallard"
Cons: "This airline is absolute garbage."
Cons: "Flight was delayed 4.5 hours due to all sorts of reasons. It was an absolute joke. I would never recommend Spirit to anyone and will certainly go out of my way to dissway people from using this airlines."
Pros: "It was a much better flight than my 8/11 flight#922 to Detroit. Aside from the costly carry-on charges re: both, the six-hour delay on#922 was poorly handled and the reasons for the delays effectively communicated. The lack of available and informedcounter staff was a big problem. You lost future customers. This flight was on time and easy."
Cons: "I think I covered it above."
Pros: "Nothing much."
Cons: "Everything. Not flying with them again."
Cons: "Dear Spirit Airlines, First, $45 for a carry on bag is absurd. It was not made clear when purchasing the ticket that I'd pay almost $100 extra for my round-trip. Second, this is the 2nd time Spirit Airlines has cancelled a flight due to weather when other airlines did not cancel similar flights. I have only flown Spirit twice, so 0 for 2. I will not fly Spirit again. The earliest I could be rebooked for my cancelled Saturday flight was Tuesday which was unacceptable since I had to work Sunday morning. This whole situation meant I had to rent a car with a stranger and drive all night from Detroit to NYC. Spirit refunded half my trip, which is appreciated, but I still incurred an additional $100 in rental car expenses, gas, tolls, etc, even with splitting the cost with the stranger. Not to mention losing an entire night's sleep. I am not a wealthy person. My rent was just increased and I am a teacher and actually really struggling financially this summer. I feel ripped off by Spirit with the bags and with the flight cancellation and only partial refund. This vacation, which was already a stretch financially, turned into a financial burde. Spirit advertises as being a bargain, but you have all these ways of trying to squeeze money out of people. Being cancelled twice almost makes me wonder if somehow it's to Spirit's advantage to do so. You try to offer credits to people instead of refunds so maybe you get away with that and that works out in your favor. Regardless, I won't fly Spirit again and will certainly advise friends and family to avoid the trouble that seems inherent in traveling with you. Third, your website window "loading something awesome" is silly and annoying. If someone actually reads this, thank you for your time. I will be leaving similar reviews on other websites. Sincerely, Christy Hayner"
Pros: "Boarding speed, crew's service"
Cons: "Non reclinable seats, very uncomfortable space"
Cons: "My flight was cancelled and spirit would only reimburse us or put us on a flight 2 days later. We were stuck at the airport trying to get on another airplane, paying for tickets with day-of prices which are much higher than pre-booked flights. This was the worst service I have ever experienced."
Cons: "They told my mom a different weight when returning from Florida to NY."
Cons: "Charging $90 for round trip carry-on case that I am putting myself into/out overhead compartment is preposterous. First being one hour late to takeoff then flying like maniacs and arriving only to sit in the field for another half-hr, waiting to be allowed into the port - is not professional. The only function the crew performed, in both directions, was to push their outrageously priced merchandise and credit card. No other service was offered. Chairs are instrument of torture - the knees of the passenger behind me were kicking my back through the fabric, way in and out. Don't fly Spirit Airlines!"
Pros: "It was cheap and the crew was nice."
Cons: "There was no space, nothing to do, and not even a free drink."
Pros: "The crew was great; the pilot got us there early."
Cons: "By the time you're checked in, you've essentially paid for a Spirit flight than any other. Why fly them?"
Cons: "I arrived 45 minutes before my flight departing at 4:13Pm from detroit, making it just in time after having a flat tire. Before I even opened my mouth the desk person, Betty, said "I can see you're in a rush and I don't rush for anyone." I missed my flight. They couldn't reschedule me until the next morning. I went to the Delta desk, they got me on a 5:36 flight. I will never, ever book a flight on spirit again. And I will tell everyone who will listen not to fly them. You are THE WORST AIRLINE and your employees are JERKS. Thanks for nothing."
Cons: "There was no flight from Detroit to NYC, it was cancelled and in the end 7 of us got together and rented a van to drive there. The cabin staff and ground staff were terribly unhelpful and generally seemed to not have the training to deal with a situation like this. Not a single person felt compensated or helped out in any way. Worst flying experience of my life and will never fly Spirit again....neither will anyone else I know."
Pros: "Do not fly Spirit!!! No effort was done to elaviate customer inconvenience. I will never fly Spirit again!!!"
Cons: "Never fly Spirit!!!! They do not have any concern for customer. T"
Cons: "Canceled flight right before boarding. People at the gate were very rude. Made everyone leave and go out past security to the front gate to even know what was going on. Many Sprit employees knew that there were no more flights but wouldn't tell us. Made us all wait in line. They refused to help us find another flight. I will never again fly this airline."
Pros: "the seats"
Cons: "The delay for defueling. It was delayed almost an hour. And when we got to LaGuardia had to wait 20 minutes or so for a gate"
Pros: "The crew wa pleasant and the flight was on time."
Cons: "The luggage pricing was pretty expensive. The snacks and drinks were pricey and the seating had us squished in like a can of sardines. The customer in front of me reclined his seat and it seemed like he was sitting in my lap. The overall seating was uncomfortable. I understand the "bare fare" idea but felt nickel and dimed to death."
Pros: "The airplane was brand new so it was clean. The flight was okay with very little issues or turbulence."
Cons: "Upon paying for my luggage, I was given a different seat to an "exit row". When I boarded the plane, I saw that this was actually the smallest seat in the plane with limited legroom. Being over 6 feet tall, I could not sit there and thankfully, the flight was not full and I was able to move to a different seat. On the return flight from FLL to LGA, I purchased an exit row seat (seat 13D) so that I would not have to the same problem as the initial flight. When I got on the plane, my seat was not in an exit row. I spoke to the flight attendant who proceeded to tell me that "the switched planes" so the seat I chose online was not in the same position on the actual flight. To add insult to injury, although my entire row paid for the exit row seats and the passengers seated in those seats didn't, they would just switch us to the seats we paid for. This has overall been an awful experience and I WILL NEVER fly Spirit airlines again."
Cons: "Spirit customer service in nyc and Florida was HORRIBLE! I will NEVER USE THEM AGAIN!!!"
Cons: "Is always a surprise with extra charge on luggage, is never clear how is will be the size the shape the color etc etc!!!!"
Pros: "Good crew, attentive and after the weather delays (understandable) they calmed the grumpy ones."
Cons: "The seats are very crowded. Thank goodness the seats didn't recline or the man in front of me would have been in my lap."
Pros: "Very nice flight attendants."
Cons: "Hidden charges, terrible customer service"