Find cheap flights from Medellín to Reagan Washington National Airport

Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."

Pros: "Crew ok ... not engaging"

Pros: "Nothing"
Cons: "Terrible flight experience from delta"

Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."

Pros: "No delays. Easy boarding."

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."

Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"

Pros: "On time boarding. Good entertainment options, friendly staff"

Cons: "Seats could’ve been assigned ahead of time"

Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."

Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."

Pros: "The service, free entertainment."

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."

Cons: "There was no rhyme nor reason for who boarded first"

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Pros: "Great service by gate operators."
Cons: "TSA process"

Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."

Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."

Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"

Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Pros: "Nothing!!"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."

Cons: "Being late"

Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."

Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"

Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Cons: "Flight was late by almost 2 hours!!!"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Cons: "No entertainment. Wifi didn't work."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Pros: "On time"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Friendly crew"
Cons: "The cost of the ticket"

Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Cons: "Delayed"

Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."

Pros: "On time...great service!"
Cons: "Seats were a bit narrow."

Cons: "Too many boarding calls for different levels of service."

Pros: "delayed. equipment failure."

Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Cons: "Nothing"

Pros: "professional service from employees..."
Cons: "A snack / water :)"

Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"

Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Pros: "Food."
Cons: "It took 1.5 hours to leave the tarmac in NYC. We just sat there with little communication."

Cons: "Be on time"

Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"

Pros: "Puntualidad"

Cons: "No food just a cookie"

Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"

Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"

Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."

Pros: "Flight on time, nice people"
Cons: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"

Pros: "SEATs and crew"
Cons: "Food was almost nothing, for a 3hr flight plus delay ... not good!"

Pros: "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."

Cons: "Many delays."

Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."

Cons: "Yes the boarding it was terrible"

Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Cons: "Overbooked and put on another flight 5 hours later"

Cons: "No food or drink. No entertainment"

Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"

Pros: "Nothing"
Cons: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."

Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"

Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"

Cons: "Aeronave muito velha, parecia que ia desmontar no ar."

Cons: "Lost my bags"

Pros: "East check in. Punctuality. Good coffee"

Pros: "Good food and drinks"
Cons: "Leg room was cramped"

Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."

Pros: "The service"

Pros: "There was a lot of leg room on this plane. I do not think they have retrofitted it yet to today's money making planes as other airlines have done. We left late, but we arrived only a few minutes late."
Cons: "The boarding process took almost two hours. We were shuttled to a remote location, then we sat on the airplane for about an hour. We finally took off around 2:45."

Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"

Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"

Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."

Cons: "Had to sit for 7.5 hours with no entertainment as TV did not work."

Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."

Pros: "Kindness of the crew"

Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"

Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"

Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"

Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."

Pros: "Boarding"
Cons: "Poor leg space Entertaiment Poor food"

Cons: "This flight was entirely unnecessary. I paid for this flight and another from Lima to D.C. I was in Nazca, so could have easily boarded in Lima which was 3 hours away, but the airline forced me to make the 14 hour trip back to Cusco instead, just so I could fly BACK to Lima on their plane, otherwise they would have cancelled my whole reservation. I will never fly with LATAM again."

Pros: "This was American Airlines. So the quality of the flight was significantly better."

Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."

Pros: "I appreciated the fact that the cabin crew worked to seat my husband and I together. There was a bit of shuffling done but they managed to do it without inconveniencing anyone. Thank you!"
Cons: "And it would have been good if more water was on offer. Service was somewhat rushed."

Pros: "One of the best flight I have ever experienced on LAN. Very friendly service from all of the crew members."

Pros: "I loved the attention and courtesy of the crew through my flight. They gave a welcoming greeting and they flight was pleasant due to the whole crew"
Cons: "On the flights I looked for a news radio or a news short clips, but I didn't see nothing of that. It would have been amazing and great to know what's going on in the country and final destination"

Pros: "Staff were decent. Polite. Not as helpful as othe flights"
Cons: "Simple fligtj. Spacious."

Cons: "Old planes, disinterested crew, full flight"

Cons: "The seats are uncomfortable and cramped"

Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"

Cons: "The attendants attitude."

Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."

Pros: "The seat wasn’t very comfortable"

Cons: "Wifi didn’t work."

Cons: "Nothing, great job"

Cons: "Excelente"

Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"

Cons: "WiFi was not working on the aircraft."

Cons: "Overheads slammed full."

Cons: "The airline"

Pros: "Every thing! Healthier food needed"

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Pros: "On time and quick boarding."

Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."

Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."

Cons: "Baggage lost."

Pros: "The free entertainment."
Cons: "Everything was great."

Pros: "Ease of boarding with the group numbers"

Pros: "We got home early"
Cons: "The sandwich was auwful"

Pros: "Son flew alone and everyone was very helpful."
Cons: "Nothing"

Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."

Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."

Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"

Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."

Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."

Pros: "Nothing"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."

Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"

Cons: "The check in process took to long. In line more than an hour."

Pros: "Nothing"
Cons: "Everything"

Cons: "No wi Fi available and I paid for an all day pass"

Pros: "Nothing"
Cons: "Everything"

Pros: "Schedules were always on time, the price was the best"

Cons: "It was one hour late."

Pros: "The options you have to pick from"
Cons: "The pop ups"

Pros: "Great steward with fabulous sense of humor"

Pros: "todo me gusto"

Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."

Pros: "Not applicable"

Cons: "No tv/movies."

Cons: "It was a headache!"

Pros: "Easy connections"

Cons: "No"

Cons: "Food choices are pretzels or crackers."

Pros: "All great."

Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."

Cons: "4 hour delay."

Cons: "More comfortable seats"

Cons: "Seats were very tight compared to other airlines"

Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."

Pros: "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."

Pros: "I got to my destination safely, luggage came out guickly n intact."
Cons: "I have no complaints. I taught the flight was good."

Pros: "Quick and easy"

Pros: "Very happy with my trip"
Cons: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."

Pros: "Nothing"
Cons: "7:05am Flight got cancelled and they saw fit to rebook us on a 20:30pm flight.. decided to reroute us to anotjer city in canada and down to a different airport in DC Lost my luggage from time i checked it it at 0500am yo time dflight was cancelled and rebooked at 0700. And to fike claim and travrl without jt. Worst experience ever."

Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."

Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."

Pros: "Nice staff on board and in the airport. Left on time."
Cons: "Small plane not alot of storage space. Can carry small bags on board."

Pros: "I thought the crew was nice, and I was glad to have an easy flight."
Cons: "I thought it was a bit odd to not be given a seat assignment until after zones 1, 2, and 3 had been boarded. It seemed like the other passengers and myself who needed assignments had been forgotten about."

Pros: "Delays"
Cons: "Delays"

Pros: "The ride was smooth, I felt safe!"

Pros: "They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do."

Pros: "Boarding was smooth, considering there were just over two hundred passengers to manage. The crew was excellent: responsive, courteous and proactive. Entertainment: Overall plenty of options though some were dated. Food: surprisingly good, and COMPLIMENTARY. Didn't have to pay extra."
Cons: "Coach is CRAMPED. And on a 14-hour flight, that's important.."

Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."

Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."

Pros: "The plane was clean and fairly comfortable."
Cons: "Our flight from Toronto to Washington DC was delayed for no apparent reason. We were not told of this delay until 45 minutes after boarding time was supposed to begin. Good communication would have helped with this issue."

Cons: "Not aconfortable plane"

Cons: "There was only one snack option and I couldn't eat it because it contained gluten."

Cons: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."

Cons: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"

Pros: "Easy flight to DC."
Cons: "First time at Pearson Airport needed some help finding my way around the airport"

Pros: "Decent everywhere options, leg room, and seat comfort."
Cons: "Delays with no adequate explanation and very few updates. Boarding process was chaos."

Pros: "AC's staff is generally very pleasant and accommodating (they are Canadians, after all). I checked in quite early and was moved to an aisle seat (was originally in a middle) with no one next to me - something the lady at the check-in counter did just to be nice! Boarding was pleasant and easy going; greeted upon entering the aircraft which is always a nice touch. The flight was more or less on time and things went smoothly overall."
Cons: "The power/USB outlet in my headrest did not work. I was also seated in front of a French couple who repeatedly hung onto my seat when they were getting up (at least 3 times during the flight). I realize this has nothing to do with Air Canada but perhaps they should consider offering 'French only' flights to avoid such annoyances in the future."

Pros: "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
Cons: "Our entire experience using air canada on our return flight was atrocious. Read above comment."

Pros: "The crew is top notch. The plane was in great condition, the pilots had good landings. Would definitely fly Air Canada again. Both flights there and back departed on time, never had any set backs."
Cons: "The movie selection is so limited, this should definitely be expanded. Also the controls while you're watching a film do not allow for quick return to main menu, maybe there is but it should be quite obvious how to do that. I'm not someone who cannot handle technology, so it should be easier than whatever mechanism there is at the moment. Good should be included."

Cons: "I was supposed to be home on a Sunday. That I didn't arrive until the follow Tuesday should tell you something. My adventure included: 2 cancelled flights, one drastically oversold flight, being given a hotel room without a working toilet, hours spent waiting at the airport for information from gate agents who never showed up, and being curtly told that, as a passenger who didn't arrive on a connecting flight, on my second night I would not be given a hotel room, but instead a mat to sleep on in the airport. I did finally get a hotel room—this time with a working toilet"

Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"

Pros: "Once I actually got on the rebooked flight, everything went great."
Cons: "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."

Pros: "Good service, pleasant hosts."
Cons: "Bathroom ran out of seat cover. I ate well, but food had to be stopped (couldn't help it, as it was due to turbulence) Couldn't recline because in last row."

Pros: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Cons: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."

Cons: "Delayed flight from Toronto to washington"

Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."

Cons: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."

Pros: "Quick boarding. Great with children."
Cons: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."

Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."

Pros: "Checking our luggage at the gate and how courteous everyone was Maureen"
Cons: "paying for extra seats was fine but our zone was the last to call. Maureen"

Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"

Cons: "In a 4-5hour flight it would be nice to at least get a complimentary snack on the plane along with the beverage."

Cons: "like i said above, i booked a ticket to milan but never got there. air canada or kayak screw up and made a route change. i ended up in frankfurt germany."

Pros: "Haneda is a beautiful airport and the airline staff there were great, as service generally is in Japan."
Cons: "need to devise a better boarding process--small number of zone 1 and 2 passengers, then massses in 3, 4, and 5. More zones or more thought into how to improve customer experience for all."

Cons: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."

Pros: "The sits were comfortable. More space between sits."

Pros: "Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area."
Cons: "Use all airport customs agent's desks after a large plane arrivals."

Pros: "Crew was pleasant and efficient. The entertainment consoles were nice, having games and movies and flight tracking."
Cons: "Not notified about long flight delay until 5 mins before scheduled boarding. Happened once with my flight and twice with my daughter's."

Pros: "Same as first flight."

Cons: "We were told to check in via the electronic procedure and wait for our name to be listed on a board.. After waiting an hour and a half we were finally directed to the United counter and were able to complete the transfer and go to the gate."