The staff and crew were excellent. The entire flight process was so friendly and smooth.
flight was canceled. don't cancel flights if you want a better score.
Missed connection due to waiting on tarmac for gate. Rebooking took 30 minutes in line with 2 people in line in front. Horrible inefficient careless staff.
The flight was canceled and very little help given at the check in desk. Everyone at the desk says: just go on the app and see how they rebooked you. I mean come on it’s embarrassing customer service.
The registration was chaotic. The kiosks didn't work for most people, and most had to do registration and receive boarding slips with a person. It took about an hour to get through he process, and I was worrying that I will be late to the flight. However, the personnel was great - courteous, professional, and was able to work through the problems.
I upgraded my seat and the service and boarding were wonderful. My flight attendant was very helpful when I experienced nausea on the flight (a first time experience). Flight arrived early which was nice. The only negative was many airlines have screens to provide some on flight entertainment, this aircraft did not. I had planned to read and listen to an audiobook on my flights, so no big deal on my part. The USB plug ins were broken on both my seat and the center seat, so I was not able to charge my phone during the flight, I will add 2 of the three USBs were broken on ride from San Diego as well. I would attribute this to the design, it is a very awkward angle to plug in, so frequent and perhaps not so gentle attempts to plug in have caused them to break.
Stay with what you are doing. Excellent service and ahead of schedule. Well done.
We had to cancel and we’re treated fairly with 100%refund quickly
There was an issue with water that led to us not having potable water onboard. They dumped the onboard water and we were two hours late taking off.
All good. Great food and entertainment when there isn’t any on a one hour flight
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Seats are much much more comfortable than United, which is what I usually fly
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
When I was not allowed by Alaska airlines to board due to time and difficulty pre-check the night before and kiosk did not work when I arrived at the airport and then finally told Alaska airlines is where I had to go. Not Hawaiian airlines that they had moved. That's when I was treated with the utmost disrespect by Alaska airlines agent that I was not allowed to board. And that might ticket to return was canceled and I hadn't even left yet when they gave me the option for the next flight to raise my flight price to $300 one way. I bought a $96 round trip ticket and they're trying to gouge me for $600 in addition and canceling my return flight.
I'm was impressed with their service. Everything was great
All in All a great experience. Cost of luggage sucks … first time I ever had to pay for luggage. Otherwise the check in counter was awesome, the gate clerks were great and the Stewards & Esses were the best.
Love Hawaiian you can’t go wrong, still provides you good drinks and little snack at the end
No tv’s. Had to walk 45 minutes to connect to next flight. Couldn’t get dinner as a result. Ended up eating pretzels until I felt sick.
Great plane, seats, and crew. Super smooth experience and delicious coffee
The pre-flight check in process was bad. The app didn't allow check-in online and forced me to check in at the airport. Alaska didn't have self-service kiosks for check in (only bag tagging stations), so I had to wait in line with people who were checking bags just to get my boarding pass.
Hawaiin airlines never let me know the alaska airlines confirmation number. it took chat and call with customer service to get that.
I think you should still be able to pick a seat at check in no matter the price tier. But the plane was decent. Seats were a little narrow so I imagine larger folks would have some discomfort but I was fine and the crew was great.
Crew was excellent......in flight medical emergency handled very professionally.....
A bit rush for transit. Food and entertainment are not available
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
We arrived early and finally made it to our gate almost an hour after.
The non-stop flight from Grand Rapids was excellent. I neither expected or needed a budget flight and Allegiant made the trip easy and for an affordable price, Arriving at the Mesa Airport (AZA) is a delight compared to the international airport. For our return flight, we were able to arrive 75 minutes before the flight, return the rental car, check our bag and make it to the gate in plenty of time. That would never happen at most airports.
Easiest flights I’ve ever taken. Plane was comfortable without overly crowded seating.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
They boarded passengers that sat in the back of the plane first, making boarding very efficient.
I didn't even take this flight. My plans changed and I couldn't get ahold of customer service and the website kept breaking down during the attempt to change the flight. I wound up taking another airline entirely and eating the cost.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
Posted a 20minute delay but didn’t delay at all. Caused boarding issues and confusion. Also, didn’t release baggage. Took over an hour and 20 minutes to get luggage.
