Cons: "Food was below average"
Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Pros: "The crew were very attentive and the pods are comfortable."
Cons: "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
Pros: "Excellent crew"
Cons: "It was nice experience"
Cons: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
Pros: "Again the food was excellent"
Cons: "Not enough operational toilets"
Pros: "Food was mediocre and passable."
Cons: "Rude behavior of Cathay Pacific Staff"
Pros: "Disciplined, timeliness."
Pros: "Inflight crew"
Cons: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Pros: "Excellent meals, excellent entertainment system, great staff"
Pros: "Everything was good."
Pros: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Cons: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Pros: "It was a lovely flight. Food/drinks were excellent."
Cons: "Toilet cleanliness needs to be better."
Pros: "Food is great!"
Cons: "Bathrooms are not as clean."
Pros: "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
Cons: "couldnt find anything to complain about"
Cons: "It was a long flight, and customer service not good."
Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."
Cons: "On time - all good."
Pros: "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
Cons: "Food seemed old and crew was too busy"
Pros: "The airline crew. Very attentive and immaculate"
Cons: "Poor leg room, very tough for a tall guy"
Pros: "Need more movie selection on classic"
Cons: "Food was worse no snacks at all"
Cons: "Hindi selection of movies was not good"
Cons: "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
Cons: "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."
Cons: "nothing much. overall good."
Pros: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."
Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Cons: "Not enough bathrooms"
Cons: "seat wasn't the best for my back even reclined."
Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Pros: "Overall service was excellent"
Pros: "there an attentive airline. Good service an on time flights"
Cons: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Pros: "The attendants were fantastic!"
Cons: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Pros: "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
Cons: "There was no order to the economy class boarding process. All rows all seats board at one time."
Pros: "The service and food was excellent!"
Cons: "The seat would not lean back d/t the person sitting behind me"
Pros: "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
Cons: "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."
Pros: "Good service. Flight attendants are nice, food is not bad."
Cons: "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."
Pros: "The flight attendants were nice but that's the only thing I can say that was good about our flight."
Cons: "There was literally a "crazy man" on our flight. The flight attendants were having a hard time controlling him. He was climbing over seats, yelling at people, etc. My husband is a US Marshall, he finally got up and identified himself with his badge to the flight attendants and asked if they would like him to assist. He helped try and talk the crazy man down. So basically my husband was on guard for the whole flight, we couldn't sleep at all as he was watching and helping with the lunatic on the plane. When we landed, the police escorted the man off the flight and the head attendant said he would be placed on Cathay's "no fly list" I feel that Cathay should reimburse us for part of the flight due to the severity of the situation and the fact that my husband assisted the staff when he didn't have too! Again, not a way to spend your honeymoon flight having your husband have to work and not be able to relax and enjoy our time together."
Pros: "The food was great and so was the service."
Cons: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Cons: "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
Pros: "This crew really made the difference for the return leg of my MNL/TPE/SFO trip a most wonderful experience. Prompt boarding, quick deplaning, timely baggage claim, smiling crew, clean facilities, and great food. Comfortable seats really made entertainment more enjoyable."
Cons: "Nothing...this trip was a clinic on international travel for a great price."
Pros: "Crew was good and friendly."
Cons: "Lesser layover time in Taipei."
Cons: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Pros: "Friendly crew. Good entertainment options."
Pros: "Excellence in crew's attitude, promptness in service, very courteous."
Cons: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Pros: "Seat was ok. Service was timely"
Pros: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
Cons: "Food can be better"
Cons: "China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance."
Pros: "Food was a solid ok!"
Cons: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Pros: "Flight attendants are nice, quite some new movies are available"
Cons: "Food is fine, but can be better"
Pros: "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
Cons: "Terrible food."
Pros: "I like the space between seats. A couple inches helps"
Cons: "Staff just not as friendly as last time on This airline. Audio earphones just doesn’t work welll. It’s double prong so you can’t use your own and there ear buds very uncomfortable and earphones from previous flight didn’t work well either. This really needs fixing. 12 hours this should be a big priority."
Cons: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Cons: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Pros: "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
Cons: "Rather cramped quarters for such a long flight."
Pros: "Food and transfer is great."
Cons: "Flight delays."
Pros: "Great flight, plane &crew"
Cons: "Nothing was bad"
Pros: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Cons: "I tried a lot of times to check in online but I was never successful."
Cons: "fter serving a meal, it was 7 hours later we received any beverages. the cabin air was very dehydrating and everyone started coughing because we had been given no water. this is how people get sick and spread diseases. the plane definitely needed to consider hydration. and when they finally served us the meal, they didnt offer water rather coffee or tea and i had to ask for water and juice. the cabin temperature also fluctuated from hot to cold."
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "Music celection is awesome"
Pros: "The boarding process was organized and fast . The flight was smooth ."
Pros: "Staff is friendly and accommodating"
Cons: "The cleanliness of the plane"
Pros: "Everything is good & went fine!"
Pros: "They operate the Airbus A350, a nice very modern plane on this route"
Cons: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Pros: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Cons: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Pros: "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
Cons: "They damaged my luggage"
Pros: "I think it was overall great, and the crew was very nice."
Pros: "- Onboard entertainment - Meals were reflective of Taiwanese meals - the minced pork rice was yummy! - Crew was attentive and came by often to address any needs"
Cons: "- Little leg room in Economy class - Air conditioning could not be adjusted (but helped with ventilation)"
Pros: "Good connection time"
Pros: "Airport lounge"
Cons: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Pros: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Pros: "I was very impressed with China Airlines. They were very professional. The plane was relatively spacious and clean. The food was good and no delays. Very nice."
Pros: "Clean plane."
Cons: "The dinner upset my stomach, leading me to get sick once I got home."
Pros: "good entertainment options."
Cons: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Pros: "Crew worked diligently."
Cons: "Couldn't check in online. Was within the 24 hours check in time."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "Seats were quiet comfy, great movie selection on a personal touch screen tv, delicious meals and drinks."
Cons: "Not enough toilet rooms for the amount of the passengers it caries"
Pros: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Cons: "- Terribly cramped seating in economy class (you get what you pay for)"
Pros: "It was good. I would flight China airlines in the future."
Cons: "Was told I had a window seat but actually had a center seat in the center section"
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Cons: "The meal I had requested for my family and I was not available. Very disappointed."
Pros: "Attentive staff, good selection of entertainment"
Cons: "Disorganized boarding, very cramped seating"
Pros: "I liked the blankets, food and movie selections."
Cons: "The cabin crew seemed to give full cans of beverage to the Chinese and people from Taiwan, but only graced westerners with a cup."
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
Cons: "Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service"
Pros: "Super comfortable n lovely crew"
Cons: "All good"
Cons: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Pros: "The crew had a good attitude for the flight."
Cons: "Felt like this being a 8 hour flight there would be some entertainment on the plane , just radio. Also there was no food options from what I saw available either."
Pros: "Coach seats reasonably comfortable. Coach bar service outstanding."
Cons: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Pros: "Nice crew"
Cons: "More leg room and comfortable seats"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Helpful crew, good food, professional"
Cons: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Crew were very good"
Cons: "More movie selections"
Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "Service is nice. Very friendly. Food is good."
Pros: "Food was very tasty. In-flight movies were up to date and very good."
Cons: "Seat was hard as a rock. No way to get comfortable on a 10 hour + flight. Seat in front practically is in your face when they recline. I'm not fond of the A330 layout. Give me a 777 any day."
Pros: "Sorry the flight was cancelled"
Pros: "The crew on Fiji Air is incomparable in friendliness."
Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Cons: "your poor crew, i think you could have one more crew member on that Sunday flight as it was full and so many people where ringing tor crew for more drinks,I was so sorry for them."
Pros: "They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite."
Cons: "Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting."
Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"
Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Liked seats, leg room, customer service and TV."
Cons: "It was freezing cold during the 10 hour flight !!!!"
Cons: "Despite buying my ticket with virgin and being a platinum Fiji air tried to charge me $300 for an extra bag."
Pros: "The service was very friendly."
Cons: "My knees while sitting upright drive into the seat in front of me. No extra legroom seats available. Please start saving these for people who actually need them. Also, boarding was like cattle hearding, lack of organization caused anxiety ... albeit my wife and I were amused by people without direction."
Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."
Pros: "Interection with various crews when ever necessary."
Cons: "The one and a half hours waiting at the immigration. Only 3 officers to serve hundreds in line."
Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Cons: "There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight."
Pros: "All good small"
Cons: "Small space"
Cons: "Airport crew rude"
Pros: "Getting seats as a stand by passenger."
Cons: "Connecting in LAX with waiting 20 minutes at the remote gate for the bus, the bus ride and waiting for luggage to clear customs is virtually impossible to go though and make the connection. Having literary run out of customs and being told you missed your boarding time and now you are on stand by is not happy making. American points to a Fiji airlines, Fiji airlines at American as the carrier."
Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."
Pros: "Was fine could have served more water/juice/soft drinks but overall was good"
Cons: "The food was not very good."
Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."
Pros: "Good food, good service, efficient boarding. B737-800 in economy can be cramped but thats a given on any airline. Full service flight, will fly again"
Pros: "Time of arrival"
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Everything was great! Looking forward to going back....possibly next May."
Pros: "Crew was nicest in the air, so friendly, professional, helpful!"
Cons: "Many glitches in the reservations process: my flight records were messed up on 3 flights. Recommend allowing a LOT of extra time for check in if you fly Fiji!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Great being able to watch movies and like all the info about flight. Seats reclined a little more than most airlines and really nice the way the head rest curves on side. Also really nice how they provide everyone with pillow and blanket."
Cons: "Food was so bad I had to spit it out."
Pros: "Great service, food and entertainment."
Cons: "Taxiing at arrival was delayed. Probably, SFO controllers' fault."
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
Cons: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Pros: "Check in was good"
Cons: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Pros: "Short flight, comfortable schedule"
Cons: "I did not get a comfortable seat"
Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Cons: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Pros: "Friendly crew. Short flight, very efficient"
Pros: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Cons: "Very little. Just a great flight ."
Pros: "Staffs are nice, food is good"
Cons: "Delay 50’ without anouncing"
Cons: "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
Pros: "Entertainment was ok"
Cons: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Pros: "Great service from start to finish"
Pros: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Cons: "Boarding was behind schedule and we arrived slightly late."
Pros: "We love how they service food and drink."
Cons: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Pros: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Pros: "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
Cons: "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
Pros: "Very quick procedures! Check in, boarding, disembarking"
Cons: "Seats are not comfortable"
Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"
Pros: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Cons: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Pros: "I arrived on time."
Cons: "The food was horrid and the entertainment system was sub mediocre at st best."
Pros: "on time. no hassles."
Pros: "Flight attendants are friendly"
Cons: "Food is a bit pedestrian"
Pros: "Easy check in and boarding, friendly staff"
Cons: "No TVs in each seat"
Pros: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
Cons: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
Pros: "Good customer service. No baggage charge."
Cons: "Old plane. Mediocre food"
Pros: "Well worth the price"
Cons: "All good"
Pros: "Tube entry into aircraft rather than bus"
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Pros: "friendly crew. flight departed on time"
Cons: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Pros: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Cons: "Some friendly smiles from the ground crew would have made our trip a bit better"
Pros: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Cons: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Pros: "The crew was very attentive and nice"
Cons: "The seats are very close together. It's hard to get comfortable"
Pros: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Cons: "The food was a bit salty this time."
Pros: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Cons: "Flight was cancelled without any notice and caused us to miss connecting flight."
Pros: "Efficient in time fight in an excellent aircraft B788-9"
Cons: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Pros: "Excellent service and on time performance. Very intelligent personnel."
Cons: "However, snack was one of the worst I've had in 50 +years of flying."
Pros: "Ease of travel was fantastic"
Cons: "Food is so boring.."
Cons: "The lack of support to help us to rearrange flight. No explanation"
Pros: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Pros: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Cons: "For a regional carrier. There is nothing to criticize"
Pros: "The flight attendants were excellent! The flight went smoothly and on time!"
Pros: "Food, Beer, On Board staff"
Cons: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Pros: "Flight on time. Food OK."
Cons: "I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate."
Pros: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Cons: "Boarding process at MNL needs to be more organized."
Pros: "yes the crew are good and accomodating"
Cons: "hoping the seats can adjust a little bit more to recline"
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Pros: "Free space"
Pros: "Crew are helpful"
Cons: "PAL flights always delayed"
Pros: "Crew hospitality was/were noticeable"
Cons: "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
Pros: "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
Cons: "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
Pros: "Very nice crew!!!"
Cons: "Everything is perfect for me."
Pros: "Amazing crew excellent service as always"
Cons: "IFE was down for the entire flight"
Pros: "Crew was very nice and helpful"
Cons: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Pros: "The seats are cramped. Need more leg room"
Cons: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Pros: "The plane is new and clean"
Cons: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
Pros: "The crew was very nice, and the movie selection was good."
Cons: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Pros: "Non-stop flight."
Cons: "About four hours before boarding, the gate assignment was changed from a comfortable gate with plenty of seats for passengers to another gate that was already occupied by another PAL flight that has not even boarded yet. So there were no place to sit down. Food can be so much better, especially the dessert. Crew didn't come across as happy with their job. When I asked for soda water, the serving stewardess didn't tell me that she'll give it later; she just proceeded to push the food cart, so I thought she didn't hear me since she didn't acknowledge my request. The bathroom was filthy!"
Pros: "Currtious attendants."
Cons: "Dis orderly lines. Too many long lines"
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Pros: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!"
Pros: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Cons: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Cons: "The flight attendant that was helping in my side was really not feeling like she wanted to work that day. No smiling. No interaction with the passengers. Just wanted everything done right away. She had the look of not wanting to be there period."
Pros: "Great experuance. Caring staff"
Pros: "The service is good"
Pros: "The service by the flight attendants was excellent!"
Cons: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Pros: "early arrival"
Cons: "to many security check in art Airport."
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "Attendance was excellent"
Cons: "None to complain to"
Pros: "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
Pros: "Flight crew services are good"
Pros: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Cons: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Pros: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Cons: "Screen too far from seat in business class."
Cons: "Being cramped for 14 hours, you need to provide seating for people over 6 feet tall"
Pros: "everything was perfect"
Pros: "The prompt boarding and courteous staff."
Cons: "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
Cons: "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
Pros: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Cons: "See above."
Pros: "Vwry pleasant flight"
Pros: "The food was better."
Cons: "The flight got delay for 1 hour."
Cons: "Flight delayed for about 2 hours"
Pros: "Service and movies"
Pros: "Movie selection"
Cons: "Time to exit plane"
Pros: "I like that a USB port was available to charge my devices."
Cons: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Pros: "When you check in your flight from San Francisco to Manila it is very hard to get the seat assignment ahead I'm not sure why people are always nice when checking-in"
Cons: "It's impossible to get ahold of a live person when traveling if you do not go to the airport to speak to somebody who can't seem to get anybody to pick up the phone I don't know why"
Pros: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."