Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
We have had an absolutely horrific experience so far getting home from Australia on a $18,000 + flight we booked with you. The flight did not deplane in Dallas because there was no available gate or staircase. We sat in the plane for 3 hours waiting to deplane. As a result we missed our connecting flight to New York. American Airlines put us up in a hotel several miles away. We waited 45 minutes for a shuttle and The shuttle driver was horribly rude and unhelpful. They offered us $70 vouchers for food but actually there was no food left when we arrived minus some chicken nuggets and corn dogs. It was awful. Horrible way to end a vacation. There has to be accountability here.
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
Again, Fijian hospitality was genuine, very comfortable, only improvement would be the entertainment. Why Do they only have 5 episodes of TV shows and from like season three...
Fiji Airways was amazing, will definately be lfying them again. The "Fijian hospitality" is not a catch phrase, it is genuine. the only things that could be improved is the entertainment. Not a great choice of movies, and the TV shows only have about 5 or so episodes, and often of a random season.
They will look to squeeze every penny they can out of you!! Pick your seat$$...bring luggage$$$$... if they could charge you for the air on the plane they would!!
.very good and as I needed wheelchair assistance all staff excellent.. only suggestion is get rid of those plastic chairs hard to ride in and staff have trouble compared to others. Everything else very good experience. Will use Fiji Air again.
In-flight entertainment options could use a refresh, Consider a tie-up with Spotify for more current music and with IMDB or other service for newer selections/movie ratings.
This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour
Nothing better than Air New Zealand. Top scores in every category.
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.
Very quick flight so no time for refreshments. We took off. Then landed. The end. Seats were too tight. Very cramped Grateful for the short flight cos moving around wasn’t possible
Please add more Bollywood movies and recent movies to the entertainment.
The disembarking steps in Wellington were precarious and I felt quite insecure. There was no one on the tarmac to greet us and help. The embarking ramp in Blenheim was much more satisfactory. The rest of the flight was fine.
The food was not as good as Air New Zealand. The veg pasta was pass-able but the veg cibotta sandwich was dry, hard and not up to par. The coach staff were attentive and accommodating.
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
Qantas is always subpar beyond comfy chairs for a domestic flight
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
an hour late, then had to disembark on back stairs and take 4 flights up to get to main airport. No warning, and difficulty for those with canes and poor knees.
Well my expórtenle with Qantas it wasn’t that good KLM from Bs Aires was delay Santiago Chile Qantas QF 028 was still in the airport but the crew didn’t opened the door for me soo I lost my fly And I stuck in the airport 13 hrs waiting for next fly by Latam Arline My question is can I have my money back for business class
It was ok, the additional baggage charges were a bit excessive given winter is a time for skiing. To have to pay $600 extra for skis was tantamount to robbery. Airlines should consider sporting goods as baggage. Likewise, they should consider increasing the number of bags allowed on international flights to known ski destinations.
I'd like to see AA's flight safety record clearly and prominently posted online.
Flight was canceled. I was not alerted. It was only kayak that alerted me
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Couldn't access entertainment on app as said in an email
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
We had turbulence ever 1/2 hr or so and the captains announcements were SOOOO LOUD
it was a very short flight so my expectations were low.
Entertainment kept turning itself off. Gave up on watching a movie.
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
The flight crew where really good. Better then the crew from BNE to SFO
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
left on time, reasonable boarding process arrived early luggage came out quickly
My seat was assigned last row behind restrooms No legroom’s I’m very Pettit Still was not comfortable Food choice was excellent
The worst Airline ever. They centered my second flight and leave me in NY. They don’t have any representatives at the airport and they don’t respond to calls. Basically I got stuck. I will never purchase through there again.
The chicken wrap was tiny ($13 for what looked like a 1/3 of a normal wrap?) and disgusting.
Mediocre would be best description. Food bland. Seat biz class uncomfortable to sleep. Crew never dimmed lights completely in an overnight flight to Europe. Would avoid AA if possible.
Small plane, poor meal choices for first class, bad terminal and boarding experience at LAX
Massimo, flight attendant was very authentic, attentive - wonderful. Food/wrap was just okay.
Experience was great. The best part is the free Wi-Fi connection which helps me to work on the flight
The flight was fine. It's the satellite terminal that supports American eagle flights is what sucks. There is only one food option and everything there is way overpriced. I mean I know it's airport pricing, but it's even crazier than that. I bought a sandwich in a plastic container for $18.
The flight was really crowded. Flight attendants were just ok.
Flight was delayed for 2 hours, then last minute the change to on time. The satélite location is far and a nightmare to get to.
