Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
Didn't fly. Didn't get a refund either.
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Pros: "Crew was great and friendly- good meals on long flights- best airline!"
Cons: "everything was great"
Cons: "Waiting room and security"
Pros: "Crew was great!"
Cons: "Better food or at least option to purchase better food. Needs entertainment and the plane needs a renovation. Very dated interior."
Pros: "Muy cómodo los vuelos"
Pros: "The assigned flight attendant was very nice and did a wonderful job"
Cons: "La organización del embarque y desembarque"
Pros: "It was an easy hassel free experience"
Cons: "I wish I had gotten a window seat on the first flight. The flight was overnight and it was hard to sleep"
Pros: "Yes i like"
Cons: "Improve boarding procedures. Cre was very average"
Pros: "The Crew was amazing"
Cons: "Work to do with the boarding Staff"
Cons: "I really enjoy the flight."
Pros: "Everything was fast"
Cons: "No entertainment at all"
Pros: "Comfortable seat"
Cons: "Give me my baggage"
Pros: "The crew and copa gave me executive class. I really appreciate that because I was very tired."
Cons: "The boarding spend a lot of time, and the flight was late"
Pros: "Liked the simplicity of such a small airline and local routes. Make for inexpensive travel."
Cons: "Overbooking is common and being placed on standby is unnerving when in a foreign country. The booking and reservation process needs to be looked at closely to prevent such happenings."
Pros: "Excellent attention, very good food. Very nice flight overall."
Cons: "Not charging me 340$ by threatening to cancel my return flight if I didn’t pay."
Cons: "Hi, the windows are always dirty or greasy in four of eight flys that I flew. Tanks for asking."
Pros: "Everything excellent"
Cons: "Not st all"
Cons: "Flight and crew were awesome! No media in the plane and pretty tight."
Pros: "Confort and great service."
Cons: "Everything was perfect!"
Pros: "The service, staff friendly."
Cons: "The line at the airport in Bogotá. I checked in online and it didn’t save me time. It tokk me over an hour to drop my bags off."
Pros: "Excellent service and on time"
Cons: "Food could be improved a bit more."
Pros: "More legroom on this flight & it was packed."
Cons: "The customs forms were outdated. Had to fill out the proper ones upon landing."
Pros: "Efficient and no hassle. Spacious leg room. On time."
Cons: "No complaints. Perhaps the crew could have smiled more."
Pros: "Fast and orderly boarding. Everything was as they described in their web page. Read carefully and you will know what to expect. On time and very attentive personal"
Cons: "None really. Is a low cost airline, do not expect amenities or entertainment or confort."
Pros: "Everything was fine. The crew was very helpful"
Cons: "ITS OK"
Pros: "Crew was kind"
Pros: "FLight was fine. No entertainment nor wifi."
Cons: "They had screens for seats but not really much service available."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Cons: "Nothing really. Breakfast was a bit simple."
Pros: "Good service from the crew /flight attendance"
Pros: "Good selection of movies and shows"
Cons: "Bit more consistent meal for a night flight"
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Cons: "Yes specially the food"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Pros: "First flight with Avianca. Truly enjoyed it."
Pros: "Food and personal TVs."
Pros: "Quick boarding."
Cons: "Food was sub-par. Tight seating"
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "Delays, no communication, missed connections."
Pros: "Once you are inside, things are good."
Cons: "My experience with Avianca is to many delays flights. Today it was the same."
Pros: "Plane, entertainment, seat."
Cons: "Broken luggage upon arrival!!!! No travelling tool given."
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Pros: "In-flight entertainment options"
Cons: "We were late and then just had to sit there for a long time"
Pros: "You need urgently to improve the taste of vegetarian dishes."
Cons: "No movies??! For real? In a very long trip?"
Cons: "We had to wait about 15 minutes for the stroller to be delivered (thoroughly wet), and then another 20 minutes for the bags."
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Cons: "DELAYS. EXTREMELY POOR CUSTOMER SERVICE. FLIGHT CANCELLATION. AIRLINE NEGLIGENCE."
Pros: "Comfortable and spacious seats and a blanket!"
Cons: "It was sad to fly for 6 hours and have not even a personal TV in front of me, There was only one per section. Furthermore, there were no sockets, or usb ports!. In long flights they should have better entertainment options and also sockets between seats. Also, their vegan food options are poor."
Pros: "I liked the time of the flight, that's about all."
Cons: "Avianca is one of the most dreadful international airlines imaginable. I could fill a book with the problems I've experienced. I fly often on many different airlines. This one needs new management; someone who actually cares."
Cons: "After one hour waiting to claim my bag, mine was the first to show up, but it was open. The airline staff broke the lock and took the jewels I had inside. Now, the airline is not assuming the responsibility for what they stole from me."
Pros: "Nice crew, friendly and willing to help if needed.Good service."
Cons: "Delayed 1/2 hour, but it took them so long to let us know it was delayed!!!"
Pros: "Spacious aircraft with entertainment system"
Cons: "Check-in took more than one hour even though only few people were in front of me"
Cons: "Waiting time in the aeropuertos....de Buenos Aires to Cúcuta late 18 hours!!!! In flight it does not reach half of that time!!!! The small seat and no much inclination!!!"
Pros: "she crew was attentive and the layover in BOG was seamless."
Pros: "avianca change the day off fly and miss hotel and excurcion and nobady refaund noting i lost all"
Cons: "direct fly"
Pros: "They planes are excellent versus other local airlines"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Pros: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Cons: "everything on the ground one the plane pre and post flight"
Cons: "Flight got cancelled without notice. Customer service couldn't get me a flight."
Pros: "The crew was wonderful and when I was given my special meal request (due to food allergies) they were able to accommodate me in so many more ways."
Cons: "The boarding for every flight with this airline has been late."
Pros: "Generally very good but when boarding, we had to stand in a long hot corridor before actually getting on the plane"
Pros: "Every thing"
Pros: "Flight was on time"
Cons: "Aeromexico checked my bag and instead of un clicking the belt on my luggage to open it they cut it off. When I picked up my bag at baggage claim at my final destination they didn't close my luggage and my clothes were hanging out!! Ridiculous. Also th flight attendants were rude and unprofessional!!! The food on the plane made me gag, it smelled and looked disgusting."
Cons: "Only a few very all movies to chose from on a 6 hour flight."
Pros: "Average flight"
Pros: "The service was great on the front end"
Cons: "Baggage crew stole from luggage. Including a family heirloom that my deceased father had left for my sister. Im about ready to go to columbia or mexico and raise hell"
Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Pros: "NOTHING AT ALL, The only thing they did well was re-arrange my flight itinerary to my final destination in Caracas, Venezuela."
Cons: "2nd time flight delayed, which in this occasion result in losing my flight connection. Poor response and attention from the crew on what was going on No compensation on food for the delayed, now stuck in Bogota until I arrive +18 hrs later to my final destination"
Pros: "The flight from GIG to JFK is good. I enjoyed it very much."
Cons: "The only problem is it took a little longer to wait for our luggage in JFK airport."
Pros: "Food, entertainment and crew"
Cons: "Have electric outlets, seats too tight, have beverage service"
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Cons: "Boarding timeliness and process was bad."
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "It was ok."
Cons: "It was ok."
Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."
Pros: "On time"
Pros: "Airplane crew was nice"
Cons: "Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this"
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Pros: "The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold."
Cons: "Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary."
Cons: "Our flight was scheduled for a day before the day we actually left, so we went to the airport the day we were supposed to leave just so they can say our flight was canceled, we had no heads up before that, the airline had to give us tickets for the next day."
Cons: "Late boarding, late landing but claim on time."
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Pros: "New plane"
Cons: "Asientos más blandos"
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Cons: "Checking bag process. Flight crew was rude and short."
Cons: "Never ever am fliying with volaris airlines they charge for everything for seats for food and service horrible they didnt let me carry my little ourse i had on the side like really bad experience"
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "Excelente el tiempo de llegada :)"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Pros: "Fast, efficient flight. Clean plane. Easy deplaning. Great Oaxaca airport and baggage delivery.."
Cons: "absolutly awful Mexico City checkin experience. No English help in any way. No English speakers or signs. Couldn’t check bags but no idea why. They didn’t like our boarding passes. Sent us to many different lines who had no idea what to do with us. Check in agents completely unhelpful and disinterested. Also ignorant. They had to keep calling supervisors over to help. (They need training and there should be someone there to help non Spanish speakers) Never told us the gate. We had to keep finding passengers to tell us where to go. Gate kept changing. Written gate on overhead screens different than where we were supposed to go and then changed twice. Flight late but all the info at the gate said in time."
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Pros: "I did not get a reservation number when the flight was booked. I was not allowed on the plane. Randy"
Cons: "Refund or credit"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Pros: "Everything was ok."
Cons: "Worst customer service i ever had."
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Cons: "Delay in boarding not well organized"
Cons: "The baggage never arrived and the customer service is beyond terrible"
Pros: "They were able to get me on an Aeromexico flight which got me to LA two hours before the nonexistent flight would have."
Cons: "although they confirmed a flight to LA on tuesday nov 14, it turned out Volaris did not fly to LA on that date. It took about an hour to arrange for the replacement flight"
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
Pros: "Efficient on time boarding."
Pros: "Efficient boarding"
Cons: "Plane was uncomfortably warm"
Pros: "the timing"
Cons: "baggage limits"
Pros: "Flight crew was terrible as well as the whole process of checking in!"
Cons: "They were rude and not helpful at all never again"
Pros: "Arrived on time but lost one of my bags and didn't want to take responsibility for it"
Pros: "Flight price"
Cons: "Prices of the food in side plane."
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Pros: "The flight was 15 min earlier great"
Cons: "The food if it’s COVID restricted food sud not be serve"
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "Clean new plane"
Cons: "No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles."
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "Quick, expedient checkin & boarding"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Todo puntual.y buen trato"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Cons: "seats don't even recline"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Pros: "great ease of boarding comfy seats new plane"
Cons: "free beer"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Cons: "Food and entertainment and leg space."
Cons: "Boarding took just too long"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Delete 2 hours very bad"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Flight on time. Smooth flight"
Cons: "The flight was Delayed 1 .1/2"
Cons: "This airline is always delayed. The seats are too small"
Cons: "It was delayed by an hour"
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"
Cons: "Due to heavy traffic we arrived 35 minutes prior to our departure and were not allowed to board the flight. The website clearly states that they reserve that right within 30 minutes. Their website also did not allow us to check-in online which would have also saved time. They simply told us no and said it was a lost ticket. When I questioned a credit, refund or an additional flight they said no and offered no assistance. Finally, they called security when I asked to speak to someone else."
Cons: "This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site."
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"
Pros: "According schedule"
Cons: "They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport."
Pros: "It arrived"
Cons: "No email to check in, unclear website, forced to pay 8 dollars to check online because I hadnt been assigned a seat and only options were exit row, had to pay 30 dollars to board because they never made the carry on allowance clear and my bag was 2 k over. Would not recommend."
Pros: "Don't leave me abord lost my flight and my money"
Cons: "That airline sucks"
Cons: "2 hours delayed"
boarding did not seem well thought and organize, very inefficient and time consuming
The flight was presumably delayed by more than an hour. However, it did end up being on time. Had I not stayed at the gate I would havr missed the flight.
They said that i never bought the flight and cancelled my ticket. I had to pay 200,000 pesos for taxi and book a hotel because there were no other flights that night. I will never use expedia for flight booking again.
The flight was delayed for starters. But it’s such a short flight so everything was okay for the price. Seats don’t recline and no refreshments were offered but once again, the flight was quick and smooth.
Me cobraron demasiado por una maleta de mano
I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.
We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline
Nada funciona en el internet para cobrater 70 dolares x equipaje
Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!
Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business.
I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate.
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"