Daily cleaning, installation of cabin HEPA filters on flights from Bogotá to Mexico City
Avianca, Aeromexico and Viva Air Colombia have all waived their change and cancellation fees on flights from Bogotá to Mexico City. Confirm policies on booking site.
Direct flights cover the 1963 miles separating Bogotá to Mexico City in about 4h 40m.
There are usually 24 direct flights each day leaving Bogotá in the direction of Mexico City, for a total of 172 flights weekly.
In the last 72 hours, the cheapest one-way ticket from Bogotá to Mexico City found on KAYAK was with VivaAerobus for $99. Avianca proposed a round-trip connection from $174 and Viva Air Colombia from $179.
A passport is required to fly from Bogotá to Mexico City.
Avianca (9 flights per day), Aeromexico (6 flights per day), and Aerolineas Argentinas (2 flights per day) are the most frequent flyers of this route.
If you are looking for a flight deal from Bogotá to Mexico City, look for departures on Wednesdays and avoid leaving on a Monday, as it's usually the priciest day. When flying back from Mexico City, Friday is the cheapest day to fly and Sunday is the most expensive.
When flying out of Bogotá you will be using Bogotá El Dorado. You will be landing at Mexico City, also known as Mexico City Benito Juarez.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Bogotá to Mexico City.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico City from Bogotá is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico City with an airline and back to Bogotá with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico City from Bogotá up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"
Pros: "Fruit and bread was good"
Cons: "The sandwich wasn’t good"
Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."
Pros: "Overall flight was fine. No entertainment nor wifi."
Cons: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."
Pros: "Clean airplane, is ok food ,"
Pros: "Great Airline, Positive customer experience!"
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Cons: "I think they can start to offer things to buy and beverages"
Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"
Pros: "The crew members where extremely nice. I had traveling on business class, with a seat that gets flat, so I was able to sleep most of the flight"
Cons: "The plane had something and was delayed for 3 hours"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Cons: "Hicieron perder mi equipaje."
Cons: "it was 14 horas late"
Pros: "Excellent entertainment system. Many new and interesting movies to choose from. Beautiful new and clean plane."
Cons: "Waited more than 1.5 hours on the tarmac before taking off. Boarding was also chaotic—we were assigned groups, but no one actually uses them."
Pros: "THAT i ACTUALLY MADE IT HOME"
Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Pros: "Airline, crew and nice landing (the pilot)"
Cons: "Boarding is crazy. People don’t respet the group order"
Pros: "Was really good"
Cons: "I was trying to change my return but they said because I bought it with KAYAK they will charge me minimum 300 dollars and they say they can not do it anyway. That I didn’t like it."
Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Cons: "Avianca did not want to respect my ticket and put on standby my seating"
Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."
Cons: "See above + air hostesses speak poor English. When asked to persuade certain travellers to put their seats in the upright position during mealtimes they refused and claimed that it is bussines of mine to arrange for that. In the course of previous flight they have hower required that. Very confusing. The behaviour and performance of the crew was hardly proffesional. They paid little attention e.g. To people who did respect instructions concerning fastening the seat belts orcto remain seated during landing, etc."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"
Cons: "Late for no reason. Boarded late, arrived late"
Cons: "Thanks to all of the delays, I'm still waiting for this flight."
Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"
Pros: "Having the option to watch TV and being fed a meal was nice. The aircraft was more comfortable than the one we had just flown on, so that was a plus as well."
Cons: "Like any flight, it is almost impossible to sleep, which we were hoping to be able to do since we flew overnight."
Pros: "LA PELICULA QUE ME VI ESTABA BUENA."
Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."
Cons: "We were denied boarding because the flight was overbooked, and rerouted on a red eye with our two children, ages three and five months. Terrible travel experience, not repeating any aspect of it."
Cons: "Once In Bogota my 1h flight to pereira was cancelled and I was told I wouldn't be able to get on another flight for another 1 or 2 days which was a huge inconvenience, later after speaking with someone I was given the option to board another plane to a nearby city 10 hours later. I agreed and had to make arrangements to make transportation from manisales to pereira,for my surprise on the way to manisales the flight got redirected to Pereira my original destination, that was great but created another inconvenience for my transportation arrangements."
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Pros: "Not much"
Cons: "More than half an hour delayed and when I arrived to Mex my baggage was still in Bog. We had a scare during landing also but i dobt think is the airline fault."
Pros: "It was late leaving Bogota because there had been a problem with some luggage. When we arrived at Mexico city we had to wait a long time because there was no parking dpace"
Pros: "Staff was friendly"
Cons: "Seats were clunky, I couldn't recline my seat during a 10 hours night flight."
Pros: "I had a rough time due to stomach problems."
Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."
Pros: "My flight had an unnecessary stop at Bogota, when the lady on the counter asked me where I was heading to and found out it was a place so close she asked me if I wouldn't mind going on a direct flight of 2 hours instead of waiting for a 19 hour flight. I love Avianca and I've never preferred another airline. Their customers attention is great."
Cons: "The only problem I had is that they were out of one of the meals when they got to my seat."
Pros: "Rude service and flight attendants refuse to do anything. Hit the call button and they just turn it off without asking what you need."
Pros: "the flight attendants were very friendly."
Cons: "boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point."
Cons: "This was the first segment of an itinerary ending in Miami. There was no personnel available for check in 3 hours prior to departure. They claimed it wasn't an international flight. They told me at 330am, that they would be open to check in at 4am.... it was 420am before anyone showed up at the check in desk. I had requested a wheelchair...I was told I had to walk about 60 yards to the other side of the concourse for the wheelchair, that they could not call for the wheelchair to meet me at the check in position"
Pros: "el vuelo fue exelente un avion grande y muy avansado"
Cons: "si me gusto mucho"
Cons: "space for lugage stow in bussiness cabin"
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Cons: "Flight got cancelled, had to wait 3 hours to get my flight redirected to LAX instead of Tijuana, had to rent a car from LAX and drive down to San Diego"
"Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever"
"Nothing the vendor services and overall process was not an experience I would ever want to revisit again ."
Pros: "Crew was great and friendly- good meals on long flights- best airline!"
Cons: "everything was great"
Cons: "Waiting room and security"
Pros: "Crew was great!"
Cons: "Better food or at least option to purchase better food. Needs entertainment and the plane needs a renovation. Very dated interior."
Pros: "Muy cómodo los vuelos"
Pros: "The assigned flight attendant was very nice and did a wonderful job"
Cons: "La organización del embarque y desembarque"
Pros: "It was an easy hassel free experience"
Cons: "I wish I had gotten a window seat on the first flight. The flight was overnight and it was hard to sleep"
Pros: "Yes i like"
Cons: "Improve boarding procedures. Cre was very average"
Pros: "The Crew was amazing"
Cons: "Work to do with the boarding Staff"
Cons: "I really enjoy the flight."
Pros: "Everything was fast"
Cons: "No entertainment at all"
Pros: "Comfortable seat"
Cons: "Give me my baggage"
Pros: "The crew and copa gave me executive class. I really appreciate that because I was very tired."
Cons: "The boarding spend a lot of time, and the flight was late"
Pros: "Liked the simplicity of such a small airline and local routes. Make for inexpensive travel."
Cons: "Overbooking is common and being placed on standby is unnerving when in a foreign country. The booking and reservation process needs to be looked at closely to prevent such happenings."
Pros: "Excellent attention, very good food. Very nice flight overall."
Cons: "Not charging me 340$ by threatening to cancel my return flight if I didn’t pay."
Cons: "Hi, the windows are always dirty or greasy in four of eight flys that I flew. Tanks for asking."
Pros: "Everything excellent"
Cons: "Not st all"
Cons: "Flight and crew were awesome! No media in the plane and pretty tight."
Pros: "Confort and great service."
Cons: "Everything was perfect!"
Pros: "The service, staff friendly."
Cons: "The line at the airport in Bogotá. I checked in online and it didn’t save me time. It tokk me over an hour to drop my bags off."
Pros: "Excellent service and on time"
Cons: "Food could be improved a bit more."
Pros: "More legroom on this flight & it was packed."
Cons: "The customs forms were outdated. Had to fill out the proper ones upon landing."
Pros: "Efficient and no hassle. Spacious leg room. On time."
Cons: "No complaints. Perhaps the crew could have smiled more."
Pros: "Fast and orderly boarding. Everything was as they described in their web page. Read carefully and you will know what to expect. On time and very attentive personal"
Cons: "None really. Is a low cost airline, do not expect amenities or entertainment or confort."
"Too many VIPs"
"They made us pay $20 for each carry on bag that we take for free on every other flight. The flight was 2 hours late. There was nothing free on the flight, no water, pretzels, nothing. It was a 2 hour flight and the crew sped through the cabin serving things that nobody bought. The Airbus 320 had absolutely no screens on the back of seats, no inflight entertainment or information. Bare bones service, not pleasant."
"Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run."
Cons: "Water at least. Recline seating"
Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Cons: "Check-in process and seats comfort"
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Pros: "Crew, new plane"
Cons: "The flight was 4 hours late"
Cons: "Waiting time"
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Keep doing what you guys are doing well"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Pros: "Flight itself."
Cons: "Boarding an off boarding"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Pros: "great ease of boarding comfy seats new plane"
Cons: "free beer"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Mex AirPort ,"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Cons: "One check in booth for 170 passengers. Pathetic."
Cons: "Delayed as usual"
Cons: "Delete 2 hours very bad"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Cons: "The flight was Delayed 1 .1/2"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "Very friendly"
Cons: "All good"
Cons: "Flight got delayed by 1.5 Hrs I missed by further connection."
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Pros: "This is a cheap ticket."
Cons: "They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight."
Cons: "It’s was very bad"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat"
Pros: "The food, sunsets, beaches were amazing."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
"Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!"
"Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business."
"I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate."
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Pros: "Check in at the airport was very helpful"
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Cons: "Waiting time"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "On time"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"
Cons: "NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center"
Pros: "Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good."
Cons: "The boarding line was too long and slow."
Cons: "They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass."
Pros: "El precio"
Cons: "El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas."
Airlines flying from Bogotá to Mexico City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bogotá to Mexico City
Masks required on board, masks provided on flights from Bogotá to Mexico City
Social distancing seating
Middle seats unavailable to book on flights from Bogotá to Mexico City
Testing for antibodies, testing for symptoms for flights from Bogotá to Mexico City
Waiving of change fees. Search flexible flights from Bogotá to Mexico City