Aeromexico failed on checking, failed on departure and failed on arrival. We arrived to LA with 3h delay and nobody assists us with our connection flight. We were first time in LA and we had to pickup luggage, to pass customs and to run to other terminal by 40 minutes.
Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part.
Worst experience I've ever had with an airline. We were literally abandoned by our airplane after an emergency landing in Tijuana. After waiting over 4 hours (people had to start yelling for water) in the airport and being provided with no information they took all of our bags off of the plane and basically told us to figure out our way back to LA because they couldn't tell us what was happening with the plane or if there would even be another flight. Luckily we were able to cross the border without having to leave the airport, took a lyft to the San Diego airport, and rented a car. We received horrendous treatment and still cannnot believe what took place.
Worst customer experience possible. I can't recommend this airline and in fact I must warn others not to use them. I'm an experienced world traveler and I got better service on the Argentine subway system than I did with these clowns.
Missed our flight by 15 minutes at checkin (even though the plane hadn't even started boarding yet). They made us but a brand new ticket and was TWO DAYS LATER. They refused to let us fly to a different city, or try a connection, or anything. It's as if they were thriving on our misery.
So when they say be there "three hours prior"... they really mean that. Volaris is ridiculous.
Terrible rude service, nobody could help me when I had all the following problems:
-I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights.
-In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag.
-Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems.
OVERALL GARBAGE
It is always a full plane when flying to Mexico City. AeroMexico's seats have more legroom than most airlines.Thank you!
I wish the seats were also a bit wider. When the plane is packed it feels a little stifling. The lunch sandwich was on a dry, hard croissant with very little ham or cheese.
The 8:30 pm flight to Los Angeles was cancelled three days in a row, leaving hundreds of passengers stranded. The airline stated it was related to weather in Los Angeles, however the weather was completely clear all three days and many other airlines were landing in LA. I also confirmed with employees of American and United that no flights into LAX were being cancelled due to weather.
The fare price was good and their schedule was also good.
I paid for an extra luggage, when I connected in Mexico City, the connecting luggage drop off people told me I had to go to L2 level to okay my package because they weren't sure that I had paid for it. Ummmm. THere are tags all over it and I have a sticker receipt, how could I POSSIBLY fake that I paid for this bag?? Then I went upstairs and the people there made me PAY for a plastic wrapping for my luggage which had NOTHING liquid, nor prohibited, just a bunch of used clothes. Seriously? Yes... They were also very rude.
This flight was delayed by more than 2 hours which resulted in missing my connection flight in LAX.
The reason given to me by Aeromexico was that the airport was closed in the morning due fog, that caused all later flights delay.
My flight however was scheduled at 18:45 pm !
We were waiting at the gate for hours. First delay announced was departure 19:15
Then they told us delay was going to be for another 15 to 20 min
Then they announced departure 19:45
The plane left Mexico 20:45
No delay certificate was handed over to me, even I had specifically asked for it in order to help to manage my connecting flight in LA
I am very disappointed by the way Aeromexico handled this.
Arrived 1:30 hour with carry on before the flight to check in, the self check in me send me to an agent to get a boarding pass, there was 4 lanes, check in on one the agent ask me to go the the other lane after half hour wait, then on the other lane the send me to the third and by the time I get to the agent about 40 minutes before the flight, they told me that the flight is closed and I had to buy another ticket. As it was the last flight of the day I had to spend the night in the hotel airport at my expense $210 and book anothe flight in the morning with United at my expense $262. So bad service!!
In Meico city they were unclear about the proper gate of departure. So mistakes were made and I was compelled to walk a distance. Normally this is not a problem but I am having trouble breathing because of my heart.
Mal la sala de espera, mal los asientos "nuevos" del avión, para vuelos de más de tres horas, están criminales, duros, no se reclinan suficiente, y no hay nada para comer, ni comprado, en este vuelo, sobre todo en este vuelo.
Yo no vuelvo a viajar en interjet
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