Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to Charlotte
American Airlines has waived its change and cancellation fees on flights from Mexico City Federal District to Charlotte. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Cons: "My luggage was sent to another city"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Excelent service"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around."
Pros: "THEY PROVIDED LUNCH DUE TO ALL THE DELAYS"
Cons: "WAS DELAYED SEVERAL HOURS, WAS TRAVELING ALL DAY FOR A FLIGHT THAT SHOULD HAVE BEEN MUCH SHORTER. DUE TO THIS HAD TO INCONVENIENCE THE PERSON THAT WAS PICKING ME UP AS WELL!"
Cons: "Lost luggage and made me lose my flight"
Pros: "Todo estuvo genial fue la primera que viajaba con niños y no hablo inglés"
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Pros: "The service with a smile. They brought water and snacks while we were waiting for our luggage, that was very thoughtful."
Cons: "The screens weren´t working, so there was no entertainment for the 3 hours long flight."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta, i was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Cons: "Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable."
Pros: "Excellent selection of movies and the dinner was very good."
Cons: "Breakfast eggs and mashed potatoes were wet and too watery."
Cons: "Boarding procedure was hard and inconvenient."
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "El asiento Premier cómodo . Acceso a Fast Track en inmigración"
Cons: "Salón premier en terminal 2 para vuelos internacionales tiene que mejorar . Buen servicio en el avión pero no excelente cómo ha sido en otras ocasiones"
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "More Spencer in the sits"
Cons: "Do they sits more confortable"
Pros: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Cons: "Landing was horrible"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Arrive on time, excellent flight."
Cons: "Flight Schedule that kept changing."
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Pros: "Punctuality and service. Also the landing"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "Entertainment, I really enjoyed the movies!!!! My luggage was shipped without any delay"
Cons: "My seat!!! Even when I am short, I wasn't comfortable at all!!! I have problems with my knees, they got worse"
Cons: "we never even got on this flight"
Cons: "i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you"
Pros: "The tv. Food. Bathroom"
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "It is a good airplane very modern"
Cons: "Delayed. We wait almost three hours in the airplane."
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "flight on time, flight price"
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Pros: "very helpful flight attendant crew"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Cons: "Plane was late , and they dis not get my suitcasz"
Cons: "The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again."
Pros: "I enjoyed my flight bc of the nice service and the great entertainment collection."
Cons: "I did not like the bread"
Cons: "Leg room was worse than the tiny Alaska Horizon plane I flew home on later in the day."
Pros: "The crew were very professional, I liked the free entertainment system available ( movies, music, etc.), and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires. The crew kept a good schedule, arriving and departing on time."
Cons: "Nothing to complain about. Everything was perfect!"
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."
Pros: "I like the courtesy in the flight and the food was great, I think iit is the only aeroline that offer food when travel to Mexico."
Cons: "I did not like qthe aeroport in México City, too many fligths departing from the same gate. Too confused."
Cons: "I travel in 4 AeroMexico flights, and in all of then they needed to check passengers carry because they run out of space in the cabin. If you are boarding in group 5 be sure you will not find carry on space."
Pros: "No comment"
Cons: "I missed my flight thats what i didnt like!"
Pros: "Seat back tv with movie choices. Fed on the plane, and nice crew."
Cons: "Always a delay in taking off, and always a delay in docking the plane at a terminal."
Cons: "Same, the employees at the airport were so meant to us and Was not respectful, they feel like they are the boss and there, they really don't have that feeling to help others, I hope they do somenthing"
Pros: "Good movies and entertainment"
Cons: "All our flights were delayed. Also our flight schedule changed multiple times costing me extra money for a hotel. Unacceptable. I would avoid flying with Aeromexico at all costs in the future."
Pros: "Good service and no delayed flight even through the holiday rush."
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "Very very helpful I will fly AA every time I can"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Cons: "First plane's engine caught on fire."
Pros: "It was a short smooth ride, no delays and the crew was nice. The snack was fine."
Cons: "I wish they offered drinks more. Like a bottle of water along with something else to drink."
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "Timely and prepared flight."
Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."
Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Cons: "I paid $75.00 to take an earlier flight and Americans crew error nullified this. I feel ripped off."
Pros: "Food was better than expected - not a fan of airline food, but this was not so bad."
Cons: "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
Pros: "Polite and professional:-)"
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"
Pros: "the flight was on time"
Cons: "the plane was small the plane was not comfortable"
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"
Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "The delay"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"
Cons: "Zero flexibility"
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Pros: "Staff were efficient and helpful."
Cons: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."
Pros: "The flight was in time"
Pros: "On time"
Pros: "Airplane crew was nice"
Cons: "Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this"
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "They provide a good and fast transportation service."
Cons: "We were kind of late for our departure, they kept us for too long in the bus that took us from the terminal to the airplane, but the pilot apologized for this."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Cons: "That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain"
Cons: "Super mala, organización, aviones pequeños"
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Cons: "It was very delayed and they gave very inaqurate information about it"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Pros: "Everything was ok."
Cons: "Worst customer service i ever had."
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Cons: "Delay in boarding not well organized"
Cons: "The baggage never arrived and the customer service is beyond terrible"
Cons: "It was late"
Cons: "After getting off the plane we had to take a shuttle bus to the terminal due to the large amount of planes landing at the same time (but that’s not the issue), the problem was that while on the bus, the pilot assumed I couldn’t understand Spanish and began to make demeaning comments about a “certain kind of people” (as he put it) referring to gay men. I understand that may not be the way the airline feels about the LGBTQ community; however, the pilot is the highest ranking member of it for this particular flight making him the “image” of Volaris while wearing the company uniform. But the rest of the crew was very nice."
Cons: "It was extremely delayed and the personal was terrible goving information or any solution"
Pros: "They were able to get me on an Aeromexico flight which got me to LA two hours before the nonexistent flight would have."
Cons: "although they confirmed a flight to LA on tuesday nov 14, it turned out Volaris did not fly to LA on that date. It took about an hour to arrange for the replacement flight"
Pros: "Volaris has good pricing and is mostly always on time"
Cons: "Boarding took forever and was not organized. They lined everyone up to check documents and then just left us standing in line for half an hour until boarding."
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
Pros: "Efficient on time boarding."
Cons: "The seats are super tight. They made me oay for my carry on. The wouldn't recline and we had to take shuttles to get to the airport."
Pros: "Efficient boarding"
Cons: "Plane was uncomfortably warm"
Pros: "I like the customer care from the crew but the crew from the airport could have been more helpful in helping me figure out where I needed to go to catch my flight. The app also failed on me when I needed my boarding pass. But the flight and the crew that attended it did a fine job. The space is justifiable for the price of the ticket, unlike other airlines that boast value. As always the flight was on time. I didn't have any food or entertainment."
Cons: "The accessibility of the boarding passes. The app needs to be revised for bugs."
Pros: "the timing"
Cons: "baggage limits"
Pros: "Flight crew was terrible as well as the whole process of checking in!"
Cons: "They were rude and not helpful at all never again"
Cons: "Ellos ofrecen comida en su menu abordo, Y NO LA TENIAN Y PASA 3 HORAS Y MINUTOS SIN COMIDA!!!"
Pros: "Arrived on time but lost one of my bags and didn't want to take responsibility for it"
Pros: "Flight price"
Cons: "Prices of the food in side plane."
Pros: "Cabin was clean. Flight was more or less on time."
Cons: "As others have noted, Volaris doesn't even give you free water. Together with only offering beverage service once on 3- to 4-hour flights, that's pretty awful. I also don't like that Volaris tells me it's OK to use devices in airplane mode during takeoff and landing, and then the attendents tell me to take out my headphones with no futher explanation. That's just weird."
Pros: "The crew was very nice, the pilot was good, we didn't have any problems"
Cons: "There's no entertainment or food"
Cons: "The lights went out during instructions and we had a delay while waiting for something to get fixed, but we weren't told anything. I felt nervous during take off because we weren't told anything and the plane rattled way harder than most flights do."
Cons: "I booked a direct flight a 10 AM. They sent me an email stating that my flight was changed in 2 flights leaving 6 AM. And arrival time much later. I send many emails before they contacted me. It took me 2 hours on the phone rejecting a voucher for the inconvenience. Finally they booked another flight for me. It was a lot of stress."
Cons: "Inefficient, impolite, and so, so late."
Pros: "Sadly not much on this experience ."
Cons: "Missed our flight by 15 minutes at checkin (even though the plane hadn't even started boarding yet). They made us but a brand new ticket and was TWO DAYS LATER. They refused to let us fly to a different city, or try a connection, or anything. It's as if they were thriving on our misery. So when they say be there "three hours prior"... they really mean that. Volaris is ridiculous."
Pros: "Got from point a to point b"
Cons: "30-40 minute delay to board, charge for drinks, snack, carry on, and checked luggage."
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was very nice and helpful!"
Cons: "I thought it was kind of cheap that your company doesn't offer complimentary beverages or food anymore. I also think that the tray tables in my plane specifically seemed a lot smaller than I remember and that seemed kind of cheap to me."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Cons: "I don't like the way price of the ticket got dropped"
Pros: "non-stop flight"
Cons: "$30 charge for check bag and a $10 charge for a carry on bag and they even charge for snacks and beverages. It's much cheaper to buy snacks and a beverage at the airport kiosks. most uncomfortable seats I've ever sat in and they don't even recline. You have to pay extra for those. The comfortable reclining seats that weren't occupied, the aircrew wouldn't let you sit in them unless you paid $50. I will never fly on this airline again."
Pros: "Better communication"
Pros: "Decent price for last minute non-stop from Orlando. Got Zone 1 for paying for a checked bag so easy and quick boarding. Flight attendants were friendly and helpful. On time and no real issues."
Cons: "No TSA precheck allowed with Frontier. I pay for this and it's TSA not the airlines so I don't understand this. I also didn't realize I'd have to pay for my seat and my carry on. So, my inexpensive flight got $80 more expensive. The seats are hard and do not recline. This could be an OK option for short flights if the price is right. Won't be my first choice, especially for business."
Pros: "I have never had a flight delayed because an inbound flight with passengers for my flight was late. Usually the flight leaves on time regardless. I have run to connecting flights and missed them because the door closed per schedule."
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "Fast, smooth flight"
Cons: "Very tight seating. Middle seat as a 220 lb man."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "Delayed flight VERY Uncomfortable seats with no reclyning button?! Crying baby all flight long FRONTIER is the first airline that has charged me for orange juice. Ridiculous!"
Cons: "The flight attendants were not cleared to fly to Charlotte (a domestic flight?!?!?!?) So we had to wait for another plane to land while trapped on the runway for new flight attendants. So unprofessional."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seats were new and clean"
Cons: "The plane arrived at 2:30 pm at the international gates, but arrived over a half hour late to our gate (almost 6pm), so boarding was delayed. Then we sat on the plane for an hour waiting for a pilot. And the weather was poor, so we waited another half hour to leave. In total we left 2 hours late. And the flight was only 1 hour and 20 min long. The weather the airline can't help, but the other 2 problems seemed to be poor management by the company."
Cons: "I had to change my destination no fault of Frontier. My problem is trying to get a refund for extra sitting and baggage I paid for in advance. I don't expect to get a refund on the flight it was cheap enough and this was a return flight. I tried to cancel flight but the hassle wasn't worth it. If I get a refund and can update this I will."
Pros: "Seating and on time before landing"
Cons: "Nothing everything was amazing for and price is awesome .. For return flight"
Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."
Pros: "Original cost of the ticket"
Cons: "Same carry on bag that has flown American three times cost a last minute fee of $60 so I could get on the flight. Felt like a scam to me."
Pros: "They held the plane...THANK YOU!! Flight was quiet so we could rest."
Cons: "There were 3 of us who made the tight connection in Denver from Bozeman. My bag was the ONLY bag that was not delivered. Super annoying! There were only 2 people at the counter (once I finally found out I had to go back up to departures) and I was asked to put my information down on a notepad (because that's secure?!) and they would call me sometime later when they found my bag and she was very unfriendly about it, no eye contact and attitude. Did I mention that it was 5 am?! Unacceptable. Luckily the other woman working the counter offered to locate my bag and file the claim. (THANK YOU) Then I found out that was the only flight from Denver to Charlotte and I'd have to wait at least 24 hours before I got my bag back....Not a great experience with frontier. Customer service line---- TERRIBLE. I really would have loved to speak with a HUMAN BEING. Also the food selection on the flight was not good, would have been great to have an actual meal to buy with a flight that was over 3 hours."
Cons: "Did not appreciate the constant sales pitch for the airline credit card, it felt relentless!!! I could barely concentrate on my reading. Having not flown this airline before, I was also surprised and annoyed by the carry on and baggage fees. I thought I had found a good price for my ticket but that quickly vanished when you added these fees."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "We got there"
Cons: "Luggage and seat charges"
Cons: "I had to pay $60 at the gate for my carry on because nowhere during the purchase of my tickets did it tell me that I had to pay for carry ons."
Pros: "Flight got in early"
Cons: "Cost of baggage check and hard to use s voicher- have to do all online - hard to deal in person"
Pros: "Crew was friendly and helpful"
Cons: "Seating brings new low to airline comfort. At average height I still felt boxed in to rigid uncomfortable seating. In a market where check in bags and choosing seats are sadly common fees, paying an outrageous $40 for a carry on bag is a new low in customer service offered."
Pros: "Price was terrific"
Cons: "Ordered sodas from in-flight service and then was charged for them! They should let you know that coffee, soda, juice, etc are not free as they are on other airlines."
Pros: "Friendly and helpful staff. Their enthusiism for their jobs showed. Although the pricing for baggage was a bit steep, I appreciate the charging for carry-ons. It seemed to limit the over-use and over-sized carry-on bags."
Cons: "It was hard to hear boarding announcements"
Cons: "Both going & coming my flight was delayed over 2 hours.....you get what you pay for. Accommodations or credits should've been given"
Cons: "Having to pay all the extra fees for a checked bag and carry on luggage."
Pros: "Very relaxed and nice crew. Pilot gave us an excellent smooth flight with a great landing. A bit cramped but the crew and flight made up for it."
Pros: "Actually did not like at all."
Cons: "The sit was very uncomfortable, no reclining chair at all. No drinks, could not have a free middle bag carry on, the stuff at the bording were so rude. I felt like bording a restrict bus with unhappy crew!!"
Cons: "The unannounced delay of over an hour, the incredibly uncomfortable seats, the unannounced charge of carry on bag. The flight attendants from Denver to Charlotte were rude and not accommodating. The exit row in front of me was completely empty however instead of being able to move to a more spacious seat in the empty row, I was told I needed to pay an extra 50 dollars. I sat on a long red eye flight very uncomfortable while the three open seats in the exit row went unused."
Pros: "Smooth flight and arrived earlier than planned"
Cons: "The little in back of kicking my chair. And took forever for baggage claim to distribute luggage."
Pros: "The flight ticket was cheap"
Cons: "I did not realize the changes frontier had made to thier airlines. The seats were hard as a rock had to pay for my check bag and carry on and soda even. Had I known I was going to spend more in the end I would have chosen a different airline in the first place"
Pros: "Seats were so close together they had to scoop out the back of the seat in front of you to make knee room. The seats did not recline. Which was ok for this short trip but would be bad on a longer flight. Flight attendants were excellent. Flight left on time. Arrive early. All good things. Bad:!you had to pay for everything except water. Good: the plane was noticeably clean!"
Pros: "The flight was very cheap and even checking my bag for a one way flight it was much more reasonable then any other flight I looked at. The crew was also very nice."
Cons: "I woke up for my flight which was supposed to be at noon and the flight had already been delayed by two hours. I wasn't going to be leaving until after I was supposed to arrive at my destination. I was hoping for the flight to change back, so I got to the airport with ample time and ended up sitting around for a long time. Don't understand how it could have been delayed four hours before it was supposed to even leave."
Pros: "Same review as before"
Cons: "Same review as before"
Cons: "Same as above. Terrible experience"
Cons: "I have one more flight booked with your airlines in Sept. After that flight, I will probably not choose Frontier again."
Cons: "Longest security line I have ever seen and I travel in a lot of countries all over the world that have outrageous security lines. Had an hour and a half to get through security and still missed the flight. Nothing could be done because the next flight was in 3 days."
Pros: "Not much about this flight. I remembered the Frontier flight I took a few years ago that had the Green airline seat and it was so comfortable so when I saw the flight was now going to Charlotte I booked this one specifically with this in mind"
Cons: "The seats are terrible and not comfortable. if you are doing short stops then it would be okay but do not do long flights over 2 hours in this seat it is terrible. They do not recline and they are hard as a rock. What happened to the old Green seats that make the flight great. Also no TV and tiny tray tables. Over all sad flight not going to make this mistake again"
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Pros: "Both out and return flights were within 30 minutes (early or late) of scheduled departure and arrival. I am aware of the carry-on policy and usually use an overnight bag and have never had to pay for luggage when I didn't intend to. They are pretty up front about their policies regarding seats and carry ons in my opinion. Discount airline flying is not for everyone, but I've never been treated like the ticket I paid for and would classify my overall experiences with Frontier as positive."
Cons: "I"m 5"8 and my knees were right at the seat, so not the most comfortable ride ever. I know I can pay for the upgrade, but it defeats the point of the super cheap ticket for me, so I usually just suck it up for flights less than 2 hours and upgrading is always an option."
Airlines flying from Mexico City Federal District to Charlotte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to Charlotte
Masks required on board, masks provided on flights from Mexico City Federal District to Charlotte
Social distancing seating
Middle seats unavailable to book on flights from Mexico City Federal District to Charlotte
Testing for antibodies, testing for symptoms for flights from Mexico City Federal District to Charlotte
Waiving of change fees. Search flexible flights from Mexico City Federal District to Charlotte