Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
Flight left early and arrived early. the whole trip was excellent.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Seats were really tight and the seat belts did not give enough slack.
Great list of movies, seat was generally comfortable, but not much shoulder room. The fresh baked cookie mostly made up for the lack of variety with the meals, which were all tomato based.
I like in St George and prefer to fly out of CDC than SGU. Hopefully, they will continue the flights out of Cedar
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Other then mechanical/ computer problem and 3.5 hours flight delay the flight was great. I guess that what happened when you fly an old airplane now a day.
I liked all the informational texts. I always knew where to go and when .
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Oh my gosh, I loved my experience with United! they made me want to travel more often.
Change cabin crew assisting business class. Not taking care, ignoring requests and calls. Never had such an experience in business class.
The ANA crew and their members were all extremely nice and caring. Shout out to the crews for working on Christmas and New Years. Y'all the real MVP
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight attendants in First Class were mediocre at best. They did not take our tray away until we were about to land and only did so when I press the call button. The United person at the United Club was asked to get us our boarding pass since we missed the flight due in Chicago. She argued that we did not have seats on the flight given to us in Moline. Furthermore, she was adamant that we did not have a First Class ticket. After I spent much time with her trying to show we were correct, she reluctantly agreed. She was probably the most incompetent ticketing person I have ever met and I have traveled 3 million miles on United plus many additional miles with other carriers. United has definitely deteriorated in more than on way.
Terrible. Internet/kiosk glitch prevented baggage checkin. Line at ticket co in Ter was under serviced and did not move. Agents did not call for flight but rather allowed time to pass. Then told each person as they reached the front if line that it was too late to check bags so they’d have to rebook flights. At least 15 people missed the flight as a result of this incompetence.
It would have been better if I could have had my flight on time. It was delayed for 5 hours. Caused me to not be able to fulfill my promise to my granddaughters. Other than that it was a good trip.
Flight attendant walked away once they landed and we were forced to wait another hour after an already 3hr delay.
they should make XXL people buy two seats. sitting next to a person that was half on my seat and could not even buckle the seat belt, so I had to lean in the isle the whole trip.
Promised lounge access, gate agent didn't allow us entry.
The departing flight from Newark to Charlotte was fine. It was the returning flight from Charlotte to Newark that was awful. We had scheduled an 8:35pm return flight time. We got delayed TEN times all the way to 5am in the morning! We were told over 4 different excuses as to why the flight kept getting delayed. First it was the flight crew needed to rest, then it was something technical with the plane, then it was something with air traffic control, and finally it was because they couldn’t find a captain and had to wait until the morning so the captain could get some rest. It was terrible sleeping overnight in the airport. They offered a $12 meal voucher. That was it! And the only place open in the middle of the night was Dunkin’ Donuts who didn’t even accept the voucher. They should have cancelled the flight much earlier on in the evening instead of just stringing us along hour by hour with more delays. Not professional and unacceptable. There was no refund for inconvenience. I probably will not be flying American Airlines again.
This leg they tried and did well with what they had to work from.
Due to an issue with the plane. We waited almost 2 hours to take off. The service reps were great. We had a longer layover but was able to run for it and catch our flight. This also happened on our way out. Maybe the planes need a good look over. The people who work front desk and flight attendants are the best
Domestic airlines have really fallen from what they used to be.
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
From gate to flight crew... All Spirit employees were great! Everyone was kind and helpful. Ride was almost smooth... A few bumps... But no problems. Seats were tight and uncomfortable. Our biggest issue was no free drinks. I can understand paying for adult beverages and can understand no snacks on a 3 hour flight... But no drinks???? I had to pay $4 for an apple juice for my son. That's not right. You should probably reconsider that.
- flight attendants not very friendly. - Paid for WiFi and plane didn’t have it working , never got a refund.
Great! First time flying with Spirit and I definitely loved it!
Not efficient. Missed my connecting flight over improper operation of spirit crew.
Very difficult. Flew out on Dec 24th and it was a mess. They know it is going to be the busiest time of the year and they had no organization. Finally they called for people going on certiam flights so they could get them thru thw line then we had to rush to our gate to get in li e to board.We missed our flight do to being stuck at the border of Mexico. They would not work with us to make an affordable price so we had to wait a day with no where to go and pay 280 more for our flights. I would think that a complimentary drink would be nice. But we had to pay 4.49 for a coke. Not an overall good experience
The worst ever. Late departure late arrival an hour to get the luggage. Never again Spirit. Old dirty plane that you can smell the engine exhaust inside the cabin at takeoff and arrival. My designated spot stinked like v omit and they don’t carry a disinfectant spray I was given a moist finger towel like I was eating with my hands. The guy behind me was coughing the whole fight no one had a mask to provide us close to him. The worst experience ever
The worst ever. Late departure late arrival an hour to get the luggage. Never again Spirit
I very late and supose be in home at 12 pm from yesterday but I stiill in detroi airport
Significant delays, missed connection, no overnight support when stuck, no new flights offered for 3 days
Awful, 4 hour delay made us miss connecting flight and then told can’t get us on flight for 2 days. Still at airport and most uncomfortable seats I’ve ever sat in.
My experience with the phoenix airport was terrible, the personnel lay the ticket counter charged me for a carry on that fit in the carry on size box, and the two women I spoke with were terribly rude and not willing to help.,,, there was one lady “candy” on the flight crew that was amazing and is the only reason I stayed on the flight at all, because the other stewards helping people to get seated on the plane were terrible
I loked walking out on the tarmac to board and no first class. I didn't like that they have no snacks or onboard wifi to bide your time.
The plane was clean, the crew was friendly and helpful. It’s a low cost airline so there was no food, drinks or in flight entertainment but we didn’t expect any of these things. In the room for improvement department, they should install USB ports in seats to charge mobile devices.
The seats were extremely hard and uncomfortable, even for a budget airline.
The seats were extremely hard and uncomfortable. It was disappointing even for a budget airline.
Charging $74 for one checked bag is outrageous. I will never fly Frontier again.
Boarding was very well executed. Got my bag right away.
I was surprised that all baggage, including carry on, were charged. Each additional bag went up in cost. Really disappointed in the additional costs.
Our flight was suppose to leave at 9pm and we didn’t board until after 3am. We lost a whole day at our hotel and half a day at a park we paid a lot of money for.
It was a redeye flight, so every passenger just wanted to sleep, but through the entire flight, the flight crew made announcements over the loudspeaker at maximum volume every few minutes making sleep impossible. For example: it’s 2am, and the crew decides to give an extremely detailed announcement about snacks and beverages for sale. And 3am is the perfect time to wake up everyone with a lengthy announcement about how to get a coffee refill and how to take advantage of new offer from frontier for a credit card.
