Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to White Plains
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Scores according to KAYAK customer reviews
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "No issues with the flight. All went as planned."
Pros: "The movies"
Pros: "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
Cons: "This would have to be my best flight so far!"
Cons: "My luggage was sent to another city"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Service the crew gave. Smooth fligh"
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Easy to boar, no delay and arrived on time"
Cons: "One of the flight attendant was a little rude to some passengers."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Excelent service"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Good movies and some snacks."
Cons: "They told me last minute I needed to go to another gate for a passport check and a new ticket. They shouldn't have waited until the very last minute."
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I liked watching movies."
Pros: "The best service"
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Pros: "Flight took off and landed on time"
Cons: "It was belated by 2.5 hrs :("
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "I didnt ever purchase that ticket"
Pros: "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
Cons: "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "We had to leave the airport to get another boarding pass. Wish we could have gotten it at the start of our trip, because the people at the counters in Mexico city sent us to like 3 different counters. 2 aeromar counters and one delta. Things were not clear about this flight by aeromar operated by delta..."
Cons: "Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable."
Pros: "Excellent selection of movies and the dinner was very good."
Cons: "Breakfast eggs and mashed potatoes were wet and too watery."
Cons: "Boarding procedure was hard and inconvenient."
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "El asiento Premier cómodo . Acceso a Fast Track en inmigración"
Cons: "Salón premier en terminal 2 para vuelos internacionales tiene que mejorar . Buen servicio en el avión pero no excelente cómo ha sido en otras ocasiones"
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "More Spencer in the sits"
Cons: "Do they sits more confortable"
Pros: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."
Cons: "Landing was horrible"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Arrive on time, excellent flight."
Cons: "Flight Schedule that kept changing."
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Pros: "Punctuality and service. Also the landing"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "Entertainment, I really enjoyed the movies!!!! My luggage was shipped without any delay"
Cons: "My seat!!! Even when I am short, I wasn't comfortable at all!!! I have problems with my knees, they got worse"
Cons: "we never even got on this flight"
Cons: "i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you"
Pros: "The tv. Food. Bathroom"
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "It is a good airplane very modern"
Cons: "Delayed. We wait almost three hours in the airplane."
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "flight on time, flight price"
Cons: "Terrible service and an all around terrible airline!!!!!!!!!!"
Pros: "very helpful flight attendant crew"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Cons: "Plane was late , and they dis not get my suitcasz"
Cons: "The flight was delayed 5 hours, they kept us in the plane without air conditioner, only to change us to a different plane. Due to the long delay I lost my train and had to buy the ticket again."
Pros: "I enjoyed my flight bc of the nice service and the great entertainment collection."
Cons: "I did not like the bread"
Cons: "Leg room was worse than the tiny Alaska Horizon plane I flew home on later in the day."
Pros: "The crew were very professional, I liked the free entertainment system available ( movies, music, etc.), and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires. The crew kept a good schedule, arriving and departing on time."
Cons: "Nothing to complain about. Everything was perfect!"
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."
Pros: "I like the courtesy in the flight and the food was great, I think iit is the only aeroline that offer food when travel to Mexico."
Cons: "I did not like qthe aeroport in México City, too many fligths departing from the same gate. Too confused."
Cons: "I travel in 4 AeroMexico flights, and in all of then they needed to check passengers carry because they run out of space in the cabin. If you are boarding in group 5 be sure you will not find carry on space."
Pros: "No comment"
Cons: "I missed my flight thats what i didnt like!"
Pros: "Seat back tv with movie choices. Fed on the plane, and nice crew."
Cons: "Always a delay in taking off, and always a delay in docking the plane at a terminal."
Cons: "Same, the employees at the airport were so meant to us and Was not respectful, they feel like they are the boss and there, they really don't have that feeling to help others, I hope they do somenthing"
Pros: "Good movies and entertainment"
Cons: "All our flights were delayed. Also our flight schedule changed multiple times costing me extra money for a hotel. Unacceptable. I would avoid flying with Aeromexico at all costs in the future."
Pros: "Good service and no delayed flight even through the holiday rush."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "I was in business class. The seat in front me magazine holder was stretched out and constantly hit me in the knee."
Cons: "The service very poor, from London to Barcelona, they do not offer water only items to sell. I asked for tap water and they forgot. I had to get up from my seat to get it because they forgot"
Cons: "Commuter jets- uncomfortable."
Pros: "The atención"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Nice flight"
Pros: "Flight was smooth."
Cons: "Flight arrived PHL early and no jetway as typical at PHL"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "Captain shared important delay info"
Cons: "Row 11 middle seat awful"
Pros: "Staff was very kind"
Cons: "The seats"
Pros: "Staff are friendly and helpful"
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "excellent from ticketing to depaning"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "Airport expansion"
Cons: "Due to construction traffic is a problem but still manageable"
Cons: "see review headline above"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Overall the flight was fine. There was plenty of room in the seats and leg room (economy). I'm 6'2" and never felt there wasn't enough leg room or hip room in the seat. There was good service throughout. There were good entertainment options. The food was very good. Arrived early. I checked to purchase this flight directly with AA but found it to be cheaper booking through Kayak choosing British Airlines. I will look here again to be sure."
Cons: "Beware of sitting on the aisle. Those drink carts can get you. This is true with any airline that uses drink carts. Also, I was seated in the aisle seat that went from four seats in the middle to three seats in the middle as the airplane progressed toward the back galley. I was in the last 4 seat across and was bumped constantly by people coming up from behind, particularly by one flight attendant. I will be sure not to choose that seat in the future."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Pros: "Thomas of the crew gave incredible service."
Cons: "Both to and from the seat didn't fully function and both ways the entertainment system broke down"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "Offered me to take the exit row for free at checkin"
Cons: "Old, not free and NOT WORKING entertainment screens. Before checkin, they have 10 different prices for the same crappy economy seats. Food is not free, pretty bad for an international flight."
Pros: "Space on the airplane"
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Pros: "Friendly staff"
Cons: "extremely limited legroom (worst that other airlines)"
Pros: "Excellent flight!"
Pros: "The airline gives us water and cookies to survive the long waiting...."
Cons: "Entertainment was not working. Poor connection. Yhe flight was delayed 4.30hrs!!!"
Cons: "Crew ignored me, did not offer me refreshments, did not respond to my greetings"
Pros: "Flight took off on time"
Cons: "They split our seat even when you buy them together And you have to chose the seats otherwise you will be separated of your family"
Pros: "That i got there safely"
Cons: "5 hour wait time NO FREE WIFI NO POWER OUTLETS"
Pros: "Everything was great."
Pros: "Not much except crew on board was polite"
Cons: "Delay and bad service at Dulles airport"
Pros: "Everything good. Thank you"
Cons: "The seat did not recline and the smell very bad"
Pros: "No issues; flight was fine."
Cons: "Los asientos están durisimos y nada confortables. Es muy cansado ir ahí y con muy poco espacio."
Pros: "Flight landed forty minutes early."
Cons: "Someone (not TSA) broke into my suitcase, went through the contents and stole a necklace I purchased on vacation. It must have been done by United Airlines ground crew, most likely at SFO. The zipper of the suitcase was partially undone as the suitcase came off the carousel and a hairbrush fell out. However, it wasn't until I got home that it was obvious someone had rifled through my suitcase. Everything was a mess. I'm very disappointed and will hesitate to fly United in the future."
Pros: "Quick and easy fight. Crew very nice"
Pros: "Boarding was fast. Crew was nice. Comfort was as comfortable as common commercial airplanes can be."
Cons: "That meals were not included and a glass of wine was like $17"
Pros: "We got on time to destination"
Cons: "In flight entertainment was paid! And we had to wait 30 minutes before getting out of the plane"
Cons: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Pros: "i did enjoy the can sized complimented refreshment"
Cons: "one of the flight member was extremely rude. entertainment Food"
Cons: "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Cons: "Again all of it was poor"
Cons: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Cons: "Explained above"
Cons: "No food, just some pretzel, no entertainment for free, no space fir the carry on, the flight attendants were absents,e flight was delayed, they were no organized embarking the plane. United everyday is getting worst. I am gonna try not to fly with them anymore."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Cons: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Pros: "The customers service excellent"
Pros: "The crew was friendly & responsive. The snack options were good & I got the whole can of Ginger Ale, without asking! Overall, a pleasant experience."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Pros: "Good price"
Cons: "Very cramped space for economy class"
Pros: "The free entertainment"
Cons: "Payed entertainment"
Pros: "The service"
Cons: "The fact that a 3.5 hour flight to MEXICO didn't have tequila or mexican beers. c'mon. Really? The food choices were just a joke."
Pros: "United is reputable. I like the trust of knowing what to expect, especially on international flights."
Cons: "Both United flights, to and from, were delayed. In both incidents, it seemed that our aircrafts were switched out. Thus., we waited for another to arrive. In the MEX - ORD flight, we stood waiting with our boarding groups for at least 30 minutes. United seems to do well on my domestic flights, but international, I may consider a different airline next time."
Pros: "Everything was great!"
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Cons: "Apart from the bad weather, the flight from Houston to Mexico was delayed because we were waiting for two flight attendants that were coming from another flight. The airline needs to have enough crew."
Pros: "The flight was good overall although I wish on a 5 hour plus flight there was more food for free."
Cons: "A very expensive item was stolen from my suitcase. Very unsettling. And a claim takes up to 8-10 weeks to process and no guarantee that it wil be honored."
Pros: "Boarding on time"
Pros: "Every second of the trip"
Pros: "Everything ‼️"
Pros: "I was happy to have leg room on this flight. My first one was way too cramp"
Pros: "Safe, On time Flight attendant was brilliant"
Pros: "My flight was perfect, I really enjoy it and we arrived early."
Cons: "Just clean the table tray"
Cons: "5 hour delay no good."
Airlines flying from Mexico City Federal District to White Plains have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to White Plains
Masks required on board, masks provided on flights from Mexico City Federal District to White Plains
Social distancing seating
Middle seats unavailable to book on flights from Mexico City Federal District to White Plains
Testing for antibodies, testing for symptoms for flights from Mexico City Federal District to White Plains
Waiving of change fees. Search flexible flights from Mexico City Federal District to White Plains