The flight crew was very courteous, professional, and attentive. The prepared meals were tasty, nutritious and filling. Also, the selection of free in-flight entertainment (mostly the movies, and tv shows) were satisfiying. They were even able to shorten the flight time by 1-1/2 hours. I would probably fly with them again if their prices remain reasonably low.
The only issue have with being on an 8 hour flight is being confined to about .5 meter of space. I couldn't move my elbows for the most part.
Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.
Iberia should do something about its check-in process, it seems way below the industry standards.
1. Online check is only worth if you don't have any luggage. If you do, there's no point of doing that, because there's one line for both check-in and luggage drop off.
2. If you arrive to the airport 1h45min before the flight (LOCAL flight!!!), you'll be among the last ones to check-in, because you will spend about an hour in the line (there's just two people at the register: one for economy and one for business). In the end everyone in the line will get checked in (thanks for that), but the flight will be delayed and Iberia will blame the security (which takes 5 min to pass, unlike the check-in process.
They claimed my reservation had been cancelled, I had to call the airline, they showed I was still confirmed. this wasted a lot of time and i almost missed my flight.
You had to pay for internet....then you don't revive it. When asked for a refund...she acted like she didn't understand. Cater to non English speaking. Did not attempt to talk to us
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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