I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,
There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.
flight operated by Passaredo. Prop plane, waiting area was very basic.
At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful.
I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
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