Outside Sky cap would be helpful! No entertainment (TV screens)
Outside Sky cap would be helpful! No entertainment (TV screens)
Window seat and a packed plane. A very uncomfortable flight.
My flights went about as good as they could be. I’ll always take Alaska when possible.
Late for departure without getting updates. The bathroom was disgusting. Bins were overflowing and paper towels all over the floor.
Delayed take off for 30 minutes and then 50 minutes on the tarmac before we could get to our gate... a total of one hour delay on the ground at LAX. Additionally, they put on the seatbelt sign for 2 hours so no one could use the toilet and then one hour on the tarmac with again not being able to use the toilet... not a great flight.
The flight was canceled because of a mechanical issue with the engine and then airline workers made a mess with check bags, reprogramming flights and helping passangers. It’s good when it works but absolutely mediocre when things fail. There is no transparency at all
Having TV and WiFi would make it better! Flight had no entertainment at all for a 6 1/2 hour flight!
Small, slow inefficient airport. Not enough staffing. Previous flight had a gate issue due to short staff. Our departure was late. Then bags weren’t loaded, more delay. THEN we sat on tarmac for 25 min
The pilot and crew did everything they possibly could on an airline flight to make everyone comfortable and fed and informed and both flights to and from were flawless and safe and I couldn't imagine flying on another airline when I visit the Hawaiian islands
I had to have a wheelchair and the entire staff was just wonderful! I could never of made it on my own!
I didn’t not like that I could not select my seat and ended up with the worse seat.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The seats are too hard for long flights but otherwise- the process was smooth, the staff attentive, and there was to keep you occupied during the journey if needed.
nothing Delta could do... the person sitting next to me was huge and overflowing into my seat
Flight was on time and in fact arrived early. Seating was as comfortable as you can get in coach. Adequate leg room. Good entertainment system and offerings. Food was good. Flight staff was very good and accommodating.
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Aircraft very cramped. Check-in was great with an agent helping us. Food was almost non-existent. Pre-flight went well once I got the app reloaded on my phone since we don’t fly much anymore.
I like that it got us where we were going. Everything else needed work. It was 1/2 hour late and we took off an hour late. The plane had to be cleaned and the disabled loaded on board before we could take off which took forever and then we sat at the terminal FOREVER before we took off. The ride was so bumpy that they couldn’t serve drinks and snack but to about 1/2 the plane. Seriously we should have flown out of Fort Lauderdale. We probably would’ve gotten home several hours earlier.
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Flight was great. DELTA did a fantastic job! FLL airport was chaotic!
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
The seats were uncomfortable. The flight was almost 9 hours and they didn’t serve lunch
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
Everything was great, only problem was that flights were delayed
Everything was good, hard to really comfortable on a flight that long.
It was terrible because the flight was delayed for 3 hours.
Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.
Did not like the seat spacing. The seat was very narrow and tight.
Horrible. Flight was delayed and very bumpy. I was super unhappy
The agents at the gate were rude. The stwards were pleasant. The seats were comfortable. The tray table had crumbs on it. A passenger talked constantlt and very loudly for the entire flight annoying many passengers. The stewards did not ask her to speak in a lower voice but my travel partner did.
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
One of the worst flights I have ever taken Delayed over an hour without communication from the crew; very scary Entertainment not working Crew NASTY cabin cold
May never fly American again Delay in take off WITHOUT EXPLANATION Cabin freezing Crew NASTY entertainment did not work entire flight
Plane felt so crowded and tightly packed. The chair itself was not comfortable.
Flight was delayed due to crew not being there, besides that it was a normal flight.
We were re routed due to a flight cancellation. We did not fly out of Miami. We originally booked first class and were moved to coach without being compensated.
2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.
It was a disaster, delayed and my gate changed like 6 times and I was walking a like crazy to every gate they updated.
Miami (MIA)United States
Kailua-Kona (KOA)United States