Pros: "Seat was comfortable and the crew was courteous."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Departed on time. Very courteous crew."
Cons: "The floor of the aircraft was cold!"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Clean plane, quick turnaround"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Friendly, efficient"
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Very professional cabin crew"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Cons: "Flight was delayed"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Cons: "Delayed flight, mechanical"
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Got on earlier flight as standby."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Pros: "I was able to sleep through the flight comfortably."
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Cons: "There’s no headphones aboard for entertainment"
Cons: "After following out-of-date information to the furthest reaches of a sprawling and signage-deficient airport, I learned my departure gate was back where I’d come from. Having lost half an hour to my detour, I arrived panting and sweaty at the correct gate 12 minutes prior to departure - cutting it close, but before gate closing time. Or so American’s procedures say. The gate was deserted; they’d closed early."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Cons: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Cons: "Seats and space"
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Cons: "No being able to book seats easily and having to phone in for this"
Cons: "No longer free entries on board like before"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Cons: "No personal TV for entertainment"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Pros: "extra legroom, recline angle and depth, good crew"
Cons: "NO WiFI?? No Outlets ?? crew did not catch women sneaking into the exit aisle row even though she did not pay for it"
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Cons: "All. The worst airline in the world"
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Cons: "Sits were not comfortable."
Cons: "Old plane"
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Cons: "Wifi didn’t seem to be working properly. But maybe an issue with my device."
Pros: "Flight attendants were older and very professional"
Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "all was very good"
Pros: "That it got me to Paris safe"
Cons: "No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta."
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."
Pros: "Crew on board"
Cons: "No chargers at any seat in coach and flight was delayed 2 hours."
Cons: "Flight was delayed multiple times"
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Pros: "Free personal device entertainment. Seat was comfortable for coach."
Cons: "Flight crew was less than friendly. In flight device was just ok."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "Why doesn't an airline do the maintenance changing a tire or refuel before passengers board a plane"
Pros: "The time of the flight"
Cons: "The costumer services"
Pros: "Staff was friendly and accommodating"
Cons: "Delayed several times. Very inconvenient ."
Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Pros: "I love everything very good"
Cons: "Customer service, didn't have our seats"
Pros: "Crew was very polite and courteous didn't eat food or watch tv slept."
Cons: "Was very upset that United would not let me board my first flight back to Houston I had no check in luggage and terminal was close I had to stay in Miami airport for 7 extra hours waiting for the next flight when I had plenty of fhne to board.!!!"
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Cons: "Delays and accommodations"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Cons: "Time and efficiency"
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "the crew is awesome and very helpful and slightly speedy"
Cons: "I was hoping for a window seat the entire flight the only disappointing thing"
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Our flight from Cincinnati to Miami was canceled, so we couldn't even use our return flight! Very frustrating.
Pros: "Smooth boarding process"
Cons: "Flight was delayed, flight crew were not able to set boundaries with other passengers who would get up and delay the take off"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Cons: "LONG walk to car rental"
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Cons: "I did not like it took an ENTIRE hour for the passengers and MYSELF to get our bags off of baggage claim. Our flight landed @ 11:38 pm we did NOT get till an hour later! I will be contacting corporate!"
Pros: "The app is decent and user friendly."
Cons: "Boarded on time, took off 75 minutes later because I think someone clogged the toilet prior to take off. The seats were very uncomfortable - not a lot of cushioning, couldn’t recline, very narrow arm rests. The flight attendants were not the most hospitable as well. I did not receive a drink the entire 4 hour trip. The plane was just very minimalistic."
Pros: "Liked the sense of humor for the crewmember"
Cons: "Charged for everything overcrowded"
Pros: "No frills, but plane was clean and flight on time. For price what more could one want."
Cons: "Baggage fee was high. Even though emergency exit seats were empty during the flight, there was still a $50 fee to sit in one."
Pros: "Boarding was smooth and fast. The travel time was a bit faster than predicted too."
Cons: "With lack of reclining seats and no complimentary snacks or drinks at all, the comfort scale is lacking. Even the tray tables were replaced by miniature, undersized, pieces. Even with the discounted prices, it’s hard to want to fly with them again."
Cons: "Old people boarding first, boarding slowly, then arguing that their carryon is really just a personal item. Wasting time, and eventually getting to keep their obviously oversized item for free. (The feat of us paid for ours) Th n they are allowed to put their item in the overhead compartment when the rules clearly state personal items go under the seat. Frustrating"
Pros: "Nothing other than sitting on the first row"
Cons: "Waiting for more than 3 hours to check in my bag then pay a lot of money for it.only 3 people at the checking area."
Pros: "More snack/food options"
Cons: "Too long trip without free food"
Pros: "Fast boarding"
Cons: "Pilot didn't show and he airline gave poor reasons why."
Pros: "Super cheap flight to NY that flies into LGA. The Airbus was very clean and had great ventilation (even, comfortable temperature and no weird smells). The crew and passengers were upbeat and created a fun atmosphere. Perfect flight for short trips if you travel light."
Cons: "Flight was slightly delayed and the departure and arrival gates are a little confusing because they did not say 'Frontier.'"
Cons: "I arrived at DAI at 6 am for a 7:35 AM flight today to CVG. The line probably had over 300 ppl in it! The Frontier staff kept telling everyone to get in line. What she should have been asking is where they were going, as not everyone needed to get in that terribly long line! After realizing I didn't need to be in the line, I got out, went to the kiosk (most of which were unused) , got my boarding pass and on I went to TSA. You need more staff, and staff who know how to manage the crowds to make this run more efficiently."
Pros: "I like that the pilots were careful of the storms around us. Flew around the worst. Approached the airport with the least turbulence. Our flight was 45 minutes late, but that was because the plane coming in was 45 min late. An airline can not control the weather, but I do appreciate knowing they take the safest precautions even if it costs more for fuel to fly around the storms. The plane was clean. The stewards were pleasant and smiled."
Cons: "I hate being nickeled and dimed. I think Frontier did make one change since my last flight. They gave someone a free glass of water - which I think was a good compromise. I don't mind being charged for drinks - even sodas - but water is too basic when poured into a glass. I did like if we had to pay for overhead luggage at least we boarded first to be able to store it. Although, being charged for a piece of overhead luggage to the point of adding $70 to the ticket for roundtrip - may remove Frontier from my idea of being a budget airline. Southwest with free luggage still looks good to me."
Pros: "Airport & gate personnel, flight attendants and captain were all very polite, responsive and pleasant."
Cons: "Seems petty to charge for coffee and small snacks. Price additions for seat selection and baggage knocked what started as a real bargain right into Delta territory so it wasn't that great deal it appeared."
Cons: "The flight was delayed and we got a notification from google, but when we called Frontier, they said it was on time. And when we reached the airport they said, its been delayed. It caused a lot of inconvenience. Very unprofessional."
Pros: "The direct flight"
Cons: "New plane had Uncomfortable seats, ventilation of air flow was poor, no food/beverage service, where you place your head is hard, many announcements during the red eye flight, a lot of turbulence."
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "I didn't like anything. I particularly didn't like them asking for a tip on their outrageously priced sales on board. The $40 carry on charge sucks."
Pros: "The crew was great and the flight was on time."
Cons: "Unadvertised fees (meaning not shown until check in) made the flight more than double the advertised price. I would have spent less flying an airline that didn't charge for baggage, beverage and seating check in. There was nothing different that makes all the extra fees worth it. I'm surprised I wasn't charged for the air I was breathing in the cabin. I know this review will make no difference and all the fees are by design. It's doubtful I will fly Frontier again."
Pros: "I liked the price, It was a last minute flight to see my mom before her surgery. The boarding was smooth. The cons though were the tiny seats from the 1970's and that even a coke, water and/or snacks were for sale and not complimentry."
Pros: "I liked the price but class of service given.....i would gladly pay more. I arrived at the ticket counter at 9am to a line of people with 12 empty counters.We were told by other airlines and security that they open at 9:30.Finally some came at 9:45...and then only one person. Also by the time I added an additional 65.00 for baggage my flight ended up costing more than if I would have taken a classier airline."
Pros: "Direct flight, great rates, no delays or cancellations."
Cons: "Could not check in online or check luggage in online from Frontier's website. A message said In order to change any information, I needed to call. Apparently, using a third party to book flights prevents one from accessing which would normally save time and money saving features."
Pros: "The fast and friendly services."
Cons: "The seats were very uncomfortable, but remember it's a budget flight so it's normal."
Pros: "Staff was friendly"
Cons: "Flight was delayed 20 minutes, then an hour, then another hour, then 7 hours. My 930am flight finally departed at 730pm."
Pros: "The flight attendants were so pleasant and humorous. They also explained why things are done a certain way on planes. For example, the one flight attendant explained to us why we put our devices in airplane mode, so we don't drain our battery d"
Cons: "It was absolutely terrible, start to finish. There is ZERO customer service, from the the check-in to the customer service hotline. DO NOT FLY WITH THEM. Absolutely horrible experience. Worst of my life."
Pros: "Crew was friendly."
Cons: "Not terrible but the cost of the flight doesn't include carry-on charge per person of $35 each way (so add $70 to your ticket even if you travel light). I'm 5'5" and the seats were tight. No tv. No snacks. No charger."
Pros: "Check in every thing was smooth. Your staff is very hospitable."
Cons: "My original flight was cancelled due to the strom. I rebooked for the Sunday because i was told you were rescheduling for Sunday flights only. I would have preferred to reschedule for Saturday but wasn't allowed. To my surprise you had flights Friday snd Saturday after the storm passed which were already full. I missed events i already paid for which i was upset. I felt i should have been notified about the open flights and given an option to reschedule with no penalty."
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "Frontier offers amazing rates on domestic flights. Their crew is friendly, boarding is efficient, and they make sure you are told about all extra fees up front. I appreciate the simplicity and think flying with Frontier is an exceptional value."
Cons: "As much as I like the price, traveling like a sardine in a can is never an especially pleasurable experience. The seats are thin, uncomfortable, and do not recline. The staff provides no free food or water (but if you want ice, they'll be a little accommodating). And entertainment? Forget about it."
Pros: "price was very good for a one way trip"
Cons: "seats are not comfortable at all"
Pros: "Reasonably priced but in future will p more to fly another airline"
Cons: "No room, seats were plastic ,flight was delayed over 5 hours and they ne ear told anyone until boarding time even though plane was still on ground in another city .first and last time on frontier"
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Pros: "I really liked the tickets prices and the boarding was fairly smooth."
Cons: "I understand there is a trade off for the lower price fair but $40 a one way for your bag is a bit much. The crew largely were not very engaged with the passanger. I all but had to rais my hand and shout out to the attendant to take my order - the passanger next to me had to say something to the attendant on my behalf. I get people at one point or another have an off day - but it was bad a Ly the same on the way on second leg f the trip"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Pros: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Pros: "The gate attendant and the crew were all very nice and accommodating. Basic flight, no worse or better than any other airline."
Cons: "I did not realize they charged for carryon, so was charged $40 at the gate. So much for an excellent fare. Was not aware Frontier had changed to a "no frills" airline. It was also annoying to have advertising for their credit card, but a lot of airlines do this and it is equally annoying. Everything was a cost, even water. Well, now I know and can make more informed decisions before traveling with them again."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Pros: "The pilot was joyful and funny. We loved his introduction."
Cons: "The flight attendants were all tired, and short with the passengers. They definitely didn’t ask anyone to do anything kindly. Everything was direct orders “put your bag under the seat in front of you” instead of “please slide your bag forward”. They just all seemed annoyed to be on the flight."
Pros: "Crew was nice"
Cons: "There was definitely two roaches on the plane climbing above us."
Pros: "The crew was super nice! The plane was on time and the flight was uneventful -- a good thing when it comes to flying!"
Cons: "It was really all good!"
Pros: "Smooth boarding. Clean plane. No line at resroom facility."
Pros: "Everything. The best flight I’ve had in a long time."
Cons: "All was good!"
Pros: "Seats were comfortable, boarding was easy, flight was on time, seemed spacious and easy to move around, courteous staff"
Cons: "Paying $50 to check a bag on Spirit Airlines"
Cons: "Way overpriced. I will never fly on Spirit again."
Pros: "On time, great crew, no complaints :)"
Pros: "zero problems"
Cons: "all great"
Cons: "No food or entertainment. The crew was just doing their job."
Pros: "Thanks for upgrade"
Cons: "Value for money"
Cons: "Credit card sales pitch"
Pros: "Comfort of seats."
Cons: "The up charge at the gate for 2lbs over limit"
Pros: "Cheap ticket. The seats were roomie enough. Great staff."
Cons: "There was a half hour delay, but we made up for a lot of it in the air. We only arrived 15 minutes late."
Cons: "Upgraded my seat to be comfortable; it was more uncomfortable than the cheap seats. Seat did not even recline. Since the plan was not full we waited on the plain for an hour in half for more passengers before take off. There is no really food choices. Only junk food for purchase. Would not recommend Spirit to my worst enemy. My inexpensive flight cost more if I flow with a top notch airlines."
Pros: "The diect flight"
Cons: "Additional cost. There wrre no savings by flying w/spirit. $52 to check lugguage plus $30 additional if ovet 40lbs. $82 total. Will not fly again if luggage needed"
Pros: "The spirit team helped as much as they could"
Cons: "We had engine problems and our plane was delayed 5 hours because of it. I missed my whole Friday night in Cleveland."
Pros: "The crew was friendly and the planes were new."
Cons: "The flight was delayed by an hour and no explanation was given for the reason why. Also, there was very little leg room and I don't think the seats reclined."
Pros: "Humor from flight attendants"
Cons: "Had someone's leg on top of me for a 2.5 hour flight. Only paid beverages offered. Some delay but handled fairly well."
Cons: "I asked a male crew member if I could have a small cup of water so that I could take my medicine. And he was not very nice about it"
Cons: "The inability to add bags after checkin"
Pros: "Extremely easy boarding"
Cons: "Selling of spirit credit card Cramped seats"
Pros: "The 2 fight attendants were very nice and understanding"
Cons: "A woman named Bette who took our boarding passes changed our seats for no reason after I asked her not to , then kept our boarding passes and caused mass confusion on the plane. She was rude and controlling she embarrassed me in front of the entire flight. Also charged $65 for a bag at the last minute"
Pros: "Flight was good"
Cons: "Didn't even get free water or a small snack in this flight. Had to pay outrageous amounts on top of ticket price for your luggage. Even a carry on!!! No room at all to move on this plane. The passenger behind me would move and hit my seat constantly due to small space!"
Pros: "I lived, the flight crew were ok."
Cons: "Pretty much everything to do with this airline. Check in and boarding to leave were acceptable, Baggage fee for Carry on that I was not expecting. On the return flight at check in I was informed that they believed I had not used their airline to fly out and my return flight was cancelled because of that. After producing my boarding pass Nothing was done to get me home. The solutions provided at the check in counter were not acceptable. "We have another flight 24 hours from now, no we won't find you a hotel room" "We can refund you 1/4 the cost of a new different flight to get you home since we messed up" "We can put you on stand by incase people don't show up for the flight" Ultimately these morons paid several passengers to get off the plane to get me and my companion home. Giving these other passengers more than what I was requesting to begin with including a slightly later flight on a different carrier and a round trip voucher for later use on spirit. This is the worst run and least efficient airline I have EVER used. I will never use spirit again."
Pros: "I haven't flown for about 20 years and I have never been responsible for the check in process. I was extremely pleased that the check in process was an absolute breeze. There was a person waiting at the entrance that offered to help and totally took over the check in process. Before I knew it, I was checked in. Because it has been 20 years since I have been in an airport, I am not familiar with the TSA process. No one made me feel stupid because I always had to ask what/where next. Boarding was as expected. The plane was full and the seating was reminicence of my 2 siblings and I in the back seat of the car when traveling to the grandparents. But, that's what I paid for. It was clean and as comfortable as could be. The gate closed and we taxi-ed to the runway and we were off. The flight was extremely turbulant, but thats nothing they can control. We landed 15 minutes early and then I was home. I would definitely fly Spirit again. I have to say, there were some people complaining. It is known as the "Bare Fare". If you want the ammenities, fly a different airline and pay for them."
Cons: "I just would like to say that this made me rate at an "overall" basis. While it was a good flight, the rating included food and entertainment. Food is extra $ and I did not partake. And as far as I know, there was no entertainment."
Cons: "Two delays then finally a cancellation."
Cons: "Spirit Airlines looks like it's the cheapest airline when you book your ticket. What they don't tell you explicitly is that they charge you an extra $65 at the gate for your second carry on. It's in the fine print. They refer to it as their “unique business model”."
Pros: "SERVICE AT CHECKING"
Cons: "The flight in general was excellent, but the seats could have been larger now larger people. My husband and I wasn't comfortable at all. Flight was on time, in fact we landed early."
Pros: "My one-way flight from LA to Cleveland was only $60. Upgrade to a spacious exit row seat was inexpensive too. Crew was friendly. Newer plane. Wider than your Southwest 737's."
Cons: "Checking my 49lb bag was $80.00. That was a shock. $50 to check a bag, and then +$30 if it's 40-50 lbs. Seats don't recline. Seems like none of them did. All snacks and drinks are a la carte; you pay for everything. No cash allowed."
Pros: "Boarding was easy; crew was pleasant; cabin was comfortable, mostly because it wasn't a full flight."
Cons: "Price of checked & carry-on bags is pretty steep. I realize it's the new thing to charge for everything, however, it would be nice if a small bottle of water was available at no charge. It gets pretty dry & not everyone carries credit cards (believe it or not). Ok to charge for other food or beverages, but small bottles of water placed at the boarding gate to pick up on your way onto the plane would be a nice touch; and the crew wouldn't have to distribute them."
Pros: "The price and convenience of the non-stop flight"
Cons: "Compared to the flight to Los Angeles staff was very mediocre compared to other airlines very uncomfortable planes"
Pros: "Boarding was quick, crew was friendly, and crew was accommodating to family on board which was nice to see"
Cons: "No food,!no entertainment, cramped seating"
Cons: "They cancelled the flight & never contacted me"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "The crew was professional."
Cons: "Terribly uncomfortable seats that did not recline."
Cons: "Water. Water. Death by Thirst."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "The crew was nice"
Cons: "Both flights were delayed and the seats were too tiny. I'm a small person at 5'3" but I twisted my knee and hyperextended my leg trying to get in those seats"
Pros: "Prompt boarding and takeoff"
Cons: "Can't really think of anything"
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."
Cons: "Absolutely terribly designed seats. Seem as thought they were created to induce pain."
Pros: "Took forever to board"
Cons: "Flight was delayed 4 HOURS due to software issues. Hidden costs and lack of information were issues - they do not make clear when you book that the cost for luggage increases the closer you get to the flight, also do not make clear that their is a charge for choosing a seat but not if you select random seating. Overall I could have flown a quality airline for the same price."
Pros: "Funny crew. Seating with extra leg room."
Cons: "Late. Flight was more than 1 hour late. Crew said it was b/c flight from LA to Cleveland was delayed due to mechanical issues and that put flight from Cleveland to Ft. Myers behind. This made our return flight to Cleveland late. Interestingly this was the same issue with our flight from Cleveland to Ft. Myers. Issue with plane in LA. We didn't get notification that flight was late until we reached the gate."
Pros: "Most important the flight was fairly smooth and we landed"
Cons: "I hate being nickel and dimmed. I paid 330. ++++ to get to California. I did not have to pay for my carry on , but did because I did not want extra expenses once I got to the airport. I was told my carry on would have qualified as free but could not get a refund on the flight home. I work in service and I found your stewardesses rude as well as most of your ground crew."
Pros: "Angie was great. It left on time and arrived early. Flight attendants were spectacular. Spirit should train United employees on customer service"
Cons: "I liked everything. I never heard good things, so I was concerned"