Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
They changed the flight and the airport on both legs of my flight which made it impossible to actually make the connection from one airport to the other in time. However the customer service agent at the international airport was very kind and helpful getting me on a flight for the next morning.
We were delightfully surprised with the exceptional ground staff as well as flight staff. Both did an excellent job of making our trip enjoyable and hassle free!
Please work on delays. This airline always has delays. The terminal is awful, aeroparque needs more transport for disabled people (terrible service), and proper equipment to deplane. It is the only place where I always have to use stairs
I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
Despite asking several times why our flight wasn’t on the boards, it took us a while to figure out that our departing flight was from another airport. While the tickets clearly indicated that we arrived at AEP and left from EZE, none of the aerolineas argentinas personnel noticed it despite specific questions from us. It took a sharp-eyed passport control person to notice it the second time I tried to go through security after exiting to try again to figure out what was going on. Also the what’s app is only in Spanish and when I tried to type Spanish from an English phone, it would mess up the Spanish that was already quite rudimentary
Delayed flights and cancelled flights …still waiting to see if the cancellations are refunded
The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
The staff was fine in the fly, but to do check in was very poor the service.
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
Wish the seats were a little more comfortable.. it was a 6 hrs nonstop trip. But the crew was courteous and w a smile
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
Poor, the airline was not able to help me move flights.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
