Took over an hour to get checked bags.
After FINALLY getting to chicago everything was great
Information about departure, arrivals, and connections, with as very confusing and frightening—like we will leave 90 minutes late and after notifying pickup people of the delay, we arrived only ten minutes late. It went our way, but messaging was inconsistent.
I enjoyed my trip flight was quick only wish they had more variety of snacks to choose from
Comfortable, on time, courteous A Snack was offered on 2 flights, it never materialized
Security at MCO was a disaster. We have TSA pre check, but no pre check lane was open. The wait was long and we stood forever without moving. We legitimately almost missed out flight because we kept mentioning to TSA agents that our flight was leaving soon and no one cared. A very disappointing and challenging experience.
Very friendly staff and crew.
MIA is a total mess, including the Southwest gates and staff working those gates.
It would have been better if I hadn’t read about a Southwest pilot making an inappropriate comment to a plane full of people about our president yesterday.
Never again. Flight was delayed for 2hrs
Pros: "Getting home safe"
Cons: "Everything it was chaotic"
Cons: "The flight attendant was beyond rude and was not helpful at all and she seemed like she had a bad day from the beginning of the flight , unfortunately I couldn’t see her name batch, but it was the first time in southwest seeing someone like this . Not OK"
Pros: "The one flight attendant she was very polite and very helpful on my flight from Houston to Dallas"
Cons: "If the flights were on time, if I was advised that purchasing business ticket didn’t guarantee me a seat up front instead I had to take a seat in the back of the plane due to the open seat policy yet I purchased 2 business class tickets for 1300 when I could have purchased the get away anytime tickets at a lesser price and still receive the same treatment"
Cons: "Retrieving bags was slower than normal."
Pros: "Crew were funny and accomodating to my family traveling with a small baby."
Cons: "The Southwest desks were understaffed. Southwest requires an in person check-in for lap infants, which made us wait in line for 80mins with a fussy baby. Then the gates were understaffed and we had to wait for gatecheck tags at another gate and almost missed our boarding time."
Cons: "This flight was terrible. Both legs of the flight were delayed due to non weather related events. We boarded the plane from BWI to PVD and sat for 1 hour at the gate while we were told we were waiting on 13 additional bags from late arriving flights to be loaded onto the plane. When I arrived at PVD my checked bag as well as the bags of several other passengers had not been loaded on to the plane. I spent an additional 1/2 hour or more locating a representative for my lost baggage. The lost baggage representative could not locate my bag and told me that she could not see information about where it was and I would have to contact the airport. I now have to be available during a 4 hour delivery window for my baggage delivery. Customer service is not available outside of business hours. I understand that bags get delayed, but to tell us the entire flight was delayed for 1 hour to load bags and then not have the bags arrive as they should is very misleading. To have a delayed baggage representative on the phone that can’t access the same information about my bag as the representative at the airport sets a very low standard. This is the last time I plan to fly with Southwest. I have lost confidence in them as an airline."
Pros: "Great crew. Festive for holidays."
Cons: "Check-in Boarding system for SW is insane and needs to be updated."
Cons: "Almost missed flight because I was notified flight was delayed 50 minutes and then 20 minutes before original flight time it reverted back to on time"
Pros: "La facilidad de Southwest para hacer las cosas y complacer a sus clientes."
Cons: "Creo que pueden ser los snacks. Se puede dar mejores opciones para ser la mejor de todas las aerolíneas (aunque ahora lo es)."
Pros: "Super nice crew despite the late hour"
Pros: "Boarded quick!"
Cons: "It was all good!"
Pros: "Ease of boarding. Smooth flight"
Cons: "Leg room"
Cons: "Crew was not friendly or helpful, barely gave out drinks. Wifi not working, no apology."
Cons: "2:15 delay - unacceptable!"
Pros: "There was too much variance in the flight departure times. It would have been wiser to just give us the later time and leave it alone; I think it changed three or four times within a window of an hour or so."
Pros: "Excellent take off and landing. Nice cabin crew"
Cons: "Flight was delayed about 10 minutes"
Pros: "the boarding agent was hilarious"
Pros: "Left on time and arrived on time."
Cons: "Seats are cramped."
Pros: "Special thanks to Southwest's crew, as I was traveling with a knee scooter for the first time in my life! They were super helpful, and the scooter came out each time without a scratch!"
Pros: "I was late arriving to check in for my 3:55 pm flight to Atlanta. (my own fault leaving late, compounded by slow traffic with 2 separate accidents near the tunnel on I-94). When I arrived with my 2 bags, the agent was so kind and encouraging. He told me that he felt I would make the flight but my bags might not. He encouraged me to take anything from the bags that I might need. (I took my coat and contact lens case.) Additionally, he gave me excellent directions to the gate. I was able to get on the flight and arrived in ATL and was so pleased to see both my bags made it. Southwest ROCKS!"
Pros: "Great experience from the gate to the plane. Onboard the crew was entertaining, the ground crew was efficient and helpful."
Cons: "The new planes need more air flow. The cabin was pretty stuffy."
Pros: "I liked the transparency provided by the pilot and crew about the reason for the 3 hour delay, and their positive attitude about it. I also understand that safety comes first, so was fine with leaving later if it meant we'd actually land safely."
Cons: "I didn't care for the quality of the pretzels or peanuts."
Cons: "We have become use to the satellite tv available on flights and when it does not work, it is disappointing."
Pros: "The flight attendants were hilarious and very nice."
Pros: "I HATE it when we are traveling to a place that SW doesn't serve. I love everything about this airline and wonder how/why it seems to be soooo impossible for other airlines to USE the same strategies to make the whole experience pleasant."
Cons: "4 hours late and no explanation from the gate agents"
Pros: "Relaxed and polite very easy boarding and deplaning."
Pros: "Crew was great"
Cons: "Flight was delayed several hours and couldn't get any information regarding the delay. The signs at the gate were still showing on time and the app never indicated a delay."
Pros: "The flight is scheduled to last only 1.5 hours, yet somehow we managed to arrive in Providence at least 20 minutes early! Everything was perfectly pleasant."
Pros: "Easy flight. Bags were there quickly."
Cons: "No había internet. El refresco sin soda No había más de 1 opción de snak"
Pros: "Extra peanuts given."
Cons: "Rough landing"
Pros: "Seats uncomfortable. Not enough space. Temperature control poor. Feet area freezing"
Pros: "- Some members of the staff were friendly. - Flight was on-time. - Luggage came quickly. - Good leg space."
Cons: "- Some members of the staff were not friendly. - To get a tag to gate check-in the stroller we were asked to go to a Southwest counter which had a huge line. - It seemed like one of the air hostess didn't like the fact that we were traveling with two lap infants and was rude to us. - The Southwest gates at the departure airport (Seattle) seemed too congested and too close to each other. We were on B14."
Pros: "crew was excellent. I spilled my drink and they immediately showed up with extra napkins and a new drink"
Cons: "left 50 minutes late and then when we arrived we sat for 15-20 minutes waiting for a gate with no air conditioning."
Pros: "Seat was comfortable and the crew was courteous."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Clean plane, quick turnaround"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Friendly, efficient"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Still the best great airline"
Pros: "Very professional cabin crew"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Cons: "Flight was delayed"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "The infotainment screen on back of headrests."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Pros: "The hotel I had to stay I. Because of a delayed flight was nice"
Cons: "Delay, delay, delay, delay, no show on the crew so cancelled, delay, delay, delay only to arrive in a different city from my original place of arrival just to go home."
Pros: "see first message"
Cons: "see first message"
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "The crew was really nice and I like the cookies"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Pros: "Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers."
Cons: "Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard."
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "Crew onboard was nice and helpful"
Cons: "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "Nothing, flight was delayed 3 hours"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Nice seat. Good food. Good service."
Cons: "Seats and space"
Cons: "No longer free entries on board like before"
Pros: "Thanks everything was on time. Very nice cre"
Cons: "No personal TV for entertainment"
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Cons: "The drink was terrible, hot tea"
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Cons: "All. The worst airline in the world"
Cons: "Sits were not comfortable."
Cons: "Old plane"
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Pros: "Flight attendants were older and very professional"
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "all was very good"
Pros: "Quick flight, no complaints."
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Crew on board"
Cons: "Flight was delayed multiple times"
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Pros: "Free personal device entertainment. Seat was comfortable for coach."
Cons: "Flight crew was less than friendly. In flight device was just ok."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "The time of the flight"
Cons: "The costumer services"
Cons: "Again flights never left on time."
Cons: "Delayed several times. Very inconvenient ."
Pros: "I love everything very good"
Cons: "Customer service, didn't have our seats"
Pros: "Crew was very polite and courteous didn't eat food or watch tv slept."
Cons: "Was very upset that United would not let me board my first flight back to Houston I had no check in luggage and terminal was close I had to stay in Miami airport for 7 extra hours waiting for the next flight when I had plenty of fhne to board.!!!"
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Cons: "Delays and accommodations"
Cons: "Flight was delayed by over two hours"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Cons: "Time and efficiency"
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Smooth boarding process"
Cons: "Flight was delayed, flight crew were not able to set boundaries with other passengers who would get up and delay the take off"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Pros: "My daughter forgot to mention I have a disability when booking flight. I went to boarding desk and they got me on flight right away!! I will fly frontier as much as possible in the future."
Cons: "Space a little tight but my flight was only 2 hours so I could live with that. Would love option of an entrainment unit on seat backs but I understand that with cheap flights it wouldn’t be cost effective for frontier. Flight delayed but that happens a lot with other airlines. Gave regular updates at desk and reason for the delay. Staff wonderful. Plane spotless"
Pros: "The app is decent and user friendly."
Cons: "Boarded on time, took off 75 minutes later because I think someone clogged the toilet prior to take off. The seats were very uncomfortable - not a lot of cushioning, couldn’t recline, very narrow arm rests. The flight attendants were not the most hospitable as well. I did not receive a drink the entire 4 hour trip. The plane was just very minimalistic."
Cons: "No entertainment and no snacks. Snacks only for purchase."
Pros: "Good flight, landed early and safely"
Pros: "No frills, but plane was clean and flight on time. For price what more could one want."
Cons: "Baggage fee was high. Even though emergency exit seats were empty during the flight, there was still a $50 fee to sit in one."
Pros: "Boarding was smooth and fast. The travel time was a bit faster than predicted too."
Cons: "With lack of reclining seats and no complimentary snacks or drinks at all, the comfort scale is lacking. Even the tray tables were replaced by miniature, undersized, pieces. Even with the discounted prices, it’s hard to want to fly with them again."
Pros: "New plane, cheep flight, good service."
Cons: "Two hour maintenance delay, but it happens."
Cons: "Seat,s are to small and hard"
Pros: "Complete disaster"
Cons: "Never again"
Pros: "More snack/food options"
Cons: "Too long trip without free food"
Pros: "It was my mother's 1st time flying alone with an airline I had never flown. I was nervous because she needed a lot of assistance, but the Frontier guys who took care of her went above and beyond to make sure she would be taken care of. They walked her onto the plane, and made sure she was taken to her seat. The little things matter. And it's the only airline that flies direct from MIA to PVD:)"
Cons: "The additional charges added on make this airfare comparable with others. Initially, I only went with it because it was the only airline that flew direct to PVD. If Frontier is going to be comparable in price to others, make sure the service is also on the same standards. Also, the flight leaving earlier than the scheduled time can be a hassle for someone cutting it close."
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "Staff was friendly"
Cons: "Flight was delayed 20 minutes, then an hour, then another hour, then 7 hours. My 930am flight finally departed at 730pm."
Cons: "Extremely smelly (poor ventilation?), seats dont recline, no table, scary landing that gave air sickness to many. Many extra fees, might as well fly a normal airline."
Pros: "Crew was friendly."
Cons: "Not terrible but the cost of the flight doesn't include carry-on charge per person of $35 each way (so add $70 to your ticket even if you travel light). I'm 5'5" and the seats were tight. No tv. No snacks. No charger."
Pros: "Everything was on time. The seats were comfortable. No big issues."
Cons: "You have a box to measure carryons at the desk and the representative said bags needed to fit it, but they never checked bags as they were brought on board, and many of them were way over size. That leads to a shortage of space for those of us who used correctly sized bags. You need to enforce the rules. The copilot's announcements were mumbled and very quiet. You could hardly hear them. The pilot's announcements were fine."
Pros: "Check in every thing was smooth. Your staff is very hospitable."
Cons: "My original flight was cancelled due to the strom. I rebooked for the Sunday because i was told you were rescheduling for Sunday flights only. I would have preferred to reschedule for Saturday but wasn't allowed. To my surprise you had flights Friday snd Saturday after the storm passed which were already full. I missed events i already paid for which i was upset. I felt i should have been notified about the open flights and given an option to reschedule with no penalty."
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "Service was good ,on time , no hassle for bags ,I had one bag ,I was hearing lot of harassment on baggage . I found all good , no issue at all"
Cons: "Service,on time"
Pros: "They ripped me off on the carryon and the staff seemed to have animosity towards me"
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Cons: "baggage fees"
Pros: "Overall experience"
Cons: "Had to pay for seats, carry on, and snacks"
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Pros: "The gate attendant and the crew were all very nice and accommodating. Basic flight, no worse or better than any other airline."
Cons: "I did not realize they charged for carryon, so was charged $40 at the gate. So much for an excellent fare. Was not aware Frontier had changed to a "no frills" airline. It was also annoying to have advertising for their credit card, but a lot of airlines do this and it is equally annoying. Everything was a cost, even water. Well, now I know and can make more informed decisions before traveling with them again."
Cons: "Very uncomfortable. Not worth to fly a "cheaper" airline because after you pay for all the extras like check in and/or carry on luggage you realize you could travel with a better airline. Also I was told my flight was delayed more then 3 hours a couple of hours before the original time of flight. Had to hang at airport and those 3 hours delay messed completely with my weekend trip to Vegas where I had a camper rented with time for pick up."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "Nothing special"
Cons: "They charge additionals for everything and give only water once in the plane. At the end after chargin for every piece of luggage "EVERY" the ticket is more expensive than others carriers."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."
Cons: "carry on price"
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "The crew was just great I had to leave a review. Woman at ticketing and the gate was amazing, very funny kind and accommodating! Flight attendants were the same as well, made the experience very pleasant :)"
Cons: "You have to pay for a bag, zero entertainment & zero free snacks :("
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "I have read other reviews of a delay.but my experience ... we were ontime. Listen people, it is what it is, what are you expecting for these low fares? so here's what you do, take advantage of the low fare BTW I paid $44 from Miami to Atl One way. Take your backpack and go! it's either Frontier or $100 plus for another airline."
Cons: "There is not much I didn't like, I've traveled enough to know not to expect luxury for certain priced flights."
Pros: "It was really fast flight i loved it."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "The plane was forced to do a mechanical update by the FAA. It was thus 6 hours late. The mechanical should have been tended to in regular service of the plane - not before boarding with passengers. They are clearly not doing a thorough job at maintenance requirements. Given that the plane was stopped in Denver (their headquarters), they should have provided another plan from standby - do they not have any planes ready to go on standby at their hub?? Get some! Passengers were given lunch vouchers at the gate, but only one of the food vendors would take them citing poor contract relations with Frontier and not getting timely paid. That one (a Pizza place) was very reluctant to take the voucher also. In Addition: $45 for a small carry-on bag was ridiculous as was no complimentary music, tv, cracker, peanut or coffee. I was unable to check-in online with my cell phone due to poor user friendly programming and poor communication of data from Kayak"