Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could.
I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
Nothing in particular. Just the staff was very welcoming and nice
No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Food and entretaiment was ok that was the only two thing that I like
Time to get on the plane 2:00hours later and the fact that they tell us that it is gonna be a 30 min delay every time plus the crew was a little rude and we miss all of are flight
The seats are so close that it felt a little claustrophobic and then the person in front put their seat back it feels like they are right in your face.
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