Pros: "Great crew with a excellent personalities, nice clean plane, and just great service all around!"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Everything was great!"
Pros: "Everything was great!! On time departure, great crew!! Bravo!!"
Pros: "It was on time."
Cons: "super uncomfortable. They charge for everything except breathing oxygen."
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Pros: "We got a free upgrade to first class."
Pros: "No charge for seats. Fair price for carry on Ample leg room. Head rest thingy. Good snacks Flight attendants nice not fakey"
Cons: "Would love cheaper flights"
Pros: "great staff and service"
Cons: "Nothing, all good"
Pros: "The crew was very helpful and friendly."
Cons: "There were no in seat screens for entertainment."
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "great views! pilot interactions one woman on the crew was extremely personable & friendly!!! she stood out above the rest. :) (don't know her name but short blonde hair. friend and I agreed that she was great) windows clean enough to take some great pictures from the window"
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Pros: "Really appreciated the staff at the ticket counter!"
Pros: "way more comfy seats than United or American"
Cons: "No movies or screens"
Pros: "The available movies and TV shows via wifi"
Cons: "Bathroom paper products"
Pros: "Affordable straight shot"
Cons: "Extremely cold on the plane, was wearing a winter coat scarf and mittens and was still freezing. Also, I paid for internet that didn't even work, I'm pretty pissed about that. I'll be sticking to Delta until you figure out your amenities."
Pros: "Great pilot, made up for delays caused by gate crew."
Pros: "The room, it was clean, great staff"
Pros: "Very good flight and great price."
Pros: "It was on time from Detroit to Portland."
Cons: "They broke my bag. The flight attendants were less than friendly, not much for food or drinks when the flight was almost 5 hours."
Pros: "Loved the newer plane!"
Pros: "Everything was great!"
Cons: "no complaints!"
Cons: "Hard to get movie on second flight, stuck from first flight"
Pros: "I love the ability to stream movies on your own devices."
Cons: "The movies would 'skip' missing whole scenes at times."
Pros: "Eveything in the plane looked fantastic. But still a tight fit. Drinks and food were offered often and the employees retrieved the garbage prompty. Best thing was we left on time and were early getting to Seattle. Our baggage got to the baggage claim area at lightening speed. At least 4 times faster than with our return trip on Spirit. (It took forever"
Cons: "They couldn't land in Ketchikan due to fog so they flew up to Sitka and got back 3 hours later, missed my connection in Seattle and spent the night at the airport, the I got charged 50 dollars for switching my tickets, are you kidding me, Alaska airlines sucks big time"
Pros: "Flight attendants"
Cons: "Dirty window"
Pros: "That I can charge my phone on the flight. Loved the leg room and really enjoyed the flight attendants. The pilot was really funny and he kept us in the loop"
Pros: "Flight Attendants were excellent, the flight was on time and I retrieved my luggage in 10 minutes."
Cons: "I'm tall and the space is really tight, especially when the person in front of me reclines their seat."
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Pros: "Free small snacks and regular drink runs. Very good hospitality."
Pros: "Plane was late to the terminal. Crew got it turned over, boarded, and off the ground in a very small amount of time."
Cons: "Couldn't get a seat assignment despite booking the tickets months ahead of time, and checking in 24 hours before the flight. The plane was already mostly boarded by the time I was finally assigned a seat."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Everything and everyone. Friendly, helpful, decent legroom and love the direct flight from SEA to DTW!"
Pros: "The food"
Cons: "While traveling recently with Alaska Airlines, my traveling partner and I were offered seats in the exit row, by the lady who checks your boarding pass at the gate. We gladly excepted the roomier seating. We were issued new boarding passes, and made our way to our seats. Once we settled in, a flight attendant asked to see my boarding pass. She looked at it and said, "Yep Amber so-and-so, seat 17B." Apparently, the airline had combined 2 flights, so people were all crammed into a new tighter space. There was even a bumped "first class" customer all squabbling over the seats. My traveling partner and I, eventually just asked them to please give us our old seats back. Finally, we were seated in our original seats. We never asked to be moved in the first place, it was offered to us. The whole thing was humiliating, and unnecessary."
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "Convenient and flights are short from ANC to FAI"
Cons: "Q400 seats are very narrow, seat pitch is too short (unless you are in an exit row), very little overhead space. It's a short flight, but it really makes those narrow 737 seats feel like first class."
Pros: "Everything went just as it should."
Cons: "Nothing went wrong."
Pros: "fast and efficient boarding process, with plenty of room for carry on baggage."
Cons: "I was sitting in the last row, next to the bathrooms. Since they did 4 in-flight beverages during the 5 hr flight, people kept getting stuck by the bathroom unable to get back to their seats. This seemed like an excessive amount of beverage services (contributed towards people needing to use the bathroom so much) and contributed to a bunch of people covering over my seat for most of the flight."
Pros: "We were very satisfied overall."
Cons: "To cramped for the tall"
Cons: "Need free movies"
Pros: "I loved the humor of the hostess. I was originally booked on a later flight but the kind and helpful staff got me a earlier flight that got me home much sooner"
Delta 1st class was really good
Stop talking about masks constantly.
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "Great crew and flight! Cheers!"
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "Middle seat. Big guys dont fit well there"
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "Lift off and landing was excellent"
Cons: "Work on those delays"
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Cons: "If it had left on time Waited 3 hours at the airport"
Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "The crew was terrible & rude."
Cons: "Gas fume on the back seats are horrible"
Pros: "El cumplimiento de vuelos"
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "The plane went where it was supposed to go."
Cons: "Paid first class. Got served after people in coach."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Clean and on time. Staff helpful and courteous. Great trip"
Cons: "Delayed flight, customer service was hard to work with."
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Quick flight; helpful and friendly staff"
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
Pros: "Friendly staff. On time departure and arrival."
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Delayed 4 hours due to crew. Then it began to rain and lightening. Crew arrived but then flight cancelled due to weather. American Airlines are thieves. No hotel voucher provided.
I liked the seat headrests!!
Cons: "Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Excellent crew"
Cons: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"
Pros: "On time and quick boarding."
Pros: "Calm flight that was ahead of schedule"
Cons: "One surly flight attendant. No enough chance to sleep"
Pros: "The gate crew very efficient boarding Very quick and efficient takeoff No electronic check of boarding passes Flight attendant somewhat responsive. Our luggage was charge 120 twice in a round trip !!!!"
Pros: "Smooth pleasant flight, on time departure and arrival"
Cons: "No food. 5 1/2 hours flight and we were offered one biscotti pkg. paid extra to sit in an exit row and never offered any food even to buy. Unpleasant attitude from flight attendants."
Pros: "Nice flight attendants"
Cons: "Central movie screen like its 1995"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Cons: "Seat isn’t very comfortable"
Cons: "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
Cons: "Un necessary delays from start to baggage pickup"
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "I do not like nor eat your cookies. You could do better."
Pros: "Boarding was fast and efficient."
Cons: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Pros: "seats are very uncomfortable I know they can make a plane with a wide enough aisle so that you don't get hit in the arm every time the cart or anyone goes past you. why can I ride a twin otter and not need a seat belt extender and need one on American? On the return on the Airbus, the seats were a little more comfortable, but still need seatbelt extender."
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "Drink service was good"
Pros: "The individual screen options and wide variety to keep you entertained for the flight. Very clean. Staff very helpful kind and accommodating! Look forward to flying again with them."
Cons: "My party didn’t get to sit together. Split up on a long flight sitting in between two large and stinky men. Not really their fault besides not assigning seats for the two of us together"
Cons: "First plane's engine caught on fire."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "Quiet, easy to sleep on"
Cons: "Running late, but only by 30 mins. Better than it could have been!"
Cons: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "Loved everything about flight. The flight attendants were professional and personable. One of best crews ever on American Airlines. Loved it all."
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Pros: "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
Cons: "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."
Pros: "I like the quite clam and smooth flight. The attendants were very helpful; and kind."
Cons: "I did not like that fact that I change me flight to the next day and had to pay $200.00 for a ticket change. I feel if there are opening we should not have to pay an additional charge of $200.00. $50 for a ticket change is understandable, but $200.00. Things do happen and changes must be made. Cynthia J. Black- Finch firstname.lastname@example.org"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Staff werected all very helpful and and pleasant. Pilot navigated a smooth line."
Cons: "Nothing stands out"
Cons: "Too many levels of passengers"
Pros: "I liked the seating on the first part of the flight and the snacks"
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Pros: "Boarding was quick and easy and the flight was on time."
Cons: "No entertainment was offered and leg room was minimal."
Pros: "I liked that you continue to work on things to get me there but it did not happen."
Cons: "I expected that since I had been delayed by your plane not being ready and having mechanical problems that I would be put on first standby. There were eight people that got on and two of us that did not. After a long day with over three hours of delays and then another four hours of standby I was exhausted."
Cons: "Little planes need an interior restoration to make them look better."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "The hotel price did not include taxes breakfast"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Cons: "Delayed for no reason"
Pros: "Safe travel"
Cons: "Cramped and warm"
Cons: "We flew dtw to Frankfort we"
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Cons: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."
Pros: "People were courteous as expected but as usual the 1st class took precedence. Big deal they pay extra for what, not to eat 1 ounce snack foods and cans of soda."
Cons: "The room and the food was horrible. Seems like every time I take a flight people get stuffed into planes like sardines. Also the food selection was nonexistent. There was not enough qty for each person on the flight and the food choices are subpar and very expensive. If u ask me with the exorbant cost of flight to include now the cost to bring luggage is horrible. What happened to the days when airlines actually cared for their customers. I guess those days are long gone. I have been in he military over 17 years and not once have I received a courtesy upgrade to 1st class and I have flew over the world. Guess it's all about the money. And have to pay for entertainment....go figure and why isn't there outlets on every seta in every row. Is that too much to ask!"
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "Safe flight. Short."
Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."
Pros: "Smooth and friendly efficient crew."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "Almost didn't get a seat."
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Cons: "It was so late it left me in the lurch and ruined my week"
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Pros: "The flight was on time"
Cons: "The drink service was late and the seats were small"
Cons: "More leg room and on time!"
Cons: "I was flying from Pittsburgh to Chicago to Fairbanks. My flight from Pittsburgh was delayed. My connecting flight from Chicago to Fairbanks was in the very next gate. But as I exited my first flight, my connecting flight pulled away from the gate. I was extremely disappointed."
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "We were delayed with no real updates why"
Pros: "Has aisle seat so I could stretch one leg."
Cons: "Was crammed in the back with not enough knee room. I'm not overweight, (5'11", 200 lbs) people (including flight attendant kept banging into me as they went past. 1 flight attendant (middle-aged man) obnoxious. Lots of empty seats in the "economy plus" section, once flight was in motion...attendant refused to let anyone move. United obviously shortened up the leg room and space towards the back of the plane to make room for "economy plus" then just left those seats empty when passengers refused to pay the additional $170 (what obnoxious flight attendant said) to sit there. I will look for other carriers..."
Cons: "On a flight as long as this one was it should have included FREE use of the movies, TV shows, the entertainment feature ."
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "Seats are a bit cramped"
Cons: "At least one check-in baggage should be free for the price."
Cons: "No cash food and beverage"
Pros: "On point"
Cons: "Everything on point"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."