|Flights Arrive in||Japan|
|Flights Depart from||Michigan|
|Airlines||Air Canada, China Eastern, Aeromexico, Turkish Airlines, United Airlines, ANA, Cathay Pacific, Asiana Airlines, Korean Air, Delta, Major Airline, Emirates, American Airlines, China Southern, Japan Airlines, KLM, Air France|
Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.
Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.
Pros: Flight and service was very good
Cons: Crew showed up late and we subsequently were delayed.
Pros: Generally flight attendant was nice and efficient. Excellent service and
Cons: Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed.
Pros: Pleasant Flight attendants and good pilot.
Cons: No free drinks at all! Cheap airline
Pros: Very smooth flight. Nice 787
Cons: Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!
Pros: The seat is a nice seat and on par with the better airlines.
Cons: The food and service are terrible at best.
Pros: Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.
Cons: Minor gate change, not a big deal. Really not to much to complain about.
Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.
Cons: Flight attendants are excellent, polite, warm, professional.
Pros: Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well
Cons: Limited in-flight entertainment. Headsets weren’t too good
Pros: The crew was great. Very attentive and super friendly.
Cons: Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.
Pros: we arrived
Cons: lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service.
Pros: Nothing about boarding
Cons: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..
Pros: Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T
Cons: The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy.
Cons: Had to spend the whole day in airport due to justfly booking error
Cons: More information about discount to travel around the world
Pros: The flight was on time and the crew was professional. The food and entertainment was good.
Cons: It is too cramped in the toilets and seating area.
Pros: I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service.
Cons: the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class.
Pros: The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service
Pros: Service ,food
Cons: Boarding take long time
Pros: Food good. Staff friendly.
Cons: Kid sitting behind me was kicking my seat.
Pros: Hard to come up with something
Cons: Remarkably, airline was unaware of FAA regulation requiring window seat for Portable Oxygen. Switched at the last minute to the last row, which does not recline. Thus sheer misery for someone with back trouble. Wi-fi also inoperative. Plus, the panel on the siding was loose snd vibrated the whole time.
Pros: Not much honestly
Cons: In flight entertainment system is outdated without many good movies. Screaming children and the flight attendants did nothing about them. We boarded very late and I was afraid that I would miss the flight due to UA making us sit on the tarmac forever.
Pros: Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class
Cons: First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment.
Pros: On time. Comfortable and smooth flight
Pros: Our flights arrived just in time, and everything was set up for us to be on time in our destination.
Cons: There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama.
Cons: Flying with ANA is awesome, the stewardesses are very nice!
Pros: Staff was great!
Cons: Food wasn’t the best.
Pros: Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service.
Cons: The food was not enough, we felt so hungry before arriving.
Pros: Crew - excellent service orientation
Cons: No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small
Pros: One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!
Pros: haagan daz chocolate ice cream was a surprise
Cons: the rice with fish didn’t taste that nice and the veggy was a bit overcooked
Pros: Comfortable enough on board. Good service.
Cons: Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!
Pros: Reasonable leg room in the economy
Cons: Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized
Pros: Boarding quick n fast
Cons: Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate.
Pros: Cabot crew very nice an professional.
Cons: I wanted an aisle seat but I got stuck with a middle seat.
Pros: Plane are clean
Cons: The food is really good
Pros: Staff friendliness, leg room
Cons: No sleeping eyepatch
Pros: The new aircraft A380 was so comfortable.
Cons: Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service.
Pros: Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years
Pros: Leg room. Food was pretty good all things considered
Pros: Accomodating the cew
Pros: service, food, kindness
Pros: The service is always way better than American flying
Cons: my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE
Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.
Pros: We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day
Cons: Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant.
Pros: Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.
Cons: Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.
Cons: Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good.
Pros: Great staff and they worked hard to make the flight comfortable.
Cons: The seats are small and the plane feels like a Sardine can.
Pros: The on flight entertainment was good
Cons: Sleeping was too uncomfortable
Cons: There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow.
Pros: They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever.
Cons: Nothing negative about this flight.
Pros: All was fine
Pros: Cabin crews was a good helper
Pros: Food was not good at all. Crew response is poor for help. I pushed button for help and crew total ignored it. When I asked them when they came to serve food after 40mins, said they were busy to respond for help
Pros: Getting from A to be safely
Cons: Being so delayed that we had to sprint to make our connection flight. Starting a transatlantic flight with sweaty armpits is never fun for anyone involved, us or our seat neighbor
Pros: Not a full flight
Cons: Not unhappy
Cons: Inconsistent baggage rules across employees in different parts of the company.
Cons: 5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks
Pros: Worst flight crew in business class ....super lazy
Cons: 3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window
Pros: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.
Cons: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.
Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Pros: fast boarding time Premium Economy
Cons: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.
Pros: Overall, the service is good.
Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Pros: JAL flights to LAX are always great. Good food too.
Pros: Service was very goood
Cons: Food was not great and entertainment was average
Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.
Pros: The service was excellent
Cons: Food needs improvement
Pros: Comfortable and great crew
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.
Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Pros: The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris.
Cons: The seat padding is rather thin.
Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable
Pros: Good selection of movies
Cons: 10 minutes late to the airport....... No help, no refund, no nothing. Never using you again
Pros: Over all pretty good for price.
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