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Michigan to Paris Flight Information

Flights Arrive in Paris
Flights Depart from Michigan
Flight Price $320
Airlines WOW air, British Airways, Lufthansa, Delta, Iberia, TAP AIR PORTUGAL, Aer Lingus

Book cheap flights from Michigan to Paris (round-trip)

Airports
Origin
Detroit
$320
only
$320
Traverse City
$531
only
$531
Flint
$706
only
$706
Grand Rapids
$539
only
$539
Kalamazoo
$576
only
$576
Lansing
$695
only
$695
Destination
Paris
$706
only
$706
$484
only
$484
$320
only
$320
Wed, Nov 28
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Mon, Dec 3
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 10m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

AMS
KEF
Good 6.0

The price

The delay

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Mon, Nov 5
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
22h 30m
Fri, Nov 9
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 10m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Nov 6
TVC
Traverse City Cherry Capital
CDG
Paris Ch. De Gaulle
13h 24m
Tue, Nov 13
CDG
Paris Ch. De Gaulle
TVC
Traverse City Cherry Capital
12h 19m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,617 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
LAX
Excellent 10.0

Food and service were excellent! The best I've had in a long time!

Nothing!

LHR
OSL
Mediocre 2.6

The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer.

LIS
LHR
Good 6.3

Good crew!

No complimentary coffee or soft drinks! No entertainment!

PHL
FRA
Excellent 8.6

Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good.

I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights.

LHR
HKG
Good 6.6

Seats to small

Mon, Nov 19
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Ch. De Gaulle
13h 05m
Tue, Nov 27
CDG
Paris Ch. De Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
17h 56m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 22,954 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
LAX
MUC
Excellent 10.0

Service. Crew genuinely cared about passengers.Well done.

N/A

BOS
MUC
Excellent 8.0

Flight was almost on time, boarding is always cumbersome but personel very helpful

Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health

FRA
DTW
Excellent 10.0

Smooth flight. Fairly good meals. Friendly crew.

MUC
ORD
Excellent 10.0

The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable.

Nothing

KRK
FRA
Excellent 10.0

Smooth flight. Friendly crew.

Sat, Dec 1
LAN
Lansing Capital City
CDG
Paris Ch. De Gaulle
12h 25m
Fri, Dec 14
CDG
Paris Ch. De Gaulle
LAN
Lansing Capital City
13h 43m
Trip: 14 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,274 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
RDU
SLC
Excellent 10.0

The flight crew was so nice! Roomy seats and plenty of snacks!

LAX
JFK
Good 6.6

mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule

ATL
SJU
Excellent 8.0

Cabin was too hot since the very beginning. Even in first class.

BNA
ATL
Excellent 10.0

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

ATL
YYZ
Excellent 10.0

Extra leg room was great

Entertainment system was flickering

Tue, Nov 20
FNT
Flint Bishop
ORY
Paris Orly
19h 32m
Tue, Nov 27
ORY
Paris Orly
FNT
Flint Bishop
22h 35m
Trip: 8 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,223 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
LHR
MAD
Good 7.6

The crew on board seemed efficient and friendl for this short 2.5 hour flight.

No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine.

MAD
BUD
Good 6.0

Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport

SFO
MAD
Excellent 10.0

It was my first flight with Iberia - I was very pleased with the entire experience.

LHR
MAD
Poor 0.0

Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!

BOS
MAD
Okay 4.6

The movie/tv selection was extensive

I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic.

Mon, Sep 24
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Mon, Oct 1
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 20m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SXF
KEF
Good 6.3

Seats are too small

Fri, Jan 18
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Mon, Jan 21
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 10m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Wed, Jan 16
DTW
Detroit Metropolitan Wayne County
ORY
Paris Orly
26h 45m
Wed, Jan 23
ORY
Paris Orly
DTW
Detroit Metropolitan Wayne County
27h 42m
Trip: 8 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 3,924 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
VIE
Okay 4.0

late flight lost my connection

LIS
MAD
Excellent 10.0

I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit.

Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors.

BCN
OPO
Excellent 8.0

Smooth flight

We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person

LIS
CPH
Okay 4.0

Plane newish

No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment

FNC
LIS
Good 7.0

On time!

That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler

Wed, Oct 10
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Wed, Oct 17
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 20m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Mon, Oct 8
DTW
Detroit Metropolitan Wayne County
BVA
Paris Beauvais-Tille
39h 10m
Tue, Oct 16
BVA
Paris Beauvais-Tille
DTW
Detroit Metropolitan Wayne County
32h 25m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 8
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Mon, Feb 18
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 10m
Trip: 11 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

Mon, Nov 19
DTW
Detroit Metropolitan Wayne County
BVA
Paris Beauvais-Tille
33h 10m
Thu, Nov 22
BVA
Paris Beauvais-Tille
DTW
Detroit Metropolitan Wayne County
36h 30m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Feb 13
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Ch. De Gaulle
16h 03m
Sun, Feb 17
CDG
Paris Ch. De Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
17h 23m
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 22,954 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
KRK
FRA
Excellent 10.0

Smooth flight. Friendly crew.

IAD
FRA
Excellent 8.0

Seats felt like Adirondack chairs..hard and no lower back support.

FRA
IAD
Excellent 8.3

Meals not very good either way. Only movies that were not hits. Need more classic movies

BOS
MUC
Excellent 8.0

Flight was almost on time, boarding is always cumbersome but personel very helpful

Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health

LAX
MUC
Excellent 10.0

Service. Crew genuinely cared about passengers.Well done.

N/A

Wed, Nov 21
AZO
Kalamazoo Intl
CDG
Paris Ch. De Gaulle
22h 43m
Tue, Nov 27
CDG
Paris Ch. De Gaulle
AZO
Kalamazoo Intl
33h 13m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,617 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
HKG
Good 6.6

Seats to small

LIS
LHR
Good 6.3

Good crew!

No complimentary coffee or soft drinks! No entertainment!

BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

PHL
FRA
Excellent 8.6

Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good.

I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights.

LHR
LED
Mediocre 2.0

Old aircraft, which wasn’t clean

Wed, Mar 6
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
10h 35m
Fri, Mar 15
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
11h 10m
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

Seats are too small

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

The price

The delay

Wed, Feb 13
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Ch. De Gaulle
16h 03m
Sun, Feb 17
CDG
Paris Ch. De Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
17h 23m
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 22,954 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
IAD
Excellent 8.3

Meals not very good either way. Only movies that were not hits. Need more classic movies

BOS
MUC
Excellent 8.0

Flight was almost on time, boarding is always cumbersome but personel very helpful

Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health

LAX
MUC
Excellent 10.0

Service. Crew genuinely cared about passengers.Well done.

N/A

BEY
FRA
Excellent 10.0

Every thing

IAD
FRA
Excellent 8.0

Seats felt like Adirondack chairs..hard and no lower back support.

Mon, Oct 15
DTW
Detroit Metropolitan Wayne County
BVA
Paris Beauvais-Tille
15h 10m
Wed, Oct 31
BVA
Paris Beauvais-Tille
DTW
Detroit Metropolitan Wayne County
56h 35m
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Sep 29
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Ch. De Gaulle
45h 00m
Sat, Oct 13
CDG
Paris Ch. De Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
31h 21m
$1330
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,127 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
BOS
Excellent 8.0

We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well.

The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane.

DUB
LHR
Excellent 9.3

Premium economy seats in front of the bulkhead from Charlotte to Dublin were very comfortable and worth the extra price.

DUB
FRA
Okay 4.0

Same as above

Same as above.

DUB
BOS
Excellent 9.0

Everyone at Aer Lingus from the people at the gate to the flight crew were very courteous to my mother who had to use a wheelchair.

The meals were very good to both the choices had mushrooms in them which I don’t care for. It would’ve been nice to of had a choice they didn’t have any mushrooms in them.

ZRH
DUB
Good 6.3

I like there systems of getting people on and off -- it's efficient and easy. I like the price.

We were jammed packed in; no water or beverages; and no entertainment ... an old aircraft.

Mon, Mar 25
DTW
Detroit Metropolitan Wayne County
CDG
Paris Ch. De Gaulle
11h 35m
Tue, Apr 2
CDG
Paris Ch. De Gaulle
DTW
Detroit Metropolitan Wayne County
12h 55m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 22,954 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
SEA
Excellent 10.0

Their airport service is outstanding. We were traveling with a mobility challenged person and they were so helpful in getting us through check in, out to our gate, and through boarding.

The service and staff on the plane are top notch, and the meals and drinks were very satisfying. The entertainment center on each seat had enough choices to pass the time. I rate Lufthansa a very good choice for trips to Europe, and will use them on my future trips.

LAX
MUC
Excellent 10.0

Service. Crew genuinely cared about passengers.Well done.

N/A

KTW
MUC
Excellent 10.0

Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)

MUC
IAD
Excellent 10.0

Food was great!

FRA
IAD
Excellent 8.3

Meals not very good either way. Only movies that were not hits. Need more classic movies

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