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Michigan to Paris Flight Information

Flights Arrive in Paris
Flights Depart from Michigan
Flight Price $360
Airlines WOW air, Air Canada, KLM, Brussels Airlines, British Airways, Lufthansa, Delta, TAP AIR PORTUGAL, United Airlines, Aer Lingus, Iberia

Book cheap flights from Michigan to Paris (round-trip)

Airports
Origin
Detroit
$360
only
$360
Traverse City
$638
only
$638
Flint
$1101
only
$1101
Grand Rapids
$616
only
$616
Lansing
$1269
only
$1269
Destination
Paris
$1154
only
$1154
$545
only
$545
$360
only
$360
Wed, Jan 23
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
10h 30m
Mon, Jan 28
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
11h 15m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

Wed, Mar 13
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
18h 05m
Tue, Mar 19
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
31h 56m
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,322 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
EWR
YVR
Excellent 9.0

Pros: Flight and service was very good

Cons: Crew showed up late and we subsequently were delayed.

YYZ
FCO
Excellent 9.6

Pros: Very smooth flight. Nice 787

Cons: Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!

YYZ
YVR
Good 6.6

Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.

Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.

YYZ
DUB
Excellent 10.0

Pros: Everything

Cons: Nothing

YOW
YYZ
Excellent 10.0

Pros: The 777 is excellent. Service very friendly. Food is good. One leg flight is super good

Cons: Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad

Mon, Mar 11
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
58h 16m
Tue, Mar 19
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
39h 27m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Feb 28
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
10h 14m
Sat, Mar 9
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
25h 23m
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,549 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
FCO
AMS
Excellent 10.0

Pros: Light snack and complementary wine

HEL
AMS
Excellent 8.6

Pros: The crew was really friendly.

Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

AMS
MIA
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

LAX
AMS
Excellent 10.0

Pros: Nice people and good service

Cons: Not much

BOM
AMS
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Tue, Apr 30
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
13h 55m
Sat, May 11
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
12h 55m
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,975 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
MAD
BRU
Mediocre 2.3

Pros: The food was okay but thats the best thing I can say.

Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

VIE
BRU
Okay 4.0

Pros: Nothing really

Cons: Late boarding, had to check the bag, had to wait forever when landed in the plane

BUD
BRU
Mediocre 3.6

Cons: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent

BRU
PRG
Mediocre 2.0

Cons: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

VCE
BRU
Excellent 8.3

Pros: The crew was very cool

Cons: The food was ok

Fri, Feb 15
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Charles de Gaulle
19h 40m
Tue, Feb 19
CDG
Paris Charles de Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
15h 04m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19,794 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
HAM
LHR
Excellent 10.0

Pros: The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight.

LHR
DFW
Excellent 8.3

Pros: Comfortable economy seats. Excellent experienced staff.

Cons: Food was so so. Entertainment system is old and a bit slow.

LAX
LHR
Good 7.0

Pros: Friendly crew, decent food, and solid entertainment.

Cons: Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018.

IAH
LHR
Excellent 10.0

Pros: Over all good means.........., All well nothing to my dislike

Cons: Nothing to dislike

JNB
LHR
Mediocre 2.0

Cons: Lost my luggage

Sun, Jan 27
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Charles de Gaulle
16h 03m
Sat, Feb 2
CDG
Paris Charles de Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
37h 46m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,898 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
CLT
MUC
Excellent 10.0

Pros: Service

Cons: A little bit turbulence

TXL
MUC
Mediocre 2.0

Cons: Airline canceled my flight with out refund or giving other options. Never will use them again.

FRA
SEA
Excellent 9.3

Pros: I like the cree

Cons: Nothing

BHX
FRA
Good 6.6

Pros: The staff upon checking in were very polite and courteous.

Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

ADD
FRA
Excellent 9.0

Pros: Arrival on time .

Cons: Changing birding multiple times.

Wed, Feb 6
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
10h 30m
Mon, Feb 11
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
11h 15m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Wed, Feb 13
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
53h 10m
Wed, Feb 20
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
29h 34m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Mar 31
FNT
Flint Bishop
CDG
Paris Charles de Gaulle
12h 00m
Sun, Apr 7
CDG
Paris Charles de Gaulle
FNT
Flint Bishop
15h 40m
$1101
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,930 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
LAX
SJC
Excellent 8.3

Pros: Comfy seats, quick service.

Cons: If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent.

CUN
ATL
Excellent 8.0

Pros: Speedy check in. Friendly crew.

Cons: The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least

MSP
RAP
Good 6.3

Cons: Seat assignment at gate and it changed 3 times to Accommodate others.

MKE
LGA
Good 7.3

Pros: Boarding was easy, plane clean, snacks good.

Cons: Small plane but that’s not really fixable

GFK
MSP
Good 6.0

Cons: Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked

Fri, Jun 14
DTW
Detroit Metropolitan Wayne County
ORY
Paris Orly
25h 35m
Tue, Jun 25
ORY
Paris Orly
DTW
Detroit Metropolitan Wayne County
17h 40m
$1154
Trip: 12 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,171 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
PRG
Okay 4.0

Cons: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

LGW
OPO
Mediocre 2.0

Cons: I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem.

LIS
ORY
Excellent 10.0

Cons: Everything was good

EWR
OPO
Okay 4.6

Cons: I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining.

BOS
LIS
Excellent 9.3

Pros: loved the pillow and the blanket and the movie options

Tue, Apr 16
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
25h 00m
Tue, Apr 30
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
23h 36m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Apr 3
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
10h 35m
Sun, Apr 7
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
11h 20m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

SXF
KEF
Good 6.3

Cons: Seats are too small

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Wed, Mar 20
LAN
Lansing Capital City
CDG
Paris Charles de Gaulle
16h 30m
Fri, Mar 29
CDG
Paris Charles de Gaulle
LAN
Lansing Capital City
15h 15m
$1269
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 60,963 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
LAS
SFO
Okay 5.3

Pros: After all the waiting we got to watch content for free (which is accountable for only 6 dollars)

Cons: After waiting for more than 1hr they started to give some information about the issues, they moved us to another plane that already was planned to be at SF at 10:40 (original flight was for 9pm), it got late again and we got to SFO by 12:20 am. More than 4 hours late. Even after that it took me a while to get a shuttle I even got to insist and explain again to get a Shuttle back home.

EWR
CDG
Good 6.0

Cons: There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU.

DEN
DSM
Excellent 10.0

Pros: On time and great professional staff throughout

SFO
LAX
Mediocre 2.0

Pros: Nothing

Cons: I missed my sister graduating because of avianca

AMS
IAH
Excellent 10.0

Pros: Great. I had no issues with boarding.

Tue, Mar 5
TVC
Traverse City Cherry Capital
CDG
Paris Charles de Gaulle
11h 10m
Tue, Mar 12
CDG
Paris Charles de Gaulle
TVC
Traverse City Cherry Capital
17h 47m
Trip: 7 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,552 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
FCO
AMS
Excellent 10.0

Pros: Light snack and complementary wine

AMS
MIA
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

AMS
ATL
Excellent 10.0

Pros: Nice crew pilot food and beverage

Cons: No wifi

AMS
SFO
Excellent 9.6

Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.

Cons: Boarding could be better

BOM
AMS
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Wed, Jan 30
DTW
Detroit Metropolitan Wayne County
BVA
Paris Beauvais-Tille
22h 15m
Tue, Feb 5
BVA
Paris Beauvais-Tille
DTW
Detroit Metropolitan Wayne County
29h 33m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jun 2
GRR
Grand Rapids Gerald R. Ford Intl
CDG
Paris Charles de Gaulle
23h 00m
Thu, Jun 13
CDG
Paris Charles de Gaulle
GRR
Grand Rapids Gerald R. Ford Intl
16h 02m
$1330
Trip: 12 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,385 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
BOS
Mediocre 3.6

Cons: I went to the restroom in the back, and one of the flight attendants was sitting in her jump seat, with head phone on and appeared to be sleeping or resting with eyes closed. Her sprawling legs were blocking the aisle, therefore I could not get to the restroom on the other aisle that was the only one open at that time This is unacceptable. Also PA is way too loud.

LHR
DUB
Excellent 10.0

Pros: Good price , good career

JFK
DUB
Good 6.0

Cons: Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight.

DUB
JFK
Excellent 8.6

Pros: Very happy with my choice of this AE LIGUS Comfortabke seats and great crew Love it

DUB
IAD
Okay 4.6

Cons: Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus.

Sun, Dec 30
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
10h 30m
Sun, Jan 13
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
11h 15m
Trip: 15 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Tue, Apr 30
FNT
Flint Bishop
ORY
Paris Orly
28h 55m
Thu, May 9
ORY
Paris Orly
FNT
Flint Bishop
17h 18m
$1400
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,508 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
JFK
MAD
Good 7.6

Pros: On time departure and arrival early by an hour.

Cons: Seats were quite uncomfortable.

BCN
MAD
Okay 5.6

Pros: Cabin much too hot and no air circulation until just before pushback. Ack!!

ATH
MAD
Excellent 8.0

Pros: Perks of being emerald

Cons: Kayak did not send me my booking reference in the email. kayak has no customer service number

MAD
JFK
Good 7.6

Pros: Service

Cons: Too many people and little space to move

JFK
MAD
Okay 4.0

Pros: The time arrived at the airport was great

Cons: Not enough leg room, had to wait too long for shuttle bus to the terminal.

Sun, May 5
DTW
Detroit Metropolitan Wayne County
CDG
Paris Charles de Gaulle
22h 25m
Sun, May 19
CDG
Paris Charles de Gaulle
DTW
Detroit Metropolitan Wayne County
11h 49m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
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