Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$445||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta has waived its change and cancellation fees on flights from Michigan to Punta Cana. Confirm policy on booking site.
Delta does not allow booking a middle seat on flights from Michigan to Punta Cana.
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Scores according to KAYAK customer reviews
Cons: "It was scheduled so late at night."
Cons: "Crowded seatibg"
Pros: "Entertainment available"
Cons: "All good"
Pros: "My upgrade was fabulous!"
Pros: "Excellent very good"
Cons: "Good service excellent"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "No headphones available for flight"
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."
Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."
Pros: "The crew were excellent. Kept us updated throughout a long delay."
Cons: "We should have reached our destination at 7:40PM. We finally arrived about 9:50pm. We were held at the gate for about two hours while a mechanical issue was solved. The plane was not equipped with WiFi/internet and the entertainment was poor. Expected better from Delta."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "It isn't their fault the flight is so short that they can't serve everyone. I think they might be able to have a cart as you board to grab a selection though. And, there was no in flight entertainment,"
Pros: "...see above..."
Cons: "There was some delay in a flight attendant making it to our flight which delayed it 35 minutes."
Pros: "the attendant in first class was fantastic."
Pros: "We had great seats and the service was good."
Pros: "The fight was good, on time. Delta reps gave me an aisle seat so I could stretch out my leg with the injured knee. No one sat in the middle seat next to me so I had more arm room."
Cons: "There was a man seated right behind me who talked non-stop to a woman next to him. It was obvious that she did not know him, but he continued to tell her about personal issues in his life. He spoke for four hours without a minute of silence! Several of us seated near him were clearly uncomfortable. I put my iPod earphones for about an hour for a break, but could still hear him. I know that it's no fault of Delta, but it made for a weary flight."
Pros: "My flights from Detroit to New York was great. The flight was on time arriving and departing. Since it was the holiday weekend, Delta did a great job!"
Pros: "There was no entertainment and the flight served a small snack and drinks due to the shortness of the flight. So the marks in those two areas reflect more the shortness of the flight than Delta services. I liked the pre-flight tickets and the timeliness of all four flights."
Cons: "The plane was a little small."
Pros: "I like that every one was friendly and that the flight was early"
Cons: "The seats were so uncomfortable"
Pros: "It was a routine flight."
Pros: "The staff is very nice and helpful"
Cons: "When i booked i chose my seats ahead of time and they got switched. both flights I was put in seats i did not choose."
Pros: "The crew was spectacular and so kind!"
Cons: "We couldn't board the flight for an extra half and hour."
Cons: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."
Pros: "The professionalism of the entire crew"
Cons: "The climate control didn't work properly the whole flight. We sat on the tarmac for about 30 minutes after boarding. We sat in the plane for about 15 minutes after landing and the whole time the air wasn't working. Couple that with the fact that I was seated in the row in front of the emergency exit which actually has less room than a normal seat and it made for a miserable flight"
Pros: "Nothing bad, just nothing special"
Cons: "Nothing special here. Airbus plane feels old."
Pros: "On time. Efficient. Great updates from crew. Honored veterans. Clean."
Cons: "Indicated usb charging ports for all seats with in seat screens...there were none. Older plane perhaps? Big, annoyed sigh from attendant when I requested a half cup of coffee after she'd already served me a glass of water."
Pros: "Comfortable seats and on time"
Cons: "The people at the help desk of Delta at Detroit, like the ones at JFK, were not helpful, bordering on being rude. They did not give essential info. E.g., I had to ask if a shuttle to and from the airport-hotel was provided and where it was located, if food/meals were provided. the agent seemed annoyed that I had questions and that I asked for a meal voucher."
Pros: "The service."
Cons: "Seats too close together."
Pros: "Exceptional legroom!"
Pros: "The travel time and early arrival"
Pros: "Complementary snaks and drinks"
Cons: "Didnt seat with my companion"
Pros: "Friendly crew"
Cons: "Cramped seats, super uncomfortable seats that almost put me in tears. No cold air, only warm air. Food served was expired in may of 2015. They only served beverages with dinner and never again in 8 hours of flying. Bathrooms had urine and toilet paper all over them. They were absolutely disgusting. I have been in subway bathrooms that were cleaner. This was the first time flying Delta and it will be the last time."
Pros: "All of your employees that I encountered were professional and courteous"
Cons: "We were delayed for an hour because the trash can did not fit. Delta couldn't find the correct fitting trash can so we had to sit there (on the plane) until they found one."
Cons: "No drink service. Hardest seats. Terrible seat condition"
Cons: "Plane left an hour late,made big problems for people picking me up"
Pros: "Crew did a nice job, very friendly."
Cons: "Wish you could have at least music during short flights. Don't know why you can't. It would take my mind off being shoved in a seat that I'm too tall for. I don't pack my own music because I try to travel as light as possible."
Pros: "Crew was great. Plane felt good and clean."
Cons: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Pros: "Smooth ride"
Cons: "In a perfect world, no 2-hour delay."
Pros: "Being bumped to first class."
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Pros: "All good"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: ". ."
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Flight was canceled with no option to leave until the next day"
Cons: "Flight was changed without notice did NOT go to Charlotte instead flew Detroit to Dallas! To Tampa- a little out of the way. After we were checked in and ready to board I then got a call to notify me the flight was changed. Boarding was awful made me check small carry on when there was several open over-head compartments and several others were walking in with two + carry ons. How do you explain that? I will NEVER fly American Airlines again. The airplane from Dallas to Tampa was ancient, a little scary to even think it was still in the air. The air conditioning was minimal I could hear other passengers complaining it was extremely uncomfortable."
Pros: "The pilot got us home to Detroit!"
Cons: "Flight delay after flight delay after a terrible experience with Spirit and having to switch to your airline."
Cons: "American has never been reliable, and this time was no exception. 3 hour delay and they put me in a hotel 20mins away. Bobby was helpful though at getting me a new flight, but should have given more in food vouchers"
Pros: "Staff was prompt, pleasant and helpful"
Cons: "Delays due to mechanical issues."
Pros: "The plane was amazing"
Pros: "Good food. Great crew members."
Pros: "The crew was amazing and extremely professional. My seat was very comfortable. The food was very good and the portion size exceeded my expectations."
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."
Pros: "Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg."
Cons: "Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end."
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."
Cons: "Great flight attendants"
Cons: "If they had veggie options or any options for food when they arrived to my seat"
Pros: "The crew was nice."
Cons: "My luggage got soaked in the rain. No gluten free snack options."
Pros: "Excellent. On time."
Cons: "Food was not necessarily to our liking."
Pros: "Good time made in 4.5 hours coast to coast"
Cons: "I hoped to sleep on this red eye, but no chance. Cramped, narrow seats and seat 24A the entertainment screen would not turn off."
Pros: "Great flight"
Cons: "The comfortable seat and leg room"
Pros: "Smooth flight. Early arrival. Friendly flight attendants."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "very comfortable seats, and plane landed early"
Cons: "no free entertainment for personal devices. screen was broken and controller did not work."
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Cons: "Great flight"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Pros: "i eventually got to SF"
Cons: "The flight kept getting delayed and they wouldn't tell us why. There happened to be a line forming at the counter and when i asked an employee why people were lining up, all that i got in reply was "because the flights delayed". Thanks...i had no idea"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Pros: "Best united flight I've been on in a very long time!"
Pros: "I liked the steward Ray on board and stewardess Brianna who tried to make a terrible situation better."
Cons: "The boarding agent was angry, made my theee children cry, and would not answer a simple question. I feared for my safety and did what I could to deflate the situation."
Pros: "Only good thing was the crew. They were good natured even though a roundtrio flight if six hours took 25 because of delay after delay"
Cons: "Too many delays"
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "Smooth flight"
Cons: "No internet service. And you have to pay for all extra emenities."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Pros: "Frequent communication about the issue to keep passengers updated. Flight crew and gate boarding support were excellent"
Cons: "Plane's tire needed to be replaced. I was irritated because at one point they were saying they needed to fly a tire into JAX which seems ridiculous. They ended up finding a tire once the day shift arrived. I would have expected inspections of planes after flights and for basic replacement parts to be located across their network."
Pros: "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
Cons: "No food. Horrible service"
Pros: "I loved the Boeing 787 Loved everthing about it."
Cons: "That I wasn't in First class."
Cons: "See above comments."
Pros: "Great flight! comfortable seats even for me being a big guy. The wifi made the flight go by great! The price on the wifi seemed a little excessive but a great convince none the less. I had a sandwich during the flight (like I said I am a big guy) it was better than expected for sure. Crew did there jobs but didn't seem to be happy about it. Overall great flight."
Pros: "Overall flight was Okay. United has been my favorite airline since 1971. "Fly The Friendly Skies of United""
Cons: "Very tight seating My wife said it seamed as though the lavitory hadn't been cleaned in a month. I didn't use it though."
Pros: "The crew was great. I also forgot something on the plane and they held it for me, that was great!"
Cons: "The flight was delayed an hour and a half so I missed my wedding rehearsal. Also I wasn't even assigned a seat until right before boarding when I had checked in hours before."
Pros: "The crew was good. Direct with instructions and efficient."
Cons: "On a 5+ hour flight, I should not have to pay extra for the little TV, when other carriers are offering this in-flight entertainment for free. Nickel and dime-ing customers does not bring loyalty. I'll be returning to flying almost exclusively on Delta."
Pros: "Everything , great service , very attentive , smooth flight ."
Cons: "Changed the flight gate and nearly missed the flight."
Cons: "Connecting flight was cancelled and they lost my luggage"
Pros: "The flight was on time."
Cons: "The flight was very hot and uncomfortable!"
Pros: "I really liked the United Staff in Houston."
Cons: "My flight to San Francisco was delayed and the gate agents were frustrated overwhelmed and provided poor customer service."
Cons: "leg room and cabin temp was too high"
Cons: "Less crying screaming babies and a young boy banging the back of seat. And his rude mother denying his unruly behavior."
Cons: "Boarding ...seat...on time arrival and departure"
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Nothing really. Budget airliner don’t expect much."
Cons: "Seat comfort. Crew."
Pros: "We boarded and landed on time. We had a very friendly crew and a steward asked if I needed help putting things into the overhead bin."
Cons: "I wish the seats were more padded with a little more room side to side."
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Cons: "All was good. Nice easy trip!"
Cons: "Delayed 30 mins"
Pros: "Crew was okay."
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000 value. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Free non-alcoholic beverages at least."
Cons: "Very late"
Pros: "Solid feel to the plane- great on takeoff and landing"
Cons: "Hard seat"
Pros: "Wasting my time driving a hour to the airport for the frontier manager to refuse to print our boarding tickets. And driving a hour back home. Missing my flight to pheonix. Oh I loved being met at the desk by the rude manager who refused to help us."
Cons: "How rude this manager was and how horrible the service was. We showed up to the counter at 8:01. Flights at 8:45. We could have went through security 10 times and still made our flight. Horrible service. No information. Just rude comments and refusing to help. Will never attempt to fly with them again."
Pros: "Straightforward and down to business."
Cons: "Give us all a free beverage, please!"
Pros: "The seats were spacious."
Cons: "No snacks and drinks"
Pros: "Pretty much smooth flight"
Cons: "Have to pay $2.99 for can of soda"
Pros: "Nothing Frontier can suck my dick"
Cons: "Suck my dick Frontier"
Cons: "I canceled this flight as well as another return flight from Frontier within 24 hours and was still charged $99 per flight for cancellations. I will never bother with Frontier again and was warned not to before hand."
Pros: "The crew was very pleasant. I was sitting in row 3, which was great! But because the plane wasn’t full, many people who didn’t pay the extra $30 ahead of time to select seats were invited to move forward. Lucky for them, but kind of aggravating to me."
Cons: "I paid $75 extra to bring my pet onboard. I had to push her kennel under the seat, and she never made a peep. But babies are allowed to ride for free with their parents, and scream for most of the trip!"
Pros: "Early departure. Non stop. Early arrival. Ease of travel."
Pros: "Clean interior, direct flight"
Pros: "Price, direct flight, very clean interior"
Pros: "On time and comfy"
Cons: "No seat room! No reclining seats! So very uncomfortable!"
Cons: "A little girl was dreaming for no reason and the mother wouldn't do anything. The flight attendants asked if they could do anything for her but she refused. The plane was already packed and I had to deal with a kicking and moving child during the ride and I got sick 45 mins before landing"
Pros: "IT was easy and fast check in and getting on the plane"
Cons: "There was little leg room"
Pros: "The price."
Cons: "The space"
Pros: "I was seated well on both flights. Window then the isle. For a big man those are great seats"
Cons: "The cost of the food"
Pros: "My flight took off on time but airline kept plane on tarmac for 56 minutes to wait for a gate to open up. Then on flight back to SLC the piolet held up the plane for 30 saying they had to wait for people who missed their connection. The plane lands late and Frontier loses my luggage. The worst experience ever. The crew did not care and it showed. I will never fly Frontier again"
Cons: "I DONT LIKE FRONTIER AIRLINES. THEY CHARGE YOU $25 TO LOSE YOUR BAG!"
Pros: "The plane didn't crash."
Cons: "Unorganized boarding. Uncomfortable. Required to pay for bags. More expensive to bring it on the plane with you, but couldn't even get them from baggage claim in a timely manner. Took over an hour for bags to come."
Cons: "I was not a no show, and request a refund."
Cons: "We had to pay for everything beyond a glass of water. Seats very uncomfortable. They did not recline at all."
Cons: "You let the Las Vegas 10:10pm flight passengers wait all night, delaying an hour or so each time, moving us from gate to gate. There were no announcements, noone to talk to; families with small children had to keep getting them up to move them through the night. When the flight disappeared from the departure board, we contacted gate crew at another gate, we were assured we would be taken care of, that someone knew what was going on and we would get our flight out. Then we watched the 7:45 am flight to LasVegas depart while we all STILL waited for a plane and crew. When someone finally told us our flight was cancelled around 10:30am (over 12 hours of delays --- preventing us from driving to Vegas or from getting on another flight). We then waited in line for ~2 hours to re-book and another 1.5 hours to record that our luggage was lost. This was ridiculous. While all of the airlines suffered during the weather event that caused delays across the country, Frontier seemed to fall apart. (All up and down DIA Concourse A there were folks waiting for extended periods of time for Frontier flights, while across the aisle other airlines were departing on time or with shorter delays.) Noone communicated with us, noone seemed to care. Crew we did talk to seemed as frustrated as we were with the situation, short-staffing, and poor communication. I used to be a devoted Frontier traveler; I will never fly Frontier again."
Pros: "I am frustrated"
Cons: "I am devastated frustrated and decide not to use frontier. the airline canceled the flight and never informed the clients and never apologized which cost money, time and above all destroyed my dream meeting and business schedule. the cancellation cost me to cancel and bear the cost of my car rental and hotel."
Cons: "Nome gusto q mi maletas no yegaron completas me robaron cosas"
Pros: "The price was great"
Cons: "The charge for a carry on was $40.00 however because of this you were allowed to board first. The seats did not decline so the red eye flight was very uncomfortable."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Cons: "Extra fees. Extra long boarding process. Very Rude and mean, flight attendant."
Pros: "Nice service , smooth landing!"
Cons: "chaos, boarded flight late, had to get off again, no communication, signage had wrong cities, 8 baggage handlers walked off the day before & nothing had been done to make up for shortages so we paid for it. flight was hours late, didnt arrive to destination til after 2 in the morn. unacceptible, no customer service. wont fly frontier again"
Cons: "Boarding was late"
Pros: "I had a problem when I was printing my ticket. I called Frontier about the problem. They fixed the error, waived the extra fee and as long as she had me on the phone she walked me through the rest of my check in. When I got to the airport the staff at the Frontier counters were very friendly and courteous. The flight attendants were also upbeat and good with the passengers."
Cons: "I messaged frontier directly."
Cons: "I would not refer anyone to travel with frontier my experience was really bad I was at gate around 50 min before they didn't allow me to check in there was problem with there site that is why we couldn't check in online but we checked our bags online I had insurance also they just gave me refund of 40$ as a ticket credit which I have to use for my name only that too for a period of 2 months."
Cons: "Couldn't even get water for free. No entertainment options. Only found out we were 1+ hr delayed after we were boarded. Trying to charge $40 for a carry on bag. Get real frontier, never flying with you again"
Cons: "They get you with all the add-on fees. And the base fair isn't even cheap."
Cons: "When I booked our seats (3 passengers). I was charged another $27 per person. I thought that by purchasing a ticket it included the seat. Very misleading."
Pros: "I did not like anything. It was my worst experience ever and i lost the flight due to their lack of responsibility."
Cons: "They gave me the wrong ticket. They did not call the my name as TSA created a huge line and a lot of costumers lost their flights. When i finally entered the terminal and i went to the gate, the plane had left ahead of time, therefore i missed my flight and i had to pay a different flight with a different airline because i had to be in Manhattan, NY during the morning hours. The people at the gate did not give me a alternative even after i told them my urgency. They said you can wait here until 4 pm or take the morning flight tomorrow. This was very wrong and i want my money back."
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Cons: "They charged us an arm and a leg for our carry on!"
Cons: "3 hours delay"
Pros: "Friendly crew. Friendly passengers!"
Cons: "Spirit is different. I wasnt aware what i was booking. Now i know: 52 bucks for a checked bag! Food and drinks are extra- even water! No movies Uncomfortable seats."
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "Comfortable seats Flight on-time"
Cons: "A lot of turbulence with take-off and landing. It was a stressful."
Pros: "Absolutely nothing"
Cons: "I live 2 hours from the airport. I was alerted that my flight was delayed by 3 hours. I checked in online, printed boarding passes, and made alternate plans to get to the airport based on this information. When I checked updates before I left for airport, I found that the flight had been rescheduled close to the original time. I then did not have enough time to get the airport to make my flight. I missed a funeral because of this. The 19 emails I received (in order): #1 Delayed departure, #2 Delayed departure, #3 Delayed departure, #4 Delayed departure, #5 Gate update, #6 Gate update, #7 Gate update, #8 Gate update, #9 Back on time, #10 Back on time, #11 Delayed departure, #12 Delayed departure, #13 Gate update, #14 Gate update, #15 Delayed departure, #16 Delayed departure, #17 Departure,"
Pros: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "They canceled the flight . I think that fact is explanatory per se"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Cons: "They charge for everything and don't allow you to pay for bags when you purchase but if they aren't paid for when you purchase then you pay more. The customer service reps constantly try to upsell."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "I was easily able to upgrade my seat prior to flight."
Cons: "They charge for a carry on bag, charge more for checked luggage than any other airlines, charge you if your bag is over 40 lbs (not 50 lbs like all other airlines), they don't provide any complimentary snacks/drinks on plane. Flight attendants all had a flat affect and looked liked they hated their job on both my flights. On departure flight it took over 30 mins to get luggage to the carousel. Will never fly spirit again."
Pros: "Crew were friendly and nice."
Cons: "I had purchased a fast security line for $14 however, I didnt get the advantage of going through the security line faster or anything. I hope there will be either no option or directions of how to take an advantage of buying a "fast security line.""
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "Website was down last night so couldn't check in or buy carryon. Was told we could explain to ticket agent and get same price. Ticket agent was unaware of this. went to print boarding pass and my kiosk only printed 1 and my husband got 2 but one was of wrong person so we had to go to ticket agent again't to fix. Almost missed flight due roball this chaos No food or drinks. Will NEVER fly spirit again"
Cons: "Dirty seat pocket. Plane is just dirty. Too cramped for a six foot man like myself."
Pros: "It arrived on time. The on-board crew was very nice."
Cons: "Everything else. The pettiness regarding carryone bags - I don't mean large ones, I mean those that every one airline in the world accepts. The seats couldn't be any closer to each other. The "tray" was worthless."
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "Boarding was easy and I was able to get to see you I wanted on a direct flight."
Cons: "I was in a 4 1/2 hour flight in seats that do not recline. It was pretty uncomfortable:-("
Pros: "The only thing I enjoyed was the economy class seating which gave a little more leg room, however the seats don't recline."
Cons: "I flew from Philly to Las Vegas and then Las Vegas to Atlanta to Philly on the way back. Each time the flights were delayed due to the previous connecting flights inability to be on time. At the airport the gate staff did not give updates for the airline departure. Once aboard the aircraft, the flight crew were loudly carrying on for the entire flight giving little regard for those around them especially since one flight was a redeye flight. I will not be flying this airline again."
Pros: "Flight was on-time, boarding was early."
Cons: "Tiny seats - ok since I am short but would be rough for a tall person"
Pros: "Great customer service from Airport Personnel"
Cons: "Luggage fees, extremely uncomfortable seats, In flight fees and no interest in assisting with basic needs as simple as water"
Pros: "How easy it is and fast to get to the big apple from Detroit."
Cons: "The craziness of La Guardia"
Pros: "The plane was clean."
Cons: "Delayed flight. Lack of delay update posted on airport flight tv monitors. Spirit employees at check-in counter were not pleasant or too helpful. Would not help with simple requests, such as, throwing baggage claim slip away. Website confusing to check bag."
Cons: "Was supposed to arrive in New York Monday evening. My flight was cancelled once I got to Detroit because of weather over New York. The staff was blatantly rude and unhelpful. They also told me I wouldn't be able to get another flight to New York until the following Thursday. They didnt offered any vouchers for food or hotel. I eventually I had to rent a van with four strangers and drive 11 hours at 11:45 pm to avoid paying what would have easily been a thousand dollars in hotel fares and food for 3 days. They also told me they would refund part of my flight cost when I was in like for two hours, then denied saying that on the phone later that day."
Cons: "Teo hours late!!"
Pros: "No logical way to solve the overbooking problem"
Cons: "It was so cold on the flight, that I couldn't even just relax and enjoy it. I was so uncomfortable the entire time because it was freezing..."
Pros: "The plane left on time and arrived on time. he price was reasonable for no frills. Will travel with Spirit in future."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Nothing, prices were not even that cheap and after bag fees and other hidden fees it was a complete scam"
Cons: "Everything. Seats don't recline. No water. Bad staff. Terrible pricing strategy"
Pros: "All went well. We took off on time and landed 9 minutes early. Our bags came out shortly after we got to baggage claim. The bags were not damaged in any way."
Pros: "Extremely low price and waived baggage fees for active duty military made our first Spirit flight wonderful. Attendants were friendly once on board."
Cons: "Downfalls were limited legroom, the baggage check line at DTW took over an hour and many kiosks were broken and could not print boarding passes."
Cons: "My flight to Philadelphia due to "weather." No notice, no effort to place us on another flight. Typical Spirit which is why I try to avoid flying with them whenevet possible. My mistake."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "The experience was pleasant. Nothing to complain about. The crew was polite and the plane was clean"
Cons: "The cost for things such as pop or snacks was a little high."
Pros: "I got to Vegas to see my brother that I haven't seen in 25 years."
Cons: "The whole plane ride, uncomfortable, tight seating, noisy!"
Cons: "Had no seat assignments until last minute. They were all confused about seating the last few people. Actually on the plane trying to find seats for two people. Spirit is the worst airlines"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "The waiting for the flight about 6 hours . Not happy at all. And changing of hours I received like 5 emails with different hours. Not happy at all."
Pros: "great staff"
Cons: "no water without paying"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Pros: "It was a good flight except there isn't much leg room on your planes and it would be nice to recline a little. Also, the charge for carry-ons is excessive and makes other airlines more appealing."
Pros: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min."
Cons: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min. I also find it ridiculous that in order to pick any seat even if it's in the back of the plane ..u have to pay additionally."
Airlines flying from Michigan to Punta Cana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights