Daily cleaning, installation of cabin HEPA filters
Delta has waived its change and cancellation fees on flights from Punta Cana to Michigan. Confirm policy on booking site.
Delta does not allow booking a middle seat on flights from Punta Cana to Michigan.
|Flights to Detroit||4h 37m|
Delta flies most frequently to Grand Rapids from Punta Cana.
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Scores according to KAYAK customer reviews
Cons: "The flight attendants were fantastic!"
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Friendly staff. Comfortable seats"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Quick and easy"
Pros: "Very orderly."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Excellent very good good"
Cons: "Good service good"
Cons: "Everything fuckin sucks"
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "to their Diamond Medallion customers"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "on time, clean, prompt. no problem."
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Window seat"
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "Even though we had to tax over to the de-Icing pad before we could take off from Philadelphia, we were still in the air by our original departure time. Our flight was accompanied by tail winds that got us to Detroit early giving me plenty of time to make my connecting flight."
Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."
Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Pros: "Flight took off on time and arrived about 30 minutes early."
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Pros: "Attentiveness of Gate personnel Punta Cana airport and of the flight attendants. The entertainment options were excellent."
Cons: "Lack of variety in food options during flight."
Pros: "pretty comfortable seats"
Cons: "45 minute delay from Punta Cana Flight crew lets passengers switch seats and sit wherever they want. Screaming children were put in the row in front of me, which I know they didn't pay for(and I payed extra for my seat)"
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Pros: "The crew is good"
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Pros: "The experience was fast and smooth."
Cons: "No entertainment on the way there."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "The quiet."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Pros: "CREW AND ONBOARD FOOD MADE THE DIFFERENCE COMPARED TO OTHER AIRLINES SERVISING SAME AMOUNT OF FLIGHT HOURS."
Cons: "BUT ENTERTAINMENT WAS TERRIBLE FOR A NEARLY 5 HOURS FLIGHT NOT TO HAVE SCREEN ON EACH SEAT WAS A DISGUSTING EXPERIENCE. WHEN WE FLEW FROM BOGOTA TO PUJ PLANE HAD SEAT SCREENS AND WAS GREAT SERVICE."
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Pros: "The ease of boarding"
Cons: "Delay, seats very uncomfortable"
Pros: "We left almost on time"
Cons: "Seating arrangement on departure was a horrible experience."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Pros: "Quick boarding m"
Cons: "1.5 hour delay"
Cons: "Waited until boarding to give me a seat"
Cons: "I'm still here never got out"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Pros: "Everything was on time!!! I flew in the new airplane with the adjustable seats coach and I was comfortable!!! This is a huge difference from a couple of years ago when I totally refused to fly this airline due to the the small uncomfortable seats when I was flying from NY to LA. The service was amazing - every person from the kiosk help to the suitcase attendant who found my forgotten duty-free purchase after arrival. I had the best experience flying United - they really stepped up their game!!! No complaints!!!"
Cons: "Missed connecting flight because of delay. Second flight delayed."
Pros: "Crew was nice"
Cons: "The 5 hour delay"
Pros: "Efficient and on time"
Pros: "Kind flight attendants"
Pros: "Absolutely nothing."
Cons: "The flights were delayed both there and back with United for reasons that at first were due to weather then when the other airlines were leaving they switched and said system error. I barely made my wedding and missed an entire day, arriving late. Then again had flight delays back and arrived home late right before work the next day. Overall I would never fly United Airlines again."
Cons: "This was a tiny cramped plane and didnt have much comfort."
Pros: "I liked that when the plane actually arrived to newark that the boarding was swift. The pilot and flight crew were good."
Cons: "The plane was late. I flew out of Detroit because it was cheaper than flying out of Cleveland where I live. So due to this flight being late I had to pay more then expected to get my car out of the parking garage and got home an hour and a half later than expected which got me home at 3am versus 130am (original time I would have been home IF the plane would have been on time)."
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "Flight was on schedule and arrived early."
Pros: "The flight attendants were very responsive"
Cons: "The food was very disappointing. Dry fried chicken with rice."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "Very long delay"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Cons: "Didn't make it"
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Pros: "Boarding was on time and flight departed in time"
Cons: "Seats uncomfortable, no snack variety, no entertainment"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Great flight."
Cons: "My husband and I were given seats in different rows. When you book two seats together they should be next to each other"
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Cons: "need to do pre assigned seating during the purchase of the tickets"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Cons: "I had to see assistant bc plane was full. Had to get economy plus and pay for that. There weren't even snacks on the flight. Not a good experience overall."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Cons: "Delays both ways"
Pros: "On timing"
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close. 3. Very limited micro-snacks."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Pros: "Movie streaming over WiFi worked on this flight."
Cons: "Snowboard Bag was ejected very hard onto the belt by airport person. Dented my hard case. There was a gentlemen who saw his guitar being tossed out onto the belt. Very little respect for peoples' luggage."
Pros: "That flight never happened. A lot of snow"
Cons: "Didn't even get to fly they canceled all my flights with no resolutions"
Pros: "On time"
Pros: "The actual flight was great and the service on the plane was ok even though all they gave was beverage."
Cons: "i didn't like the fact that i got charged taxes and a fee for my luggage. When I purchased the tickets online didn't inform me the airport was going to do this thank god i had a credit card with enough balance to take care of that if not i dont what would of happened to my luggage."
Pros: "The space between seat was better than the long haul United light from Houston to Tokyo. The piloting was smooth for take off and landing. The flight was on time."
Pros: "I like the fact that we actually got into the airport early because there was a tailwind about that that was it"
Cons: "if I had my earbuds which I forgot I would have been better because it wasn't noisy fight it was a full fight but it was uneventful really"
Cons: "The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going."
Pros: "Crew was great, flight was quick, left right on time and even landed a little early"
Cons: "Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine"
Cons: "Trip was cancelled. Bought insurance, called to cancel flight, and even though I bought insurance, would not reimburse. Said business cancelled trip was not covered. Will not use this again. What's the point in flight insurance if you can't use it for something as simple as the bus meeting is cancelled? Horrible."
Pros: "It's cheap"
Cons: "Extra costs for everything"
Cons: "No frills"
Pros: "The Spirit people are nice. It would be better if they were competent."
Cons: "Once the flight was 45 minutes late taking off, a series of poorly-executed rebookings led to a 7-hour delay. Spirit acted like massive problems were par for the course."
Pros: "Same as above"
Cons: "The high cost of food Children kicking in back of my seat and the parents didn't want to do anything about it Probably would never fly this airline again"
Pros: "Captain announcements both friendly and professional"
Cons: "Obnoxious charging for everything. Not even TAP water offered for free, which is "over the line.""
Cons: "just awful!"
Cons: "After paying $50 for my checked piece of luggage, Spirit employees decided to leave it in Atlanta. I was offered nothing to make it right, except that they would deliver it to me once it arrived the next day. Probably the last time I fly Spirit."
Pros: "The flight generally was smooth.Good take off and smooth landing"
Pros: "Easy to find seat"
Cons: "How crowded the isle is"
Pros: "Crew and boarding were good and guy at baggage check-in very helpful."
Cons: "Everything else...endless charges, rude customer service, crammed seating, etc, etc."
Pros: "The schedule was good, the crew was great"
Cons: "Had to pay an extra 150$ for luggage. That's almost the price of the flight The chairs are uncomfortable and I had no space for the legs"
Cons: "Uncomfotable seats, delayed flight, they made all passengers deboard the plane just before takeoff, service tech was on plane making people nervous, it was the worst flight ever"
Cons: "Flight delayed 3+ hours. Nickle and dime you to death with charges"
Cons: "The usual ticket counter issues: understaffed, new or incompetent agents, generally unprofessional staff and overall bad customer experience. Flight delayed again due to missing crew."
Pros: "The service was great. I needed assistance with a wheelchair and the people who helped me were wonderful ✈️"
Cons: "The 4 hour delay but I realize that sometimes things happen beyond our control"
Pros: "Got in early despite a few minute delay boarding."
Pros: "The crew was very friendly and helpful"
Pros: "Flight was smooth quick and on time and I got a good price"
Pros: "Crew was funny"
Pros: "Spirit Airlines fools folks with low fares and then gouges wallets with baggage fees. I was disappointed with the SA representative at LGA who was rude and inflexible when I realized that I had not printed out my boarding pass. He made me go to the back of the line after waiting through a long, pre-holiday check in line. Enforcing the rules is one thing, but he was rude and unkind. Flight was left/arrived on time."
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "Everything from the moment we arrived at ticketing/baggage check-in until we hit the ground at home - everything went well. The plane crew were cordial and efficient; the captain even knew how to deliver the right message in a good tone."
Pros: "TAKE OFF WAS SMOOTH"
Cons: "LANDING WAS ROUGH AND SUDDEN, HEAVY FOOT ON THE BRAKES"
Pros: "Everything was easily done online, so when I arrived at the airport I just have to hand my bag to the ticket agent which took 2 minutes. Flight boarding was explained and preformed in a orderly fashion. Plane was brand new! Easy process from start to finish..."
Cons: "No wifi, snack or drink! I understand the price is for the slogan "ass and gas" but come on. Free glass of bottled water to hydrate just looks classy and caring!"
Pros: "Nothing really. Uncomfortable, small seats, not smooth flying."
Cons: "My suitcase that cost $80 got broken and I am very upset and would like something done about it. It was the one that was put under the plane. The zipper is now broken and it's all tore up and I am not happy and will no longer fly with spirit unless anything is done to resolve this matter."
Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."
Cons: "We boarded and then we were asked to unboard with our carryons. We asked when or if we could reboard. They had no answers. We waited until 2:30am and were reboarded. (3 hour wait) Most ticket holders left out of frustration. Biggest problem was that they wouldn't tell us were our checked luggage was."
Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."
Cons: "the customer service call center is way ineffective, you need to hold over 30 min to get someone on the phone, total disregard to customer flights needs specially when you connect to an international flight, flight cancelation is a nightmare, call center does not answer, the staff is impolite and make the customer feel like dirt"
Pros: "The cost"
Cons: "Charge for certain seats, charge for bags, charge for a soda even on a 4 1/2 hr flight, no perks no reclining seats. Only good for short weekend trips. If you need to pack a bag that cant fit under a seat you would be silly not to fly a dif carrier because cost adds up and the perks still stay at zero."
Pros: "Price of ticketmultiple"
Cons: "Multiple delays"
Pros: "The gate agent was very short and snippy at 5:30 am. So, that kind of makes everyone else in a bad mood. Too bad, because nobody was really awake and was looking forward going to the cold North. She could have made it a more pleasant boarding time..."
Pros: "nice flight, crew was very kind"
Cons: "This flight was nice, but the way Spirit did me for my not flight down will make me never to fly Spirit again. Very disappointed with this Airlines and the way I was treated."
Cons: "My bag was 2 inches over the limit and I had to pay 100 dollars. Since they have different standards then every other airline, the should advertise better their carry on requirements. It felt like they were price gouging us. I will never fly spirit again because I felt decieved"
Pros: "We were happy with overall trip. All went smoothly."
Cons: "HORRIBLE CUSTOMER SERVICE: ALL of the personnel we dealt with (from check-in, to security, to gate, to the crew) were rude and even aggressive. I've never felt such a lack of respect for customers from any airline, ever."
Pros: "Getting safely to my destination."
Cons: "Checking in, boarding, and above all paying $50 for a 1 way carry-on bag. So, I learned at boarding that I paid it for just one wsy, the return flight actually. The Spirit Airline website is aweful!"
Pros: "non stop flight, very nice employees,"
Cons: "a person behind me had a small pet dog in a carry-on container and was leaning it up against the back of my chair and I could really feel the hard surface pushing on my back so I know the padding is not the greatest..."
Pros: "The crew was efficient. The plane was on time and had a fast return flight."
Cons: "The They did not try to help us get more room as there were many unfilled seats. On the way to FL we had a practically empty airplane and were encouraged to move if we wanted. We had wonderful seats up front. There was no entertainment and we did not eat the food. Also spent two hours going in circles on Spirit website trying to list my luggage. I didn't have two hours to spare. I was extremely frustrated."
Pros: "Clean seating , clean cabin Smooth flight overall"
Pros: "Friendly and helpful"
Cons: "Luggage fees was expansive"
Pros: "Pilot and staff, ease of online booking."
Cons: "hidden fees (baggage charges), seating was very crammed"
Pros: "Nothing. Never fly spirit. They charge you for EVERYTHING."
Cons: "The crew, the passengers, the seat space, etc etc"
Airlines flying from Punta Cana to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights