Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"
Pros: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Cons: "The announcements at Chennai airport are not always audible"
Pros: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Cons: "better boarding system required"
Pros: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Pros: "Almost everything"
Cons: "The food choice"
Cons: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Pros: "Friendly crew, delicious food and the entertainment was above board."
Pros: "Valuable reminders ! Updates regarding flights was superb."
Cons: "Nothing to say."
Cons: "I like it"
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Pros: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Cons: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
Pros: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
Pros: "Great staff, great food, great entertainment, best possible international economy experience"
Cons: "Boarding process could have been a touch more organized, but not significant"
Pros: "Excellent service by staff.Food is superb. Overall happy experience."
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "I am pleased to travel and thanks to Emirates."
Cons: "Seats are cramped and uncomfortable"
Pros: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Cons: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Pros: "Entertainment system is very good. Crew was marvelous"
Cons: "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."
Cons: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Pros: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Cons: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Pros: "Excellent service"
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "New movies were not available"
Cons: "Delayed on an already long flight and got home even later"
Pros: "Excellent customer care and attention"
Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Pros: "Service Gluten free food provided."
Pros: "Comfort, friendly crew, excellent service. Good food"
Pros: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Cons: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
Pros: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Cons: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Pros: "Their entertainment system, meals and aircraft cleanliness"
Pros: "Aircrafts are new and good"
Cons: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Cons: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Pros: "Smooth flight, nice crew and decent food. Good infotainment although I couldn't find live TV in the Menu."
Cons: "The plane was uncomfortably COLD and DRY! Had two blankets on me and still sneezing. Seats were TIGHT!! Unbelievable!! Such a large plane had seats as small as baby car seats! Left the plane with red eyes, dry nose and aching joints!"
Wheel chair arrangements at Doha & LAX was poor. Need improvements which are absolutely critical for Elderly passengers
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Pros: "Response is the same as above"
Pros: "No WiFi in most of the flight duration"
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Great service, friendly and helpful"
Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Pros: "very nice crew please have good dessert"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Pros: "Good attitude from staff"
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "No flight No refund"
Pros: "Very friendly online travel booking portal. I like it"
Cons: "Transit time was too close with my connection"
Pros: "Nt bad"
Cons: "Attendants were skiving at the back"
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "It was a short flight, so no problems"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "I liked the food and the entertainment ."
Cons: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Cons: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "Landing was smooth"
Pros: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Cons: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."
Pros: "The plane is nice and comfortable. Individual tvs was great."
Cons: "The male flight attendant was trying to force luggage in the overhead. I heard a crack and so did the lady standing behind him and the ones sitting next to me. I asked him what that crack noise was and he said nothing. That I was imagining it or something. He then said he did not touch my bag when I watched him push it back and over and shove another object in front of it. He broke my carry on bag the crack was the pull grip piece that attached for the bag to lean when pulling broke in half. I have not even had the bag for 6 months and he broke it and took no accountability for it. No one cared or showed any attempt to apologize."
It was an excellent flight!
Slow service, difficult internet.
Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Pros: "Food was great and abundant. Frequent service"
Cons: "Seats are too tight for such a long flight"
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Pros: "The crew was good"
Cons: "Place for the legs and better food"
Cons: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Pros: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Cons: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Cons: "12 hours flight just one hot meal."
Pros: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Cons: "That it wasn’t a flight to denver"
Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"
Pros: "I had a wonderful experience the whole way through."
Cons: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Pros: "Crew was great. This flight is what I would expect from Swiss."
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "Problem free."
Cons: "It was a great flight."
Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"
Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"
Pros: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."
Pros: "Everything was great :) food is good, crew is perfect"
Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Pros: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Pros: "Flight was good and comfortable"
Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "Attendants were cordial"
Cons: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Pros: "Plane was nice, lots of movies to watch, free wine"
Cons: "Seats to close together, crew a little snooty"
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."
Pros: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Cons: "Can't think of anything."
Pros: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"
Pros: "Friendly flight attendants. Great food"
Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Good people."
Cons: "Bad food."
Pros: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Cons: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."
Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Crew was very attentive...food selection was excellent"
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Missed connection to SFO"
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "The flight change the gate number immediately so I missed my flight"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Pros: "Nothing really!"
Cons: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Cons: "These seats are small"
Cons: "Everything about my experience was HORRIBLE."
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Cons: "Food was terrible"
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Food, crew and overall experience was good"
Cons: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Pros: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Pros: "Plenty of snacks and great service, with comfy seats"
Cons: "My luggage did not make it to destination :("
Pros: "Staff was top notch in service and kindness"
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Cons: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Cons: "Everyone was delightful during the entire flight."
Pros: "The flight from Sydney to LA was enjoyable"
Cons: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Cons: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"
Pros: "Flight attendants were nice."
Cons: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Cons: "BYOjet cancelled my flight"
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Could not understand the boarding calls at the gate. Partly due to PA and partly due to poor enunciation. Short uneventful flight no entertainment and simply drinks service.
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "It’s was the best flight in my life"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "Landing was frightening."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "I will know more on my flight back to my destination!"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "The flight attendant. Lovely and professional."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."