I booked thru JUSTFLY.com for DELTA AIR PARTNER = AIR FRANCE. AIR FRANCE was late to IAH, my departure airport. THIS CAUSED ME TO MISS ALL MY CONNECTIONS. AFTER 7 PHONE CALLS to BOTH DELTA AIR (who partners with AIR FRANCE) and to JUSTFLY.com my FLIGHT CHANGE and REFUND were DENIED. HINT: Don't use DELTA. Don't use JUSTFLY.com --Dan (OCT. 2022)
First flight on Delta and I was impressed. Tickets are a little more expensive. However, great entertainment and they even offer complimentary earbuds. I think their economy seats are slightly better than other planes. Thumbs up for me!
Smoothest landing I've ever had! Delta flights are usually quality.
On time to a t. The lead flight attendant Cameron was so kind helping us with luggage as we got on with our two little ones and then gave our son a treat as we headed off.
Very friendly and relaxed service
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Amenities, service, and punctuation of flight"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "We finally got home"
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Pros: "On time"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Wifi not working on iPhones
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "never made it to this flight."
Pros: "Getting from one location to the next. Making sure everyone was okay with the turbulence."
Cons: "There was no Dr.Pepper, took forever for the WiFi to kick in. Only had the biscotti cookies for the snack."
Pros: "Everything was normal, except ...."
Cons: "Takeoff was delayed twice for a total of 40 minutes late."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "The crew was awesome"
Pros: "Very friendly crew"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Cons: "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
Pros: "Short flight"
Cons: "They lost our bags in Dallas. The customer service rep was useless"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Pros: "Smooth ride, easy security"
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "Quick boarding to make up for a late flight arrival."
Pros: "Airport expansion"
Cons: "Due to construction traffic is a problem but still manageable"
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "Staff was wonderful."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "The flight was only 30 min"
Pros: "fly was on time"
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Cons: "Terrible customer service, multiple flight cancellations"
Cons: "Headphones should be provided in flights"
Pros: "The crew was really nice"
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Pros: "Crew was great. Plane was nice."
Cons: "No charger at seat."
Pros: "It was a good flight- friendly staff and crew."
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Pros: "The greeting and smiles I received from the crew members as I was boarding. The plane had entertainment and alcoholic beverages."
Cons: "The only thing I can complain about is the weather causing the aircraft to shake"
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Cons: "They skipped me for drinks"
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "Zero entertainment. Too cramped"
Cons: "No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "Loved that I was in the single seat and it was a quick flight"
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Cons: "Never made it and had to go yet to another desk because it was a united flight this was the worst i have ever experienced"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "Best united flight I've been on in a very long time!"
Cons: "That the flight was delayed."
Cons: "Having to pay for entertainment."
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Pros: "Friendly staff. More leg room on United express"
Cons: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"
Cons: "Flight got cancelled after being delayed for over 2 hours for mechanical issues. Gate agent was not overwhelmingly helpful or understanding to people's frustrations during the delay and didn't go out of her way to try to help. Customer Service was helpful and able to rebook and provide overnight hotel accommodations, but it was a very slow process that clearly frustrated some customers even more. Clearly not anyone's fault, but still frustrating and not a great flying experience."
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "Crew were awesome, helpful when filling out documents for customs. it was nice to be on a less crowded plane for once."
Cons: "The plane advertized itself as having wifi, which didn't work once airborne. Why offer it if it doesn't work? Also, the plane looked like it was in rough shape, not very reassuring."
Cons: "The service was good, and the food tasty, but not very much. Also, the guy next to me couldn't sit still, but that is not the fault of the airline."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Cons: "The KAYAK APP sucks i selected annother date And time And missed the flight as a no show. I selected the date for next thursday And the APP moved it And booked it for the same day. impossible to take it was Erich And not the date i wanted. I reeboked it in UNITED direct payed 75 USD and fixed kayak mistake. Never use this sh...t again"
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Pros: "No problems or delays, quiet flight, had a nap!"
Cons: "Short flight, could have used a longer nap!"
Cons: "Comfortable seats"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Cons: "At least let the people with no baggage go 1st"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Cons: "Not charging for every single thing. Don’t like the smaller arm rest as it allowed even less space to keep the person next to me from touching me."
Cons: "Only cheap if you’re flying light with no carry on or checked bags. Only comfortable if it’s a short flight cause just the first 3 rows recline."
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Cons: "Expensive on flight food and beverage"
Cons: "there was a hour wait on the run way. it was hot people were cranky, secondly I have never been on a airline that you literally have to pay for everything including soda and coffee. the landing was very rough. I was not impressed."
Pros: "The attendants and speedy boarding"
Cons: "Baggage claim took an hr and we had trouble with checking in on the website to and from destinations"
Pros: "I liked Nothing!"
Cons: "1st time on Frontier and they decide to change scheduled flight with out confirmation! Way to go Frontier.."
Pros: "Friendliness of crew. The crew moved me and my party near the front of the plan so that we could get off first in hopes that I would make my connecting flight."
Cons: "The plan sat in Denver for over 30 min. It was stressful wondering how I was going to make the connecting flight to Seattle. Seattle was late boarding. I am unsure if I will recommend to fly and fly frontier again because of this experience."
Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Pros: "I liked it"
Cons: "I wanted a window seat"
Pros: "It would have been nice to receive an email so I could make other arrangements!"
Pros: "On time, not overbooked, comfortable seats, clean."
Cons: "I hate paying for a beverage."
Pros: "My mother is extremely disabled and your staff did an exceptional job in all facets of travel for my mother. Unbelievable service!"
Cons: "I had a set of golf clubs with me and one of the heads of my clubs was snapped when I got home. I was disappointed because I don't know if that can be resolved or if I will have to pay to fix it."
Pros: "Nothing...will never fly frontier in the futureq"
Cons: "I inadvertently booked pm flight instead of a.m. I called to correct when I discovered the mistake a couple hrs later and was told there would be a penalty that was almost the price of the ticket and would need to pay the difference of the other tickets. Cheaper to buy new tickets with different carrier."
Pros: "Flight was ok."
Cons: "Long Delay at DFW."
Pros: "The crew"
Cons: "I checked in since home, but i didn't have the boarding pass .i was planning to print it at the airport but I almost missed my flight, because I couldn't print my boarding pass at any of Kiosk at airport , likely was still one lady at the counter who was able to print it for me but I was very frustrated with this situation."
Cons: "The flight was delayed 7 hours and I didnt even know until I was at the airport waiting. I thought it was be ause of rain but come to find out Frontier doesnt have it together. The crew from my flight was on a later flight. Thats really dumb. Worst airport experience ever"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Cons: "My luggage did not make it to Milwaukee. I checked in early in Denver. It was difficult to find the representative to let them know my luggage was lost. She filled out the documentation and assured me I would get a call later that night, assuming the luggage would arrive that night. I never got a call. I called them twice, got recordings! Let messages and they called the next day late in the morning. The luggage did arrive the previous night, but my phone number was not input into the system correctly. I looked and it was on the form correctly. Very frustrating and inconvenient. Considering you pay extra for luggage this shouldn't happen."
Cons: "Mechanical issue with the plane was reported the night before and not looked at until next morning after all passages had to be boarded. This caused all passengers to have to be unloaded and wait numerous hours before knowing if/when we were leaving. They passed out a handful of breakfast voucher then stopped until about an hour later they gave the rest of us our vouchers."
Cons: "No food and no entertainment! Can't rate what i didn't have. Squished together seats are the norm for most part on any airline, but that doesn't make them comfortable!"
Cons: "Flight delayed 2 hrs. Everything costs extra...EVERYTHING!!! I hope to never fly them again"
Cons: "The plane didn't have any air and the boarding attendants couldn't make their mind up. They gave out different information and they were rude."
Cons: "Slow to board, slow to take off, nickle and dime you for everything and anything. NOT a fan of frontier."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."
Pros: "Easy boarding and great crew"
Cons: "NO back support in your seats - nobody seems to have it - you are not alone but I can't understand why airline seats are so concave, uncomfortable and bad for passengers spinal health"
Pros: "Flight was quick and cheap. Checked bag fee was reasonable."
Cons: "Carry-on bag fee was way too high. Personal item policy was too strict. Seats are not roomy enough for a larger person 6 feet tall or over. Seats did not appear to recline. Cabin was a bit hot."
Pros: "Smoothness of the flight. The staff."
Cons: "No snacks. Uncomfortable seats"
Pros: "I like the new seats on the Airbus 319."
Cons: "I don't like the high prices for a drink. The fact that they don't take cash on the plane means it takes them forever to get drinks out."
Pros: "Helpful employees"
Pros: "Good flight. No issues"
Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Cons: "4 hours delay which messed all the planning...they gave us food coupons which were not acceptable by many food places..."
Cons: "60 dollars to check a bag 35 dollars for a hard plastic seat that didn't recline."
Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."
Pros: "I liked the crew. And the flight was on scedule. Also, the flight had very little of turbulence."
Cons: "I don't like the fact the seats are so close and hard. And very uncomfortable."
Pros: "Pilot got us here safely!"
Pros: "Timeliness Clean Cabin Great Value Friendliness of Crew"
Cons: "Slightly cramped seating, but what I expected."
Flight delayed 3x and then cancelled. No options given but refund or fly another day. No one answering customer service on refunds of ticket/ pre purchased bag check, pre purchased wifi.
Great low cost airline. Very pleased.
Wouldn’t let me fly and won’t return my money
Perdí mi conexión y no pudieron hacer nada
Crew was great! Glad we got there through significant turbulence. Spirit arrived but had to wait two hours for a gate, United diverted flight to IAD, and still waiting to arrive EWR, American canceled flight and rebooked for tomorrow.
Delayed 8 hours in Austin
The crew made the best of it, but the plane was an oven. We were in the tarmac 45 minutes even though we boarded right on time. They took a while to send our luggage to the baggage claim. It was not enjoyable.
The flight was delayed leaving the airport for 2 plus hours. We were told that there were issues confirming inspection data. This seems like something that could have been done very quickly. The plane needed to be towed into the gate upon landing, which caused another delay.
The ridiculousness of charging crazy money for bags especially when my first could’ve been put in one bag and be considered the one personal item I was allowed to have. I had lots of difficulty getting online and being able to pre-pay for a bag. since I was not able to I was then charged highway robbery fees at the airport. Everybody who works for spirit that I encountered today Terrible customer service. They don’t care and made me pay more than I needed to pay for my bags. I tried another counter and she literally did not listen to me. I try to explain the situation she didn’t listen she just wanted my ticket. Then told me what I already knew. Absolutely terrible customer service! Kiwi.com is even worse and cannot help you if your house was on fire kind of thing! Never ever will I ever fly Spirit again or a book with Kiwi.com! I fly a lot but this was the worst experience and most cost inefficient.
Received a notification saying our flight was changed from 8:45pm to 6:30pm. Even verified it with a spirit airlines agent. Not only did the flight not leave early but we were late leaving.
Seats were wide and comfortable with plenty of legroom but the ventilation/ air exchanges in the plane wasn’t great.
Excelente viajar con spirit
Pros: "The crew was amazing"
Cons: "Well the seat could have been better"
Pros: "Good seats up front"
Cons: "no wifi"
Pros: "One of the flight attendants (female) sounded classy and professional."
Cons: "Boarding was like pre-pandemic; no physical distancing."
Cons: "I have never had such rude flight attendants before"
Cons: "No Covid 19 safety. No one was wearing masks. Staff didn’t stop anyone from taking them off. And the flight was packed."
Pros: "Crew was amazing. Flight felt safe. Overall for the price point, would definitely fly spirit again."
Cons: "Seats comfort and space but again for the price point no complaints"
Pros: "Everything went well and smooth, clean plane."
Cons: "Chairs so uncomfortable"
Cons: "Free carryon bags"
Pros: "Safe ontime flight at a great price"
Cons: "Seat bottoms are very hard"
Pros: "Ladies on crew where very motherly and had a lot of attitude to give everyone. The guy on crew was nice and professional."
Cons: "Calling last boarding 30 mins before departure was not cool. After leaving TSA we had to run at full speed to our plane due to the announcement of last call"
Pros: "SMOOTH AND COMFORTABLE FLIGHT"
Cons: "FREE SNACKS AND NON ALCOHOLIC DRINKS ON A LONG FLIGHT TO LA WITHOUT HAVING TO PAY $3.00 FOR WATER."
Pros: "The crew was amazing"
Cons: "delayed flight . messed up the time for my shuttle pick up . Now i’m sitting at the airport for an extra 3 hours"
Pros: "It was cheap, and direct flight. There were no delays."
Cons: "Spirit is a terrible airline. Paying $45 each way to check a backpack is ridiculous."
Cons: "Honestly this flight was as well done as it could be."
Cons: "No frills which was expected for the price. Crew was pleasant."
Cons: "Left over 1.5 late and were never really explained why"
Pros: "Everything went smoothly from check in to landing. Security lanes were efficient and moved quickly. Boarding went smoothly and quickly. Flight was on time and all the staff were polite and professional. Great trip!"
Pros: "The price of the original ticket"
Cons: "Everything was extra costs... Checked baggage Carry on Food/drinks on plane No WiFi"
Pros: "When the flight was delayed and has a risk to be canceled the desk representative helps to change my tickets to another flight at no extra cost and without any delays. I like this extremely customer friendly service when representatives make an extra step to provide a solution!"
Cons: "Zero entertainment on board. You can't afford anything even at extra cost. I think at least providing a WiFi could be a good option!"
Pros: "Very smooth flight. Employees very courteous . seats were not bad . i am 6ft 265 lbs and was comfortable on a 4 hour flight.good experience."
Cons: "Nothing really"
Cons: "I had to pay $300 for my small baggage is robbery they don't let you take free baggage wao horrible horrible"
Pros: "Like the modern Airbus A320"
Cons: "flight ran late because airline overbooked and had to switch to bigger plane. That caused hour delay. Didn't like 7$ price for can of Budweiser."
Cons: "Every time Ive Flown flight 267 (3 times) from Phl to La it is has been at least 2 hours late and they always make us sit on the runway for ridiculous amounts of time. I won't be flying Spirt in the future it's just not worth the hassle!!!!!!"
Cons: "Seats, highly uncomfortable , flight delayed. Crew not on time to plane."
Pros: "Smoothest flight I've been on in awhile. Made vacation the best"
Pros: "The crew was active and liveky. Even did air plane yoga and then went into credit card pitch but they were super fast and attentive"
Cons: "Additional charges for carry on that seemed high. Tight seats and barely any leg room. Like none tbh. Newer plane was nice but still smellled like chemicals. Oh well"
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Pros: "Pilot or flight attendant making the announcements was funny."
Cons: "Carrying on a backpack and being forced to pay for a seat cost more than the actual flight. This is blatant dishonesty. You are not a cheap airline. You hide costs that customers are then forced to pay once they buy a ticket. I pay less to check a 50 lb piece of luggage for an international trip than I paid to carry on small backpack for an hour and a half flight. And, customer services reps are rude no sense of trying to ease customer frustrations. An announcement was made that a flight was cancelled and everyone needed to go to some desk to rebook. No apology, no acknowledgement of the inconvenience. Horrible customer service and dishonesty. I've had problems in the past with flights being delayed because flight attendants didn't show. No thanks."
Cons: "It was cancelled. Very unhappy with spirit's service."
Pros: "It was on time. Spacious"
Pros: "Flight was on time"
Cons: "Staff was okay. Airline charges $65-100 for a CARRY ON. Most ridiculous price I have ever heard off. I had a backpack as I was pre-warn by an employee before I left for the airport. One poor lady had a purse and her laptop bag and they told her they would have to charge her 65 dollars. You will be chargered to print out your boarding pass and will only allow you to check in online and print boarding pass if you sign up for their site and promotions. This airline makes it blantanly obvious they are all about the profit."
Cons: "My flight was cancelled"