Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
The pilot was professional and very good. The flight crew, very young and often looked flustered and overwhelmed. The seats were among the most uncomfortable in the air. The boarding somewhat chaotic. The price reasonable. Overall it was an average budget airline experience...although Iberia is not a budget airline. I fear if Iberia doesn't up it's game customers like us will go elsewhere.
Bad weather Excelent pilot Spoke British 😆on time seats small ad expected in a discount airline
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
It was good but I did not appreciate not being able to check in online
Boarding on the buses isn’t efficient. Overall, it was great.
You get what you pay for. In general I like the service and flight attendants.
To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
Would have liked the plane to leave on time so I didn’t miss connection upon arrival. Some pathetic excuse as to late departure bought about by easyJet incompetence
Priority boarding was worth the little extra paid. Buy-on-board food/beverage service was spotty. Service was offered to rows ahead of and behind us. FA rolled the service cart past us and did not return. In-flight cabin crew was otherwise professional and efficient.
6+ hour delay, the worst possible flight I’ve ever had in my life.
The flight was delayed an hour and no one announced that from the gate, but other than that, everything was smooth and easy!
Not clear about check-in and extra prices for baggage
What occurred during this flight was far beyond an ordinary inconvenience or dissatisfaction with the onboard service. There were multiple failures involving the aircraft’s passenger-seat systems, the ability to summon cabin crew, sanitation, cabin crew responsiveness, food and beverage service, and the overall standard of passenger care. The circumstances were particularly serious because I am diabetic, and during the flight I experienced a situation in which I needed assistance while essential passenger-control functions at our seats were not working. I am requesting that ITA Airways treat this as a formal complaint requiring individual investigation, rather than responding with a generic customer-service apology. 1. All three seats had significant equipment failures Seat 46F: The entertainment screen was completely non-functional for the entire flight. Seats 46G and 46H: The screens themselves displayed content, but the following controls did not function: Cabin-light control Flight-attendant call button Flight-tracker button These were not merely entertainment-system failures. The malfunctioning controls affected our ability to control the lighting at our seats and, more importantly, our ability to summon a flight attendant when assistance was required. I specifically request that ITA investigate the maintenance records for the aircraft and these specific seats and determine whether these defects were known before departure, reported during the flight, or documented by the cabin crew. 2. The defective equipment directly affected my ability to manage my diabetes I am diabetic and require insulin. Because the cabin-light controls at our seats were not functioning, I was unable to properly illuminate my seating area when I needed to administer my insulin during the flight. More seriously, when my blood sugar became low, I was unable to use the attendant-call button to request assistance because the button was not functioning. This transformed what might ordinarily be considered an entertainment-system problem into a much more serious passenger-care issue. I was on a long transatlantic flight, unable to properly illuminate my seating area when necessary and unable to summon a member of the cabin crew through the designated call system. 3. My daughter repeatedly attempted to obtain assistance when my blood sugar was low When my blood sugar became low, I needed juice or another rapidly available source of carbohydrate. Because I could not use the attendant-call button, I sent my daughter to ask the cabin crew for juice. She made multiple attempts to obtain assistance. Despite these repeated attempts, the cabin crew did not appropriately respond to her request. After multiple attempts from my daughter, the curtain was closed. I ultimately had to obtain candy from passengers seated nearby because I could not obtain the assistance I was seeking from the cabin crew. I consider this one of the most serious incidents on the flight. I am not suggesting that cabin crew were required to provide medical treatment. However, when a passenger is seeking assistance because of low blood sugar—particularly when that passenger’s designated call button is not functioning—I believe a reasonable standard of passenger care requires the request to be acknowledged and handled appropriately. I therefore request that ITA investigate this incident specifically, including: Which crew members were assigned to our cabin/section; Whether any crew member observed my daughter requesting assistance; Whether any crew report was made concerning this incident; Whether the crew knew that the attendant-call buttons at our seats were not functioning; and What ITA’s procedures require when a passenger reports that they are experiencing low blood sugar or otherwise needs assistance. 4. The circumstances caused significant distress and interfered with my ability to manage my condition.The combination of the defective lighting controls, inability to use the attendant-call system, and failure to obtain timely assistance caused me significant distress.I was particularly distressed because I was unable to properly manage my medical needs in the manner I normally would during a long flight. My blood sugar subsequently remained elevated for an extended period. I believe the prolonged stress and circumstances surrounding this incident contributed to the difficulty I experienced managing my blood sugar during the flight. I am documenting this because I do not want ITA to reduce this complaint to a complaint about an entertainment screen. The equipment failures directly affected my ability to manage my medical needs and obtain assistance. 5. Unacceptable restroom conditions. One restroom was completely out of service for the entire flight.The remaining restrooms were extremely dirty with visible urine stains and no toilet paper. 6. Unprofessional and dismissive cabin crew behavior. Throughout the flight, the attendants were unpleasant and appeared irritated
The cleanliness of the Business class continues to disappoint. There was food on the floor when I boarded.
My son was served a muffin which had broken pieces of glass in it. Thank god he didnt swallow them and spit them out. i did let the crew member know and took pictures but nothing they could do. This could have been a very dangerous situation.
Sitting at Logan on the taxiway for 90 mins waiting for a gate after an 8 hour flight is unacceptable. Logan and delta need to do better
The flight was long and offered very little comfort. The seats were exceptionally small and quite uncomfortable, making it difficult to rest on a long journey. The onboard meals were below expectations, although the cabin crew was excellent throughout the flight—professional, attentive, and courteous. I understand the commercial pressures airlines face, but maximizing capacity by reducing seat size and comfort has become an industry-wide concern. While many travelers will continue to tolerate these conditions out of necessity, an increasing number of passengers will choose alternative airlines whenever possible in search of a more comfortable travel experience. Investing in passenger comfort is not only appreciated—it is also an important factor in long-term customer loyalty.
Worst airline. Nine hours late. Checkin agent was not helpful at all.
One bathroom wasn’t working and the other bathroom faucet wasn’t working.
Horrible. I was on flight AZ620 from Rome to LA. I paid over $4k for my business class seat and had a horrible experience. The WiFi was not connected for the entire flight and instead of being transparent with the passengers, the staff passed out WiFi vouchers and failed to let us know that the Wifi did not and would not work for the entire flight. Much worse is the terrible treatment from the manager of the flight attendant staff. I got up from my business class seat to use the restroom meant for this section. The flight attendant manager (I didn't catch her name but later learned she was the manager from another employee) started yelling at me that I couldn't use the restroom. I thought maybe it was busy. Then another flight attendant came to my seat and said that her manager thinks I'm not in business class, but I should let her know I am so I can use the restroom. I stood up again and before I reached the restroom, the manager was already yelling at me again to use the restroom in the back! She was judging me based solely on my appearance and assumed I wasn't business class. I had to interrupt her constant yelling to tell her "I am business class." She was racist and rude. I travel constantly for work, but moving forward I am never going to spend my money on an ITA airway flight again. Thanks to this manager, you lost a customer.
I am vegan, and the food was not what I expected it to be One meal was good, but the rest of the things were not very satisfying… I was disappointed in the food The flight itself was very smooth and everybody was very very nice… The boarding was very good
Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.
Delays on take off, delays at gate on landing, lugging lost to the ether. power on seats not working, couldn't work due to that and no WiFi. The crew was great and boarding was orderly if confused and rushed.
Gate agents were late…flight was late and air attendants unhelpful.
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Checking in process could use streamlining when it comes to all info required.not bad tho
Boarding was chaotic. Glad we were group 5 and still had cabin storage available when we boarded. I was expecting crew would get our carryons at the gate since theyclaimed it was a full flight.
I appreciated the on-board entertainment options. The meals served were not very good, in my opinion.
why couldn't BA confirm my flight from Milan to Phoenix on AA
There was nothing to like besides the crew. The comfort of the airplane was poor (seat did not work properly and it was not comfortable). The “entertainment” system did not work! On a flight that last nearly eight hours, (which is advertised as having excellent entertainment options), that is unacceptable! Passengers should have been given free WiFi for the flight. The food served on the flight was below school lunch grade food. (With one exception, the ice cream snack). The chicken entree was tough and nearly impossible to cut and eat. The “pizza” served later in the flight was worse. The chicken pizza had a dry crust and the “toppings” were equally not enjoyable. The amount of chicken and cheese were almost non existent. Overall not a flight we would want to repeat!!
They cancelled our ticket, gave us no warning, they reissued it 4 days prior to trip and it was cancelled again when we got to the airport- very stressful, the flight was overbooked so they drove us across Milan to malpensa
The flight was 2 hours late getting to London causing us to miss our connection to Philadelphia resulting in our group traveling for 24 hours to get home in seats that were in the last row of planes even though we paid hundreds of dollars in seat upgrades to get the leg room that I need as a 6 ft woman with very long legs. The trip was a nightmare and it started with the failure to get a short flight to its destination on time.