Boarding took less than 20 minutes total. They offered free snacks and drinks soon after cruising. They offered more refreshments an hour before landing. This was a 3 hour flight. I haven’t seen this post-COVID. I will be flying KLM more often. The cabin was clean and flight attendants were very nice.
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
Brand new plane lots of room the snack was very flavourful and enjoyable
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
Horrible. I was on flight AZ620 from Rome to LA. I paid over $4k for my business class seat and had a horrible experience. The WiFi was not connected for the entire flight and instead of being transparent with the passengers, the staff passed out WiFi vouchers and failed to let us know that the Wifi did not and would not work for the entire flight. Much worse is the terrible treatment from the manager of the flight attendant staff. I got up from my business class seat to use the restroom meant for this section. The flight attendant manager (I didn't catch her name but later learned she was the manager from another employee) started yelling at me that I couldn't use the restroom. I thought maybe it was busy. Then another flight attendant came to my seat and said that her manager thinks I'm not in business class, but I should let her know I am so I can use the restroom. I stood up again and before I reached the restroom, the manager was already yelling at me again to use the restroom in the back! She was judging me based solely on my appearance and assumed I wasn't business class. I had to interrupt her constant yelling to tell her "I am business class." She was racist and rude. I travel constantly for work, but moving forward I am never going to spend my money on an ITA airway flight again. Thanks to this manager, you lost a customer.
I am vegan, and the food was not what I expected it to be One meal was good, but the rest of the things were not very satisfying… I was disappointed in the food The flight itself was very smooth and everybody was very very nice… The boarding was very good
Very poor. The boarding was nightmare, We were stuck in line for almost an hour with no updates. The flight left 40 minutes late with NO information why. The entertainment system did not work and the seats in the back were not working properly (reclining)
Bad experience. Old food that wasn’t even covered. Flight was delayed with no announcement. Boarding gate very far. Rude flight attendants. Refusing to serve Coke Zero for a diabetic person. Refusing to provide diet sweetener for a diabetic. Refusing to provide milk for coffee. Very uncomfortable seats. Dirty toilet. Poor screen entertainment selections. Wouldn’t fly ITA again very bad experience overall. I paid for nothing.
Kayak was an utter disaster. They booked the tickets through a 3rd party and the 3rd party changed the dates of the flight without checking with us. They promised to change it back, but they never did, and I eventually had to dispute the credit card charge to get my money back and had to reserve through another website. NEVER use KAYAK again!
Crazy and confusing check in process for connecting international flights. Extremely uncomfortable seats in economy, bad in flight service with useless attendants, 10 year old movie selection, inedible food + only 1 full meal for 12+ hours long flight - 2nd snack was a cold bun with 1 slice of tomato and 1 slice of cucumber; 3rd was 2 breads - 1 hot and 1 cold. Finally absolute bad information on arrival time - in flight suggested we will reach at 12 AM until last minute, when we landed it was 1:15 PM
The crew was business like and not very friendly. It was very disappointing in that they handed out the meal at the beginning of our journey. Eight hours later, they handed a sandwich and a drink. During their eight hour break all they did was sit in the back, looked at their phone and read. They never came down the aisle during those eight hours and offered another beverage or to See if there was anything they could do for the passengers.
Stews were nice. Plane was very old. Some of the mechanics for travelers outdated. Not enough bathrooms. Hideous food.
Great crew, newer plane, boarding was very disorganized, I still don’t understand why airline keep boarding front to back for coach instead of back to front
Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.
