I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Pros: "Amazing Crew, very friendly"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Everything went smoothly"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Nice equipment for the ride and pleasant staff"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Not crowded. Short flight."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The nice Pilot that did show was a gem!"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "Boarding was good only thanks to sky priority."
Cons: "No changing table in restroom made it hard to change infant."
The food was ice cold and poorly selected. Staff was pleasant as usual
Crew worked well despite being short staffed. Not a fan of pretzels
Cons: "Some of the Crew members were not covering their nose with their face masks"
Cons: "Add entertainment and outlets. Supposed to use personal device to watch but then no battery when landing and need to find your ride home."
Pros: "The crew was very attentive"
Cons: "If the didn’t lose one of my bags on the transfer"
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Cons: "The cabin was hot for the whole flight"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Everything went smoothly"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "On time with no delays"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "Cabin crew seem frustrated and don't like the work"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Cons: "The time allotted between flights was too short."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "Comfort was about equal to any other flight I've taken. Most of the crew members were friendly. Free wine."
Cons: "The in-flight entertainment choices were lame. I suppose most people sleep on long flights. The food was not great. Mostly edible if you're really hungry. There was not enough room for everyone to put a carry on in an overhead bin. Luckily, I'm short and I keep mine under the seat."
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "delay missed my connection.."
Cons: "Turbulence was horrible That there is no internet"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
I really appreciate spirit and their simple approach to flying. I usually travel light, so it’s great when I need a quick getaway. The staff is always down to earth (as opposed to other flight attendants who act superior.). Very excited to make this my first choice when flying.
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Pros: "Left of time, quick flight."
Cons: "Lack of control of the other passengers. There was a Batchelderette party in the row next to mine. Yelling and screaming and hanging over the back of the seats. The flight attendants tried to kept them quiet, but I felt no major effort was made to keep them in their seats. I was trying to relax and nap the flight away and I could hear them over my headphones. I was charged $90 total to check a bag. Cheap flights but they charge you for everything else."
Pros: "It was cheap."
Cons: "We left an hour late because another connecting flight was late coming in. While I can appreciate them trying to get everyone on board it just continues to make other travelers late. We made our connection just barely but our bags did not."
Cons: "40lbs is the bag limit?!? Absurd. That should definitely be made more obvious before checking in. Paid $40 to precheck and then another $30 because bag was 47lbs. Seats are tiny and beyond uncomfortable. Flight crew dropped a soda and it exploded on myself and the woman next to me. They had an attitude about it and then expected us to still purchase food/drink. A complimentary beverage could have been offered at the very least. Checked luggage came out smelling like vinegar got poured over my bag. Nice $70 treatment. I will NEVER EVER fly Spirit again."
Pros: "The plane was nice and new, the big seat option was even better than I expected and worth it.The crew and the service they provided was top notch even if you had to pay for every little thing."
Cons: "Had to wait on runway for about 30min,not spirits fault."
Cons: "No water for free"
Pros: "The ticketing, boarding and flight were great. There was no difficulty finding the terminal and had no issues with the service provided by Kayak ."
Cons: "One of the flight attendants with Spirit Airlines was sarcastic, sort with people and rude. Even with something as simple as buying a bottle of water was to much for her. She was sarcastic and rolled her eyes when I told her I would just like the bottle of water with no ice. The flight attendant was back talking other people on the plain and when someone in my row complained about her, she came and confronted her in a very unprofessional way. She finally went away when the women told her she would take it up with the airline."
Pros: "Staff was fun and intelligent. Did not shy away from helping flyers."
Cons: "The landing was a bit rough, but that seems to be the case with all spirit flights."
Pros: "Speed of boarding"
Cons: "Cost of carry-on"
Cons: "Hidden fees"
Pros: "My flight being short"
Cons: "Paying $90 for having one piece of carry on. Not having the option to even pay for WiFi as it’s nonexistent on Spirit’s planes."
Pros: "the buzz ball on the flight was the only good thing about the whole experience"
Cons: "completely destroyed all of my luggage by somehow breaking the hot sauce in my bag that was so carefully packaged that a 400 pound man must have been jumping up and down on top of for them to break it the way that they did. also i had to correct a tag on my bag that they put on that would of sent it to a completely different town. not that any of my clothes are salvageable now anyways. but the complete lack of remorse and or apology for such an obvious mistake is appalling. the whole airline should be ashamed of the employees i encountered on this trip."
Pros: "Lead flight attendant was great, friendly, funny"
Cons: "Other flight attendant got angry with people being in the wrong seats. Passengers were childish."
Pros: "Great service, newer plane, and on time. Very satisfied with my travel experience"
Cons: "Delayed for 2 hours"
Cons: "Flight was delayed four or five times, then canceled after we got through security and we were not emailed or notified while we we're eating at the restauran.t I tried to give spirit the chance because the price was low and they made it impossible."
Cons: "Baggage costs. Hotel accommodations when we were stranded overnight."
Pros: "Salads at terminal very good."
Cons: "Flights was efficient"
Pros: "Delay and cancellation of my flights was not fun for me"
Cons: "Delay of flight due to missing crew and cancellations"
Pros: "Cheap flights, seats are injection molded thin plastic seats like for schools but with terrible thin pads, no USB or electrical ports, paying for a drink of water was terrible"
Cons: "My favorite part is that we landed safely, that was cool,"
Pros: "It my favorite ai line, but the staff was great and the trip uneventful."
Pros: "It's delayed to take off and I feel so thirsty and I asked the crow to get me a water to drink and they refused 2 time which make me feel so bad thank you"
Cons: "Couple next to me were trying to join the mile high club and I had the window seat ! Not very comfortable !!!"
Pros: "I was kept informed Vivian email about flight details. Prebiardung, boarding and travel Was pleasurable."
Cons: "Our flight was delayed twice. The uncharged for carry on bags, luggage, seat assignments and beverages is ridiculous. The airlines are nickel and dining. Ustiners to death. The travel industry is declining. Finally, they are the ONLY airline with a 40# luggage weight limit."
Pros: "Fun safety instruction"
Cons: "Attendant didnt know what she was saying rough flight"
Pros: "The low priced ticket."
Cons: "Charging up to $65 for a carry on is outrageous!"
Pros: "pilot made up 20 minutes."
Cons: "tardiness,seat discomfort"
Pros: "Don't travel with spirit if anything but spirit"
Cons: "Nothing to like about this airline"
Pros: "Nothing and never again and will tell at least 50 people. Try it yourself."
Cons: "Can't evern get a drink of water on flight and arrogant attendants."
Pros: "Too basic for my taste especially in light that the competition does better."
Cons: "What is there to like? Felt like cattle cars going to the death camps. Not gracious staff offering comfort or humor. Just doing their bidding. Flight attendants spent most of their time walking the aisle collecting trash."
Cons: "Delay caused me to miss this flight, rented a car to drive last leg of trip, got home at 2:00AM"
Pros: "Departure time."
Cons: "The seats are just too close together for any one 5'10 or taller. Knees touching the back of the seat in front. Makes for an uncomfortable trip."
Cons: "I am always disappointed with the services of Spirit and somewhat ddisappointed that Kayak sells their ticket. Their customer service is horrible. I will never use them again."
Pros: "The crew and airline worked with me."
Cons: "This was a quick turn around trip for me, just taking my son home from his summer visit. My flight in was delayed as was my flight out. When I went to collect my ticket the customer service individual said I HAD to use the kiosk. It wouldn't print my ticket causing me to now be pushing it even closer to take off. She ended up having to call and get permission to allow me to have my ticket to proceed to boarding. If she would have helped me to begin with I don't think the extra time for a phone call would have been necessary. I do however thank the attendants and flight managers there that day for helping to ensure I made my flight back home without fail."
Pros: "On time no delays ,and the price"
Cons: "The seats don't recline everyone seemed to comment how uncomfortable they are I'm 5ft 10 in. 175 lbs pretty average size there should be a better design I don't if reclining has anything to do with it.The whole baggage thing if your overweight either you got to pay threw the nose or start transferring your underwear into your carry on, I don't have a luggage scale at my house and I don't to feel worried everytime I travel."
Cons: "The fact that I have to pay outragous amount for my luggage and extra for every LBs. It sucks and I will not be using this airline again"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "The crew was nice when they told me I was screwed. I was happy to share my frustration with my thousand-plus Facebook friends and to hear other people's stories of getting screwed by Spirit."
Cons: "Didn't find out flight was cancelled until I was at the airport. They didn't have an available flight to LAX until Saturday - TWO DAYS LATER. Completely bush league. NEVER AGAIN."
Cons: "The whole experience from start to end was terrible. How I needed to join a $9 club just to check in and check my bags to the extremely cheap seats with wads of gum stuck to them. After all the fees and extra charges i should have just flown a reliable airline for the same price. Never ever again would I go with spirit"
Cons: "Flight was canceled and they had to put me in a flight with connections that delayed me more than 10 hours."
Cons: "Very bad customer service. The staff were unable to help due to rediculous policies."
Pros: "Kept us waiting because of mechanical difficulties for 2-1/2 hours and then told us flight was cancelled. No more flights that afternoon."
Cons: "They just automatically transferred everyone to next days's flight, which would have just transferred all the drama to next morning, because obviously there were already seats sold on that flight. But that wouldn't have helped me anyway because I was leaving on a cruise ship the next morning. Couldn't help us find flights with any other airlines. I had to run through the airport looking for another flight. My first and last time I try to fly with Spirit."
Pros: "The in-flight crew was friendly and attentive."
Cons: "The woman who scanned our tickets wasn't welcoming at all. The seats had very little leg room, we're uncomfortable, and didn't recline at all during the 4 and a half hour flight. Not only is the bag fee for a carry-on $55-100 each way, but it's more expensive than checking a bag, meaning that this flight is over $100 more expensive than anticipated. No included beverages or snacks on the flight."
Cons: "Delays, lies, being STUCK in a grounded jet for 3 hours, more lies, once returned to the gate and told flight was cancelled we waited 2 more hours to get our 1 checked bag (which we paid an extra $50 for). TINY SEATS!! All of it!"
Cons: "The website is poor in design and access. Forced to call and talk to a person. It seemed like the website deliberately did not function properly so that the airline could foce the customer to interact with an employee so they could charge additional money for booking fees and seat fees. Absolutely terible"
Pros: "Polite people"
Cons: "Crowded flight"
Pros: "Less expensive no frills. The crew were very courteous and helpful."
Cons: "Having to pay for a carry on or to put all my stuff in a backpack to put under the seat. Seats don't recline at all."
Cons: "No water was given. Not convenient when trying to pay for luggage and printing boarding pass"