Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Pros: "Amazing Crew, very friendly"
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Delta crew and offerings are great."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Everything went smoothly"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Nice equipment for the ride and pleasant staff"
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Not crowded. Short flight."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Cons: "The cabin was hot for the whole flight"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "The Cabin Crew were very kind and always cared about your comfort."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Cons: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Everything went smoothly"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "On time with no delays"
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "Cabin crew seem frustrated and don't like the work"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Cons: "The time allotted between flights was too short."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Great food and friendly crew."
Cons: "Even though it was a red-eye, it still would have been nice to have a tv for an international flight, or at the least a way to charge your electronics."
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Cons: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
Cons: "delay missed my connection.."
Cons: "Turbulence was horrible That there is no internet"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Cons: "Sitting Chairs Service"
Pros: "lousy airline"
Cons: "lousy airline"
Pros: "The crew was lovely. The seats ate not much comfortable."
Cons: "Needs cushioned seats."
Cons: "Having entertainment on the flight."
Cons: "Had they not overbooked their first flight. Had they not bumped me off of my flight due to me not choosing a seat (an extra charge, mind you). Had they not overbooked the next flight out, which was 8 hours later. Had they not had a delay on the tarmat before takeoff. Terrible experience!"
Pros: "Nothing. We didn’t make the connecting flight."
Cons: "There could have been communication between flights. Had Spirit cleared a gate for our plane in a timely manner and contacted the connecting plane to wait 5 mins we could’ve gotten onboard. Absolute catastrophe. Will be leaving terrible reviews for customer service too."
Pros: "I liked that being we had a new born we were able to board first"
Cons: "The flight was bumpy , the pilot had the plane going down like a slow falling roller coaster , had me so sick instead of gradually lowering the plane. Our flight was delayed and our gate was changed, when we arrived to the gate originally the staff was very rude with their responses."
Cons: "Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ..."
Pros: "No delays, smooth flight"
Cons: "The fees, no amenities. That’s why it is cheap."
Cons: "Second time in 6 weeks we’ve taken this exact route and hasn’t gone as scheduled either time. the savings from the low prices were blown on having to get a hotel because of missed connections. On top of that customer service has been hit or miss, predominantly miss."
Cons: "Non-adjustable seats!!!"
Cons: "Absolutely no customer service or reasoning. You giys send us into Hurricane Irma, despite all warnings and devastation."
Pros: "I got to sleep while waiting to take off"
Cons: "The confusion of getting notices that the flight would be delayed but then told that it was close to on time but then waiting on the plane for an hour and a half before it took off"
Cons: "Baggage is way to expensive and one free bag is not included plus it was really not mentioned until after you bought your ticket and were ready to get your check-in pass. $3 for a small bottle of water really!"
Cons: "Redeye flight on seats that don't recline is not the best"
Pros: "The price of the flight"
Cons: "The delay and you have to buy even the water"
Pros: "The crew is very polite and professional. The flight was on time and early to arrivals."
Cons: "Did not like having to pay for seat assignment. Although it said you do not have to pay and the airiline would seat you, your website would not let that. would not let you exit the site until you paid for the seats. The tray tables behind the seats are extremely small and fragile. The seats seem smaller than usual."
Cons: "They cancelled our flight and left us stranded in St Thomas! After waiting 4 hours in line at the airport they told us they would refund the money for the return trip only. No hotel, no food and no flight home. I will NEVER fly Spirit again! I can not believe they would treat people the way they did us!!"
Pros: "Friendly staff"
Cons: "After 7-8 hours of delay after delay they boarded everyone onto the plane, let us sit there for 5-10 minutes and then asked us get off the plane. They then proceeded to tell us due to weather our flight would be cancelled. I stood in line for 2 hours for them to tell me the next flight our was not for another 5 days. They also did not place me in a hotel, thankfully I had a friend that lived close to the airport and I was able to crash there. I asked for my money back and rebooked my trip with Deta airlines. I guess I learned my lesson the hard way."
Pros: "A few (very few) helpful clerks in the end that got me a seat home."
Cons: "Other than the usual Spirit surprise up charges for basic services included in other airlines (which should be factored into the Kayak search engines more clearly from the start), the seats did not recline and minimal leg room made for a very uncomfortable flight from FL to CA. The topping on the cake was a cancelled flight getting home Ft. Lauderdale to St. Thomas. The 1250pm flight was delayed to 6pm due to weather even though several other flights were flying that same route at that time. Then the 6pm flight was cancelled due to weather. It was the lack of professionalism, accommodations and communications that followed that were horrendous. They would not address the group directly so we had to find out from the people at the front of the line trying to rebook that there were no seats available until Saturday and Sunday. It was Weds. They were not going to accommodate us in any way with the exception of refunding us for that leg. In my case that would have been a little over $100. Flights on other airlines were over $700. Families who could not afford that cancelled their vacations to St. Thomas. People, like myself, that were simply trying to get home got booked on Sunday flights. They put us on stand by but were unwilling to give us seats that were available. Finally, on Friday with making enough fuss and talking to the right people they reluctantly gave us seats. It appeared that because we had seats on Sunday that we were in no way a priority. Very disappointed, mostly for everyone who was trying to visit my island and said they will never come here. Thanks Spirits."
Pros: "The crew from Philadelphia to Minneapolis was fine."
Cons: "Trying to get home from Minneapolis was a nightmare. They delayed our flight, which happens, but the crew told us to stay by the gate in case it came in early. Almost 3 hours later we board the plane. Stay on the plan for 2 hours then were told our flight was canceled. Was handed a card to call and change the flight. Called, put on hold, told which flight i would be switched to, put on hold again then told it could not be done on the phone. Waited on line at the counter for 3 hours, booked my own flight online with another airline and then was told they would not refund the flight cost difference or hotel room b/c they did not book it for me, even though they booked the exact same flight for other guests. Horrible. Will never fly with them again."
Cons: "It didn't happen. Cancelled."
Cons: "Again, the seating is not comfortable"
Pros: "Price right . clean planes . Generous with personal items."
Cons: "Couldn't understand gate people and I was sitting there. Having to print a ticket , no mobile boarding tickets, who doesnt have this."
Pros: "Easy check in ! So glad I could print my boarding pass! I couldn't print it at home. Nice staff."
Cons: "The lady screaming constantly at security! Good grief! Gate 77 she was an employee. It rang out across all the gates. Felt like cattle being herded to slaughter. Everyone else was very courteous."
Cons: "I did not like the fact that my original flight from St Thomas to Ft Lauderdale was cancelled. Which essentially changed all of my travel plans. I do however understand that Spirit is a sub par airline. Therefore, I will no longer book any flights through them."
Cons: "This flight was cancelled, Spirit was unable/unwilling to book me on a flight on a different airline and I had to pay $344 out of pocket for a Jet Blue flight the next day. This was on Thursday, Spirit offered to get me to my destination on SUNDAY! They also did not pay for my hotel room so I had to pay for that out of pocket as well. Will never fly Spirit again. Spend the extra money and go with someone else - you'll probably end up having to spend it anyway!"
Cons: "Had to cancel late. I can understand having to pay for the fare. Not for the prepaid baggage fees. Not cool!"
Pros: "I had a good experience with everything and I am happy they were there ready to assist us when we miss our plane due to weather"
Pros: "The Crew was awesome! I was assisted very well every time I had a query no matter how silly to someone else the question may have seemed."
Cons: "The natives of St. Thomas which has nothing to do with the airline or its crew was extremely "ghetto" loud and annoying. It's definitely a turn off when flying and for this reason i will be choosing another airline when traveling USA"
Cons: "Lousy delayed an hour which made me miss Flight from st Thomas to st Croix. Slept outside airport on sidewalk. Will avoid your airline. Will pay to not fly spirit"
Pros: "The seats were okay comfortable. They do not recline, so sleeping is a challenge...and pretty narrow so one feels intimate with the stranger in the next seat."
Cons: "I didn't like anything else about Spirit Airlines. The baggage charges are outrageous! The charge for everything, including water, is outrageous. I was on two connecting flights yesterday for a total of 7 hours in the air..and not even water for free!. Your online che3ck-in process sucks...i was not able to get seats and pay for baggage ahead of time so got hit with ridiculous charges at the airport. I had spent 3 hours on my last vacation day trying to deal with your awful online web page...anyway...i pretty much hate your airlines and will never fly with you again. Flights were late taking off and the attendants were uppity. But your baggage charges and refreshment policy will keep me form ever flying with you again. Never Ever Again!"
Pros: "The price of ticket."
Cons: "What where these people thinking about the seats & tray tables? They need to go back to the drawing board!"
Cons: "Called to get a refund after they cancelled my flight and was told they don't issue refunds, so begrudgingly accepted a credit. Called the next day to get my wife's ticket credited and was asked if I wanted a refund... That would be great, I said, but then I'd also like a refund for my ticket as well. They said they couldn't do that because I had already accepted a credit. After speaking to a supervisor, who didn't believe me that I was not given the choice of a refund the day before (a.k.a. lied to that they do not issue refunds, despite also having an automated message that says they don't issue refunds for any reason whatsoever - "because if we did, we wouldn't be able to offer such low fares, now, would we?" Listen for yourself), they said they would review the recording from my first call. Which, conveniently, they couldn't find. Long story short, I finally did get a refund after they finally found the original call and after far too long on the phone. It might be worth asking yourself whether the low cost is worth the headache should anything go wrong. There certainly appear to be plenty of hidden costs to this "cheap" ticket."
Cons: "Seats could be bigger"
Pros: "You get what you expect with inexpensive flight prices."
Cons: "The seats were mildly uncomfortable."
Cons: "On time. Fast check in"
Pros: "Very comfortable."
Cons: "Food and entertainment not being offered."
Pros: "Even for 3hr the seats are very uncomfortable"
Cons: "As my flight was 3 hrs later, I lost my connection and had 2 pay $185 for a hotel room."
Pros: "Nothing it was awful"
Cons: "Their system shut down, their mobile boarding passes are not accepted at security, they had to give us manual boarding passes which security then did not accept, they charged us extra for a seat!!! And they charged us extra for carry on which is absurd. The price ended up being 70 bucks more than the initial ticket price EACH way! They serve no beverage or snacks for free on the flight and the crew was not friendly. Worst airline, airport, and flight experience I have ever had."
Pros: "Flight was cancelled and no reasonable option was offered."
Pros: "Fast boarding"
Cons: "The 4 hour delay. Seats were tiny and uncomfortable"
Pros: "Great employees, plenty of leg room!"
Cons: "Surprised by all of the hidden fees. I would rather know up front what I'm paying."
Pros: "Gate person helpful. Boarding smooth. Male passengers extremely helpful!"
Cons: "Refusal to help me with small carry on and overhead. I am tiny and older! Seats hard and do no recline. No help going down outside stairs with carry on."
Pros: "I arrived safely at my destination"
Cons: "Flight was delayed for 2hrs. Missed the connecting flight and had to wait for 5 hrs for next flight."
Cons: "Carry-on not included. $55 additional at kiosk for carry on"
Cons: "Upon arrival at McCarran, found that the TSA Pre was shut down. Further, Spirit does not subscribe to TSA Pre for unknown reasons. I inquired at TSA about this and they could give no reason either. Spirit advertises "no frills" flying and so I assume it may be part of this scam to save costs (?) of printing "TSA Pre" on their boarding passes to allow quicker passage through the checkpoint. Spirit levies an up charge for everything but breathing the air in their planes and part of this seems to be the elimination of reclining seats. I'm 6'4" and have difficulty sitting comfortably in the seats, my knees jammed against the seat back in front of me. Also, I feel every movement of the passenger behind me for the same reason. Very annoying. I'll not be flying Spirit again."
Cons: "The prices are not low enough to justify the cramped seating, random charges for everything from seat selection to carry-on bags, and not even serving water on a 4 hour flight."
Cons: "Waited for over an hour for a crew to get there to man the flight."