They made us check carry ons despite the entire aircraft overhead space being empty
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Short flight and no problems."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Delta as always top notch!"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Cons: "Unacceptable delays"
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "Crew was extremly helpful, friendly and happy."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Great service by gate operators."
Cons: "TSA process"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "The two Flight Attendants were very attentive, personable, and funny, and interacted well with the passengers."
Cons: "Nothing, everything was good."
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "What a city.. Unique for hell sure..."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"