The destination, the time and direct flight.
When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise.
Flight delayed 2 hrs - missed connection, small seats/aisles.
Crew was nice.
Food provided. Enough overhead bin space for bags. Newish plane. On demand entertainment screen.
Couldn’t change seat at checkin so couldn’t sit next to husband on a separate reservation. Not many new movies.
Their food is grotesque.
Quick friendly service from crew and captain.
First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old.
3.5 hours late.
i liked the aircraft and the fact that you could watch movies on your phone!
you couldn't hear the staff when they started boarding the plane
The initial boarding process was quick, smooth flight
I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure
Being on time.
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