Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to Caribbean
Sun Country Air and Delta have all waived their change and cancellation fees on flights from Minneapolis to Caribbean. Confirm policies on booking site.
The cheapest ticket to Caribbean from Minneapolis found in the last 72 hours was $112 one-way, and $112 round-trip. The most popular route is from Minneapolis St Paul to San Juan Luis Munoz Marin Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $50.
Delta flies most frequently to San Juan Luis Munoz Marin Intl from Minneapolis St Paul.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Caribbean.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Caribbean is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Caribbean with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Caribbean up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew, seats, experience;?all were wonderful!"
Cons: "More flights to/from Portland"
Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."
Cons: "The flight was pretty full, there were very few vacant seats and there was not enough space for social distancing. Also, quite a few of the hand sanitizer machines were empty at the MSP and MCO terminals."
Pros: "The star wars movie"
Cons: "getting drunk"
Cons: "The flight was full. Expected some level of social distancing."
Pros: "The plane took off, flew and landed safely."
Cons: "When I bought my ticket, I didn't realize I would have to pay $35 to put a bag in the overhead compartment and $35 to check a bag; only a personal item under the seat in front of me was free (came with the ticket price). This resulted in the ticket being at least $70 more expensive than I anticipated. Probably could have gotten a cheaper flight overall. Also, the plane was 2 hours and 45 minutes late in taking odf, resulting in landing 1:00 am. I picked my flight time deliberately to avoid flying after about 11:30 pm. With the lateness of the flight, I probably could again have gotten a cheaper flight that was scheduled to land in the wee hours of the morning. Finally, the complimentary food was non-existent - didn't even get a cookie or small bag of pretzels. Did get a free drink and water."
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Cons: "More room!"
Cons: "They could upgrade like some of the other airlines and add entertainment of some kind to the flights"
Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"
Pros: "The staff were lovely."
Cons: "The $40 charge for carry on which I was unaware of until check in. I therefore felt forced to check my bag with a $25 fee. I was charged for 2 checked bag fees in my initial flight without my knowledge or consent."
Cons: "Flight was late leaving to MSP and on the return flight to San Francisco, we had to sit and wait 40+ mins just to get into the hanger. It was late and very disappointing!!! They don't serve any snacks and didn't come around with refreshments except once. They charge for carry on's, $40.00!! Huge rip off! They charge to rent DVD player. I will NOT fly with them again. Delta has all the above mentioned for free, they will be who I fly with from now on, they are MUCH more professional and customer service oriented and on time!."
Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."
Pros: "Crew was nice"
Cons: "I paid for my ticket, but when I went to check in the day before my flight there were fees I had to pay that I was not aware of and had no choice but to do so. They do not offer and free carryon bag. If you pay online you have to pay an extra $30 for a carryon item or $20 for a checked bag. These fees apply to your destination and your flight home as well. On top of that, you have to pay for your seat. All in all I was not happy with my experience with sun country. I am normally not someone who writes poor reviews, but this was definitely the worst airline I’ve ever used."
Cons: "Bags take for.......ever to comeout, 20 mins is crazy compared to other airlines, alaska has your bags waiting for you when you get to the carousel. I guess We get what you pay for"
Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."
Pros: "Service from MN to NY was great. Smooth, pleasant, efficient."
Cons: "Flight attendants from NY to MN weren’t the most pleasant to other passengers. Rude and short tempered."
Cons: "I typically fly Delta but thought I would give Sun Country a try and I am so sorry I did. The Delta flight I almost booked was about the same price and offered free carry on luggage, snacks, and the customer service on Delta is always superb. On Sun Country, they didn’t communicate all the hidden fees like $60 for carry on luggage if you book in advance and $90 at the gate. They also didn’t communicate their airline policies (i.e. they won’t print your boarding pass unless it’s more than 45 minutes before your boarding time, even at a small airport where takes $10 minutes to get through security). The flight attendants also were clearly unhappy working for the airline and that showed in their level of customer service."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Pros: "The crew were nice and professional and efficient"
Cons: "We had to deplane and switch to another aircraft after boarding was complete the first time. We arrived almost two hours late, in the middle of the night, I was really hungry by then. Some complimentary snacks or something would have gone a long way to making it up to us. I had screaming children behind me and I know that's not entirely the airline's fault, butthe delay contributed significantly to the children's misery and thus ours, and the in-flight announcements were way too loud; they woke them up abruptly and started tantrums in several places throughout the cabin."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "I was able to change my seat from a window to the aisle in the emergency exit row."
Cons: "No food without paying, although I know this is an airline no one."
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "NON-STOP !!!!!!!!!"
Pros: "The people at check-in were most helpful ensuring I made my flight since I was late to check-in"
Cons: "I wish my ticket had said I was landing in South Terminal in Austin; however, it's a newer terminal."
Cons: "It would be better to have more food choices - especially for flights which depart late in the evening."
Cons: "Not sure who's problem it was was Baggage missed connection in JFK, see next flight review for details."
Pros: "The headrest were nice, no neck pillow was needed because of how I could adjust it. Checking in was very quick and painless, something I appreciate very much. Drink service was nice, they did come around more then expected. The staff was very nice an accommodating , very friendly when we boarded the plane."
Cons: "Seats were very uncomfortable. I brought my husband for his first flight and I had told him how comfortable flying was, but when we boarded the plane he was a little horrified about the seats. He said, "they look like metal skeletons with pleather stretched over them." Yikes, I was a little embarrassed for telling him how comfortable he would be. I usually fly coach and I guess I was surprised not to find better seats and screens for movies attached to the back of the headrest (that sounds terribly spoiled, sorry)."
Cons: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Pros: "The boarding method went the quickest of all flights I've been on for both flights. Check-in in MSP was quick and some of the attendants were friendly based on what I overheard. Staff in SAN was friendly."
Cons: "A new mom was in the aisle walking to keep her baby quiet and to stretch her legs (after the drink, snack, and trash carts had gone by) and had her back to a flight attendant also coming down the aisle. She was talking to another parent on the flight when the attendant came behind her and told the woman, "Excuse me. Some of us are still working." Her tone was suuuuper rude and uncalled for. A friendly "excuse me, please" would have been just fine and would have gotten the job done. I went to the bathroom a couple minutes later and the attendant was on her break and eating, so maybe she was hangry, but still! Seats were uncomfortable on both flights, but not as bad as Spirit Airlines. I had bad low back pain afterwards, even after getting up to walk partway through the flight. This is something I've experienced on a couple other airlines too, but the legroom on planes has gotten worse. For those of us with long legs, it's a huge pain. I'm 5'9", so I can't imagine how it is for someone taller. The legroom on Sun Country was just as bad as other flights. Probably a strange complaint, but the seat back pocket had a bar running in the hem, so when I put my water bottle inside, the entire pocket stuck out as far as my water bottle. This meant I had to choose between having the pocket rub against my knees or hold my water bottle between my thighs. Neither were ideal. The check-in in San Diego was painfully slow. There were three people standing there, but only one person seemed to be checking people in. The staff was friendly here. A Sun Country employee at MSP told a man he had to check his carry-on suitcase because the wheels stuck out of Sun Country's tiny metal carry-on test box a CENTIMETER. I kid you not. Absolutely ridiculous. I saw much larger luggage come onto the flight. The woman who checked me in was quick but I wasn't able to ask any questions before being sent away. No free snacks or entertainment which seem to be included on most other similarly priced airlines. The food for purchase (burgers and Jimmy Johns or something) made the plane smell bad. I asked for coffee with cream and sugar as my complimentary drink and was given the powdered creamer packets. Fine, okay, I understand if that's all they have, but then I saw them walking through the aisle later offering coffee and they had creamer cups in their aprons! No one asked me which kind I wanted. :("
Pros: "I was running late and they accommodated to me. I didn't get food or use the entertainment on the flight so that is why they are ones."
Cons: "I did not like that I flew over 6 hours to California with no entertainment . None of their planes have wifi and no tvs. The chairs were also uncomfortable ."
Cons: "Arrived at check in at 6:00 for a 6:40 flight, was told it was too late to check in and board so I did not get on the flight! There was no other Sun Country flight until the next day and there was no attempt made to accommodate the fact that I had to get back to D.C that night.... and I was not offered any partial credit for the ticket! I realize I should've arrived much earlier but I did try to check in online prior to arriving at the airport however their online check in process only gave me the option of paying an additional $15 fee to choose my seat, which I did not think I should have had to since I'd already paid for the flight and didn't care where I sat. I ended up buying a one way FULL PRICE ticket on another airline and it took less than 5 minutes to go through security and arrive at the gate by 6:25"
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "I liked how the seats had adjustable headrests that actually made it possible to nap."
Cons: "Too many unsupervised children running around when the seatbelt light was off!"
Cons: "My flight to Minneapolis was delayed, which caused me to miss my flight from Minneapolis to Boston. Sun Country lied and said that my flight would wait for me, and there were no other flights going to Boston until the next day, resulting in a 10 hour delay. They then did not compensate me for my hotel stay and transportation, which I had to cover myself."
Pros: "Crew is polite, boarding is prompt, seats are comfortable, better leg room, Cambria magazine was interesting, affordable"
Cons: "Please add wifi"
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "I still can't believe this, they beg you to check in your luggage then they lose it!!! Never again."
Cons: "Everything was good but don't check in your carry on"
Pros: "Being able to board first because I am retired military and had no carry on baggage."
Cons: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.. Plane was 30min late at destination."
Pros: "The Security at both Logan and Minn. where first class. Suncountry had its own section which allowed for a quick and efficient security process. The food options, though paid for, are reasonable in price and much greater in variety. I do wish they had some free snack options."
Cons: "No entertainment, well they had hand held devices you could rent but that was not ideal. The room in the seats was the worst in the industry. I am 6' tall and I could barely fit my legs under the seat in front of me with a small bag there. For the price it is well worth it and I would do it again for a short flight but nothing of length."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "I would like to comment on a flight attendant named Jordan. Once beverage service began, she was an ideal flight attendant: bright, effervescent, personable, attentive, even solicitous. But..."
Cons: "...in the hour preceding beverage service, she sat in the rear galley and talked NON-STOP. She seems to have a very strident, penetrating voice. In fact, other passenger (not me) even asked for quiet so that he could sleep. In her defense, she cut the volume in half, but that wasn't enough to keep the back rows from overhearing her running commentary (maybe it's the fault of the acoustics in the back of the plane) on a thousand inane topics—when does the woman breathe?. I'm certain that she was hired for her sunny, outgoing personality, but she needs to realize that passengers who board a plane for a 7 a.m. departure are looking to make up for sleep lost to getting to the airport in time for TSA. Until 8 a.m. sullen and silent would be preferable to nice but noisy."
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
"For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help."
Pros: "Excellent service."
Pros: "On time"
Cons: "Everything. Major delays lost vacation times"
Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Cons: "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Cons: "Great flight"
Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Pros: "Yes all good"
Cons: "Nothing I can think on to improve."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Cons: "The flight was delayed."
Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Crew was great!"
Pros: "Trip went smoothly"
Pros: "Equipment was adequate. I liked the on board emergency instructions!"
Cons: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Cons: "Todo bien"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Long delay"
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Cons: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Pros: "Great service."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Pros: "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
Cons: "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "The crew was friendly and competent."
Cons: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Cons: "No have owned screen TV"
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
"Selling seats to make a bit more profit for airlines has turned into a nightmare for those of us not willing to pay extra fees, this flight was packed at the back of the plane leaving full rows of seats empty and unavailable, horrible practice during a pandemic. Is it really worth it to spread such ill will? And not even one ounce of complimentary water. No thanks done with Frontier and fee based flying."
Cons: "More Comfortable seats"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Cons: "Staff crabage"
Pros: "No issues"
Cons: "Hardest most uncomfortable seats, ever!"
Cons: "Check in desk was not open until 9am. Less than 2 hours before takeoff on busiest travel day of the year."
Cons: "Flight was cancelled due to mechanical issues. No help was offered other than rebooking on a flight that didn’t get me to my destination until the next day and included an overnight stay at a hub airport with no hotel voucher. When told that was unacceptable I was handed a piece of paper listing two “Options” from Frontier. Both options involved going to a website and filling out forms. One for cancellation and $500 in travel vouchers which, after filling out the form and submitting returned with a message that the website was closed. Option 2 was to try to rebook which led to a dead end. I finally called Frontier directly and spent over 45 minutes getting everything straightened out. Now I have vouchers that have to be used by January 1, 2019."
Pros: "Flight was shorter than planned, that’s always a treat. No delays or hiccups."
Cons: "Two of the crew in the back were very unprofessional. Sarcastic, immature and I heard way too much of their personal conversation and I had head phones on"
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "The seats we had were spacious"
Cons: "I guess I don’t understand, what I pay my fare for if I have to pay a separate fee for seat. The fare should include the seat. Then to charge you an arm and a leg for your luggage. I will never ever fly frontier again"
Cons: "Second time in a row we've waited in excess of 30 min for luggage at the carousel"
Pros: "Thought I was getting an awesome price but then when chkd in i had to pay for my seat, pay to take a bag & if I wanted a drink I would have to pay for that too. Staff was very cordial."
Cons: "Having to pay separately for a seat, chkd a bag cost & have to pay for a treat."
Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"
Pros: "I liked the ticket agent in Denver who fixed my incorrectly printed boarding pass."
Cons: "Flight was over 2 hours late. Missed my scheduled flight in Denver, did get on a later flight that night, but got in very late. Ticket agent at the desk before I left MSP took my boarding pass for flight from Denver to SLC, not sure if he listed me on the wrong flight out of Denver or if the agent at the desk in Denver printed the wrong boarding pass. A SLC and Las Vegas flight were at neighboring gates when I realized something was wrong. I'd been printed a boarding pass for the flight to Las Vegas instead of SLC. Glad I noticed it before the last flight to SLC left. Was suffering at the time with a bout of diverticulitis, the straight up and down, nonreclining seats were horrific for me."
Cons: "The seats are the most uncomfortable seats that I have ever experienced on an airplane and I have flown with dozens of airlines in 35 coutries."
Cons: "Packed in like sardines, Frontier has replaced their seats with glorified folding chairs that do not recline and offer a fold down table smaller than a table napkin. Rows have been shifted so there is less room than before! Impossible! No beverages, even water, unless you pay. No food unless you pay. After airfare we than had to pay $17 a seat per person each way to select a seat. (Wasn't that what airfare is, buying a seat?) My 56,000 saved miles have disappeared from the Frequent flyer program with no warning so now I have no reason to Fly Frontier. And won't."
Cons: "Seat cushions very uncomfortable"
Pros: "I liked the fact that I was FINALLY able to fly from MSP to Denver. My flight was cancelled due to the weather. The woman at check-in was very, very good as far as being able to handle a lot of cranky passengers. She kept a positive attitude and was able to book me on a flight 2 days later. Kudos to her."
Cons: "No compensation was offered. NONE. This lay over was expensive (two nights in a motel plus food). You didn't even offer me a drink of water while I stood in long lines getting to the check-in counter and then waiting to make arrangement at a motel. I know the weather is out of your control, but couldn't you at least try to make your patrons comfortable after they have been on the road in sub-zero weather, in the snow trying to make their flight??? Enuf said. I will likely not fly with you again."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Cons: "Flight delayed forcing Ll to stand on line trying to see about the connection. No updates or info given. No frontier flights available for 3 days and stranded. Had to book another airline to get home."
Pros: "Not much"
Cons: "They neglected to completely drain the potable water tank and lines which subsequently froze and required thawing out resulting in a 1:30 delay."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Cons: "The check in counter wasn't opened or staffed until 8:25am when our flight was at 10:10am. The line was incredibly long because of this. The staff was very unfriendly and they were not helpful at all."
Cons: "I felt duped. I chose Frontier because of the competitive rate for the flight fee. I had NO idea I was going to be asked to pay $60 for my carry-on bag at the gate! and THEN be required to pay again for a simple drink and snack on the airplane. I understand charging for upgraded options of more expensive drinks and larger snack items and additional baggage, but whatever happened to including the basic courtesies in the cost of the flight!? Again, I felt duped! I will not be choosing Frontier again in the future unless these things change. And, oh my gosh, sitting within 3 rows of the lavatory was extremely uncomfortable to the nose the entire flight! Surely there are better ways of de-odorizing!"
Pros: "Seats were ok. Drinks on plane weren't too overpriced."
Cons: "You get what you pay for as they say. Crew was unprofessional, rude, didn't even tell me which way my gate was I had to turn back around and ask. All they were doing was BSing with each other and laughing. Pilot took forever to even take off, we literally drove around on the ground going like 10 mph for about 15-20 minutes, and because we didn't take off when we were supposed to I assume is why our flight got delayed an hour! Never have had a delayed flight until frontier. Then to make matters worse, I checked my bag and they put it on the wrong belt I literally waited for my one suitcase for about 45 minutes! Like wtf get your situation together. Not to mention the $30 1st bag fee at least sun country gives you that."
Cons: "Using Kayak, the price of the flight looked good. After booking, we found out that Frontier wants $35 per checked bag and $40 per carry on and $11 per seat to choose your seat. This made Frontier only a couple bucks cheaper than Delta that had a much better schedule. Live and learn."
Pros: "It showed on time all he time and few minutes before boarding it was canceled. It was canceled because flight coming from different city was not able to make. They knew that but kept & the customers waiting till last minute and there was no attended at the gate. So one needs to exit the security, go to the counter, wait in line for more than 30 min to know what happened and they do not have any other flight to till next day."
Cons: "There is nothing to like, I would not even rate 1 star, since there is no option of 0 star."
Cons: "Delayed both in Mpls and Denver!"
Cons: "Be careful flying budget airlines. Their gate options are few if something goes wrong."
Cons: "Seats are rock hard and finding gate for frontier airlines takes for ever"
Pros: "Nice newer airplane Hidden fees not so friendly"
Cons: "They charge me $50 for a seat at check-in They charged me $40 to carry-on one bag at check in They charge for all refreshments and snacks. The only thing that was complementary was a small glass of water. One of the flight attendants asked me if I would be willing to give up my aisle seat that I paid an extra $50 for to take a center seat so a teenage boy could sit by his mother. 99 times out of 100 I would have given the boy my seat. However this was a longer flight and I just had to pay $50 to obtain my aisle seat. When I tried to nicely explain that I just paid extra money to get this I'll seat the flight attendants response was " well he had to pay $50 for that center seat also, so it's basically the same seat". I replied no actually that is a center seat and I'm sitting in an aisle seat so they are different. After I declined to change my seat the flight attendant gave me major attitude about it and went off and informed the other flight attendants that I would not change seats. All of the flight attendants gave me the stink eye the rest of the trip, treated me rudely, & and ignored me as much as possible. I've been flying for my profession for 13 years and this was the most unprofessional crew I've ever seen. This is my one and only complaint about a flight in 13 years of many many flights. I will try very hard not to fly with Frontier ever again."
Pros: "Had a medical emergency."
Cons: "Frontier refused to change my flight/reimburse for missed travel due to medical situation"
Pros: "Crew was considerate and offered updates as we waited. We were given a lunch voucher and $100 voucher for a future trip -- on frontier and within 3 months. Fortunately for me, I did not have a connection and the person I was meeting in Orlando was also delayed 4 hours from a different location . So I was only moderately inconvenienced. Ordinarily this would have been a very costly event. This is my 2nd trip on the same flight within one month. Non-stop and times are great. First trip was on schedule and solid. Very friendly staff. Planes seemed new, cean, and safe, but not very comfortable (seats did not recline!?)"
Cons: "Delayed for 4 hours. We all boarded the plane before being told there was a problem, so then everyone had to de-plane and wait near gate for more information. Arrived Orlando too late to drive to destination. Wasted a day of car rental. Must use $100 voucher within 90 days."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "Only redeeming thing was the ONE girl working to reschedule our flight and coordinate our hotel. She was clearly overworked but still was polite."
Cons: "Terrible communication. Terrible organization."
Pros: "I liked having a seat between me and the other passenger"
Pros: "The desk staff and pilot were awesome. Very sympathetic, attentive, and personable throughout the entire long day. They all deserve TOP recognition!!!"
Cons: "Due to a winter storm, our flight was on hold for 8 hours. We were told all day to "stay with the plane", but in the end our flight was being used to fly the next day 5:30 passengers and we would not have a flight. So we waited all day, patiently, courteously and were left hanging. I was stranded 2 hours from home and wouldn't have a flight out for 4 days. Since I would have had to return the 5th day, I had no choice but to take the shuttle back home. Even the pilot and desk staff assumed we would be flown out in the morning. Frontier seriously needs to work on customer service when it comes to interrupted flights. We, who had been disrupted all day should have been placed on that morning flight. The 5:30 booking should have been delayed due to the circumstances."
Pros: "The flight attendants gossiping about the other crew!"
Cons: "Having to pay for seats, mobile check in that kept thing me I hadn't paid for the seat, having to pay for a bag at one price at check in and a different price at the airport (it goes to the same place people), having to pay for your carry on, really?!!!?, having to pay for a pitifull snack, pay for a soda (surprised you don't have to pay to use the toilets!) And could you get any meaner flight attendants. The poor guy next to me seat didn't work and she practically bounced him off the plane cause he couldn't get his seat back in an upright position. what we thought was a great ticket price ended up being more than Delta!"
Cons: "There was a 6 hour delay in the flight. The seats are uncomfortable. You have to pay for everything. Not a good deal at all. The basic price is misleading as there is an extra charge for everything."
Pros: "The emailed me that my flight was cancelled"
Cons: "The representative on the phone did not care at all that my flight was cancelled, the tone of their voice almost made it seem like it was a good thing. They couldn't even reschedule me. I had to cancel and pay for another ticket elsewhere, not to mention how vague they were with if I'll get my money back. They should tech their people empathy, for situations like this that would at least bring a little comfort.This was a terrible experience."
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Cons: "Don't like the carry on fee!! Just put it in the cost of the ticket. Charging for a cup of coffee? Lame!"
"No fue buena la experiencia"
Pros: "Crew, snack options, and pilots are amazing."
Cons: "T-Bone Porterhouse steaks as snack options... on board chef"
Pros: "Crew was amazing 👏 🙌 😍 ❤ and checking in where nice super helpful"
Cons: "No social distancing, they sell you cheap flights just to make everything an add on or extra charge. Kiosks we're having issues, employees just didn't seem to care."
Pros: "The flight was on time and early to arrive."
Cons: "The seats are some of the worst I've experienced. I sat next to a grown gentleman and pretty much had half his body in my seat. My son thats 12 fits perfect but not adults"
Cons: "Flight was too crowded. No social distancing. The booking gave the impression that middle seat were blocked, but there were not. Everybody got up when we landed."
Pros: "Just the price"
Pros: "Nothing! I do it because I need the flight in that moment."
Cons: "Everything, Spirit is the most poor airline"
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Pros: "Got in early!"
Cons: "Flight was packed!"
Cons: "I was charge 55 dollars for a backpack cause the side was to long which it was the 2 wheels the backpack has. I don't think that was fair. I now know to use your airline."
Cons: "Last minutes extra charges"
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Pros: "Terrible! The worst experience in my life."
Cons: "Nothing, the airplane and the staff totally disaster."
Pros: "The flight was delayed"
Pros: "Crew was ok."
Cons: "Flight got delayed. Seats are uncomfortable"
Pros: "On time, very comfortable in front of plane and Spirit loves dogs"
Pros: "Gate crew of Spirit in MCO Orlando bill me $65 to boarding flight to San Juan with my carry on bag. Nobody’s in San Juan or a Spirit Web site inform me of thie random charge. It’s a Scam!!!!!"
Cons: "I will NEVER flight again with this company and i demand a investigation of this event with Spirit Airlines!!!!!!!"
Pros: "Price was unbeatable. Service and flight attendants were awesome. Flight left on time and arrived early, just what you want for an early flight."
Pros: "Flight from MSP to PHX was delayed an hour, which messed up our transportation down there. Minimal word was given, at time of boarding they then delayed 30 min, then when that time expired they added another 30. VERY UNORGINIZED, and unprofessional. Terrible service, terrible airline, don't be tricked by 5% cheaper fairs... they suck!"
Cons: "They canceled our flight home from PHX to MSP, they blamed weather in DFW, which is bull, there were many other airlines flying out of DFW that morning. Because they blamed weather, there was no compensation for screwed up schedules. The next available flight was 2.5 DAYS later!! no other options, it was ridiculous... they were no help to get rebooked on another airline, or even driving to another airport... horrible all around. We ended up driving to Mesa Gateway, flying Alegiant Air to Fargo, renting a car, driving 5.5 hours back to MSP to get our car, then 2.5 hours home again. But it's all good, Spirit refunded that leg of our fare... $220... we spent over $750 to get home by 1am, when we should have been there by early afternoon. DONT EVER FLY SPIRIT - THEY'RE THE WORST..."
Pros: "The gate crew at MSP went way out of the way to help me on information about Spirit and also helped me set up my Spirit app on my iPhone. I was very appreciative of that !!!!"
Pros: "The flight attendants and gate attendants were funny, honest and helpful."
Cons: "Spirit had many cancelled flights while I was in Las Vegas. Mine was one. They said it was weather related and therefore couldn't accommodate hotels. Well, every other airline was able to get out. I think there was a staffing issue and management didn't want to actually provide decent service to their customers. I was stuck I. The airport over night with a 3 month old. It was awful. Then my next flight, a sink broke and was spewing water all down the aisle so we had to delay the flight and we're deplaned. Not impressed and won't fly with them again. After all said and done, I don't think it saved me any money."
Pros: "When purchasing the ticket they were Very upfront about alerting you to possible baggage restrictions and fees for ANY carryon aside from one small item. I was only traveling overnight so I was able to carefully pack in one very small "personal item" sized backpack. If I hadn't carefully checked their website I would have had to pay $55 for a regular small carry on and far more for checking a suitcase. Most people had similar small personal bags. I was astonished when a woman showed up with a huge rolling suitcase and large carryon. I hoped she was traveling for a month to justify the fees she would incur!!"
Cons: "What they don't tell you up front is you have to pay $23 per person per flight if you want to pick your seat to insure you sit next to the person you're traveling with. I was flying wirh my boyfriend so of course I wanted to sit next to him for the 2 1/2 flights but didn't want to pay $100 for the privilege. We rolled the dice and we're luckily assigned seats together. Not the case for several other people flying together. They also don't tell you, until it's time to print your boarding pass, that if you can't download the boarding pass by smartphone or print at home it costs $10 to print at the kiosk. I had to scramble ro get it printed because the code doesn't show up on an android phone. Again, we got lucky because my boyfriend has an iPhone and could download and print screen our boarding passes. We weren't surprised at all that all food and beverages (yes, water included) had costs associated but thats become fairly standard in the industry now. Overall it was a pleasant flight, the flight attendants were efficient and helpful and we arrived right on schedule."
Cons: "When i arrived at LAX at 8;30am i went directly to baggage claim to pick up my luggage and it wasent there so i waited exactly about 2 hours to see if it was missed places or something and nothing came up so i went to file a report and i have not gotten any call back from them i hope they find it soon i had very important things in there after this i will no longer be flying with spirit airlines!!!! HORRIBLE!!!!"
Pros: "Boarding went smoothly. Flights departed on time. Flight crew was very friendly."
Cons: "Arrival: Both flights arrived on time, BUT the plane remained on the runway for extended periods to await a gate. I know delays happen, but to wait on two out of two fights isn't a good average... Seats: I'm very small, and was very glad in these seats. I found the seats quite uncomfortable because they don't recline at all! Food/Beverage: Nothing is provided - not even water. Baggage Check: When making reservations, $30/bag to check didn't seem too bad. However, when pre-registering my luggage, in order to receive the $30/bag rate, I would have needed to spend $50 additional for a membership. I don't fly enough to make that worthwhile."
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Pros: "Absolutely nothing"
Cons: "The fact you lied about baggage fees, the fact your airline took it upon them selves to chance the standard size and weight of a carry on bag, the fact they charge you a "convience" fee for carrying your own bag. It's actually cheaper to have the airline handle your luggage than for you to carry it. The fact luggage fees seem to randomly change. I was charged 45$ for my bag on the outbound flight but for some reason I was charged 57 for the same bag for the return flight. Had I been made fully aware of all these charges I would have been able to save money while flying on a real airline."
Pros: "I had very low expectations of Spirit Airlines... from their reputation and things I read online. But my family and I had a GREAT experience yesterday. Our bag check process went smoothly and the staff was very courteous. Everything went smoothly for boarding and my husband, my son and I all sat together in the same row. Everything couldn't have went smoother and i really wondered what all the fuss was about Spirit airlines??? We had a really great experience and would do it again. Can't beat the price, even if you pay to check a couple of bags ahead of time."
Cons: "I did not like the fact that I paid my ticket 2months in advance, and when I got to the airport 2hrs early, I was told that I was late and the plane was already full. How can it be full when I had a two months reservation? It seems like they sell the same seat to more than 10 people and then they gamble on the first person to sit in it. How can a company that is run by a human being be so greedy? I have learned my lesson. There were 4 more people who the same problem as I. When I called Customer services, i was told that there is nothing that They could for me because they are not at the Airport with. I asked if they could put me in another flight and they refused saying that I have to buy another ticket. What I do not get is why Spirit is still in business? Someone warned me about them, but I thought that maybe it was that one time, but I was disappointed big time. My sister lost a baggage with spirit 2 years ago and they never helped. Spirits have lost me as Customer and I am sure that I will not be the only one. They make their tickets cheaper to lure people into buying them, then they still their money without even thinking about humanity. I had to buy another ticket and I am flying tomorrow. Worse company ever. They do not deserve to be working with people. People should never trust Spirits, it is beyond the worse."
Pros: "Wouldn't know that wouldn't even let me print my ticket."
Cons: "How when I waited in line and ended up only being 40 minutes early rather than 45 they wouldn't even pull up my reservation, which I had already checked in online too, just needed a printed ticket. Instead when I mentioned where I was going he just remarked too bad it's too late you needed to be here earlier I can't help you and proceeded to the next customer completely ignoring me. I guess being a paying customer gets you no where with this company. Now I see why everyone hates them. I used to stand up for them but I guess it was only a matter of time before being subjected to their terrible business practices."
Cons: "Spirit cancelled on me last minute and would not put me on another airline to get to Minnesota. It was a terrible experience and I have no interest flying with them ever again. After speaking to a counter agent, I called them and they couldn't get me on anything to get to Minnesota that day, which is when I absolutely had to be there in order to get my work done. It was a huge waste of my time and resources. Sure, I got my ticket price back - only after arguing with them that the reason that I should get my full ticket back (instead of just the leg to Minnesota) is because THEY cancelled on ME."
Cons: "I had a two hours delay in Fort Lauderdale and I was with my 84 years old father. I'm thinking of not using Spirit again because it's been the third time that I use it and every time there's a delay."
Pros: "I like that the weather was nice"
Cons: "I didn't like that I paid a lot more for my bags, almost $150 for 2 bags to check inn, just to get to Minneapolis and another $150 to get back and plus they was rude when I got in the airplane cause my seat belt wasn't on right, well I'm not a small guy, they was gonna charge me $5 to rent me an seatbelt adapter made me very uncomfortable in front of all people in the plane, so on my way back home I bought another ticket for south west one way trip, but I would NEVER EVER RECOMMEND SPIRIT AIRLINES TO NO ONE,"
Pros: "Prices were good. All of the crew was great and professional and friendly except Cindy."
Cons: "No effort to get me on flight which I suspect was delayed. $5.00 credit with Spirit not applied to new flight as promised. 2 hrs. 34 mins on a stopped plane no fun. A few minutes more and, by law, we would have been de-planed. Nobody likes long hours on a stopped plane. Flight attendant Cindy is a problem waiting to happen. She seemed to have an authority issue. She instructed us to remain on carpet and out of galley-flight attendant area she said. I did that and she still asked me and another passenger to move. "Standing near my doorway scares me" she said. I also heard her reprimand mothers with children very un-professionally. Not very nice table manners."
Pros: "Wheel chair service"
Cons: "Ridiculous prices. At the end even if the ticket you pay less you have to pay to much in extras, so is not cheapier!"
Pros: "It is cheap, if you can make it stay that way. I'm getting used to the middle seat. The snacks I brought with me were great."
Cons: "This flight: -Pilots were delayed, plane left 50 min after scheduled time. -While we waited the cabin was pretty hot and uncomfortable which made no sense considering the outside temp was in the 60s Every flight: -The really loud /long credit card advertisement announcements -the seat in front of you is about an inch too close unless you pay extra, then you have almost too much -they keep fares low by sticking it to people that can't keep track of all the little rules to avoid fees. Luckily I made it past the traps. -I don't like that they are further decreasing the allowed size for free personal item starting in a few months, seems like an unnecessary measure to stick more people with last minute bag fees. -The website is not great, I have only flown spirit about 5 times and I have had the website crash while trying to check in at least 3 time. At two check-in's per flight, that's a 30% failure rate. and then there's more ads, yay my favorite..."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Pros: "-New, clean plane -Flight was delayed 1 hour. Staff kept us updated, and used the time to go over some things that could alleviate further delays. -Everyone was polite and friendly"
Cons: "-Bag fees, but I get it."
Cons: "I picked Spirit because it was the cheapest. You get what you pay for. Keep in mind when you choose Spirit, you will have to pay for your carry on that is not your personal item, pay if you want to pick your seat, and pay if you have the person at the counter print your ticket. Spirit also cancelled our flight. We spent about an hour on the phone with Spirit and said that they booked me on another flight. When I went to check in, they didn't have a reservation for me. It was such a cluster. I will pay the extra money to not fly Spirit."
Cons: "I checked in online the night before, but did not print my boarding pass. When going to check bags, I waited in line only to find out at the counter that I have to print my boarding pass at a kiosk - if they do it for you they will, of course, charge you. Ridiculous. When I went to print the boarding pass, I got charged again - apparently it did not go through the night before for some reason although I was never alerted. So I was charged more now for paying at the airport vs. night before. Not to mention, two charges showed on my account."
Cons: "I called 10 days before my flight to cancel it due to a death in the family. I was told someone from management would call me within 5 day about the matter. I never heard back so I called the day before my flight and I was told once again that someone from management would call me within 5 days. They apologized that no one ever called me the first time. It's been 13 days since that last phone call and I still haven't heard back. Three tickets down the drain and no one ever called me back so I could at least pay the cancellation fee to get credit for another future flight. Horrible customer service!"
Pros: "the crew didn't communicate about the delay. i got emails that were not consistent with what was going on at the airport."
Cons: "I didn't like the charge for my "carry-on", that fit in the bin that stated, "if it fits, it's free" Wasn't free, $65 on the way to Minn. and $55 on the way back to LA. I also think your flight attendants talk way too much over the intercom. I get if you are trying to push your credit card, but I didn't need to hear about it for what seemed like 15 minutes. For people on such an early flight who would probably like to catch up on some sleep a little more quiet would have been nice. Also I think someone can spent max $10 at a hardware store and purchase something to place on the restroom doors so that they don't need to slam so much. I guess that's the price you pay for sitting in the a last row by the restrooms. **I think those seats rates should be cheaper. But probably never booking with Spirit ever again"
Pros: "Low fares were a nice change"
Cons: "Seats were not that comfortable, website could do a better job guiding folks thru booking flight, paying for seat and paying for bags."
Cons: "The flight attendants were totally unprofessional. After falling asleep during taken off, what sounded like a rowdy brunch with too many mimosas woke me up. It turned out to be four flight attendants hanging out in the rear of the plane chatting very loudly. They were certainly the loudest people on this 6:30 am flight. They were much louder than the three young unattended minor boys on the flight. It sounded like they were having a great time. They were even swapping "funny" stories about passengers from previous flights. I could have slept despite the uncomfortable non-reclining seats on this flight but the flight attendant party made it it impossible. I am sure I was not the only one. Everyone in the back 5 rows was awake. The most unprofessional customer service I have ever experienced. On another note, the spirit website that one must use to check in for free is a pain. The mobile version does not work properly and the password reset link doesnt workl"
Cons: "My flight kept getting delayed, and ultimately cancelled. For some reason Spirit did not feel the need to just let passengers know the status of the aircraft so that they could make other arrangements. I had to fly into a different city, rent a car, and drive home 2 hours (after sitting in an airport with no idea what was going on with my flight for approximately 6 hours). For my troubles? A $50 voucher for an airline I will NEVER fly again. No reimbursement. No nothing. And the kicker? It was entirely on Spirit. It was a maintenance issue. Absolutely horrible."
Airlines flying from Minneapolis to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to Caribbean
Masks required on board, masks provided on flights from Minneapolis to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Minneapolis to Caribbean
Testing for antibodies, testing for symptoms for flights from Minneapolis to Caribbean
Waiving of change fees. Search flexible flights from Minneapolis to Caribbean