On time. Nice roomy seats. Friendly staff. The promised free high speed WiFi didn’t work though.
Checki in area is abit hectic. No line or order to check the covid docs before even getting in line to check in. Check in and boarding is good. Flight 2 hours late, not surprised as every jetblue flight I've taken in the past year or so has been late ... Never on time
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "Seat was comfortable and JetBlue agent helped me and my husband to get seats together."
Cons: "No complaints"
Pros: "Excellent entertainment options with screens installed in each seat."
Cons: "A second drink cart offering later in the flight would have been nice."
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Pros: "Relatively comfortable seats, great in flight entertainment."
Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."
Pros: "Awesome crew little tight on the seating"
Cons: "Comfort for bigger wider guys"
Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"
Pros: "Spacious seats"
Cons: "Delayed flight, crew were not super friendly."
Pros: "Crew informed us about the time delays and why we had to unload the plane ."
Cons: "Boston closed their airport due to high winds."
Pros: "The crew was fabulous. They were so friendly and efficient that it truly made the experience pleasant from start to finish."
Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "Free in flight wifi, quick boarding, comfy seats and lots of leg room."
Cons: "My seat didn't decline, but I think thats because I was in front of the exit row. Otherwise it was great."
Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."
Pros: "I flew in Halloween so they also gave out free candy! More room than I was expecting"
Cons: "Seats were more spacious but definitely over over used."
Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"
Pros: "For such an inexpensive flight, I expected to be nickel-and-dimed, but I was pleasantly surprised! The seats were surprisingly comfortable and spacious, they offered complimentary drinks and snacks (cheaper airlines tend to charge for this), and free TV, movies, and wifi! I will absolutely use Jet Blue again!"
Pros: "Smooth flight from start to finish. There was originally a delay, but they made up lost time in-air. Great experience all around."
Cons: "I am literally still sitting in MSP waiting to learn when our plan will be repaired so we can get to Boston. I have a flight this evening to REYKJAVIK that I’m not sure I’m going to be able to make based on when/if we take off here. JetBlue has offered ZERO compensation other than to cancel and refund this flight."
Pros: "good crew, quick service"
Cons: "The temperature could not be regulated and about 90% of the trip was so freezing, it was uncomfortable even with jackets on"
Pros: "On time departure & arrival"
Cons: "Everything good"
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "I didnr like they charged 75 euro to carry on luggage"
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Pros: "Professionalism, on time, great customer service, courtesy always"
Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"
Cons: "Delayed departure"
Pros: "Kind, in time, great leg room and snacks!"
Cons: "Please start flying to Ft Lauderdale from Minneapolis!"
Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Pros: "Stewardess help me with luggage."
Cons: "5 hour delay, unapologetic staff, old plane, zero comfort."
Pros: "I could not have asked for a better flight. Literally, everything from checking bags to flight crew were wonderful. Very comfortable flight with a nice cabin area and seating. They even had New Release movies you could watch for free."
Cons: "Everything was perfect."
Pros: "Flight attendants were very friendly"
Cons: "Paid $70 for a ticket that provides a seat that had a broken TV. No power outlets as well is annoying."
Pros: "streamlined process, nice staff"
Pros: "Check in and boarding was easy and the staff helpful and pleasant."
Cons: "The entertainment system didn't work. Something more nourishing than chips and cookies would've been nice."
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "TV movies. Great staff. Comfortable and clean."
Cons: "I tried to get an aisle seat several times and was told that they were completely booked up in economy and when I boarded there were many many vacant seats that I noticed. I thought that was strangely bizarre."
Pros: "Everything but entertainment."
Cons: "Entertainment, all channels do not have subtitles for deaf people."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "all good"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "Late flight, minimal beverage service....on a four hours on a plane one would expect at least a second pass through the cabin with water"
Pros: "The crew was generally nice to me and my emotional support animal (dog). The people checking in my bag were friendly."
Cons: "If you are traveling with an emotional support/service animal-make sure to include the breed and approximate weight of the animal in the "additional details" on the online form you have to fill out. They don't ask those questions but then need it to process the request. Call times are 90+ mins."
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Crew was grumpy"
Cons: "Could have been on time"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Pros: "The Minneapolis staff were great! Quite a few were available and the line moved quickly. Boarding was a breeze."
Cons: "The baggage in Tucson took a long time to arrive and was on a different carousel than had been announced. The Tucson experience is much poorer than the Mpls one. A+ for MPLS and C- for Tucson. Same rating for departure from Tucson. C- for Tucson and A+ for MPLS."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Fast and friendly"
Cons: "Bathroom in the back was leaking water on the floor, and there were a lot of young kids on board... minor stuff"
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "The flight was overbooked and the attendant at thr check in counter upgraded me to first class for free. What a great experience. Best travel experience I've had. Nothing beats the warm chocolate chip cookie they served us for dessert :)"
Pros: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Cons: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Pros: "Everything was very simple. All employees were great"
Cons: "I missed the captain announcing where we are flying over once in awhile"
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "The price was right"
Cons: "I wasn’t able to select my seat when I booked the flight and I wasn’t able to check in and get my boarding pass online. Then the flight was delayed almost an hour."
Pros: "Crew was friendly"
Cons: "Both flights delayed due to air traffic control (too small of an airline?), vague threatening announcements about stopping all boarding unless people came forward to check their overhead luggage, horribly uncomfortable seats and far too loud, obnoxious PA system."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Cons: "waited in line for over an hour and then was told i could not board the flight! Next flight was in four days! How can they do this? Called the supervisor down and she had no authority to do anything! She handed me an 1-800 number and told me to call them. Asked for transportation to the main terminal and she pointed down the aisle and said " the train is thatwa way " Here's who will get you home - 1-800 - DELTA."
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Pros: "Nice people, easy boarding, very friendly attendants on board."
Cons: "can the seats get any closer together? I'm skinny and I couldn't cross my legs without sticking them into the isle first."
Cons: "Seat was uncomfortable and too close to restrooms."
Pros: "on time and no problem getting seats I wanted"
Cons: "Given unsafe seat. Had to change at last minute prior to landing, by a very abrupt flight attendant. Seat should have been red lined. Another passenger where I was moved to had a similar experience. My flight attendant told me that I should have reported the issue earlier. How was I to know that any seatback that goes up 2 inches short of vertical is bad. Am I to know the airline or FAA rules?"
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "I felt like a sardine in a can. Seriously can you make seating more comfortable? It's torture while first class is treated like royalty. The coach seats were hard as rocks and tiny. I hate flying because airline companies treat people who can't afford the over priced first class seats like cattle. Airlines are greedy. The good price for the flight is great but in the end feeling cramped and getting my legs and arms bumped every time someone walks by is ridiculous. GET COMFORTABLE SEATING IN COACH DAMN IT!!"
Pros: "A good price for non-stop flight. It flies out of terminal 2 which has easier access than terminal 1 at the MSP airport. The afternoon fly out time worked well with my schedule."
Cons: "The seats could always be a little larger."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Pros: "Paid more for priority seats roundtrip to find out nothing about it is priority. They boarded our section last. All rows were bparded before rows 4 through 8. What a waste of money. Never flying Sun Country again. Not to mention the flight attendants repeatedly bump into my wife by reaching over her to serve people in the row in front and behind us. So rude..."
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Flight was full, checked out bags at gate. Really don't mind doing that. Got earlier seating after all the other special seating."
Cons: "Tried online check in day before, only specialty seats were available for $15 more. Nothing special about seats, only ones left. Had no choice, booked those gave CC details. Paid $30 more, but obviously no choice. Got to airport, tried to print boarding passes, had to choose seats again. Ones from day before did not take. Thankfully, not charged. Frustrating though."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "On time. Good prices."
Cons: "Had to check in for boarding pass because we were in exit row, even though it cost $15. It was another line to stand in."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "Great service."
Cons: "Later departure"
Pros: "Color of the seating, the green upholstery gave it a cheering pop of color Appreciate being able to have a can of pop, with a glass of ice"
Cons: "Hand held movie device, 12 min. Into the movie it froze... Flight attendant was awesome at reimbursing me. Did not enjoy any food, Should have NA option in your survey."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Pros: "More legroom than the bigger airlines, comfier seats, reasonable price. Great experience overall"
Cons: "The ONLY complaint I have was there were no free snacks and it was a 3.5 hour flight...but I did get a whole can of soda for free so that was nice"
Pros: "Mostly hassle free, but nothing special at all."
Cons: "Frankly, the crew & the flight from MCO to MSP was much better than the return flight, which is what this survey is about. Before we bought the tickets, we were told to bring proof of the funeral we were attending to get a discount/refund for the airfare afterward, then on the return flight we were dismissed as fools for not presenting this info when we bought the ticket. How could we present info for something that had not yet taken place. The obituary didn't even hit the papers until 2 days after our original flight. Also - the MSP security harassed my 80-year-old mother & she is now having nightmares as a result. Sun Country could have done us a service by letting us know when we booked her flight as a senior that there were safeguards for her, but we were told nothing."
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Pros: "Good seats, comfortable w headrest adjustable"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "The flight was delayed."
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Pros: "nothing. Plane never left."
Cons: "Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "They seem to have more time for the passengers then other airlines do"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "Old, small seats, no tv, no WiFi"
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Cons: "Flight delays and cancellations."
Pros: "Good communication from the captain"
Cons: "The delays"
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Pros: "Wider seats."
Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Cons: "delayed 2 hrs in perfect weather"
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Pros: "Flights were on time. Airport was clean."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Pros: "Friendly and prompt service."
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Nothing. Was a lot of waited, the people were mad rough."
Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "Crew was nice, drinks"
Cons: "Ended up landing in Oklahoma, no hotel available even with the voucher, no food in airport,"
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Pros: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
Cons: "My first flight was cancelled. This was frustrating as there were not options for a flight out that night. And then the airport staff let us know there weren't even places to stay. Very disappointed."
Cons: "Flight delayed about two hours"
Pros: "Clean plane very spacious"
Cons: "Flight attendance was been rude he offer food everyone except me when I ask if I could get a drink he was making all this face like not wanting to give me anything"
Cons: "Internet WiFi"
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "Great to always feel comfortable while traveling."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "Flight was quick and the flight attendants were nice"
Cons: "I'm 6' tall and my head was above the headrest, so it wasn't super comfortable to lay back."
Pros: "Service and respect very good"
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
Cons: "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."
Pros: "Not really impressed"
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "On time Friendly staffs"
Pros: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Cons: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Cons: "The crew & boarding. Awful snacks."
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Cons: "milk products in the snack bag, gross."
Cons: "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
Cons: "Long wait on the plane on the tarmac."
Pros: "The flights were wonderful. Boarding process went smoothly."
Pros: "On time quick flight."
Cons: "No legroom, snack a joke, no entertainment."
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Pros: "The staff was friendly"
Cons: "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
Pros: "Flight staff was wonderful."
Cons: "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Pros: "On time and friendly to Portland as always."
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Cons: "seats were extremely uncomfortable"
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Cons: "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Pros: "It was a good flight."
Cons: "No complaints."
Pros: "Overall good flight. Very quick! :) nice pilot"
Cons: "Nothing in particular."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "Very slow boarding. The entire last boarding group had to gate check our bags, despite there being lots of room in the overhead bins when we got on. Then we had to go to baggage claim to retrieve them, rather than having them unloaded quickly and returned to us when we de-boarded. My carry-on is no longer clean; it not has big black spots on it, and came though the baggage claim partially wet from the rain. I was not happy."
Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"
Pros: "Comfortable seats ,they seem to have a new ergonomic design that make them more comfy . More leg room even in regular economy seating."
Cons: "Staff wasn't very talkative just kinda did the basic beverage service and that's it . Not rude but not overly friendly either . The crews that work for Southwest make you laugh and they're so much more interactive with passengers ."
Pros: "Great flight crew. MSP airport was outstanding"
Cons: "Flight delay"
Cons: "Delayed three times"
Cons: "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."