Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Pros: "Good seats, comfortable w headrest adjustable"
Pros: "How fast we borad the airplane the sever was good and nice respectful"
Cons: "Just speed up little fast unload the airplane"
Cons: "The flight was delayed."
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Pros: "nothing. Plane never left."
Cons: "Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Cons: "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."
Pros: "They seem to have more time for the passengers then other airlines do"
Pros: "Smooth flight !"
Cons: "Too tight for 6'3 male."
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "Old, small seats, no tv, no WiFi"
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Cons: "Flight delays and cancellations."
Pros: "Good communication from the captain"
Cons: "The delays"
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Pros: "Better than walking!"
Cons: "Extremely cramped space."
Pros: "Wider seats."
Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"
Cons: "Messed up college for your mismanagement."
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Cons: "delayed 2 hrs in perfect weather"
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Cons: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Pros: "Friendly and prompt service."
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Nothing. Was a lot of waited, the people were mad rough."
Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Cons: "Cancelled flight. Could not get a flight to tulsa. Moved to a delayed flight to OKC with rude gate staff and no inflight drink or food service."
Pros: "Crew was nice, drinks"
Cons: "Ended up landing in Oklahoma, no hotel available even with the voucher, no food in airport,"
Pros: "On time"
Cons: "Smaller plane, tight space"
Pros: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
Cons: "My first flight was cancelled. This was frustrating as there were not options for a flight out that night. And then the airport staff let us know there weren't even places to stay. Very disappointed."
Cons: "Internet WiFi"
Pros: "Not mu h"
Cons: "Sardine packed"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "Great to always feel comfortable while traveling."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "Flight was quick and the flight attendants were nice"
Cons: "I'm 6' tall and my head was above the headrest, so it wasn't super comfortable to lay back."
Pros: "The view of the sun set"
Pros: "Service and respect very good"
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
Cons: "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "Didn't make it to Denver"
Cons: "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
Pros: "On time Friendly staffs"
Pros: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Cons: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Cons: "The crew & boarding. Awful snacks."
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Cons: "milk products in the snack bag, gross."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection"
Pros: "The flights were wonderful. Boarding process went smoothly."
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Pros: "Being extremely punctual."
Pros: "The staff was friendly"
Cons: "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Cons: "seats were extremely uncomfortable"
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Pros: "It was a good flight."
Cons: "No complaints."
Pros: "Overall good flight. Very quick! :) nice pilot"
Cons: "Nothing in particular."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "Very slow boarding. The entire last boarding group had to gate check our bags, despite there being lots of room in the overhead bins when we got on. Then we had to go to baggage claim to retrieve them, rather than having them unloaded quickly and returned to us when we de-boarded. My carry-on is no longer clean; it not has big black spots on it, and came though the baggage claim partially wet from the rain. I was not happy."
Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"
Pros: "Comfortable seats ,they seem to have a new ergonomic design that make them more comfy . More leg room even in regular economy seating."
Cons: "Staff wasn't very talkative just kinda did the basic beverage service and that's it . Not rude but not overly friendly either . The crews that work for Southwest make you laugh and they're so much more interactive with passengers ."
Pros: "Great flight crew. MSP airport was outstanding"
Cons: "Flight delay"
Cons: "Delayed three times"
Pros: "My only issue was that since this was a connection flight I would have liked the gate to be close to the gate I was arriving from. I had to sprint all the way to the other side of the airport just to catch my flight. I didn't like that, but I made it within 3 minutes before They were going to stop the boarding."
Cons: "My only issue was that since this was a connection flight I would have liked the gate to be close to the gate I was arriving from. I had to sprint all the way to the other side of the airport just to catch my flight. I didn't like that, but I made it within 3 minutes before They were going to stop the boarding."
Cons: "I'm not a cofee guy , meat and potatoes right. The carmel wafer cookie thing, not bad. I like peanuts one bag plain, one bag honey roasted perfect. Then the second carmel wafer came, I guess what choice do I have. The accountants have won, flat tasteless wafers fly best due to form factor plus most will not take another once they've had the first. Maybe several selections of the flavored wafer cookie? Imagine beer with a salsa wafer, wine with cheese garlic wafer, coffee and cheesecake wafer. In app selection or purchase by seat number. You customize your entertainment and refreshments. Yeah you had to pack light and get a millipeeper scan, but now for some reward. The new plane is nice, smooth surface seating, clean carpet. Not grossed out at all. Could not review the toilet, have never been. The wafer thingy is not refined enough yet. easy fix."
Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "Low cost flights with no frills works for me. If you want perks, don't use Frontier. Simple, right?"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "Great flight. Arrived 45 mins early. Very friendly crew."
Cons: "Check in desk was not open until 9am. Less than 2 hours before takeoff on busiest travel day of the year."
Cons: "Service. The companies clear disinterest in providing service was evident by the poor training of the staff."
Pros: "The people I met"
Cons: "The delays"
Pros: "The flight itself was fine"
Cons: "The multiple delays for takeoff and waiting on the runway once we landed since another plane was occupying our gate"
Cons: "Was charged $70 for overhead baggage...on the return trip Frontier would not allow the overhead bag and charged an extra $40 for the same carry on bag...Highway robbery"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "Quick boarding"
Cons: "Small seats, dont recline,no leg room, no free refreshments. You are nickle and dime for everything. When all is said and done I saved no money flying this airline"
Pros: "The seats we had were spacious"
Cons: "I guess I don’t understand, what I pay my fare for if I have to pay a separate fee for seat. The fare should include the seat. Then to charge you an arm and a leg for your luggage. I will never ever fly frontier again"
Pros: "You get what you pay for right? So there are no frills here. I would say that this is like public transportation in the city. Every thing went fine There were no issues but no perks. I would not use frontier for a flight longer than two hours. You pay for your seat, your beverages and snacks and carry ons so be prepared and bring your own snacks and beverages and check your bag."
Pros: "Crew was super nice"
Cons: "5 hour delay"
Cons: "Flight was delayed & showed as so on the app but the gate staff never said or posted as a delay. If I hadn't loaded the app I would have never known. No time estimates were given for the delay & no explanation"
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Crew was great on both flights"
Cons: "Ridiculous costs for baggage. I expect to pay for even carry on these days, but $40 for carry on is crazy! Seats were very uncomfortable. Frontier used to be my favorite airline, now it seems unlikely I will fly with them again."
Pros: "Pilot tried to make up time, but had to wait on copilot, then paperwork, and even with being over 2 hours time luggage either didn't get moved from original plane or lost. I worked in customer service for 28 years and there could have been things done to ease the tensions. I was lucky and could easily go with the flow, but their were families and business people who had some real issues. Weather definitely was an issue and I am glad they consider safety first."
Cons: "Lack of attention to those who just needed reassurance that It's going to be OK and you would get them to their destination safely."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Cons: "Flight delayed forcing Ll to stand on line trying to see about the connection. No updates or info given. No frontier flights available for 3 days and stranded. Had to book another airline to get home."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "The nice flight attendant took time to explain the safety equipment on the exit row doors and even gave a little demo when I ask her a question. All with a smile on her face and a joke or two to make it fun. I am sorry I cannot recall her name."
Pros: "Charge for carrying on bag and space between sets are to close"
Cons: "Flight was on time."
Cons: "Using Kayak, the price of the flight looked good. After booking, we found out that Frontier wants $35 per checked bag and $40 per carry on and $11 per seat to choose your seat. This made Frontier only a couple bucks cheaper than Delta that had a much better schedule. Live and learn."
Pros: "It showed on time all he time and few minutes before boarding it was canceled. It was canceled because flight coming from different city was not able to make. They knew that but kept & the customers waiting till last minute and there was no attended at the gate. So one needs to exit the security, go to the counter, wait in line for more than 30 min to know what happened and they do not have any other flight to till next day."
Cons: "There is nothing to like, I would not even rate 1 star, since there is no option of 0 star."
Cons: "It got canceled"
Cons: "Flight was canceled, frontier has one plane. No ability to work with other airlines."
Cons: "Seats are rock hard and finding gate for frontier airlines takes for ever"
Pros: "The crew was great! Got upgraded to the emergency exit seats for extra leg room!! That's a BIG plus!! Very comfortable and good experience!!"
Cons: "Nothing!! There was a tiny baby a seat up and across the isle that the parents were GREAT about keeping her from crying as much as possible. Those parents WERE GREAT!!!!!!!!!! And are MUCH APPRECIATED with no sleep!!! That wasn't negative, sorry. Everything was GREAT!!!!"
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Pros: "Very nice flight....flight attendants were very friendly and accommodating. NICE to leave on time and land early!! Lots of leg room. For a last minute ticket purchase I was certainly excited to find such a great deal. Definitely will fly Frontier again."
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Pros: "The crew was nice."
Cons: "All the extra hidden fees were so expensive. It was more than $70 extra just to check in. You have to pay extra for a seat. Carry on bags are $30. Checked bags are $25. Water is $2. If I'd known that the price on the ticket was not the price I would pay I would have flown another airline. It was misleading and dishonest. I'm never flying frontier again."
Pros: "My son has autism, we were allowed to board first with plenty of time to get settled into our seats. This was EXTREMELY helpful. We both enjoyed the humor and joy spread by the crew, even the pilots injected some fun into the trip."
Cons: "Fee for checked and carry-on baggage. Fee for food & drink. Tight sitting space, little leg room."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Cons: "Cost to check carry on is ridiculous! Also it is inhospitable not to offer water or to have to pay for soda or coffee. Inappropriate crew humor.....no boundaries! I will not fly with Frontier again!"
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Flight was late boarding but the crew made an effort to make up the lost time."
Cons: "Cramped seats."
Pros: "That it was a short direct flight."
Cons: "People are packed into the plane like sardines. There is very little room. It is often hot until the flight gets going."
Pros: "Nice crew. Plane was clean."
Cons: "Separate charge for bags, pick a seat, snacks, etc. Commercials during flight. Obnoxious. Flight started out being a little cheaper, but as long as I plan ahead, Delta ends up being the same or more cost effective."
Cons: "I will never book another frontier flight again. The hidden charges, such as 40$ for a carry on, 11$ for your seat, are ridiculous. The plane is very uncomfortable. The seats DO NOT recline. Who makes a plane without reclining seats. It was like sitting on hard plastic for the duration of the flight. Never again. Two+ hour delay. This I understand things happen. I think the crew's response to this was "well we got you here safe". Ok add sarcasm to the frustration. Never again."
Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"
Cons: "Sears were not that comfortable and didn't recline"
Cons: "No driver to push out plane Broken plane Decision to send replacement plane 18 hours to late Terrible communication Lack of help for gate personnel (guy worked 24 hour shift) 22 hour delay lived in MN AIRPORT with a $10 voucher Arrived at 345am to get through security, left gate and flew to Denver at 315 the next morning."
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Cons: "Seats were very uncomfortable. The lack of food service didn't bother me and all of the employees were great."