Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to Quintana Roo
|September||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$776||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Sun Country Air, Delta and Aeromexico have all waived their change and cancellation fees on flights from Minneapolis to Quintana Roo. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Minneapolis to Quintana Roo.
|Flights to Cozumel||4h 01m|
The cheapest ticket to Quintana Roo from Minneapolis found in the last 72 hours was $100 one-way, and $202 round-trip. The most popular route is from Minneapolis to Cancún, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $90.
Aeromexico flies most frequently to Cancún from Minneapolis.
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 427,886 active cases of COVID-19 diagnosed in MX and 20,864 deaths as of Jan 25 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Quintana Roo.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Quintana Roo is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Quintana Roo with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Quintana Roo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "On time"
Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."
Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"
Pros: "Enough room in seat"
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "Crew was friendly"
Pros: "It went well"
Cons: "Nothing to complain about"
Pros: "Crew was wonderful both ways."
Cons: "The flight times are much later at night."
Pros: "Great Crew! Cordial & pleasant. Have never had a bad experience flying Sun Country. Have had many national, international flights with this airline and have never been disappointed; although the seat bottoms could be a bit more comfortable. But all in all, can't be beat for service and pricing"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Pros: "Wasn't a full flight. Had an entire row to myself."
Cons: "I was trying to get my seat changed at the gate. when a young male employee cut me off twice. so he could flirt with the girl helping me."
Pros: "Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she'd been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional."
Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."
Pros: "Kind staff."
Cons: "Having to pay for the tablet to watch movies."
Pros: "On time, boarding was great and very polite crew."
Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."
Pros: "The airline was very helpful, the flight attendant were friendly and they heled me get another flight when I thought the 19th was Wednesday. So had to rebook a flight on Thursday after missing my flight on Tuesday. Great airline!!!!!!"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "They don't nickel and dime you. Very pleasant staff."
Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."
Pros: "Very attractive pricing. While I rode with a senior class field trip they were very well behaved."
Cons: "I got an alert from Kayak and tried to check in with Sun Country. I am unable to check in unless I have an Elite club membership or unless I am willing to pay to upgrade my ticket. I do prefer aisle seating but not enough to pay extra. I was at the airport 21/2 hours early and the only aisle seat available was in the very last row. Hard to believe that everyone else on the flight was either Elite or paid to upgrade."
Pros: "Inexpensive flight to fl."
Cons: "No food or entertainment."
Pros: "Staff is great, friendly, happy always. Punctuality of flights great Prices better than other big airlines, which is why we choose SC Communication is good Staff again is supiorior to all other airlines - always smiling, friendly, helpful and act like they want to be there and help customers. They are even fun and not so serious."
Cons: "- Should consider designating a section of the plane for families with kids- especially small kids. - Adults should be able to enjoy a relaxing vacation - especially when taking a special adult vacation and break from their kids and families for a stress-free vacation. Flights should accomodate adults and non-families too. - We were on a flight with 10 kids in diapers and under the under the age of 4 spanning all in an area of 4 or 5 rows. - Love kids but they were screaming, crying and having tanterums on the flight out and on the flight back. It was a airborne daycare center and very miserable and stressful for all."
Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."
Pros: "Great service from ticketing to crew. Crew member went out of his way to save me $20. It's the little things that count. Loved this airline!!"
Pros: "Pilot communication, 12 minute early arrival to Ft meyers and Minneapolis airline Customer service person was outstanding."
Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"
Cons: "there was no wifi"
Pros: "I liked that the pilot introduced himself and the crew and his voice was comforting. The crew was friendly. I liked my aisle seating. leg room was great for me."
Cons: "This had nothing to do with the flight itself but the video players are rather expensive. I paid the $8 for one the first flight but I refused to pay again on the second flight. So I had no entertainment on from Minneapolis to JFK. I bought my own meal onto the plane. Also the ground crew in Minneapolis seemed unorganized during boarding."
Pros: "On time"
Cons: "Pay for food and drinks"
Pros: "They were very helpful in assisting us. Excellent customer service. I will fly Sun Country air again."
Cons: "Nothing. I liked every."
Cons: "They board early!"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very nice."
Cons: "I did not like that I could not select my seat kin advance. Unless of course I wanted to pay up for a higher price seat. Stop the games. Satisfy the customer."
Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."
Pros: "Everything went to plan and the staff was cheerful and welcoming!"
Pros: "Everyone on sun country was so friendly! I had a pretty tight seat spot in the back and got asked to move to first before we took off. As a member of the National Guard, I really appreciated that! Everything was great."
Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Pros: "Yes very good flight"
Cons: "Everything was good!"
Pros: "Great service."
Cons: "Later departure"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The seat assignments and boarding were very easy to handle."
Cons: "The plane was noisy but may have been due to the air conditioner that was running full blast making the plane freezing."
Pros: "That I was accommodated to sit with a friend at the last minute."
Pros: "This was my first time flying with Sun Country and it was a very comfortable flight. The crew was incredibly nice."
Cons: "Over crowded. Wanted at least 25 passengers to surrender carry one for checked, otherwise departure would be delayed. Really??!!"
Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Good flight"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "Checking in took a while in Aeromexico."
Cons: "Entertainment or WiFi being available"
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Cons: "Poor signage, lack of good food restaurants, the over all quality has gone downhill since the 80's and 90's when I would eagerly look forwards to flying to Mexico."
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "Buenas actitudes"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "At least this one is on time."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Cons: "The flight was delayed."
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."
Pros: "nothing. Plane never left."
Cons: "Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours."
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Trip went smoothly"
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Cons: "Once we landed, we waited on the tarmac for good 20 minutes because something (I didn't understand what) was blocking the gate."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Pros: "We were rerouted through Philadelphia."
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"
Cons: "Flight delays and cancellations."
Pros: "Comfortable and simple flight"
Pros: "Great service."
Cons: "Only served half people beverages. No entertainment"
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Pros: "Wider seats."
Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Cons: "delayed 2 hrs in perfect weather"
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "The crew was friendly and competent."
Cons: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
Pros: "In flight entertainment options. new, clean aircraft."
Cons: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"
Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Cons: "Delayed flight, moderately friendly crew, moderately comfortable flight, expensive."
Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Cons: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Pros: "Friendly and prompt service."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Pros: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
Pros: "Wireless entertainment and seat spacing on the airbus"
Cons: "Boeing seats are too close together. Space them out"
Cons: "Internet WiFi"
Cons: "Seats were not as comfortable as they could have been they could have provided a usb charger."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Pros: "Very friendly staff. Very smooth bag check. It was crowded but the line moved quickly. Boarding was very organized and easy to maneuver. The flight was very enjoyable and we actually landed 20 minutes early. United has once again provided an excellent flying experience!"
Cons: "There was no part of the entire united experience I did not like."
Pros: "First time to fly! The ground crew were very helpful. The crew members were really cheerful-- they were super professional about dealing with a crying baby, food was good-- I loved led the Shepard pie, and the aircraft was really new, and on time."
Pros: "Easy boarding, on time take off"
Cons: "Arrived early (yay), but had to sit on the runway for 45 minutes waiting for a gate and ended up getting to the gate later than the original expected time. Pretty ridiculous."
Pros: "Healthy options maybe apples or something, and cheaper for snack packs. Ability to accept cash."
Pros: "I liked the savory snack mix."
Pros: "Private screening and movies available."
Cons: "No drink was offered due to descent sooner than planned. Very rough turbulance during descent."
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "Friendly flight attendants."
Cons: "When I made the reservation, somehow I was assigned lowest status, and boarded the plane last, meaning no overhead storage."
Pros: "$155 roundtrip cost with limitations described before purchasing tickets. It would be much better to at least be able to take a backpack as a carry-on, but all costs were included in the price except luggage and that was reasonable at $25/bag."
Cons: "Not being able to take a backpack as a carry-on"
Pros: "On time Friendly staffs"
Pros: "The crew was nice and boarding process went smoothly."
Cons: "The inflight entertainment would constantly shut off and not work causing you to restart everything. Also, multiple movies being offered were unavailable.'"
Cons: "There was no provided entertainment"
Pros: "The flight was great. The seat was comfortable, the staff was funny and kind."
Cons: "You need more sparkling water on the flights, LaCroix. Or Dasani, so many people no longer drink diet soda for healthier options, more sparkling beverages would be wonderful."
Pros: "I didn't like anything from united."
Cons: "I really didn't like how the agent by gate presented herself. She was rude and disrespectful. She wouldn't let me get hold of my son who was flying with frontier to Denver get my book. Than frontier charged my son $45 for a small bag. This is sad"
Pros: "service is good."
Pros: "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
Cons: "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
Pros: "Very nice large roomy airplane"
Pros: "On time, no delays."
Pros: "Easy in/out of the plane."
Cons: "Wifi Entertainment wasn't working."
Pros: "Flight was on time and punctual"
Cons: "The two air hostess were quite salty and unhappy with most passengers. Felt that all of were a burden - c'est la vie!"
Pros: "One of the best flights I have ever been on! Everything was right on time."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "The lady helping me before boarding plan was awesome thanks enjoy your week"
Pros: "They were patient"
Cons: "My flight was delayed and I had a question which they could not answer unless I waited in like. There were only three people ahead of me but I waited in that line for 45 minutes. You guys need another computer station to keep the line moving. Then when I went to board the plane, the woman who helped me before customs had printed out the wrong ticket for me so I had to wait in a line AGAIN and get a new ticket printed out."
Pros: "First leg had free streaming on your own device, which was awesome!"
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Pros: "We got here"
Cons: "Lost luggage"
Pros: "some airline don't have entertainment like tv and wifi is very poor"
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Cons: "Delayed three times"
Pros: "Actually probably should have given 5 stars"
Pros: "Left on time and got to destination early!"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"
Cons: "Due to the frequent gate change updates from Kayak we ended up at the wrong terminal. Because of this we were late for our flight which they would not let us get boarding passes for so they bumped us to a flight 2 hrs later. After getting through security we realized the original flight was delayed. We asked the airline if we could get back on that flight and we were rudely told no without a good reason. So we sat for what ended up being and hour looking at the plane we "missed" before it took off. No using United again."
Pros: "Flight was on time - smooth ride also"
Pros: "Clean comfortable ride"
Pros: "Leaving Mpls was fine. We were able to board from terminal without walking outside in cold. Plane isn't big enough to take carry on so I left it at the ramp before boarding plane and was fine."
Cons: "Getting off in Dulles- if Mpls can find a way for us to get off plane without getting outside and waiting in cold for carry on bags I would think Dulles could do the same."
Pros: "Friendly stewerdasses"
Cons: "Flight left almost 2 hours late for something that was not even fixes but ignored by flight crew. Missed connecting flight and was only offered $14 food voucher and a stay at a really crappy hotel 20 minute drive from airport . A really disappointing first impression, possibly my last....... Not sure yet"
Pros: "Flight was overbooked on the way to MN. Cancelled for 2 DAYS on the way back. This mishap ruined my New Years plans and cost me hundreds of dollars due to not getting back to work. I'm disgusted with the way I was treated by the representatives. By far my worst experience flying."
Pros: "good flight,, good seat size"
Cons: "Route tracker was unavailable."
Pros: "Flight itself was ok"
Cons: "Plane left late and it didn't get me to my connecting flight on time. Left me stranded in Chicago for 14 hours with no compensation for my time. This is something that needs to be remedied. I am trying to get to my mother in the hospital"
Pros: "Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented"
Cons: "No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now."
Pros: "Staff were very friendly"
Cons: "Multiple different mechanical issues caused two delays, we deplaned twice and were delayed five + hours. Little communication and a delay of this magnitude significantly impacted travel plans"
Pros: "The flight was non stop at the time I was looking for."
Cons: "Frontier is definitely a NO frills airline. The seats are very hard and uncomfortable and they charge for everything. It was not a horrible experience, but not sure I would use this airline again I the future."
Pros: "Good flight crew. Early boarding if traveling with children. Couldn't beat the price."
Cons: "No free beverage service...not even water. Non-reclining chairs but surprisingly pretty comfortable"
Pros: "friendly staff. Great flight... landing and take off smooth."
Cons: "Our seats didn't recline, but the row in front of us did. Made it really close."
Cons: "No free pop or peanuts anymore? That's cheap."
Pros: "The crew was amazing. So happy and helpful."
Cons: "Flight leaving to Denver was really delayed. Quite a few people missed their connecting flights which was sad."
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "Seats very comfortable in 1st couple of rows"
Cons: "Not a fan of paying for everything aka-cart. Ticket on Kayak looks cheaper, but once you discover you just bought a ticket on airline that up charges for : seat, carrying bag, coffee, water. Etc. the"deal" goes away real fast. My fault for not knowing --won't make the same mistake again. Kayak needs to mark or designate these airlines so it is easier to compare apples to apples."
Pros: "Terrible. Used to be our favorite airline, decent seats, TV, free carry on. The only positive I have to say now is we arrived early. To bad, but I do not think we will fly Frontier again"
Pros: "the take off and landing went smoothly, especially for someone with anxiety."
Cons: "as I am sure you heard from others....more leg room as I am over 6' tall."
Pros: "Thought I was getting an awesome price but then when chkd in i had to pay for my seat, pay to take a bag & if I wanted a drink I would have to pay for that too. Staff was very cordial."
Cons: "Having to pay separately for a seat, chkd a bag cost & have to pay for a treat."
Pros: "The price was good. Good landings."
Cons: "No entertainment and seats did not recline."
Cons: "Flight was delayed & showed as so on the app but the gate staff never said or posted as a delay. If I hadn't loaded the app I would have never known. No time estimates were given for the delay & no explanation"
Pros: "I liked the ticket agent in Denver who fixed my incorrectly printed boarding pass."
Cons: "Flight was over 2 hours late. Missed my scheduled flight in Denver, did get on a later flight that night, but got in very late. Ticket agent at the desk before I left MSP took my boarding pass for flight from Denver to SLC, not sure if he listed me on the wrong flight out of Denver or if the agent at the desk in Denver printed the wrong boarding pass. A SLC and Las Vegas flight were at neighboring gates when I realized something was wrong. I'd been printed a boarding pass for the flight to Las Vegas instead of SLC. Glad I noticed it before the last flight to SLC left. Was suffering at the time with a bout of diverticulitis, the straight up and down, nonreclining seats were horrific for me."
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "Inexpensive flight. Quiet."
Cons: "For the price, nothing."
Cons: "My flight was cancelled for two days I missed two days of work then my flight was re-scheduled only to have it delayed again missing a 3rd day of work I was stranded in an airport for 24 hours with no compensation the airline said it wasn't their fault, there was no care or concedrn on their part."
Cons: "$40 carry on fee, plastic seats, late departure"
Pros: "Price. Crew was very courteous and friendly."
Cons: "Space is tight. I would not recommend for anyone over 6' 2". The table tray is a joke."
Pros: "The booking never said anything about charging for a carry-on. They simply said you were allowed one carry-on and one personal bag. Then they hit you up another $40 at the gate. It's a cheap shot. The flight was five hours delayed with no explanation. Never again. I missed my frontier connection and they couldn't get me to San Diego for two days. Plus, they would not pay for a hotel in Denver. They abandoned us."
Cons: "Left on time arrived in one piece"
Cons: "The four hour layover"
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Cons: "Flight was delayed"
Pros: "Everything was great"
Pros: "Great flight on every measure."
Cons: "Realize there are fees even for carry on luggage."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "The price was cheap."
Cons: "It was unclear that you needed to pay a fee for a carry on bag with this airline."
Cons: "I spent 14 hours in the minneapolis airport with mechanical issues."
Pros: "Only redeeming thing was the ONE girl working to reschedule our flight and coordinate our hotel. She was clearly overworked but still was polite."
Cons: "Terrible communication. Terrible organization."
Pros: "It was just a typical flight."
Cons: "There was no entertainment. Also no free beverage."
Pros: "Horrible never again use frontier airline"
Pros: "The ease of getting through the airport and security."
Cons: "The seats were a little small"
Pros: "The drinks. The quick boarding. The passengers."
Cons: "Not very friendly male flight attendant. Poorly put together female flight attendant. Being charged for carry ons."
Pros: "Ticketing agent attempting to help get me through to the flight on time despite TSA."
Cons: "I realize TSA is out of frontier' control but the plane was still present and the boarding tunnel still out & attached to the plane, Frontier assured me they wouldn't leave without me & yet when I arrived at the gate they refused to let me board. Then when I communicated that I absolutely had to get to Denver that evening because I play professional sports & had a game the following morning & cannot wait until their next available flight, they could not come up with another solution & refused to help me board another plane later"
Pros: "Finally got from Mpls to Orlando"
Cons: "Minimal communication as to why a 3 hour delay. Once landed in Orlando, kept on tarmac for more than an hour, due to t- storms, in a plane with many children. No water or snacks offered to kids who had now been traveling for 4 to 5 hours. Frontier charges for everything - business model not ficused on customer service"
Pros: "Seemed to have more legroom than delta"
Cons: "Nothing to drink and no magazine"
Pros: "Good deal on flight...."
Cons: "Didnt know everything is ala carte. Ok, but when you're traveling with a family of 5, Charging $40 for carry on and 35 to check a piece of luggage---Very frustrating, the value went way down!!!!"
Cons: "Sears were not that comfortable and didn't recline"
Pros: "The flight attendants gossiping about the other crew!"
Cons: "Having to pay for seats, mobile check in that kept thing me I hadn't paid for the seat, having to pay for a bag at one price at check in and a different price at the airport (it goes to the same place people), having to pay for your carry on, really?!!!?, having to pay for a pitifull snack, pay for a soda (surprised you don't have to pay to use the toilets!) And could you get any meaner flight attendants. The poor guy next to me seat didn't work and she practically bounced him off the plane cause he couldn't get his seat back in an upright position. what we thought was a great ticket price ended up being more than Delta!"
Cons: "Frontier charges for both carry-on and checked baggage and it is a little less to check a bag. Unfortunately, there is only one ticket window to check said bag at our airport. It also only open 2 hours prior to take-off. If you get there early, you have to wait to check in. Because many people get to the airport early, even two hours early the line is crazy."
Pros: "Quick boarding Nice crew"
Cons: "Check in extremely slow Checkin crew 15 min late"
Pros: "Plane didn't crash"
Cons: "Nickel and dime everything"
Pros: "I clicked check in, but it wanted my email again, even though I got my notice via email. The error message was not clear so I thought I did successfully check in. At 530 I did not get my boarding pass on time to make my flight and to pass through security."
Cons: "No driver to push out plane Broken plane Decision to send replacement plane 18 hours to late Terrible communication Lack of help for gate personnel (guy worked 24 hour shift) 22 hour delay lived in MN AIRPORT with a $10 voucher Arrived at 345am to get through security, left gate and flew to Denver at 315 the next morning."
Cons: "The employee was not at the check in counter until 90 minutes before the departure time. The check in line was very long at that point. There was not much time to relax after checking in and passing through TSA."
Cons: "I didn't find out about their charge for seats until I checked in to get seat assignments, and also their carry-on charge, plus charging for the normal complimentary drinks. I will more than likely not use Frontier again. Very misleading"
Pros: "Continued.. The desk staff had a confirmation number but did not know for what airline or time. That took 4 calls for them to get completely together. I felt bad for them. They stayed calm and took the brunt of frustration of 300 people while those responsible got paid more and didn't back them up. I appreciate that we were rebooked on SW."
Cons: "Having to stand in line for hours to get basic information about what to expect. Everyone (almost) has a cellphone. Why not have an emergency response team when there is a system failure (s)?? I HATE being charged for a carry on bag. I will not use Frontier again."
Airlines flying from Minneapolis to Quintana Roo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to Quintana Roo
Masks required on board, masks provided on flights from Minneapolis to Quintana Roo
Social distancing seating
Middle seats unavailable to book on flights from Minneapolis to Quintana Roo
Testing for antibodies, testing for symptoms for flights from Minneapolis to Quintana Roo
Waiving of change fees. Search flexible flights from Minneapolis to Quintana Roo