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Pros: Crew not so much!

Cons: A bit friendlier ...had no ice??

Pros: Nothing

Cons: Proper communication

Pros: The crew was very nice

Cons: Everything else

Pros: Boarding was very efficient. Flight attendants were helpful and kind and seemed to care.

Cons: We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo.

Pros: Seats were comfy and super clean

Cons: The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us

Pros: staff was nice

Cons: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....

Pros: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.

Cons: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”

Pros: The flight attendants were nice enough and the snacks/beverages were average/as expected.

Cons: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.

Pros: Normal flight. WestJet is a great airline to travel on.

Pros: Crew most helpful.

Cons: Always like to travel with WestJet.

Pros: Lots of leg room

Cons: Not a thing

Cons: The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)

Pros: Everything except the delay was fine, not extraordinary.

Cons: 7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous.

Cons: No US airline seems to have figured out how to board without long line in the jetway. But not a big deal.

Pros: Flight was on time out of JFK, and quick and easy to board. We took off on time and landed 30 minutes early. This is was a great trip, and I love Delta.

Cons: Provide earphones or headphones

Pros: Pretty much everything

Cons: Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up

Pros: Delicious food for coach

Cons: Cabin crew arrogant and rude Power ports didn’t work WiFi down

Pros: Good variety and quality meals during the flight as well as a super array of entertainment

Cons: The seats lack cushion so a 7 hour flight gets quite painfully after a while

Pros: Food was decent. Entertainment was decent.

Pros: Comfort, efficiency and entertainment were great.

Cons: Crew was a little sassy and sour. Maybe one gal was in a happy mood.

Pros: Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement).

Pros: The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early.

Cons: When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected.

Pros: Seats too small

Cons: Crappie entertainment. Never figured out how to login on phone,

Pros: The crew was great!

Cons: I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us.

Pros: The tv is good addition Comfortable chairs

Cons: Menu could have been improved

Pros: crew was ok. entertainment ok

Cons: they always give us seats way back in the plane.

Pros: Everything!

Cons: Remain awesome!

Cons: The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime.

Pros: The flight was great. No complains to the crew.

Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.

Cons: Too much time wasted in boarding dealing g with carry ons.

Cons: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.

Cons: Delayed flight planning - would have been nice to delay the flight before boarding.

Cons: Delayed 4 hours on tarmack

Pros: Crew ok ... not engaging

Pros: Crew was good. No economy seat is super comfortable. (Why would you even ask that?)

Cons: Be on time. Not keep changing/delaying the border time. Not change my seat. (Plane was far from full.)

Pros: Pretty much everything

Cons: Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up

Pros: Boarding was very efficient. Flight attendants were helpful and kind and seemed to care.

Cons: We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo.

Pros: Boarding was smooth.

Cons: Nothing.

Cons: We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son.

Pros: nothing in particular

Cons: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges

Cons: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.

Pros: Very courteous crew!

Pros: Crew was good

Cons: Bad baggage claim info

Pros: Yes crew was amazing

Cons: May be more frequent hydration

Pros: I love the Food was really good thanks guys!

Cons: Have the Free WiFi option will amazing

Pros: Pretty much everything

Cons: Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up

Cons: Provide earphones or headphones

Cons: Breakfast for economy:))

Pros: Fast boarding

Cons: Wi-Fi could be better with no interruptions. My movies were interrupted 2 times.

Pros: The crew was very pleasant.

Cons: The flight was delayed for some reason (they kept changing) and I am really fed up with United allowing people to bring two pieces of cabin luggage onto small aircraft.

Cons: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.

Cons: Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!

Pros: Crew was nice

Cons: Free food

Pros: I never boarding this flight.

Cons: Better communication skills.

Pros: The airplane seats and entertainment were 150% bettter than American

Cons: The check in area felt cramped, understaffed and like a 4th rate airline

Cons: The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time.

Pros: I love the Food was really good thanks guys!

Cons: Have the Free WiFi option will amazing

Pros: Yes crew was amazing

Cons: May be more frequent hydration

Pros: The tv is good addition Comfortable chairs

Cons: Menu could have been improved

Pros: The crew was great!

Cons: I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us.

Cons: We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son.

Cons: Delayed flight planning - would have been nice to delay the flight before boarding.

Pros: I love the Food was really good thanks guys!

Cons: Have the Free WiFi option will amazing

Cons: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX

Pros: staff was nice

Cons: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....

Pros: nothing in particular

Cons: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges

Pros: Flight on early and arrived early.

Cons: Food options. None offered not even some pretzels.

Cons: No US airline seems to have figured out how to board without long line in the jetway. But not a big deal.

Pros: Pretty much everything

Cons: Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up

Pros: crew was ok. entertainment ok

Cons: they always give us seats way back in the plane.

Pros: On time

Cons: Delayed 4 hours on tarmack

Pros: The crew was nice. They did a very good job under the circumstance.

Cons: The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything.

Cons: I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight.

Pros: I never boarding this flight.

Cons: Better communication skills.

Pros: The tv is good addition Comfortable chairs

Cons: Menu could have been improved

Cons: We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son.

Cons: Terrible delays

Pros: Delicious food for coach

Cons: Cabin crew arrogant and rude Power ports didn’t work WiFi down