Baggage pickup in Seattle took over an hour. We were told one, then moved to another, and then back to the original. What should have taken 15 minutes took over an hour. When waiting to board our flight in Seattle to return to DC, we were sent to 4 different gates before finding the right gate. I have walked every inch of Sea-Tac Airport. The actual flights were great. The rest, not so good. "Ain't no way to run a railroad."
This was my second time flying Alaska Airline in the 1st Class cabin. Everything was fine with the exception of the food and entertainment. The food was just ok but not what I was expecting from 1st Class. A BBQ pork sandwich and baked potato. There wasnt any in-flight entertainment. I found that odd since it was a coast to coast flight Seattle to Dulles. My sister flew 1st Class on Delta on a shorter flight ( Seattle to Cincinnati) and had an awesome meal and in-flight entertainment. I typically fly Delta but there wasn’t a flight with times that fit my schedule. I am by no means a primary donna. But when my upgrade cost over $900…I didn’t use any reward miles…I was expecting more than what I got. I will never fly Alaska Airline 1st Class again. I will stick with Delta for all my travel needs whether it’s in 1st Class or coach.
Very easy, stress free airline. Was a wonderful experience. Will use again
Seattle airport terminal was a nightmare to navigate. Coming g off a cruise boat etc. Lack of convient Restrooms a major issue. Once able to get to boarding Alaska Air it was good experience.
Appreciated the upgrade on the saver ticket. Made the 5 hour flight bearable.
There was no sitting place in Sea-Tac airport. Even airline didn’t provide any food or dinner. I will never take this airline in my future travel.
Crew was very rude and uncaring. When someone tried to place their bag in overhead bin and they asked for help, crew told them they could not assist. Crew member then told the customer if they couldn’t place into overhead bin on their own, they should have checked in bag. When other customer helped to place the bag in the overhead bin, they were given evil look by crew member and told to hurry back to their uncomfortable middle seat. This was despite the fact that the plane did not leave until 30 minutes later. The flight was ~80% full; when final people boarded, they were forced into middle seats with no room for comfort. There were a handful of emergency row seats unoccupied. When asked if any of the emergency row seats may be used, the crew said that they would cost extra. Normally if a flight is completely boarded and there are open seats, the crew at least gives thought to asking someone if they want to re-locate to the more comfortable seat, especially on a long flight.
Great flight, no bumps to speak of, pleasant crew, good inflight entertainment choices
6 hour flight from Seattle to Dulles airport without any WiFi and movies, as well as now snacks is crazy. We were told no WiFi and entertainment 5 hours before departure.
More leg room in back seats. Can you require people to smell good on planes? ha ha Staff was great! Plane was comfortable. I enjoyed the movies and TV. Smooth take off and landing.
Your survey needs a N/A option. I didn’t use the entertainment or eat food.
Chaotic boarding at these gates, multiple gates squeezed in at the very end of a concourse, behind a restaurant. Agents gave up on boarding by individual zones. Flight itself was uneventful, which is all we hope for any more.
Flight delayed due to ground hold. Republic airways did a great job.
The flight was smooth, the crew was great but the plane was quite old
Flight was warm for first few hours and quite rough
Flight was delayed several times. At one point, they "pulled back" 15 minutes from the delayed boarding and sent a text saying we would board sooner than previously advised. The flight then was delayed again. And when we boarded, there was an unspecified technical issue which had us waiting in the plane for about an hour.
The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
Nothing unusual. It was fine. I hate having to pay extra for my seat.
1st flight had mechanical issues after we boarded and almost took off. They tried to fix on runway but couldn’t do we went back to the gate. They couldn’t fix it there either. So we had to deplane and board another plane 2 hrs later. All in all our flight was delayed 4 hrs so we had to cancel some business meeting we had in London for the morning since we were supposed to arrive at 7am and did not arrive until 11:45am. Also, the 2nd plane had mechanical issues as well but fortunately they were able to fix on runway.
Didn’t make the flight. My connecting flight was an hour late and I missed the flight. You rerouted me thru Atlanta and I arrived in Rome over 10 hour after my original Rome arrival time. You also left my luggage in Atlanta and it took you three day to get my bag to meI spent 4 days in the same cloths, I had packed my prescriptions in the lost bag and went 3 days withoutMy heart meds.
Our flight was great with an unexpected upgrade. However, four days into our travel we are still without a piece of luggage. The bag tracker has not been accurate, the airline is not communicating with me or the luggage delivery service and no one is willing to take responsibility or guarantee any kind of support or reimbursement. Unfortunately, we do not have the option to easily shop to replace items as we are currently on a cruise. I have been very disappointed by United Airlines response.
It was terribly delayed with zero support from united airlines. I reached at 1 am in the night. They did not provide any option to change the flights.
Flight was delayed 14 hours due to DC air show and weather. Missed connection to MUC.
Horrible I am at almost 2,000,000 miles on United. This was probably the worst flight ever. An hour and a half before takeoff I get a message that they’re changing the plane and I no longer have a seat in Polaris business Supposedly, there was a problem with the plane, but then there was no other plane Finally, they decided to bring a plane from Newark to Washington Dulles Of course the original flight was at 10:45 PM so by the time the plane got there it was 12:30 AM. It had not been cleaned. It had not been catered. They don’t really have people available to do those things when it’s not pre-programmed at 1 o’clock in the morning. The crew had to be changed And the new plane held 28 fewer people than the scheduled plane There is no way you can hate United Airlines enough The people at the gate were actually just fine, but it was management who was completely useless And did they send extra help to the people at the gate? Did they send supervisors? Of course not. Just don’t take United find somebody else or buy a boat
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
Our flight to Rome, Italy was cancelled the day of and we were never informed. We only found out because I was trying to get into my husbands account and called to get his account number. Had to pay more for worse seating on another airline.
We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.
Excellent service in Polaris class IAD to ZRH. Arrived rested and well fed after the overnight flight.
It's a short hop. My carryon was checked at the gate, I didn't have to drag it all over the airport. Excellent wheelchair assist.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
