Pros: "Delayed almost 3 hours."
Cons: "Little delay is ok but not 3 hours."
Pros: "Great crew and smooth landing"
Cons: "Nothing all was well"
Pros: "Value of purchase was great"
Cons: "Food options"
Pros: "Crew did a fantastic job"
Cons: "All was well"
Pros: "Good crew on this leg. While not always the case, they left the lights off for the entire flight and only had them dimly on when doing their final checks. It was also nice that everybody was handed water bottles that wanted one."
Cons: "Alaska Airlines doesn't have seatback screens and only limited beverage selections on these shuttle flights."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Cons: "Better snacks premium members"
Pros: "Seats were pretty roomy in coach."
Pros: "It was on time, arrival and departure. Boarding procedure smooth"
Cons: "Flight attendant Lisa was always rude, there’s no entertainment and the sits are very uncomfortable"
Cons: "Please let us know to login to Alaska WiFi at the GATE please.. please.. because once inside cabin it’s too late to get set up for onboard entertainment."
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Friendly staff. Snack service."
Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."
Cons: "It is a late night/early morning 5 1/2 hour flight. Seats are not as comfortable as some airlines I have flown on such as Delta and Canada Air. No coffee offered early morning before landing which would have been nice"
Cons: "They’re amazing crews"
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Pros: "Flight was efficient and smooth, attendants were all very kind, we arrived early, and my bags made it intact."
Cons: "I was shocked that there wasn't an in-flight meal, or at least more of a snack. It's a 7 hour flight from Chicago!"
Pros: "It was great we had a nice Tailwind that got us in 50 min early . Space in seating was more than adequit."
Cons: "Their wasn't anything I disliked."
Pros: "The cabin crew on Alaska Air was great. Efficient, helpful, and even on holiday flights! The food selection was average."
Cons: "Boarding would be so much easier if the ticketing agents,.gate agents or a person standing at the plane door would enforce the size of carry on bag rules, and take the bag from the passenger, before they board the plane. that would decrease the waiting time on the plane, significantly. Leave the flight attendants out of it, and make some one else, on the ground, "The bad guy". With all of the time standing around waiting to board, there would be plenty of time."
Pros: "Staff was awesome"
Pros: "Had no food or entertainment"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "Flight and ground crews were great and very helpful with elderly mother"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Pros: "Everything was great. Was on schedule, not a full fligh, no crying babies, and arrived early."
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "This is my first trip on Alaska Airlines and it is now my number 1 airlines. They were welcoming and everyone was smiling. Wow what a difference."
Pros: "All around high quality airline, very professional and friendly flight attendants"
Cons: "They need a better selection of snacks, and seats with built in monitors to watch tv instead of the hand held tablets available for rent. The tablets can also sit on the tray but it's not comfortable on my neck."
Pros: "The flight price was very reasonable. There was a ton of leg room between your knees and the seats. The seats seemed thin when we got on the plane and I was worried at first but they were actually reasonably comfortable! The crew was very friendly and helpful! And free wifi for messaging services was awesome as I was able to iMessage my family during the flight! Didn't try any of the good while on board."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Pros: "the seats were much more comfortable and the fans worked. I had a way better flight."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "After a long delay the captain did his best to get us to Anchorage as quickly as possible. That was appreciated."
Cons: "We were delayed 2 hours due to the fact that the scheduled captain could not fly anymore due to hours. We had to wait to get another pilot. This caused some problems for some who had schedules to meet, and rides to be notified. The airline needs to see this possibility sooner so long waits are avoided as much as possible. The 737 was not as comfortable as the regional jet on our first leg of this trip."
Pros: "The service was great, everyone was very friendly!"
Cons: "The change from virgin airlines to Alaska was a bit confusing. I was told conflicting things and was not told that I would have to pic up my checked bag to re-check it. There needs to be more clear instructions on what someone needs to do if they are flying with both airlines."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Cons: "delays resulted in being on the plane four hours. Food consisted of cookies. Seated in back of plane where three flight attendants were chatting at the top of their lungs for the *entire* GODDAM flight. oh, it was a 10 pm - 12:10 AM flight. How considerate."
Pros: "• Quick to board plane and take off • Flight arrived sooner than expected • built in plugs so you can charge your computer or phone."
Cons: "They have a 20 minute policy for baggage claim. At the 19 minute mark they sent up about 20 bags and stoped. It took them another 30 minutes to start sending more bags. One of the airline attendants spelt a fruit package on the floor in front of me. The juice from the package got all over my bag below the seat in front of me, getting important military paperwork damaged and she didn't even apologize."
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."
Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."
Pros: "Finally got to Anchorage"
Cons: "Bypassed by crew members for drinks two times and delayed arrival by nearly 3 hrs from originally scheduled."
Pros: "They were very friendly and accommodating."
Cons: "That you have to purchase entertainment on a 6 hour flight."
Flight attends spent all his time playing on his phone, I expect more for first Class 😡
Gate agents in Seattle were fabulous and extra observant. Thanks for doing a great job!
It was really full but that’s how it goes.
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "All the attention bestowed upon me"
Cons: "Food really bad on both segments."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "Good uneven full flight"
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "No alcohol was available"
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Delicious pretzels and sparkling water."
Cons: "Horrible at customer service and those travelers with no status."
Pros: "The crew was polite and friendly."
Cons: "Not canceling the flight with no reason given."
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Pros: "Good service and great customer service"
Cons: "App functionality"
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "On time, kind crew"
Cons: "Bigger seats"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Pros: "The whole experience was stress free and comfortable."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "I cancelled this flight months ago, yet it was still in your records"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "Seats were mildly more comfortable than DELTA seats."
Cons: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Same as above "loved everything" excellent flight!!!"
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "See last comments. Nice there was room. Great staffer in Greece."
Cons: "Mediocre food. Bad movie system"
Pros: "Crew was friendly and courteous."
Pros: "The view."
Cons: "Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early."
Pros: "Not much."
Cons: "My baggage got lost. Don’t lose it."
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "United is amazing. We got upgraded to business. They take good care of their frequent fliers!!"
Cons: "Nothing. Was perfect"
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "Fast easy."
Cons: "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Pros: "The crew was ok"
Cons: "The plane was delayed for hours no pilot who is that possible they board us and then make a announcement that we are delayed for another 130 ridiculous never had a problem with jet blue extremely dissapointed"
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "Efficient boarding. Friendly and helpful crew. Prompt baggage reclaim at Heathrow."
Cons: "Bland food, with no beef option in Business. And what happened to the ice cream sundaes? They've been thrown over for salted caramel gelato. Not nearly as good. The old three-class 767s are TERRIBLE for comfort in Business Class."
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Cons: "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Pros: "Pre-check was fast Ride was pleasant Crew friendly."
Cons: "It was all good."
Pros: "I'll always contact kayak for my up coming flights"
Pros: "Considering the rough weather "winds", the flight should have been riddled with turbulence from start to finish. Lucky for us, the pilot was so talented that everyone on board would have never known that we were passing through severe weather if they hadn't announced it over the PA."
Pros: "Being told how unimportant my issue/ need was"
Cons: "Customer service, terrible desk agents and a triple delay."
Pros: "United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this."
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
Pros: "The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people"
Cons: "The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it"
Cons: "Missed it due to delays"
Cons: "Same.as above."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "stewards left me alonee to sleep"
Cons: "Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating"
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Pros: "Because of our incident in LV, This flight was out of Denver. The flight attendants were fantastic! The staff was very helpful, and was able to get seats together."
Cons: "They had issues with the wifi, so there was no entertainment."
Cons: "My tv wasn't working which made it boring for a 6 hour flight and flight delayed"
Pros: "1st time I ever watched the safety/instructional video. Great job because it is important stuff and I saw others paying attention as well!"
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?)."
Pros: "Smiles and service"
Cons: "Limited leg room"
Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"
Cons: "Their plane broke down, no assigned gates ,"