Daily cleaning, installation of cabin HEPA filters
Southwest, American Airlines and Alaska Airlines have all waived their change and cancellation fees on flights from Missouri to Arizona. Confirm policies on booking site.
Alaska Airlines and Southwest do not allow booking a middle seat on flights from Missouri to Arizona.
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Scores according to KAYAK customer reviews
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Crew was awesome"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Great crew, great entertainment, came in early"
Pros: "All the attention bestowed upon me"
Pros: "I liked the entertainment"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Cons: "Flight was 20 minutes delayed"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "The bag service"
Cons: "The flight delays"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "I like the efficiency of the boarding process & the courtesy of the crew."
Cons: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "The nice Pilot that did show was a gem!"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "Good uneven full flight"
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Organized and smooth"
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "There was no problem boarding! FA were average."
Cons: "The pilot was very great."
Cons: "No alcohol was available"
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Delicious pretzels and sparkling water."
Cons: "Horrible at customer service and those travelers with no status."
Pros: "The crew was polite and friendly."
Cons: "Not canceling the flight with no reason given."
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "Flight on time"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Better snacks"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Cons: "Was unable to get our bags for over 45min following the flight, due to the fact that there was no one working at any of the counters."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "I cancelled this flight months ago, yet it was still in your records"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "Seats were mildly more comfortable than DELTA seats."
Cons: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Cons: "Two hours late due to not having adequate equipment"
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "20 minute flight"
Cons: "Flight attendant was a bit rude"
Pros: "We boarded, then left on the plane for an hour, then offered the opportunity to unboard, then required to unboard. We left several hours late and missed our connecting international flight."
Cons: "Everyone was anxious about missing connecting flights. It was a chaotic scene. The flight staff were clearly annoyed with all the questions they were getting."
Pros: "Very good service"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "good entertainment through the united app"
Cons: "No meal on business, no free internet, no entertainment"
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Pros: "Good communication and helpful."
Pros: "The only thing that was enjoyable was the economy plus seat that I was in."
Cons: "On the flight from Tucson to Houston we experienced United's personal entertainment where you could use your iPad to watch movies. On the reverse flight, this flight that I'm reviewing, this amenity was not offered. As far as boring goes, the TSA in Houston was rude in the boarding sign said pre-boarding only so we were waiting and I almost missed the flight because the sign never changed."
Pros: "The boarding process went smoothly and was on schedule."
Cons: "Overhead compartment filled up and it was hard funding space for my bag."
Cons: "Massive delays on both flights out of O'Hare... No leg room...."
Pros: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Cons: "Nothing but my flights were short ( under 1 hours)"
Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
Cons: "Little more time between flights would be nice"
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Pros: "Was able to get on an earlier flight"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "Good service"
Cons: "Delay in air"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "Wifi on flight"
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Pros: "New (to me) lime sparkling soda And a cookie too! Seemed to be a little more seat and leg room."
Cons: "I only wish your branded credit card did not cost$95.00 after first year."
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Pros: "Crew was friendly and got us to our destination safely."
Cons: "Flight was delayed and boarding gate changed."
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Pros: "The flight crew was very friendly and polite. Brought the drink cart around a couple times to make sure everyone was satisfied beverage wise."
Cons: "With it being a smaller plane there wasn't a whole lot of room for a 6'3" guy to sit comfortably for a long stretch. Although understandable for the size of plane it was my only dislike of the flight so overall a very good job."
Pros: "Very smooth from boarding to landing"
Pros: "Newer plane,"
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Cons: "Late out of Stl. Missed flight out of Chicago"
Pros: "Communication between crew and passengers"
Pros: "I like how I made it to my destination even after a huge blizzard in Denver."
Cons: "We were really delayed while on the air plane and the seats were not as comfortable as before. I understand that the delay is not the crews fault but actually DIA, but it was my least favorite part of the trip because it made me late to an appointment in Tucson."
Pros: "Flight was on time"
Cons: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Pros: "Departed close to on-time. And as a pilot myself any landing you walk away from is a good landing."
Cons: "Boarding nearly last there was no room in the overhead compartments. This aircraft is tiny and with my small bag on the floor my feet rested on top of my bag making it cramped."
Cons: "Flight was delayed multiple timess"
Pros: "On time. Quick boarding, very efficient."
Cons: "Stewardess was a little grumpy."
Pros: "Nice terminal"
Cons: "Late on all flights, staff bored and unconcerned in San Francisco. United is off my carrier list for future travel."
Cons: "Delayed over an hour in STL, which caused me to miss my connection to Hartford. United rebooked me on Delta. I had to go from STL to Newark (United) then to Detroit to Hartford (Delta). I was in airports for over 14 hours. I was 7 1/2 hours late leaving compared to my original schedule and arrived at the hotel the next day. I had 5.5 hours of sleep for an interview that I traveled for in Hartfford. Thanks United."
Pros: "That alone is a compliment these days. Flying is just not fun any more. When I get where I'm going on time, that's about all I expect."
Cons: "Flight cancelled due to mechanical, re-booked on Delta who had to re-book me on Alaska due to mechanical. An 8 hr trip turned to 22hrs."
Pros: "When we got to Chicago we didn't have a plane so we had to wait hours and then walked to another gate .. Wait for another hour and then they said we would not have anything to drink or eat in the flight"
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Cons: "Our original flight got cancelled out of St Louis, not once did the service agent tell me I could rebook my connecting flights myself on my phone. When I found out, I successfully rebooked my partner's flight and my reservation disappeared. Because of this I was on standby (along with 87) other people while my partner had a ticket."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."
Pros: "The cost first and foremost and the smooth ride."
Cons: "Of course the seats not comfortable thats about it I normally just take a nap dont need anything else."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Pros: "Was late but the time was made up in the flight. Was quick and fine."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Cons: "I will never fly frontier again."
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Cons: "Customer service was rude. Seats were ironing boards with pleather covers, we were all especially jammed in. Airline crew was not pleasant. The best thing was when it was over."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"
Pros: "polite and friendly crew"
Cons: "Extra costs for seats, soda/drinks (not water) and carry on luggage on one flight from SFO to PHX I ordered a water, but it never came Same flight SFO to PHX was delayed 2 hours for unknown reason Seats were firm and trays were tiny"
Cons: "not able to take the carry on into the plane and paying 40$ to check it in."
Pros: "Good price"
Cons: "MCI in Kansas City is an awful airport. The seats on the flight had less leg room than most airlines. No free snacks, drinks, etc. Those for purchase outrageously priced."
Cons: "Paying for my seat - paying for my coffee - paying for my luggage - not the bargain I thought it was - I could have easily taken another airline with more convenient departure and arrival spots and SAVED money!"
Cons: "The baggage fees are ridiculous. Your bags should never cost more than you (the customer). You try and check in online and they want to charge you more to pick a seat. The seats are tight. The tray table is the same size as my cell phone. (The smallest I have ever seen). Airtravel has reached an all time low with Frontier. I was glad my return flight was on SWA. SWA was cheaper fare, has better seats and a better table, and no baggage fee."
Pros: "Great staff. They were always smiling and very helpful."
Cons: "Tight seating on Frontier. The tray table is half the size as normal, so not even worth using."
Cons: "There was an additional charge for everything! In total, my seat and bag cost more than the ticket. They were charging 2.99 for club soda."
Pros: "The take off and landing were perfect."
Cons: "The seats miserable and the little miniature trays were ridiculous. I didn't realize that you had to ask for water. the charge for carry on was equal to $60.00 and I had only two short trips although they were round trip."
Pros: "All good."
Pros: "Very efficient boarding process Comfortable seast. crew was friendly. Unfortunately, we had to sit in the plane for an hour waiting for it to be de-iced. I don't know whether front tier could have done anything to avoid that, but they did make up almost all the time and we landed hardly late."
Cons: "More announcements as to why we were so delayed we are sitting on the plane"
Pros: "Everything was good, no complaints"
Pros: "The boarding was fine, The flight was good."
Cons: "The baggage fees were ridiculous. especially carry on. And on such a short trip. I feel if you're flying on any airline one carry-on and one checked luggage per passenger should be free. Anything after that then charge for it. Especially for flights shorter than 2 hours. like ours from Denver Co. to Kansas City Mo. Unless you're traveling without any bags I guess it's pretty inexpensive. But that's unrealistic. I'll probably check other airline options as far as baggage. Cause this is a horrible way to treat passengers flying on your Airline."
Cons: "Unannounced baggage charges and reserved seat charges - they charge for carry on bags; are you kidding me?"
Pros: "Flight was great, and t was on time! No complaints there!"
Cons: "Airfare was reasonable for a last minute flight. However we had to pay for seats, and carry on. So my reasonable airfare became expensive. Also, I wanted a bottle of water that was going to cost me. I never had to pay for water before on a flight!"
Cons: "The fare as advertised was misleading. I did not realize until after the flight was booked that I would have to pay an additional fee to select ANY seat. I would have much preferred that the basic seat price be included in the fare. While I anticipate baggage fees at this point, I was taken aback that carry-ons were more than checked luggage. As for the additional fee for a soda...is that really necessary? Not planning to fly Frontier in the future."
Pros: "The airbus was clean and modern. The crew was great."
Cons: "No beverage unless you pay. Even just water would have been b welcome. You can ' t check in without a code which was not available at the time I wanted to check in. Seriously, $6 to reserve a back seat! I FedEx ed my luggage rather than pay for a carryon. I was lured by low price but will probably not fly Frontier next time."
Pros: "Not a whole lot because my experience with kayak went south quickly."
Cons: "After selecting the dates I needed and got set up I realized the your program had an error. The dates selected were not what I chose. It was a nightmare trying to get you guys to resolve this with terrible customer service. I will never use your business again."
Pros: "The only thing I liked was getting to and from my destination safely."
Cons: "I didn't like getting delayed for over 2 hours. Especially when the frontier app said the flight was on time. Then I show up to the airport and find out the flight is delayed over two hours. Then when we finally get to board, we get taken off the plane for more of a delay!..almost 3 hrs in delays is horrible. Not to mention the hidden fees of a carry on?? Are you kidding me? I hope I never have to fly frontier again!"
Pros: "The price of the overall flight and that I was charged less for a check in vs a carry on. The crew was also very friendly!"
Cons: "The seats no longer recline, you are charging for any other beverage but water (one of the only airlines I recall that does this), there are no longer any snacks provided. While these sound like minuscule things in the long haul, just providing these little extras would make all the difference in the world."
Pros: "Good price of tickets"
Cons: "Had a 6 hour delay for non weather related items. The only saving grace was they provided meal voucher and 100.00 voucher for future flight. Basically lost a day of vacation due to delay however."
Pros: "Landings were very smooth."
Cons: "1. Charged $40 for carry-on (each way) 2. Charged $2 for tea. 3. Charged $20 to choose my seat (each way). 4. Flight was 90 minutes late (on a 2 hour flight), no explanation given. 5. Flight delayed another hour due to mechanical problems, no compensation offered, tea still $2."
Pros: "Crew was pleasant"
Cons: "By now, the thinly cushioned seats hurt"
Pros: "Flight attendants never asked how I was doing. Did not welcome aboard or acknowledge when leaving plan."
Cons: "Entertainment N/A Never offered any drink or snack"
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."
Cons: "The flight was cancelled due to weather and I am still waiting on a refund."
Pros: "Great leg room, clean, on time and great staff"
Cons: "Everything was great."
Pros: "The people who work for this airline were very nice."
Cons: "The chairs do not move. Everything you want or need is extra. I am very displeased with this company, I use to fly with them all the time and was excited to have booked with them again sadly their new Airbus design is nothing more than a way for them to earn an extra buck and the discomfort of their passengers."
Pros: "Hard to say."
Cons: "Hidden costs- you don't allow a carry-on & you force couples to spend more $ to sit together. This whole thing seemed like a scam."
Cons: "In San Francisco we were not charged for our carry-on luggage, so we did not purchase the outrageous $40 fee prior to our Phoenix departure. We were stopped at the gate and told we had to pay for our carry-on luggage and because we didn't pay the fee in advance we were charged $60 for our carry-on. Person at the gate said "I can't help what they do or don't do in San Francisco. Get it together Frontier. We will NEVER fly Frontier again!"
Pros: "Flight was on time"
Cons: "Charged for everything, including bringing 1 carry on. Nickel and dime at every corner, will never fly again unless I do not have any other options"
Cons: "The customer service from Frontier was atrocious! Avoid at All Cost!"
Cons: "Angry staff, uncomfortable seating, and the poor scheduling updates."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I was on the phone for more than one hour I can’t fly cuz I got an accident so I can drive more sooooo I was trying to cancel my fly and never pick up the phone"
Pros: "The spacious exit row seating."
Cons: "One of our checked bags didn’t arrive with us. We paid for the checked bag and now have to go replace items that are needed for an event tonight. It is a hassle but spirit says they will reimburse us for the items we purchase to replace our lost belongings."
Pros: "The pilot was a hottie"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Pros: "The on board service was statisfactory and curious."
Cons: "For me the seats were too small. I am 6ft3in 200 slim pounds. If i could of gotten an isle seat or emberency door and picked my seat ahead of time even paid more for it would of helped. Getting to check in early does not get you a spicific seat. A child can be put in an isle seat whereas an adult can be put at the window seat slighty more cramped."
Cons: "They charged $110 for golf clubs and a small suitcase. My flight was going to be on time but the decided to give that plane to the people heading to Vegas because they had been delayed all morning. Spirit told us we would be delayed four hours, then 30 minutes later they said the flight was completely cancelled. I had to go back to the main terminal to pick up my bags and had to go to the Spirit Airlines ticket counter to rebook and get a refund. The line was so long and slow it would have taken hours to talk to someone from Spirit. I called Customer Service and was on hold for 50 minutes before I could finally get refunded. This made me miss the last Spring Training game in AZ! I've been flying for 35 years and this was the worst flying experience in my life!"
Pros: "When they grossly overcharged me on 1 checked bag they did refund the difference."
Cons: "website is very hard to navigate and I am proficient on the computer."
Pros: "Gate agents were nice."
Cons: "Flight delayed 3 hours."
Pros: "Crew was funny and very polite"
Cons: "Seats don't recline and online website would not let me purches checked bags"
Cons: "The flight was delayed both ways 3 hours. On a 3 day get away we spent 2 of them sitting in the airport. Will never fly spirit again."
Pros: "That my flight actually got to the location."
Cons: "The airplane was ridiculously small. I was cramped in the middle seat for 2 1/2 hours. Why is it that you can't give out complimentary water? I'm not even asking for peanuts."
Pros: "It's an economical means of transportation, you get what you pay for."
Cons: "Seriously I'm a realist so how can I complain? What I don't like is reading reviews that complain about the very type of service the reviewer paid for. Aside from presumably in personable flight attendants. Yes you have to pay for everything but you can't complain about it you knew up front, I'd rather fly lite and fly cheaper than fly on another airline paying for things I frankly don't need."
Pros: "Second leg was hot as an oven in that plane and the flight attendant yelled at us the whole time sit down sit down sit down they were horrible"
Pros: "Flight attendant was entertaining"
Pros: "I liked the email updates from kayak"
Cons: "I'm not a big fan of spirt airlines. They have too many fees for things. 7 dollars to pick a seat? 100 for baggage ? No wifi. I use them because they are cheap God forbid I lave luggage then I might as well drive my truck"
Pros: "Delays are inevitable when you fly enough. However we boarded and were stuck on hoard for an extra 40 minutes because there was paperwork missing. With a flight that is only an hour and a half, 40 minutes is a significant chunk of time. Routine paperwork should be the last thing that delays a plane."
Cons: "I didn't like the lack of updates and information."
Cons: "kAYAK DOES NOT LIST ADDITIONAL PRICES FOR CHOSING A SEAT, OR CHECKING BAGGAGE WHICH COULD HAVE LEFT ME WITH A MUCH HIGHER TOTAL AMOUNT FOR THIS FLIGHT. IF YOU EVER BOOK A FLIGHT WITH SPIRIT DO YOUR HOMEWORK BECAUSE THE LISTED PRICE FOR THE FLIGHT IS ONLY TO STEP ON THE PLANE AND NOTHING ELSE."
Pros: "Polite professional seasoned flight attendants. Base ticket was cheap."
Cons: "Two and a half hours Late. 2 for $5 diet cokes. This flight did not have the new spirit seats. Had old style seats. Very cramped and tight. I felt baggage restrictions were over strong on the website. I paid for a carry-on because it said a personal item is a purse and a carry on is a back pack. Turns out small backpacks (i.e. Regular old backpack, not aluminum framed camping monstrositys) are perfectly fine. But alas " baggage charges are non-refundable. Sucker! Pay for seat choice at boarding time, surprise! Endure pushy credit card offer."
Pros: "Good Stewardesses - good service. I like the Airbus jets."
Cons: "50.00 to check a bag bites."
Pros: "The check in woman was really helpful.. The flight attendeants were friendly . The price of my ticket was great.. No charges for carrey on bag."
Cons: "The seats are tight."
Cons: "The plane took well over 40minutes to depart. I asked a flight attendant if she could solve an issue that I had with the seat I was in, she said sure and never did a thing. I sat next to a rude and inappropriate couple that was making out and kept bothering. I felt uncomfortable thought the entire flight. I will never fly with spirit again. I've had other issues as well with spirit the last time I flew but decided to give them a second chance. Never again."
Cons: "Tickets are cheap but airline doesn't tell you of all the hidden fees like luggage fee seats etc. Plane had several empty seats yet flight attended didn't let people switch seats."
Pros: "I was glad to have a $118 round trip fare to Phoenix at peak weekend travel time. Crew was very pleasant and professional. Worked to get move other passengers around on a very fill flight so that I would be seated with my 11 & 12 year old daughters."
Cons: "When they say 'no frills' they mean 'no frills'! They even charge for water! Want a Coke? $3. Bag of pretzels $3 more. Luckily, our flight was only 1 hour 20 minutes long. I'm not sure i could have stood the seat much longer. i am only 5'1" tall and 120 lbs and I was cramped. I have no idea how a regular sized human would cram themselves into one of these seats."
Pros: "The bottom seat cushion was firm, suitable for long flights without butt pains."
Cons: "I usually like to fly an airline that doesn't make every attempt to be as inexpensive as possible; however this flight from Chicago to Phoenix for $177 was the earliest available so I made my decision based on that. What I didn't like is what you can probably guess; I was dinged $55 for a carry on bag, check in was through kiosk only with agents available is something went wrong (the card reader on mine was bad), there was no complimentary anything on the flight - that includes water, and there were advertisements in the plane. Ugh,"
Pros: "On time. Pleasant crew. Price of flight."
Pros: "We arrived on time and safely."
Cons: "The check in baggage is now 40 pounds max, carry ons you are charged for, the seats don't lean back, advertising posters were located inside the cabin."
Cons: "We cancelled that flight from Denver to Phoenix. Please advise."
Cons: "Didn't let me check in 40 minutes before my flight because the computer locks them out 45 min prior to departure. Asked to speak with a manager and was told she was too busy to talk to me and would decline my request anyway. Passengers hadn't even started boarding yet. There was no line in security and I could have been at my gate in less than 5 minutes. Instead I watched the passengers board the flight behind the glass partition and had to wait 1 whole day for the next flight, which also happened to be delayed. Worst airline ever!"
Pros: "The flight attendants were quite amiable and realize it's a cheap airline, which made it slightly more enjoyable"
Cons: "Extremely tiny seats that don't recline (and I'm a small person). The plane was delayed because they couldn't find a gate to dock in, even though the plane was just sitting there. All food and drinks are for purchase only."
Pros: "I bought a set for $14 so I boarded early."
Cons: "baggage charge is too high! And I got knicked for my carryon too $100 more cost. Never flown Spirit; did not know it's an airlines for those who don't bring anything. Not even free water on board or a soda - crazy. None of the seats on the plane recline - merely a cattle car airline."
Cons: "We landed in Dallas at 1 am, when we were suppose to land at 10:45 PM the day before. This was due to weather, and I know that Spirit can't control that, however, they PROMISED us that our connecting flight to PHX would be held for us. I would have understood if they said they cannot do that, but they promised us that it would be and then let that flight leave 10 MINUTES before we arrived. That makes no sense to me. Either hold the plane or don't, but why let it leave 10 minutes before we landed??? Anyway, I was then in the front of the line for information and was told that I could get on a flight to Las Vegas in 10 minutes and then get a flight to PHX later that morning, or risk not getting to PHX until 10 PM that night. They rushed us onto the plane and gave us a boarding pass for this flight and said that our boarding passes and hotel information would be waiting for us in Vegas. We landed in Vegas, and NO ONE from Spirit knew what was going on. It took another 1-2 hours for them to have our information sorted, and the only reason they had any customer service present was because a different flight had been delayed, otherwise we would have been alone at this airport with nothing set up. It was a really disappointing way to start a vacation."
Pros: "The crew was friendly and helpful and we left on time"
Pros: "That I finally made it to my destination"
Cons: "Delays of 3 hours outgoing to KC And coming back to LV. Save yourself the headache and use a different carrier. Wow. Never again"
Pros: "Seats are too tightly packed in. Return flight was delayed. Average experience."
Cons: "24 hours before the flight was going to take off someone at spirit airlines deleted my seat and gave it to someone else. They claimed to me that I called in and cancelled the seat myself. Now I was stuck buying a new flight two days later for 3 times the price. This is the worst flight experience and there is almost nothing to do to prove what happened to me. They say I was refunded but the money is still not in my bank account. I had to file a claim with chase bank to try to get my money back. I will never be flying spirit again and will tell everyone I meet to stay away from this shady airline."
Cons: "It was Cold on the plane! Must of been extra! Did not like the nickel and diming of every single thing. By the time we paid for luggage there was no cost savings. Also every other airlines allows 50lb weight for luggage, Spirit is 40."
Pros: "Flight out was fiine."
Cons: "Return flight was cancelled due to weather and the soonest flight Spirit could offer was 6 days later. I took the refund and purchased a ticket with a larger carrier for 2x my original return flight cost for 3 days later since Spirit's 6-day solution understandably didn't fit my needs. I assume they couldn't honor my original purchase any better because they are small, have bitten off more than they can handle; leaving thier fliers SOL if anything goes wrong. Offering 6 days as a solution to a single missed day due to weather is unacceptable and entirely irresponsible. The message I got was - don't fly with us unless you have no baggage (because what you save is offset by a few bags) and don't fly with us unless you can deal with getting kicked to the curb for an extended amount of time. Spirit are at the leading edge of poor trends occurring in the airline industry, which will only benefit them and put your experience at risk."
Cons: "Flight was cancelled with no warning and spirit staff did nothing to try and get us on another airline. Haven't gotten a refund yet"
Pros: "My luggage came through undamaged and fairly quickly."
Cons: "No pre-chek. A big front was in front but was not big by any means. The gate changed and we left late due to plowing by our gate."
Pros: "Plane was really late and checked bags were 45 min to make it to the turnstyle to pick up."
Cons: "I paid a lot more to fly with spirit. Had to buy everything . Never again!! At least the other airlines have a drink!!!! Seats did not recline and uncomfortable. Also had to pay for a window seat!! Attendants did not even look at me unless I had my credit card out!!! A rip of was all it was. Good luck spirit I'll take my business elsawhere! Be on time for once both my flights were delayed."
Cons: "Extra fees for everything, i.e. food, carry-on baggage. No reclining seats. Tighter spaced seats than other airlines. I didn't know this about Spirit. I will choose a different airline for my next trip."
Pros: "Loved that it was one way. Those are rare to find. But the slight Two hour delay put a kink in plans. Overall very good!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Cons: "$104.00 for two small bags checked that could have fit in overhead bin. Never fly you again. You suck."
Cons: "Was an hour and a half late and the seats are very uncomfortable. For the 20 bucks or so I'll fly a different airline"
Airlines flying from Missouri to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights