Pros: "Entertainment and crew"
Pros: "I almost got a chance to sleep."
Cons: "One of the people with a crying baby in the seat behind me decided to sit in the seat next to me. I just wanted to sleep. It was a miserable experience for me."
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Pros: "Fast flight - arrived earlier than expected!"
Pros: "Mic man was funny"
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Pros: "Boarding was pretty easy."
Cons: "Intermittent wi-fi, snacks, courteous flight attendants."
Cons: "More snack options"
Cons: "Love Southwest, never had delays and the staff are very friendly"
Pros: "Yes and yes"
Cons: "Nothing. SW was reliably fun!"
Pros: "Crew was funny and had a sense of humor, especially regarding the safety instructions."
Cons: "Free Wifi. Paying for it is silly as ticket prices are expensive anyways."
Pros: "Super nice crew despite the late hour"
Cons: "45 minutes late due to no flight crew. Flight crew that finally showed up was short handed."
Pros: "I was really comfortable and pleased with the amenities. Free WiFi chat and movies."
Cons: "Nothing! I’ll be choosing Southwest as my primary airline now."
Pros: "Seats were quite comfortable"
Cons: "The flight was 4 hours late."
Pros: "A safe flight...and the cheap ticket."
Cons: "The way you check in and board the flight."
Pros: "Yes everything was AWESOME!"
Cons: "My flight was magnificent from start to finish."
Cons: "If there’s a “medical emergency” at the gate, 20 minutes BEFORE we board, maybe don’t let the person board before everyone else, then proceed with the medical evaluation and subsequent escorting the person back off the flight. Someone should’ve known that that person wasn’t fit for a cross country"
Pros: "Flight was on time."
Pros: "Fast travel"
Cons: "Obnoxious steward trying to entertain with lame jokes."
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Cons: "The window blind was busted so I wasn’t able to close it"
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Pros: "The crew did a good job trying to serve snacks & drinks during the short time they weren't restricted to their seats by all the turbulence we encountered."
Cons: "Lots of turbulence; obviously not the airlines fault, but we didn't like it! Very much not fans of boarding scheme resulting in people traveling together that can't find seats together. Why don't they actually stop people from bringing larger than allowed baggage on board? One person had 3 large items, and others also items obviously bigger than allowed."
Cons: "The flight was delayed 3 hours, we changed planes."
Pros: "I love flying Southwest! It is always a quick and easy boarding process. The flight attendants are always nice and attentive. Overall, my favorite airline!"
Cons: "This has nothing to do with the airline itself, the flight was just a bit bumpy due to turbulence."
Pros: "Good customer service"
Cons: "Loud children"
Cons: "A passenger was disrespectful to a crew member, causing a different crew member to be openly disrespectful to the passenger (should have been handled with more finesse)."
Pros: "Good food/beverage service. Quick flight, smooth ride"
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Pros: "As usual Southwest was great but boarding in Cancun was not so great."
Cons: "The boarding in Cancun was terrible. They don't have the numbered section posts like in the states and so boarding was like a herd of animals all trying to get in at once. I assume this is due to the lack of dedicated gates for SW. Maybe having portable signs for lineup order would help."
Cons: "Flight attendants were sloppy and not friendly"
Pros: "I was late arriving to check in for my 3:55 pm flight to Atlanta. (my own fault leaving late, compounded by slow traffic with 2 separate accidents near the tunnel on I-94). When I arrived with my 2 bags, the agent was so kind and encouraging. He told me that he felt I would make the flight but my bags might not. He encouraged me to take anything from the bags that I might need. (I took my coat and contact lens case.) Additionally, he gave me excellent directions to the gate. I was able to get on the flight and arrived in ATL and was so pleased to see both my bags made it. Southwest ROCKS!"
Pros: "Speed as to getting everyone on board and in the air. The attendants were all fantastic as well, almost made me feel at home. Despite my initial flight being delayed we made up the time in the air and I was still able to make my connection both because of making up time but also SW held the connection in ATL."
Cons: "The incoming flight was late by about a half hour. My connection was only a 45 minute layover so I was worried since I was on a later flight. SW did however hold the plane in ATL so that I did not miss my connection."
Pros: "Service is alway the best."
Pros: "The staff is always fun and super friendly!"
Pros: "I have not had any problems flying with Southwest and this flight continued to deliver what this airline always does. Friendly flight crew, helpful."
Cons: "The plane was REALLY hot when we boarded. Where the heck did it arrive from before my flight?"
Cons: "hate queing up and the feeling that you need to push to the front to get a good seat."
Pros: "About 50 customers on a 147-seat plane, so plenty of room for all to spread out. Arrived 10 minutes early."
Cons: "No baggage within 30 minutes of arrival."
Pros: "On time"
Cons: "No complaints"
Pros: "Crew was great"
Cons: "Flight was delayed several hours and couldn't get any information regarding the delay. The signs at the gate were still showing on time and the app never indicated a delay."
Pros: "Always on time and safe"
Cons: "seats are small and no food options"
Pros: "This was my first time flying but the awesome people that work for Southwest made it so easy. That's leaving from Atlanta to Las Vegas and coming back.No delays everything was on time we even arrived in Vegas early as well as back in Atlanta."
Cons: "NA Everything was great no complaints at all."
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Pros: "I only fly Southwest because I like the boarding process. The flight attendants are also very helpful and friendly."
Cons: "In the past, I've paid extra for early bird boarding and, overhearing chit chat while standing in the boarding line, I got the impression that those who were ahead of me neither paid the extra for the early bird or were A class or above."
Pros: "I like that Southwest provides snacks but I wish they would get with the times and partner with a company that provides healthier things than processed crackers, chips, and cookies."
Cons: "The entertainment when using Southwest Wi-Fi is pretty bad. The free TV shows are almost all reality shows."
Cons: "Flight crew didn't even serve water when I felt nausea due to turbulence."
Pros: "Uneventful flight."
Cons: "Departure from Ft. Lauderdale delayed. No empty seats."
Cons: "Baggage took an hour"
Pros: "Seats have good legroom"
Cons: "I was discriminated against for having a service dog without all the records and forced to stuff a 5 month old puppy in a tiny carrier or be cancelled off the flight. I guess pro is they let me on but is this really necessary in these times? She didn’t let out a peep even though she was in the equivalent of a large man in a small seat. I’m never flying JetBlue again. Thanks but everyone else can use my travel money."
Cons: "I booked the flight but they have not refunded me the money because I didn’t took the flight so I’m waiting the money back"
Pros: "The movies"
Cons: "To flight on time!"
Pros: "The crew was amazing. The seats were comfortable (I’m 6’4”)."
Cons: "The entertainment system had issues with the movies."
Cons: "Tv kept going off"
Pros: "Old but clean plane"
Cons: "Crew had no personality"
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "It was way too hot in the plane."
Pros: "The crew and services are always friendly and happy to serve. They always seem to enjoy their work!"
Cons: "Maybe a vegetarian or salad selection."
Pros: "The crew was professional. The seats were comfortable & spacious (for $40 extra per seat"
Cons: "We left two hours late. When we arrived we sat on the tarmac waiting for a gate for 20 minutes...and STILL counting..."
Pros: "I'm glad the checks caught an error in the computer before we took off"
Cons: "the crew wasn't quick updating us so we were sitting on the tarmac for a while before anything was said"
Pros: "The crew was excellent."
Cons: "Bumpy take off and landing"
Pros: "Nice polite and helpful crew! Nice flight!"
Cons: "Only 1 snack and a beverage for a 5:30 hour flight"
Pros: "Almost on time, gate agent was good but the second agent that came to help was fantastic. She really moved the line."
Cons: "The seats were really worn out and uncomfortable and the entertainment screens are way to small. Other than that a decent two hour flight."
Pros: "Plane took off and landed safely at correct destination"
Cons: "Gate door unable to be unlocked, ticket scanner inoperative, late takeoff, no snack boxes, entertainment broken"
Pros: "Everything was good except the tv wasn’t working"
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "roomy seats and tv at every seat. the plane was clean and crew friendly."
Cons: "nothing, had a very enjoyable flight. crew was very pleasant."
Pros: "Lots of legroom, speedy flight landed ahead of schedule, quick boarding and exiting process"
Cons: "TV screen for in-flight entertainment was flickering and fuzzy. Food/snack options somewhat limited."
Pros: "We flew in to JFK early & received great service throughout."
Cons: "The entertainment cut out a few times during the flight."
Pros: "Fastest flight I ever took. Everything went smooth."
Pros: "Seats. Room. Cleanliness"
Pros: "courteous staff,,,, friendly....good updates from the captain on weather....routing...very efficient ground staff during checking in"
Cons: "all was OK"
Cons: "Flight was delayed over an hour. Onboarding crew was very rude. Once we landed, we sat on the tarmac for over an hour. And what’s worse is that JetBlue probably won’t even think to compensate us in any way."
Cons: "Television was out due to out of coverage"
Pros: "Left on time and landed early, great flight"
Pros: "Comfort, free wifi and snacks"
Cons: "Flight was delayed, upon boarding was informed I may have to check my small carry on bag but fortunately was able to allow others to board and then make room for it overhead"
Pros: "The cookies"
Cons: "There were not enough cookies !"
Cons: "Took off late Security line was a nightmare and TSA has no idea what they’re doing Vinyl plane seats are too hot"
Pros: "perfectly on time."
Cons: "all was fine"
Pros: "Seats had more room then other carriers."
Cons: "The direct TV signal was poor."
Pros: "Crew was very polite and helpful."
Cons: "Had to wait for an open gate after landing on time."
Pros: "The quickness of trip."
Cons: "The entertainment devices didn’t work too well. Screens as well as controls."
Pros: "Service was very professional. Definitely recommend to use Jetblue!!! Boarding on time, good entertainment optiones pleasant staff. Great prices with great service!!!"
Cons: "I love my experience with JetBlue!!!"
Cons: "Everything was great"
Cons: "My flight was canceled and they lost my baggage...."
Pros: "All of the major elements of our flight were just fine. Seamless boarding, on time, friendly flight crew, and plentiful snacks...."
Cons: "But...our in seat entertainment did not work the entire flight. Quite an inconvenience when travelling with two small children."
Pros: "The entertainment system crashed three times and had to be rebooted which cause you to start everything over. When I use the Wi-Fi for the Amazon prime option it was very spotty and had to reload quite a bit during the flight from JFK to LAX. They are by Miss clean the staff was good but the entertainment system and the movie choices were very old and not really very interesting."
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "Lots of leg room and good entertainment."
Pros: "All good."
Pros: "The pilot was fantastic and took the time to speak to us as often as possible. You can tell he enjoys what he does. We arrived 20 minutes early too."
Cons: "I don't think I should have to pay for headphones. I don't have to in Brazil."
Pros: "You cancelled my return flight , so my trip was cancelled. How would you feel?"
Cons: "There was a great deal of turbulance at the begining of the flight. The crew's calming and cofident attitude was very reasuring."
Pros: "Plane was comfortable as usual"
Cons: "Delayed 2+ hours, then sat on the tarmac 1+ hours extra"
Pros: "Everything was fantastic!!"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Nothing horrible service"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Very slow plane turnover."
Cons: "Leg room was lacking."
Pros: "Nice plane and super nice crew."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Ac not working at last 30 minutes of flight."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "The crew was very pleasant and the flight was comfortable."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "It was all good nice crew and smooth flight"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "Fast and much more efficient than the previous leg of our trip"
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"
Cons: "No entertainment and Wi-Fi was poor"
Cons: "The plane was small, it was not that comfortable"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "free movies"
Cons: "flight attendant was rude"
Cons: "The cramped space"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Cons: "Everything was great."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Entertainment and crew"
Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."
Cons: "Flight was delayed."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "thiughy it was a good price on the fare. Now I know why"
Cons: "The representatives and staff at your LaGuardia airport need some serious customer service training. Very rude - no one seemed to know what was going on. Flights were pulling up they rebooked and they were fussing at customers. Understaffed and delaying and canceling flights. Would not recommend to anyone to fly with them. Even on connection changed gates 3 times. So customer unfriendly!"
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Flight landed early"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "Quiet flight."
Cons: "Our luggage didn’t make it to us in its entirety."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "On time!"
Cons: "Very crowded flight - almost overbooked!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Pros: "The flight was very pleasant!"
Cons: "The landing was pretty brutal!"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Cons: "Two people were assigned the same seat"
Pros: "All good. Like the exit row. Extra leg room"
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "All was handled beautifully!! Great flight and we arrived early!!"
Pros: "We'll coordinated."
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "Flight attendances"
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Cons: "The gate attendant did not give proper updates when delay was occurring. Kept disappearing when people were getting upset instead of answering our question. The lady at the ticketing counter had an attitude problem when I asked for alternative flight options or when the potential time this flight would be leaving. They kept telling us only 30 more minutes for 3 hours!"
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "Flight was on time and smooth."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "Basically good, except for delay."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Pros: "We appreciated the upgrade to first class. Perfect for our vacation"
Cons: "Not much, my husband had to check his carry on bag due to a full flight. But we weren't that upset about it."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Crew very polite and helpful"
Cons: "Late leaving by nearly an hour. I'm glad this was my connector and not my first leg of my trip. Again seat no back tv. And as we didn't leave "on time" it was t very clear when we would land"
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Great spacious seats."
Cons: "Rude staff at the gate. The lady did not even let me finish my question before saying "No"! I approached her at the gate 1 hour before the flight to explain that I was not able to pick a seat online and I was trying to get an isle or a window seat due to my sciatica nerve pain, but she interrupted and said "no" before I got to ask the question. A few minutes later my name was called by another agent for a seat assignment. When I approached them, the first agent told the agent who called my name "no, she already has a seat" and did not even let me talk! This is awful customer service. I always fly with Southwest, but this time I had to fly with United because of the timing of the flight. I will choose an airline where I can at least get to finish asking a question and apparently that is not United airline."