Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Lihue
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Scores according to KAYAK customer reviews
Pros: "Seat comfort. Seats are really roomy."
Cons: "The landing was impactful; we literally hit the ground. Landing could have been smoother. We sat between runways for 15 minutes. Not good."
Pros: "Great crew."
Cons: "The air conditioning in this style aircraft is terrible"
Pros: "The crew was wonderful, attentive, and polite"
Pros: "We were in the premium seats and that gave more legroom. Complimentary drinks were great and the flight crew was amazing."
Cons: "I couldn’t use the network to watch movies."
Pros: "It was so nice to fly direct again!"
Pros: "Footrests under the seat in front of you"
Cons: "Not sitting in the plane for 2 hours before it took off"
Cons: "Boarded everyone then immediately said we are delayed. Sat at gate for 1.5 hrs. Crew not very friendly."
Pros: "Crew was nice"
Cons: "Only gogoinflight entertainment. Seats were uncomfortable and they ran out of the food we wanted"
Cons: "Device entertainment was glitchy and I wasn’t able to watch, despite following directions for device compatibility."
Pros: "On time friendly"
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Pros: "We got in 45 min early. As always, super friendly, clean, and comfy (for coach). We have their credit card, so free checked bags which is wonderful ."
Pros: "Flt arrived early. The crew were all very friendly and the service was excellent."
Pros: "On time"
Cons: "Late at night"
Pros: "Flight was on time-ish, no trouble really. Call center folks were great."
Cons: "Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there."
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "Great flight, lots of attention by crew. Arrived early!"
Pros: "Great service on time"
Cons: "No complaints"
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Cons: "Crew was rude with handling of the beverage and food carts and passengers trying to get down the aisle. This is an issue on all flights, but this crew was inconsiderate and seemed to dislike their job"
Pros: "I liked how the captain came thru the plane talking to everyone and engaging. I didn’t try any food so not sure how it was but the coffee I had tasted burnt. I didn’t use the entertainment available but the WiFi was so slow I was unable to use my device."
Cons: "Most of the plane was asked to use the back restrooms which caused quite a line for quite some time."
Pros: "The seating was comfortable. The flight crew was very customer focused and pleasant. I was wry impressed and would fly with this airline again and"
Pros: "Love your service so much. Thank you."
Pros: "Ease of their app, upgrading to different seats, polite flight attendants and pilots that made a flight 30 mins behind schedule to being 10 mins ahead of schedule. Well done...."
Cons: "Seats were not comfortable, could use a little more padding."
Pros: "I felt safe and it was a smooth flight."
Cons: "My seat didn't recline back because it broke on 23C"
Pros: "As above. Great service, everyone was really nice."
Pros: "I survived"
Cons: "The plane was older then my grandma"
Pros: "Friendly, on time"
Pros: "Great service, smooth flight and I'm time."
Cons: "The two tiny cookies were way too wimpy for such a long flight. There should be at least a protein offered for free to all passengers."
Pros: "That's all it was. Okay."
Cons: "There were about 50 types of memberships that kept getting called before us peasants could board. I liked the cheery nature of one of the boarding staff."
Pros: "The staff was extremely friendly and attentive. Boarding was a breeze and hassle free. They brought around beverages 3 times during the flight. Right before landing they handed out complimentary cocktails. This was my first time flying with Alaska Airlines, I would fly them again."
Cons: "No complaints!"
Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."
Cons: "What happened to the complimentary meals? Lordy, it was a 6-hour flight!"
Cons: "Bag got taken off plane because plane weighed too kuch"
Cons: "Work on your website! Logging in was a huge hassle because of several reasons I don't feel like getting into now."
Pros: "Florida got hadgood leg room."
Cons: "The barcode at auto check in did not print out so I had to go to the main desk. No one was available until 12:30 for a 2:45 flight. The flight was late and they did not explain why. There were no outlets to plug devices in even though the flight info bragged that they did. On my flight to St. Louis there were also no outlets on that flight. I used to love Alaska airlines, but the quality has dropped."
Pros: "Direct flight, crew to Stl great, to Pdx average"
Cons: "No suggestions at this time"
Pros: "They were kind, considerate and friendly."
Pros: "Boarding was a breeze and the the staff was friendly and made sure things were well taken care of."
Cons: "The in flight special meal there was only a select number of them on board so by time the cart got to me they were sold out. Come on Alaskan should've had enough for everyone."
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Pros: "The crew and the overall flying experience was fine"
Cons: "But my travel luck proceeded to haunt me and my only bag I had travel with me was lost and they have no idea where it is.... hope to get it soon since I have work tonight and tomorrow morning"
Cons: "Ran out of the food I wanted to order"
Pros: "Space on plane and staff"
Pros: "Everything was great"
Pros: "I travel with a fragile instrument, and everyone was helpful in ensuring that I stowed it safely."
Pros: "It was fine with plenty of space."
Cons: "Lack of snacks on a 5 hrs flight"
Pros: "The service crew was very helpful, efficient and friendly! The pilots were top notch. We had some rough chop which blew us all over the place, especially on landing, but the pilot took us in with a degree of skill and smoothness I have not seen before. Boarding was very efficient and we arrived a few minutes early! I would ride with those guys again anytime. Thank you!!!!"
Cons: "Tight seating, tight isles, unhealthy on a body for even a four hour flight. I felt it this morning even after a good rest! I suggest planning some heavy stretching after these flights."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Friendly crew"
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "Seats are small and not good for one's neck"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "In flight entertainment"
Cons: "The plane was very hot."
Pros: "All the attention bestowed upon me"
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Cons: "The WiFi"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "Crew was awesome. Very efficient"
Cons: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "Lack of food options"
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Cons: "the seats are WAY TOO SMALL"
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "There was no problem boarding! FA were average."
Cons: "The pilot was very great."
Cons: "No alcohol was available"
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."
Cons: "Better snacks"
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device. And no power - neither usb nor 3 prong"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "The whole experience was stress free and comfortable."
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Cons: "51/2 hour delay!! Should have brought in another plane."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Cons: "No wifi nor power outlets. The entertainment was okay at best."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "Flight attendants very friendly"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Pros: "Airport customer support was okay."
Cons: "Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport"
Pros: "The attendant was nice about it"
Cons: "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
Pros: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Cons: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
Pros: "The service was excellent! The crew was happy and accommodating."
Pros: "Thanks for the free cocktail"
Cons: "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."
Cons: "One hour on tarmac."
Pros: "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
Pros: "Forthright on giving out informatiom"
Cons: "More room space between seats"
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "Not enough room!"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "Great flight! On time. Pleasant crew. Good snacks"
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Cons: "Everything was good"
Pros: "Free movies/TV with an app"
Cons: "Very small plane, felt every bump as well as every passenger that walked by"
Pros: "Online movies and TV"
Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "Got us here early, smooth ride"
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Pros: "Much better leg room on the upgrade. Thanks for the blanket too."
Cons: "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."
Pros: "Crew was awesome on both trips!!"
Cons: "Both flights were delayed, completely obliterating my whole purpose for travel."
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Cons: "the flight attendeds werent friendly"
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "The seats were comfortable."
Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Cons: "The crew wasn't the friendliest. Kind of a buzz kill when you're en route to Kauai."
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "I have no compliants at all. :)"
Airlines flying from Missouri to Lihue have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Lihue
Masks required on board, masks provided on flights from Missouri to Lihue
Social distancing seating
Middle seats unavailable to book on flights from Missouri to Lihue
Testing for antibodies, testing for symptoms for flights from Missouri to Lihue
Waiving of change fees. Search flexible flights from Missouri to Lihue