Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Stockholm Arlanda Airport
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Scores according to KAYAK customer reviews
Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."
Cons: "frankfurt airport security is a nightmare"
Cons: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Cons: "Seat was super narrow."
Pros: "Clean and very good stewardesses"
Cons: "Could not have been better"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Cons: "Late departure. No roof during queuing for loading and rain..."
Pros: "The stand was really kind."
Cons: "I was"
Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "Timely & helpful"
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Cons: "Internet page for buying excess baggage was difficult to understand."
Pros: "I slept the whole way through"
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Free coffee in the plane"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Cons: "Didn’t have veggies good on board"
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Cons: "I didn't get any veg options for my dinner at all"
Pros: "I mean, it was how a flight should be, painless."
Cons: "Water and beer paying"
Pros: "On time and courtesy"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Cons: "Check-in was slightly confusing to know where you had to go."
Pros: "Nothing at all"
Cons: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "It flew"
Cons: "The effort put in to work with change of plans"
Pros: "Not enough space to store items."
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"
Cons: "Only water or coffee/tea. Not even soda."
Cons: "Crew service is very poor"
Cons: "See above"
Cons: "Miserable cramped seating ."
Cons: "1st class could not board because that area was not cleaned"
Cons: "That it was cancelled"
Pros: "It was canceled!"
Cons: "It was cancelled!"
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Pros: "The Plus Seating was really good"
Pros: "Everything was great!"
Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Pros: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Cons: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Pros: "The crew were very accommodating"
Cons: "The food"
Pros: "Good crew"
Cons: "Leg room!"
Pros: "Crew was good, seats were good."
Cons: "Barely made connection because we were late landing."
Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"
Cons: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pros: "Helpful and friendly staff"
Cons: "Filth plane"
Cons: "Being late and I missed my next flight. I talked with the customer service to book me on next flight from Dallas to London. They did that and told me that they moved my luaggage to the new booking but didn’t happen and I was going around in London looking for my luggage."
Cons: "Having to pay for tea, coffee and water is outrageous Flight late."
Pros: "Good crew!"
Cons: "No complimentary coffee or soft drinks! No entertainment!"
Pros: "Crew was nice!"
Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Cons: "Planes should have WiFi"
Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."
Pros: "Ice cream"
Cons: "Seat too cramped"
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "This flight the only bonus was I actually had a seat."
Cons: "Two flight attendants to service the whole of Euro class meant waiting nearly two hours to be served a bottle of water and a sandwich. Too much time is lost trying to cook food and take the money. Just add £5 to every ticket and give the food as part of the service, you are not a budget airline Plus dont rub our noses in it by bringing meals from the first class galley to feed the crew at the rear of the plane."
Pros: "Great crew, quiet flight, good food,"
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Pros: "The crew was not good"
Cons: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Pros: "Everything was fine....."
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Cons: "Movie quality was not great"
Cons: "Three hours late."
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."
Pros: "I like the way they treat people. Each crew member was friendly and worked very hard to please everyone"
Cons: "I have no negative comments."
Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."
Pros: "Got food poisoning from flight or Italian restaurant at terminal 3"
Pros: "We did not go to Madrid due to BA's IT problems. Could not find an alternative flight."
Pros: "Nice crew"
Pros: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Cons: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
Pros: "We were on time."
Cons: "Cramped, crowded. Could not walk around. Stingy on water, beverage. Air quality was poor. Flight made me cramped and sick from small seat and non-movement."
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Cons: "They loaded us on the plane only to inform us that we'd be in que for an hour+... not acceptable. They should have delayed loading."
Pros: "older plane, so seats were like southwest's leather seats"
Cons: "Crew was very ignorant, only paid attention to those flashing their credit cards for purchases. didn't even offer water, so had to contact the customer service rep onboard who gave us water rather than the air hostess"
Pros: "Got me back to the UK"
Cons: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"
Pros: "I love Itsu restaurant in Heathrow. Healthy, ready and cheap! Get the Heathrow card & get points (although they take 7days to post!) There are also good shoe sales in the airport at christmas season."
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h from even taking off, so they knew and could plan on coordinating the delay. yet, they didn't even delay the Heathrow-Boston flight 5minutes (surprised it kept its spot in the supposed heavy fog for take off). One thing that made matters worse on each way was that Heathrow has a mandatory security check in the middle of a flight connection even if you don't go out of the airport and don't want to check England. This wastes a lot of time in transfers, prevents people from carrying liquids they might have acquired, and makes tired passengers wait in line for another 1h or more, and get themselves in those machines, which is very frowned upon to opt-out of. I like the food on BA in general - good quality meat without tendons or too much fat, and overall nicely cooked. However their strength is in Indian food, and they should limit English food to 1 token per tray (mince pie ok, but the bitter coleslaw was inedible and sometimes we just need direction as I am just realizing now what the cotted curd was for: the minced pie). Not a horrible experience, but with 5h20 arrival delay, you'd think they'd offer me more than $6 for lunch! Finally, I hated having to wait in a random place until 1h before my flight and then dropping everything I was doing to run to my gate last minute."
Cons: "Ancient plane. Worn and uncomfortable business class seats. iPad for entertainment was a joke - you balance it on the skeletal remains of what had been the video monitor. Cabin crew literally disappeared after "meal" service. I had to "disturb" them from under blankets playing Candy Crush to get a drink during this 7 1/2 hour flight. I usually fly Virgin, but for some reason this was cheaper this time - I will never fly BA/Open Skies again."
Pros: "Nice crew"
Cons: "Very slow at Arlanda getting the luggage to the baggage area."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "On time. Friendly and attentive staff."
Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Pros: "Great seats in first class"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Cons: "Flight was cancelled with no compensation"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "Everything went smoothly."
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Pros: "everything was on tyime"
Pros: "On time take off"
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Cons: "Delayed a total of four hous!"
Pros: "Smooth - trouble free - calm process"
Pros: "On time arrival"
Cons: "Everything else"
Cons: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."
Cons: "Everything was great."
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Non stop"
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."
Pros: "The movies"
Cons: "No Food"
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "We arrived safe."
Cons: "Departure 1.5 hours late. Missed connection. Travel took 16 hours instead of 6 hours."
Pros: "All great."
Pros: "Stewardesses were so kind and friendly on this flight, it was a very positive experience."
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Pros: "Overall it was a pleasant flight, satisfied"
Cons: "SFO checkin was very poor. Had to go through 3 different check in agents and 2 terminals. Itinerary showed terminal 3 but the actual check in was at the international and with United! Need to improve on getting this direction communicated better from the start to end."
Pros: "Not much, plane was full and felt like a sardine even after paying extra for more room"
Cons: "Air Canada is trying to grab every nickel it can wring out of flyers"
Cons: "Being delayed 10 hours"
Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"
Pros: "Our flight was cancelled due to wind. 35kts, didn't seem like a lot. They also said that Vancouver airport was experiencing bad weather too, but it seems like it was ONLY Air Canada flights that got cancelled that day. The next flight they wanted to put us on was 2 days later. We missed our connecting flight which cost us $3300 to change dates on."
Pros: "Fairly comfortable flight. I enjoyed the new shading windows with no physical shutters"
Cons: "I did not like the glass in my food. I mentioned it to the flight attendent and she said I probably have nothing to worry about but took my information down."
Pros: "chairs and plane service was good and friendly ."
Cons: "the food was not good"
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Everything else was great"
Cons: "No movies"
Cons: "crew was rude and unhelpful with delayed flight"
Pros: "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
Pros: "I like the courteous crew members, very cordial & attentive."
Cons: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."
Pros: "There was nothing unpleasant"
Cons: "Long walk from terminal F and it wasn't well maked"
Pros: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Cons: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Inexpensive flight, good connections, decent food, and professional and friendly flight attendants and service."
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Pros: "That we ended the trip safely."
Cons: "Paid the trip to Lufthansa and flown with Rouge not even Air Canada ! Big disappointment, never again."
Pros: "Nothing! I was treated like garbage."
Cons: "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
Pros: "Kind crew"
Cons: "Littled staffed"
Cons: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
Pros: "Seats very hard to sit in for 5 hrs."
Pros: "Good entertainment system and comfy seats for a regional flight."
Cons: "Confusion at boarding, delays and turbulence the whole ride so they did not serve beverages."
Pros: "On time."
Cons: "Old plane with rock hard seats."
Pros: "Friendly crew"
Cons: "Touch screens were broken"
Pros: "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"
Cons: "Bag damaged. No one to report damage to"
Pros: "The airline was aware we were held up in the transit from the boston flight to the victoria flight and made some effort to hold the gate open for us. We made it with one minute to spare."
Cons: "The airport security were helpful in the end, but our our struggle to get from the boston flight to the victoria flight was a nighmare. We had to beg at each intersection to get through lines so that we could get to our flight. Is ther no way to streamline this process? It colours the journey with stress beyond belief. I cannot send my mother on any such trips because of this."
Pros: "The fact that there were several vacant seats helped with finding room to stretch out."
Cons: "Nothing in particular."
Cons: "Worse pizza ever! A 5 hour flight with not even a free snack. Shame on Air Canada. You should fly KLM or Air France to learn what food should be like on an airline, and customer service. Within Europe or overseas, no charge for great food, free alcohol and smiling staff."
Pros: "Crew were nice."
Cons: "I had a window seat and there really wasn't a lot of leg room because of how the body of the plane curves. Food was ok. Not a lot of elbow room to eat."
Cons: "There was a thunderstorm & a wreck that morning, so even though we planned to arrive 90 minutes before boarding we ended up not making it until avout 62 minutes before flight time. They only had one gate agent and she stepped away before we could check in. Assuming she'd be right back, we waited for her instead of checking in by terminal. By the time she returned it was too late to check in and they wouldn't let us board. Air Canada didn't have another flight until the next day, so we had to spend $5000 to re-book our flight on a different airline."
Cons: "On Time and the service was awesome. Best red eye flight to Toronto."
Cons: "Entertainment system. Spacious seating for economy class."
Pros: "Entertainment was excellent. Water was offered."
Cons: "Service was desultory at best. Eg. Had to pass by crew on East to bathroom and they barely moved out of the way and continued their chitchat as if I didn't exist."
Cons: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Pros: "In spite of the issues with the equipment (screens & lights) he crew was very reactive and listen to our request."
Cons: "The screens of an entire row didn't work at all making it impossible to watch movies, listen to music or watch the flight's info. On top of that, when I wanted to read, I figured the light above my seat did not work either."
Cons: "The plain didn't have tv and bearly got drinks on the plain"
Cons: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Pros: "May eventually get home."
Cons: "Damn Turkey political instability!"
Cons: "Service is absolutely poor. Pathetic. I asked to take away my cup of water. They said we will be back. That point did not arrive till the flight landed."
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Pros: "IT was a good non stop flight. A little uncomfortable for long legged people---but OK. We really liked the NON STOP Thank you AIR CANADA Erica Ann and Nicholas"
Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."
Cons: "Second 2-hour delay in a row with United. Mechanical failures to blame in both cases."
Pros: "My inflight movie kept restarting because the WiFi connection was bad"
Pros: "I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian."
Cons: "Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience.""
Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."
Pros: "Rapid boarding and comfortable seat. The flight attendant was great!"
Cons: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "Even though we had a few delays and got stuck in Milwaukee for a couple hours the crew was cheerful and helpful and made everything much less stressful, by far one of the best flights I've been on"
Cons: "Was a not a fan of the weather delays, but that can't really be helped."
Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."
Pros: "The flight crew was very helpful and very willing to work with everyone."
Pros: "Friendly staff, comfortable seats (considering). No issues with seating which was a welcome change for me."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Pros: "Good thing it was first thing in the morning."
Pros: "I'm sure this flight would have been fine if it wasn't missed due to mechanicals from previous connecting leg."
Pros: "Dr usus I"
Cons: "The keys"
Pros: "Crew was very nice under the circumstances"
Cons: "1. Plugs for devices didn't work. 2. Condensed water poured on to customers in rows 20 - 24 on the right side of the plane during take off. There was tape on the seams of the overhead bins indicating that this had happened before! 3. Audio didn't work for those in coach. 4. Second meal was lousy 5. TP ran out in the bathrooms with 4 hours left to go!! The age of the aircraft was very disconcerting. The steward told us that the plane was scheduled to be retired soon. Not a confidence builder...."
Pros: "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
Cons: "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
Pros: "Everyone was friendly"
Cons: "A fight attendant accidentally spilled a drink down my back. To compensate, she offered me an alcoholic drink. I can't drink alcohol. I asked if I could move to another seat that was dry and she said I'd have to pay $130."
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "slightly more leg room than a domestic flight"
Cons: "pasta dish was cold and didn't taste too good, video was not working properly (color display issue)"
Pros: "Couldn't get Wi-Fi to work"
Pros: "Food was okay, Entertainment available for individual screens was great"
Cons: "Boarding chaotic / slow, should have been cancelled earlier when the flight was 90% not going to take off that day. Accomodations for cancelled flight okay, not anything to talk about. Should have been compensated with more for the cancelled flight since it caused many to miss work the following day. $200 in damages isn't sufficient."
Pros: "I liked that it was a quick flight, and take off and landing were smooth."
Pros: "At least it wasn't the next day?"
Cons: "I booked A flight from in Oregon to Tucson Arizona but the layover in San Francisco . The flight from Oregon to California was delayed by an hour and a half which caused me to misconnect. United didn't offer me anything, not even a sorry. Terrible service."
Pros: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Pros: "Boarding was made easy buy letting each group on separetly"
Cons: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "I didn't like that I couldn't take an earlier flight home to Ontario without having to pay a fee. The airline delayed my flight a day later just to get to Oregon and the least they could do was give me an early flight home."
Pros: "Very friendly flight attendants and pilots."
Cons: "Very uncomfortable seats, got delayed on the return trip again. Got home very late."
Pros: "Same as flight from Miami to Houston."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Friendly crew and smoothe flight."
Cons: "Seats are too narrow. Flew from Newark to Orlando and had free bag check-in. Had to wait until the end to get a seat assignment."
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Pros: "No food offered. Only received one drink serving."
Pros: "Arrived to find the flight was canceled due to mechanical problems. The airline was prompt to provide alternative flight arrangements. I taxied from BWI to IAD and took a different flight. The airline provided free lunch meal and transportation was covered as well."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Cons: "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
Pros: "Same as before"
Pros: "Everything else."
Cons: "Poor timeliness of our return flight from IAH to ABA"
Pros: "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
Cons: "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."
Cons: "I hat west coast to east coast flights that offer no entertainment or food."
Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."
Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Cons: "I am TSA approved. I am Global Entry approved. The TSA pre- check did not appear on my boarding passes. I was body searched 3 times, had no privileges, my luggage opened and scrutinized."
Pros: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."
Pros: "Seats are NOT comfortable. You would think after all these years they'd get it right!"
Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"
Airlines flying from Missouri to Stockholm Arlanda Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Stockholm Arlanda Airport
Masks required on board, masks provided on flights from Missouri to Stockholm Arlanda Airport
Social distancing seating
Middle seats unavailable to book on flights from Missouri to Stockholm Arlanda Airport
Testing for antibodies, testing for symptoms for flights from Missouri to Stockholm Arlanda Airport
Waiving of change fees. Search flexible flights from Missouri to Stockholm Arlanda Airport