Daily cleaning, installation of cabin HEPA filters on flights from Montana to Charleston
|August||Best time to beat the crowds with an average 3% drop in price.|
|November||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$276||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Ticketing was "supposed" to open 2 hours before the flight, but opened a half hour late. THEEEEEN the luggage was lost in Seattle for over an hour, sooooo THE FLIGHT was great. Getting TO the gate, & TEY7NG to get home WITH my luggage.......... NOT SO MUCH!"
Cons: "There was no one at the front desks when we arrived for at least 30mins."
Pros: "Very upbeat, efficient, and helpful crew"
Cons: "Maybe contract with a different food company...?"
Pros: "Flight was faster then expected. Friendly/pleasant crew."
Pros: "Flight rough as we passed over major storm. Great landing at CHS in a stiff wind and we were 20 minutes early!"
Pros: "The attendant at the gate was great about getting me a seat assignment next to the other person in my group. The food options on the flight are much better than I expected for airplane food."
Cons: "No complaints, really."
Pros: "In flight crew was super great!"
Cons: "The comfort of those Horizon turbo prop planes leave EXTREME room for improvement. I normally won't even fly on them, they are loud, uncomfortable, reek of burnt fuel, etc. but Alaska was not offering JetBlue service for some unknown reason during my needed travel dates."
Pros: "The Crew was amazing & super friendly. They have a 20 minute bag guarantee so you get your checked luggage super fast."
Cons: "On one my flights I had to sit in an isle seat & people kept bumping me while I was trying to sleep but that's really out of anybody's control so I can't fault the airline for it!"
Pros: "Friendly crew Hard cider Easy loading, organized Cart for carry on luggage"
Cons: "Small storage area on board at seat & for carry-ons Seats were crowded , small , close together Noisy sitting in row 4 or 5 near propellers/ engines"
Pros: "Fast boarding and flight. Food couldn’t really be rated as it was a couple cookies and a drink. Comfort was average for economy class seating. There was ample room to move your feet as long as there was room to stow your bags up top. On this flight there wasn’t much room. Too many people bring carry on baggage vice checking it in."
Cons: "Not enough room to stow carry on baggage."
Pros: "Always happy ... thank you."
Pros: "Great service and flight crew!"
Cons: "The turbulence was the only thing that sucked!"
Pros: "The captain was the only nice person on the crew."
Cons: "Flight attendants were extremely rude. Made a simple request for a second cup of water two times. Both times I was meet with an ugly looks d a “we’ll see, you have to wait!” Water never came and neither did the flight attendants. They were too busy talking to each other in the back of the plane. Worst flight attendants ever!! Glad I fly Delta twice a month!"
Pros: "Friendly staff nice clean airplane"
Pros: "One of my better experiences flying, ever"
Pros: "Great crew. Boarding was fast and efficient."
Pros: "Cheerful flight crew and landed ahead of schedule."
Pros: "Arrived early Attendants were friendly"
Pros: "Smooth experience all around"
Pros: "The flight was on time-easy boarding and flight. Great service."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "trip overall very good"
Cons: "It didn't have on board wi-fi"
Cons: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."
Pros: "Loved flight w tv and access to movies at your seat"
Pros: "Early arrival"
Cons: "Only water to drink."
Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"
Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."
Pros: "We got a flat tire on the way to the airport. Left the car on the side of the road, hopped on a quick uber ride to the Bozeman airport and we made it with literally one minute to spare. we wouldn't have if the girl helping us hadn't been so determined to get us on our flight."
Cons: "It was all great. No complaints."
Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."
Pros: "The flight and crew were great. I loved the quick boarding."
Cons: "However, the other passengers were not considering others. There were several different families that let their kids run and scream up the walkway. Some passengers did not use headphones and conflicted with all the other sounds and made hearing the annoucements very difficult."
Pros: "I liked the crew on my flights."
Cons: "My Connecting flight SEA to PDX. "CANCELLED!""
Pros: "Larger seats than delta, that's for sure. I'll fly Alaska air again."
Cons: "The agents weren't at the counter 2 hours before the flight in Bozeman. Had to wait for someone to show up to check my luggage."
Cons: "The landing was extremely rough."
Cons: "seats were very tight"
Pros: "We were on and off the plane quickly. Luggable arrived very promptly. Nice choice for beer and wine which is complimentary."
Cons: "Very efficient and friendly."
Pros: "One stewardess was very nice."
Cons: "My flight was late and I was not notified through any media, not Kayak not Alaska Airlines. I arrived early to the airport, asked the luggage check in and was told it was 30 minutes behind. Then burn up a little time, go through security only to find that it was 50 minutes late. None of the signage was updated at the terminal to say how late, it still said on time until I got on the plane. My flight was stressful due to being sat next to someone with no sense of personal space and in the two other seats next to me was a fussy baby with his father. Got to Portland, and had to run to the other half if the airport. I decided to postpone my flight until later due to that stress."
Pros: "GREAT job"
Cons: "Had to spend the night in Bozeman because the pilot had too many hours so plane was late missed flight from Seattle to Walla Walla. Horizon terminal crew was clueless. Hope to never have to fly on Horizon if trying to get somewhere on time."
Pros: "The crew were very kind and helpful."
Pros: "Friendly flight attendants"
Cons: "Turbulance Small seats"
Pros: "Timeliness, crew was friendly"
Cons: "Overhead bins just a little too small, waited a long time to board due to late crew, I believe. That is understandable, but would have appreciated a bit more communication at the gate"
Cons: "Couldn't figure out who to talk to about the baggage delay."
Pros: "I received updates on the many delays this flight had."
Cons: "When flight was delayed, a snack or something additional would have been nice for the children."
Pros: "Flights not cancelled"
Cons: "Not comfortable seats at all"
Pros: "I was asking for a beverage and the flight attendant scolded me for me voice?! Very embarrassing."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Pros: "As always, your staff were courteous, and professional. I appreciate how some flight attendants add personal flair to the safety briefings. Some would say it's unprofessional, but I think it is very valuable, because the more entertaining the attendants are, the more people pay attention to the safety briefing. I loved it. It also builds a trust relationship where passengers are more likely to follow instructions if there was an emergency."
Cons: "I don't like paying $25 to check my luggage, and then see people checking their bags at the gate for free. I don't care for pretzels, so I wish there was another option for a complimentary snack. Not a huge deal, though."
Cons: "I was switch to an other air line .then it took them so long .that the plane left 've for they could find me on the list,so I was not able to leave. So then then booked me in the Alaska air line for the next day and gave e me a best western hotel to stay at, but I waited an hour and twenty minutes and know one came to take me to the motel. So I finally was shelled back to the gate , cause I was not able to stay there any longer cause I wouldn't ha e have had much time to be in the m politely be for having to Came back to the airport port. . Should have been in Las Vegas Wednesday night did get there till the next day . I spent a very UN comfortable night at the airport."
Pros: "The staff was very friendly"
Cons: "It was very difficult to eat due to the close proximity to the other seats. The flight was delayed by over two hours which led to other problems for myself and my family."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "All of it"
Cons: "Nothing Best flight"
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "I love the Food was really good thanks guys!"
Cons: "Have the Free WiFi option will amazing"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Cons: "Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America."
Cons: "Left A bag behind in NY"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "The crew was great and also the snacks."
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "No problems"
Cons: "Takes so long to board plane"
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "Quick flight"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Cons: "Boarding employee was rude."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "Great to have in flight TV"
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "Crew very nice"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Cons: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."
Cons: "Rough flight and landing."
Pros: "Nice snacks for such a short trip...most airlines have abandoned this for short trips. Clean and spacious cabin"
Cons: "Freezing cold in the cabin"
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Cons: "Most flights were delayed (3/4 legs) causing bags to not make connections. Had to wait 2 days for my bags in Paris requiring me to purchase new clothes, shoes, toiletries and then spent 4 hours waiting for them at our VRBO- finally delivered it at 4 hours 15 minutes. Also not given adjacent seats on"
Pros: "Very nice crew"
Cons: "It was freezing on the plane. The entertainment was not working."
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Cons: "Thank you"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "EAsy boarding"
Pros: "We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight."
Cons: "The seats were a little small and cramped, but no more so than any other airline."
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Pros: "Smooth flight !"
Cons: "Too tight for 6'3 male."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "I like the ability to stream movies and TV to my device. The seating was also comfortable the head rests are a lifesaver."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Cons: "Comfort, timeliness."
Pros: "We liked the extra legroom and the night time flight"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Good staff."
Cons: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
Cons: "Seat space very narrow and uncomfortable seats"
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Pros: "Very nice flight. Nothing unexpected."
Pros: "The staff was nice. The food was good."
Cons: "One hour and 30 minutes delay. I got my luggage the next day after landed."
Pros: "All good"
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Cons: "AA gate attendant assigned two of us to the same seat."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Everything went smooth"
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Pros: "Flying first class"
Cons: "This was just over an hour flight, but something in first class besides popcorn or potato chips would have been better. Maybe hummus or cheese tray? What happened to warm cookies with milk?"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "It was cool"
Cons: "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Cons: "Flight was late and missed connection. had to stay overnight"
Pros: "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
Cons: "If I upgraded to first class!"
Pros: "The flight attendant was very sweet and helpful."
Cons: "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "Great service, quick and easy!"
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "No problems to deal with"
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Pros: "Quick flight"
Cons: "United flew late and we had to RUN to new gate for connecting flight. Old small jet. No phones could be on. Odd folks drug their dog on board and were asked to put it on the floor. ... oh no! !!!!"
Cons: "Plane as dirty and dislike direct tv"
Pros: "On time. Very nice flight attendants."
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Cons: "They switched my preselected seat, without my permission, and gave it to a flight attendant that was traveling. I dont understand why she couldn't sit one row behind my preferred seat."
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Pros: "Informative Gate Attendant Nice flight attendant"
Cons: "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "Magazine was worth reading"
Cons: "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "Free carryon"
Cons: "Couldn't figure out wifi"
Pros: "Boarding , good communication"
Cons: "Crying baby + woman behind me non stop talking very loud during flight"
Pros: "The seating seemed a bit more spacious~very much appreciated!"
Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Cons: "The cabin smelled like an unflushed toilet. That should be enough!!!"
Cons: "Sat in plane on runway for an hour"
Pros: "On time. Comfortable"
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Pros: "Warm friendly competent staff."
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"
Cons: "IT system outtage, grounded all domestic flights"
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "Both domestic flights got cancelled. I lost the first day of my vacation and had to miss an extra day of work on the way home."
Cons: "Hard to sleep, turbulence"
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Pros: "On time"
Cons: "Luggage lost or left in Chicago with meds including insulin, had to stay in motel in Portland, ME to wait for morning flight. Hope luggage is on that flight. He needed his meds and only wanted to help when they said there was too much baggage. Mr. Perrin had only one carrying with everything in it. The flight itself was fine and he had good aisle seats and wheelchair at all points, but the lost luggage with the important meds caused a problem. We hope United found it."
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "Procedures to check for COVID."
Cons: "It’s a pandemic and the plane was full. I thought the middle seats were not sold but full flight!"
Pros: "Everything was perfect"
Cons: "Nothing, is excellent . Thanks"
Pros: "I slept"
Pros: "Very fast flight. Got to destination early."
Cons: "One flight attendant was pretty rude. Her poor attitude was noticed by multiple passengers."
Cons: "Missed flight due to delayed one of 5 plus hours"
Pros: "Check in crew is efficient."
Cons: "Check in procedures are arduous. No kiosks, long lines. baggage fees are ridiculously high."
Cons: "Flights delayed and made us sit on the plane for a hour while we were waiting for a late flight to land"
Cons: "The inability of someone to take responsibility of the mistakes made by DIA and Frontier airlines. I will be bringing this to the attention of Corporate regarding this incident, and if need be I will be contacting the media"
Pros: "The agent was very helpful with my rescheduling. I am hoping my flight two days from now will go well."
Cons: "There was a six hour delay without any likelihood of a departure. Frontier I was told had problems acquiring a crew."
Pros: "Our connecting flight was delayed by 2 hours and Frontier Automatically gave us $25 voucher for the inconvenience without us even complaining. We fly a lot with various airlines and understand that delays happen. We think it was great that they did that!!! Thank you Frontier!!! We will definitely come back!!! :-)"
Pros: "Nothing. Would rather take a bus or pay the $ to fly a normal airline."
Cons: "The service is trashy. Frontier customer service hung up on me when I called to complain about rude service. The cheap price is a scam if you have anything more than a personal bag. Absolutely terrible airline. Will not ever fly again."
Pros: "Affordable. Got me quickly and easily where I was going, clean plane. Gorgeous sunset coming into DIA. No intrusive seat back tv ads."
Cons: "Hard seats. Beverage cart didn’t make it all the way to where I was sitting. Overnight layover to fly between two neighboring states (still cheaper than any other option even with hotel)."
Pros: "Cheap prices."
Cons: "Flight estimation times weren't very accurate."
Cons: "4 hour delay"
Pros: "The best thing about this flight was that Sam at the Frontier gate was able to handle all of the fallout that resulted from the delay while keeping a calm and cool mentality. She had a LOT of people hitting her up for flight changes, and fixes because they missed their connecting flights. Sam did a GREAT job, along with the rest of the staff."
Cons: "Flight was late"
Cons: "Seats do not recline. Tables are tiny."
Cons: "Again, flight was at 8pm, received 3 delayed text messages, started boarding at 940pm, last text received was to be delayed till 1015pm but we were already on the plane, but didn't leave till 1040/1045pm."
Pros: "The worst seats on a plane I have ever seen!"
Pros: "Very organized and on time!"
Pros: "Cheap initial ticket price"
Cons: "Very small space and expensive bag fees uncomfortable seats and you have to purchase drinks"
Pros: "Boarding was organized. The plane was clean. Staff were courteous."
Pros: "Flew out of Trenton. Great airport. Handful of flights every day, but easy to get through check point and the bars there were great. There's 2 bars, one before security and one after. Word of advice, if you show up early, hang out at the upstairs bars till about 45 minutes before your flight. Security takes a couple minutes so that's not a concern and the bar after security is small."
Cons: "Drinks on flight are expensive. Just bring some airplane bottles and keep them descrete and you'll be alright."
Pros: "The price."
Cons: "Late flight. Late bags. Overall poor experience."
Pros: "45 minutes late"
Cons: "Plane was dusty and was 4 hours late boarding and it was not due to weather if you want a reliable flight service DO NOT fly frontier!!"
Pros: "Nothing. I don't know how frontier is still operating. They are a terrible airline. When I went to the airport to check in, 5$3 man at the counter said he was off shift and just walked away with no one to release him. It took us 15 minutes to get checked it. There are also NO barf bags anywhere to be found on flight. It was awful. Our flight arrived AN HOUR early and it was extremely turbulent and I barfed so much. It was disgusting. & will never take Frontier again."
Cons: "Everything. I hate Frontier. They are the dumpsters of airlines. 8 would rather pay $100-500 extra to fly ANY OTHER airline."
Pros: "On Time. Check in was fair at best. Ground and flight crew were good."
Cons: "Frontier's no frills approach may work for some, but I will never fly them again. Seats are instruments of torture. No padding, they don't recline, there is no in-flight entertainment and anything other than water costs money. By the time you factor in overpriced luggage, get charged for a carry on, there is no value in flying them."
Pros: "I love how quick the flight was!! Great"
Cons: "The cost for a checked bag is expensive. Suggest a flat fee"
Pros: "Got in ahead of schedule"
Cons: "Seats are cramped. I'm not even 6' tall and I was cramped... c'mon"
Pros: "quick flight with great service"
Pros: "Got home early! Yay!"
Cons: "Ur mom"
Pros: "the person sitting next to me was nice. the crew was great."
Cons: "getting charged $40 to carry on a small fly rod. i think that is so crazy, since it is no where near the size of a bag. also, when we arrived, they told us the wrong baggage claim repeatedly, so we waited an hour until ONE OF THE PASSENGERS figured out they put the bags on another claim. get it together, Frontier. they are literally the worst airline. WORST."
Pros: "Prices are very reasonable"
Cons: "Frontier is struggling at the Denver airport. During my flight out of Denver, the "Bag Drop" line took a very long time and they only had 2 people working. On my flight back into Denver we arrived early but had to sit on the tarmac for almost an hour before we could get off the plane and then had to wait another half and hour for our luggage. It was very frustrating and I ended up leaving the airport at 12am instead of 10:30pm. Normally I have not had this type of experience with Frontier but this time around if was very disappointing."
Pros: "Direct flight"
Pros: "on time"
Cons: "A bit more room on plane"
Pros: "Simple, straightforward"
Cons: "I miss the old Frontier. They are doing a drastically better job than Spirit, but I hate that I'm even grouping the two together. The constant upselling is chintzy. Having to pay $80 to bring a carryon is absurd. I get that it can be hard to make the finances work sometimes. But this isn't fun."
Pros: "Crew was pleasant, ride was smooth, and at first I appreciated that the pilot wanted to depart early."
Cons: "It was cramped, seats very hard, did not appreciate carry on fees at all, and since we landed nearly 30 minutes early (because we departed early too) we had to sit on the tarmac upon arrival to wait for departi plane to leave."
Cons: "Everything about Frontier tells me that they'd prefer to stick me in their size box and charge me extra."
Pros: "Very little"
Cons: "Poor arrival jetway control. Terrible luggage work."
Pros: "Planes were in good condition and the seats were comfortable."
Cons: "First, the flight was late which cut down my 90 min layover by 30 minutes. I understand that weather can be a HUGE variable when flying-however, when I asked a flight attendant if they had connecting flight information while we were waiting on the tarmac for over 30 minutes to get a gate when we landed- she responded with "I'm on the same flight as you, I don't know"....really?! That is NOT customer service and I asked very politely and was responded to rudely. The response of the people all around me was confirmation that it wasn't just in my head. Completely uncalled for. It would have been simple to say, "Sorry, I haven't received any information but let me check and I'll get back to you." Another 30 minutes later we are finally able to get off the plane. 0 min Layover. Thankfully they held the connecting flight leaving for charlotte so I wasn't stuck in Denver."
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Pros: "The only saving grace was we purchased the extra leg room row."
Cons: "The flight attendants were rude and we're constantly making derogatory comments about other passengers. The plane was filthy and was in disrepair. For a discount airline my expectations were already low but Frontier even failed to meet those. For a few dollars more, I am flying with the big boys next time."
Pros: "I like that Frontier offers a flight direct from Bozeman to Denver."
Cons: "I did not like all the sneaky additional charges after purchasing my ticket. I should not have to pay to bring one checked bag or one carry on. I did not like that you have to pay for any snacks/drinks besides water. I didn't like that frontier tried to charge me for picking my seat when checking in online 24houra before my flight."
Pros: "Plane eventually arrived at destination."
Cons: "I didn't like being charged $40 for a carry on bag. I didn't like the uncomfortable seating for a red eye flight. Most people sleep on those and need some comfort. I didn't like having to pay for drinks and snacks. Yes frontier is a little cheaper but after figuring in what I spend on carry on bags and drinks and snacks, I should of paid for a different airline with more amenities and comfort."
Pros: "Entirely Average."
Cons: "Both of my flights were very late."
Pros: "Direct flight. Can't really say much else. The crew was very nice."
Cons: "Charged for everything. Bags, seats, food. Pretty much everything but using the bathroom has a charge. Also the sales pitch to get a credit card through them is a bit tacky. Could do without that coming on the speaker system. Seats are uncomfortable. Tray table is about the size of a small iPad. Told is flight was delayed 4 hours and then left on time. Numerous passengers were left behind due to poor communication of departure. Seats do not move and the plane was exceptionally dirty. I guess you get what you pay for. We did get a very cheap flight so that is why I gave 2 instead of one."
Airlines flying from Montana to Charleston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Charleston
Masks required on board, masks provided on flights from Montana to Charleston
Social distancing seating
Middle seats unavailable to book on flights from Montana to Charleston
Testing for antibodies, testing for symptoms for flights from Montana to Charleston
Waiving of change fees. Search flexible flights from Montana to Charleston