Daily cleaning, installation of cabin HEPA filters on flights from Montana to New Orleans
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Scores according to KAYAK customer reviews
Pros: "Crew were attentive and courteous."
Cons: "Arriving in New Orleans was chaotic. The airport was fresh off renovations. FAIL! Reader boards for baggage claim were inoperative, so no one understood where their bags might come out. After an hour, we found ours and made our way towards what used to be rental car check in. Found there was now a shuttle bus system to get to rental counters, but waited in line outside with our three bags for 30+ minutes just to get on the shuttle. After a 15-minute ride, we finally arrived at the old rental check in/garage area. Bottom line, it took over two hours from arrival to finally being able to leave the airport."
Pros: "Upgraded! Excellent service throughout,"
Cons: "Longer flight?"
Pros: "Crew was good."
Cons: "Uncomfortable seating"
Cons: "Alaska is usually good. Thanx"
Pros: "Crew was amazing."
Cons: "Internet issues through most of the flight."
Pros: "Smooth, comfortable flight that was a bit ahead of schedule!"
Cons: "The flight was severely delayed due to inadequate staffing"
Pros: "The Crew was amazing & super friendly. They have a 20 minute bag guarantee so you get your checked luggage super fast."
Cons: "On one my flights I had to sit in an isle seat & people kept bumping me while I was trying to sleep but that's really out of anybody's control so I can't fault the airline for it!"
Cons: "Cold in a plane"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Pros: "We got screwed over by a travel agent. Alaska got us in. And treated us right"
Pros: "Upgraded to first class. Ample legroom would be an understatement. Great staff, great service and very good food. Almost needed an operating manual for my “Lazy Boy recliner”!"
Cons: "The bs. Every 20 min they said 20 more min."
Pros: "We really liked our trip with Alaska Airlines, they offered free WiFi on board and free entertainment, flight attendants were super nice"
Cons: "Food is not so great as in most of airlines but at least they had vegan box"
Pros: "Flew into New Orleans even though tropical storm was approaching nearby"
Cons: "Gate change without notification to me by email"
Pros: "New plane from merger with virgin America. Best domestic first class I’ve been in. SFO to MSY nonstop. No delays. Early. Even the food was good."
Cons: "Nothing to mention."
Pros: "Flight was excellent. From the flight attendants to the free movies."
Pros: "Interactive screen! Able to text passengers on flight and order food and drinks from your seat."
Pros: "Alaska air provided great service- comfortable plane!"
Pros: "Quiet, relaxation, good service."
Cons: "Tight seat, hard to get out of."
Pros: "The crew was good"
Pros: "The attendants are great."
Cons: "Seating is Cramped"
Pros: "I’m a tall guy and there was finally enough room for my legs on a plane"
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "The man next to me left his phone on so he could text."
Pros: "Plenty of room, nice crew"
Pros: "Quick flight and comfortable seats."
Cons: "The chicken salad sandwich was okay."
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Pros: "The staff was very friendly. I loved the humor of the flight attendant who have the safety briefing! It’s very nice that you offer complimentary wine or beer. I cannot give 5 stars for food or entertainment because the flight was so short there was no entertainment, and only snacks. I’m not complaining though. Overall it was a great flight."
Cons: "The flight was delayed for mechanical reasons, but I’m happy that Alaska Airlines takes safety seriously."
Pros: "The check in and boarding agent was so nice and helpful!"
Cons: "Yikes, the seat was a bit crowded as the person next to me was a taller person."
Pros: "I flew from Seattle to New Orleans and everything was smooth and easy. The crew was friendly and we arrived fairly early."
Cons: "Couldn't find any way to input my TSA Pre-Check number so ended up standing in the long line... For that reason alone, I won't buy through Kayak again"
Pros: "TWO beverage trips -- how could I not be happy?"
Pros: "I liked that a pillow and blanket was provided- but the temperature on the plane was way too hot to use them"
Cons: "The temperature on the plane was way too hot"
Pros: "Great flight attendants!"
Cons: "In coach and very little space. Just like all the other airlines."
Pros: "I enjoyed flying Alaska Airlines"
Cons: "Worst landing I ever experienced"
Pros: "Non stop Seattle to Omaha is the greatest thing to happen since I moved out to Washington State - my travel to Nebraska is so much easier and hassle free. The crew was professional and fun - Gluten free snack box is a plus."
Cons: "The sign in for free in-flight chat and entertainment was clunky and a bit confusing . I gave up on it ."
Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Pros: "Loved the peaceful journey"
Pros: "The flight was very comfortable and the crew was very welcoming."
Cons: "The only thing I got to eat was a small cookie. The wifi was not free."
Pros: "Easy to board, got to destination on time, friendly crew."
Cons: "No tvs on plane. Wasn't told to download video player app beforehand (and even when I did on the way back, it didn't work) and then was told I could rent a viewer for $10. No thanks!"
Pros: "Friendly, competent counter folks, flight attendants and pilots, nice landing, insomniac me even dozed off! So I missed any food or entertainment offered."
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Pros: "Everything was great"
Cons: "The last 10 minutes were shaky."
Pros: "Good natured crew"
Cons: "I needed an aisle seat and booked one but they gave it away. The food was tasteless"
Pros: "Smooth process"
Cons: "No meal given. No entertainment."
Cons: "Need display screens for entertainment."
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "Comfortable seats"
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "The Wi-Fi cut out a bit"
Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Great flight . Even got here early"
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "Great to have in flight TV"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Cons: "every single flight got changed multiple times worst experience"
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Pros: "Everything was great!"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "Lost my luggage and flight delayed"
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "Short trips so no entertainment is offered so it's n/a"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "Both power and USB plugs at each seat. Entertainment options not bad."
Cons: "Very narrow seats with little leg room. Reclined seat in front of you is right in your face."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "power outlets & TV"
Cons: "crew was cranky"
Pros: "crew was friendly and professional. ice-cream in the middle of the flight was quite nice!"
Cons: "as always...uncomfortable seats/need to pay extra for a window seat"
Cons: "Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed."
Pros: "Boarding and disembarking were very smooth and the crew was very nice."
Pros: "Short, sweet, uneventful"
Pros: "Pleasant, uneventful flights."
Cons: "No complaints."
Pros: "United does it better than low-cost carriers"
Cons: "Not worth the additional cost over low-cost carriers"
Pros: "Seat was comfortable"
Cons: "I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats."
Pros: "It was a good flight- friendly staff and crew."
Cons: "Less time with seatbelt sign on."
Pros: "Great service, quick and easy!"
Cons: "No flight"
Pros: "No issues at all on this leg of the flight."
Cons: "wish plane had phone chargers on board"
Pros: "No problems to deal with"
Cons: "Couldn’t finish check in process without checking a bag"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Pros: "Everything went well"
Cons: "I loved everything"
Cons: "Plane as dirty and dislike direct tv"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Cons: "Way overcharge for 3rd bag -$150 for single relatively small bag!"
Cons: "Super uncomfortable seats"
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Very late - no communication from gate agents."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Pros: "The seating seemed a bit more spacious~very much appreciated!"
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Cons: "Very uncomfortable seating!"
Pros: "On time. Comfortable"
Pros: "On time. Comfortable"
Cons: "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "Warm friendly competent staff."
Cons: "IT system outtage, grounded all domestic flights"
Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"
Cons: "I was forced to check my carry on because others were allowed to bring several carry one bags I counted 18 passengers that were allowed to bring 3 carry one bags & a personal item to store under the seat so if you are in the 3rd, 4th or 5tn boarding group there isn't any overhead storage available I paid to check check my other luggage so I would follow the rules others should be made to do the same I worried all the way to New Orleans that my carry would be lost"
Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."
Pros: "Excellent service!"
Cons: "Hard to sleep, turbulence"
Cons: "The wi fi should be free of charge"
Cons: "No usb hookup. No food"
Pros: "On time and direct"
Cons: "Same comment as above"
Pros: "On time"
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Cons: "No food no wifi"
Cons: "Its a joke paying money to watch broadcast T.V."
Cons: "Still not in New Orleans"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "Extending my trip by a day. Quite expensive. No compensation!. I am so discussed with the the privilege s airlines take. They are not held accountable, just cancel, delay. SCREW THE CONSUMER"
Pros: "The crew was willing to move me to an empty row"
Cons: "No in flight WiFi. Seats were not adjustable"
Cons: "Frontier is always great! Getting you where ya need to go with zero hang ups, perfect airline! Price is always right as well!!!"
Pros: "Got what I paid for"
Pros: "The crew and the clouds"
Cons: "Send out emails reminding passages to shower (that means washing your hair and ass), wear deodorant, and brush their teeth."
Cons: "This was a surprise trip for my boyfriend’s birthday. His father passed away shortly before the trip. We were told no refunds possible, even with the death certificate, and the transfer fee would be close to full price."
Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"
Cons: "Worst airline ever"
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "Water wasn't free"
Cons: "Service, didn’t take off or land in time, no explanations"
Cons: "Same ☝"
Pros: "Straightforward fares if you are literate and do your homework. Also love that short notice fares remain inexpensive. I will definitely fly them again"
Cons: "The gate service at Austin and New Orleans was bad due to airport operations, not Frontier."
Pros: "check-in, boarding, friendly staff & on-time performance"
Cons: "Very uncomfortable seats."
Pros: "Arriving early"
Cons: "Having to pay for basics"
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Flight was 3 hours delayed. When we arrived at the airport they said it would be delayed by 2 hours. Then right before our new boarding time they delayed it another hour. I wish we would have had some advance notice so we weren't stuck waiting at the airport for 3 hours."
Cons: "Frontier seats are extremely uncomfortable (I would say the worst of any airline) and they charge for carry on luggage and drinks."
Pros: "What happened to seats that lean back a little? Much more comfort."
Cons: "The Flamingo. We began our vacation with Frontier Airlines on a note of apparent tension between the attendants and boarding passengers. Having not been a frequent flyer, I assumed that this was normal in post 9/11. The male attendant had a cold demeanor, until he was chatting up passengers to buy snacks and drinks. Why sell bar drinks when there is enough disorderly conduct in the air? The plane was cold, noisy and the outside air currents were choppy. No conversation from the pilot was forth coming as to what to expect during the flight. Then there was a the Master Card Commercial. It's bad enough to be crammed into a noisy old plane, but to have to be subjected to a lengthy pitch for a credit card is inexcusable. Sandra Fliniau flight 04-09-2017"
Pros: "It was fast easy simple. I thought charging for hand luggage as crazy but they seemed flexible about what a purse is. Ate nothing, didn't watch anything. Stewardesses warm and friendly."
Cons: "The flight attendants were not informed as to why the pilot didn't show up. We just sat for hours on the tarmac and when the pilot showed up she seemed confused too."
Cons: "MY LUGGAGE WAS LOST!!!"
Pros: "Our flight was cancelled. We were given a 1-800 number to call to rebook. The guy was in India, slow computer, kept putting me on hold. 2 hours later, no rebooking, no resolution and I was postal. I missed the funeral of my relative, so did my kids. Horrible service, I will never fly Frontier again. What a nightmare. I kept asking for a manager or supervisor and was told there was no one."
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "Left on time, landed on time. Seats were comfortable, what more would you need for an hour and a half flight"
Pros: "Safety instructions worth the funny copy was great."
Pros: "Not a single thing!!!"
Cons: "Worse ever!! Cancelled my vacation to Florida due to Hurricane and was told it would cost $99 dollars to cancel the ticket. The ticket only cost 60 (plus the extra fees-$90 total). Due yourself a favor and drop this air carrier! It is not worth losing customers! You pay for what you get.....cheap equals miserable and uncomfortable!"
Cons: "The plane departed 45 minutes behind schedule. When we arrived, 20 people or so did not receive their luggage. Frontier representatives were nowhere to be found. Finally someone came and herded us upstairs, gave us no information about our luggage, and had us form a line to file a claim. Frontier staff was utterly unapologetic and had no sense of urgency. I still don't know where my bag is. The plane was supposed to land at 12:45, and I left the airport at 3:30 and missed an important work meeting."
Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."
Pros: "The friendliness of the flight attendants, as well as the help I received at the check-In desk."
Cons: "The comfort of the seats, I'm 6-4" the room available is tiny for me."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Pros: "On first off first"
Cons: "Too small of a plane and was charged for my one and only carry on bag which was to standard size"
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Cons: "Plane was an hour late . All if the extra fees made me decide to not travel on Frontier again"
Cons: "the pilot almost crashed the plane"
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Cons: "Even had to pay for ONE carry on. Ridiculous. Everything was a charge, even selecting a spot to sit. Not what I expected."
Cons: "Flight cancelled due to weather. No other to help with rebooking or solutions to being stranded in the airport. Calls and emails all fell on death ears. As a Colorado resident I try to fly frontier exclusively, no more. I will never give my money to this failing airline."
Cons: "See above"
Cons: "183$ in seating and luggage fees AFTER the base ticket price...I wasn't made aware of these charges until I went to check in for my flight. No leg room. Seats don't recline. Tray table about the size of an iPhone 6. No entertainment. No snacks. All drinks cost money. Rude staff. Just a disaster of an experience. I'll never fly frontier again."
Pros: "The Denver people who helped"
Cons: "My brand new suitcase was broken after paying for it to be checked. My clothes and bath bag was on the pick up alone. When it was in my bag. Had to ask for tape to keep it somewhat closed to the rode and hotel. Still no email from frontier !"
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "That they did not have enough people to process all the flights " we didn't expect all of you to show up" Allowed four other flights to cut in line to make their flight but when it came to new Orleans had 100 of us not board. 4 hours later, 5 lines and lying to us about the plane turning around They Told us the next flight was 4 days later... not even connections options. At first they did not want to give us refunds either until they called security on one irate small blonde lady and security, afraid of a riot I think, told the airline they needed to resolve the issue."
Pros: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."
Cons: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."
Airlines flying from Montana to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to New Orleans
Masks required on board, masks provided on flights from Montana to New Orleans
Social distancing seating
Middle seats unavailable to book on flights from Montana to New Orleans
Testing for antibodies, testing for symptoms for flights from Montana to New Orleans
Waiving of change fees. Search flexible flights from Montana to New Orleans