This is speaking of the original flight leaving on April 30th(DL 1957) not the rebooked the following morning DL 9887. On April 30th, it was unusually crowded at Sangster International Airport (MBJ) the morning my mother and I arrived for our flight. She had to exceedingly long time for a wheelchair, once a wheelchair attendant arrived to take us to thru immigration and security then to go to gate the flight was boarding. We stayed on board for 3 1/2 hrs until the flight crew notified the passengers that flight indefinitely delayed so we had to stay by gate area. Before that my mom had to wait an additional 20-30 mins to deboard the plane. Was given food vouchers, by the time I came back the gate agents said the flight was gonna to reboard, so all the wheelchair passengers lined up. We waited an additional 45 mins, while I received a notification from kayak that the flight was cancelled. And on my delta app updated that flight was being detoured to Miami then from Miami back to JFK. We boarded the plane started to eat, then the flight crew notified us the flight was indeed being detoured & that how come the gate agents didn’t notified the passengers. We stayed on board for another 30-40 mins then was told by the captain that they tried all avenues to get the passengers back to JFK but the crew couldn’t continue the journey and the flight was cancelled. So we deboarded the plane again. Was told that we were going to be setup in hotels for the night. The hotel that we setup to go to wasn’t suitable for my mother’s needs and requested one nearby we were located in Jamaica. So any we had called a taxi to come to take us back where we stayed in Jamaica, that we had to pay out of own pockets.
Nothing unusual. It was fine. I hate having to pay extra for my seat.
The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-
The crew were very welcoming and helpful. I just wish economy had a bit more leg room. My knees were constantly hitting the chair in front of me.
Boarding was a little confusing as many folks were trying to get on through priority boarding instead of general. Everything else was excellent.
The most unprofessional and disorganized experience I’ve ever had with an airlines. After the flight was diverted on the runway and we returned to the gate, there was no communication about the plans and it took an additional 5 hours to get set up with a hotel and a new flight, information that was not readily given to the passengers and mostly gotten second hand from what other passengers heard from each other. Based on this experience I cannot recommend flying delta again
Everything was smooth and easy to fly. No complains and a lot of thanks!
Flight was great. DELTA did a fantastic job! FLL airport was chaotic!
Because the docking bridge was broken we had to exit the plane by stairs at the back out into the rain. We were last out being in BClass. Strange nobody checks this stuff before hand.
Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Boarding was confusing from staff telling going to preboard and than to group 1 Airplane was not cooling at the beginning
The flight was good overall. Everything went smoothly, although the landing was a bit rough. Still, it was a pleasant experience
Some of the Air hostesses are not that friendly. Need improvement
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
Check in person said there would be lunch. We were first class passengers and lunch was chips.
Very good flight and crew Food was a surprise on a short flight
Not being in the back row and having to pay for a better seat
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
Copa is one of the airlines with the best prices and super good service.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Could not make the flight. No one would help us at all
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
Everything was good except I was a bit disappointed that I had to pay US $150 for bags.
Business class lie down seats on WestJet aren't very comfortable. Crew were excellent and overall flight was ok.
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Those flights were operated by Delta Airlines.. one of the reasons I booked them thru Expedia, even if the tickets are sold by WestJet. Service on board is good with Delta, but don't expect much snacks on inland flights in the US or to Canada. Their entertainment system was modernized, but not much new movies in the catalog.. Free Wi-Fi for Skymiles member aboard.
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Westjet delayed then rebooked us on flights for economy class when we paid for business class and now need a refund for fare difference and they aren't getting back to us
Flight was good, long lay over, but that was likely my fault
A lot of people needing bathroom before arrival some didn’t get to use; plane a little small felt cramped but worked still a bigger plane would be nice. Crew was friendly and flight was on time and smooth. No food for vegans 🤔
The seats cushion on my seat (exit row) needs to be replaced. It felt like I was sitting on a bar rather than a seat cushion. Also, I was in the middle seat and I sat next to an oversized guy (window seat) and he took up about 25% of my space. Otherwise, the experience was good. :)
I wish I could've gotten a refund 😕 I never even got 😪 to go on my trip.
Ceiling fell down and had to have maintenance come and duct tape it up. No WiFi on the flight.
The gates should be ready when we land. Waiting on the runway for a hour is ridiculous.
Staff's did their best to make everyone comfortable and I appreciate them for it
They don't make it easy or promote their food options. Dirty plane. Delayed.
One of the best flights I’ve had. So smooth.
Seats are extremely narrow and almost don’t recline. No room for knees even for avg size adult. Overall, very cramped. Very noisy aircraft compared to A380.
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
Very smooth for one of the busiest travel days of the year and the crew was great.
The boarding gate experience was good, however they were too exact at checking
Probably won't be traveling with JetBlue again. The planes for both flights were so old; I was honestly nervous it was going to hold up. The screens had so much static. I couldn't change the volume and my movie changed to Portuguese five minutes in and refused to switch back to English. Onboarding process on the way back was utter chaos.
Separated a pair of family members(father and teenage daughter) on all legs of the flight that were booked together, just to create an upsell. Food was horrible and only catered to vegetarians and gluten free crowd. I’d rather give more of my money to another straight shooting airline.
Right now I’m still in Jamaica waiting on a flight to New York which I should be in New York from the 30th and I’m here in Jamaica
Flight emergency landed in Chicago due to “Odor” in back of plane . Had to buy ANOTHER TICKET to get to Boston cash out of my own pocket . Then they would notchange my return flight time without a 400. Charge!!!! Insulting.
Ground crew gave me interference about carrying a laptop and a small shoulder bag, even though I told them I traveled with them all the time. I then placed my laptop bag in my carryon and took out a medical device, and ground crew still tried to give interference. I had to remind them that medical devices don't count towards luggage limits. It was quite annoying and unne
They announced at the last minute that international travelers had to checkin at counter. This created a long line and unnecessary stress.
I booked this flight using JetBlue points and I was just so happy. The plane was so clean, I had every need met. Thank you!!
On-time departure, smooth ride for sure. All was good except, once again, there was no movies/TV as it wasn’t functioning.
None of the in flight Direct TV worked. A better selection of Shows would have been better. The baggage was s low. Otherwise we enjoyed our flight!