They can take care of deaf person because just make sure right way than mess up
Cons: "Serve hot sandwiches."
Cons: "The plane could have arrived on time. Otherwise everything was fine."
Cons: "Flight crew service"
Cons: "Terminal 5 TSA closes at 8:30p when there are still many flights for many hours later. The people working at the gates, shops and food court were all sullen and unwelcoming. The tap water in the food court is yellow."
Pros: "The crew was amazing but the communication could have been better with the flight."
Cons: "The flight was very turbulent. Upon approaching NYC-JFK the aircraft was bouncing all over the place. The aircraft was given a cleared for landing however I assume the flight speed and the winds was so bad that the aircraft aborted landing at approximately 50 ft from the ground and took back off."
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Pros: "Lots of space."
Cons: "Could have cleaned the spilt coffee from the tray table which was dry and sticky. Flight delays could have been communicated earlier (instead of after we were already delayed in boarding and it was already obvious)"
Cons: "Our flight was delayed for more then 6 hrs. Jet blue said everyone will get $250 credit. I called them last week since I received nothing from them. As of today still nothing."
Pros: "Inflight team was epic"
Cons: "The weather could have been on our side"
Pros: "snacks were ok"
Cons: "two bathrooms were out of order"
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "Ride was great"
Cons: "Had to pay for earphone"
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "Our seats right upfront with the extra legroom!"
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Departed on time arrived early Good legroom and ambiance"
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "I liked that I was able to get the relevant information on time"
Cons: "We were not fed food!"
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "Pilot letting us know as we experience turbulence that arose from severe weather conditions, which we would pass through."
Cons: "Pilot predicting before take-off that there would likely be no turbulence; then there was turbulence due to weather conditions."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "Crew was excellent, had a lot of fun with the vacation crowd on their way back to reality"
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "Seats were wide .lots of leg room..very friendly accomedating staff:) they smiled..imagine that!and snacks ...omg!!that we didnt pay for:) and teleivsions in the back of you re seat.great flight:)"
Cons: "Absolutely nothing not to like:)"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "Great support from the crew for when there was turbulence, I'm usually supremely satisfied with this airline but this time not so much."
Cons: "Flight was initially delayed 2 hours, then back to scheduled time, then updated saying it was delayed 3 hours.. Ended up being delayed 4 hours and once boarded we didnt leave for another hour. It was brutal. I was traveling for 24hrs that day."
Cons: "Paid more to upgrade to even more space seating, yet no indication I would not have in-flight entertainment, a tray table and power stations in this seat. I would have kept my original seat and my money in my pocket had I known these standard amenities would be restricted."
Pros: "On my way we got delayed 6 hrs and way back 2. Ruined my trip as I was only going for two days and I lost a day. Never flying with Jet Blue again. Terrible airline."
Flight was delayed multiple times
Delta appears to lack honesty
The check-in in Jamaica was a disaster
Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everything. Very nice accommodating ok"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "A screen with free movies is nice."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Cons: "Was delayed 1.5hrs"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Cons: "Food and entertainment"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Pros: "Space between seats, tv on each seat, iPhone charger"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Copa change our flight to 5 hr layover with no options and panama airport is not comfortable to be there for that many hours unless you pay for the lounge $48 p/person and only 30 mins free wi-fi so very inconvenient. Also that airport closes the gates that are not been use so no one can sit."
Pros: "One crew member was not the nicest nor helpful in her communication."
Cons: "Being polite."
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "Comfortable, nice crew"
Cons: "Dirty baths"
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Cons: "Crew was not friendly"
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "Drinks & food was ok"
Cons: "Delays and changes in flights"
Pros: "Flight left promptly on time. Crew was attentive and pleasant. Its great to be fed on the flight and not have to pay for luggage. Food was very tasty!!!"
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Cons: ". When we arrived in Panama we were forced to do security again at our gate which meant we had to throw away the 4 dollar bottle of water we had just purchased only to be stuck in an area with no bathrooms until our flight."
Pros: "I liked everything. Excellent service, friendly crew, very good food, well informed, been travelled with Copa Airlines for a few years now n will continue with them on the future. Great job guys. Thanks"
Pros: "I've never had a flight that was late with Copa."
Pros: "I had a seat in the exit row with plenty of legroom flight attendants were pleasant"
Cons: "mediocre food very crowded luggage took a long time to arrive"
Pros: "The crew was attentive Ontime"
Cons: "Limited movie choices Limited legroom (like many airlines in cattle class) No chess in games"
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Cons: "There was a second security check right at the gate, which we were not warned about at all. I had bought a bottle of liquor in Colombia and they would not let me get on the plane to NYC with it. Luckily I had a large shopping bag that I got from the gift shop in Colombia, so I was able to dump everything that was in my nylon tote into that shopping bag and they haphazardly wrapped my bottle in one of my sweaters and checked my tote. The employees said this was a new policy in Panama City, but many other travelers were confused. Passengers should be warned!"
Pros: "To do bien To do muy. Muy Bueno"
Cons: "To do"
Cons: "I don't like how they change from 70lb to 50lb"
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Cons: "When you select the meal options in advance through the Copa Airlines site the phrasing of those ptions is not very clear and I was stuck with a choice I didn’t want (“meal with fruits” - it was pretty confusing in English or Spanish - while I assumed perhaps the dessert items would be substituted with fruit, instead they brought me a pretty mediocre fruit platter). They said there was no way to change this. Copa airlines personnel at Panama airport actually were kind of rude about it."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "i dont know because i stills waiting for it!!!"
Cons: "no comments because i was supposed to be in ny right now amd im still sitting here at the airport waiting for my flight! because of the people in Venezuela! !"
Cons: "Lack of food"
Cons: "No lunch"
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "Nice and smooth Took off late but got there on time Pilot was pushing baby YEAH!!"
Cons: "If you fall asleep you will miss your meal and go hungry."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Cons: "On top of what happened with the flight from NY to Panama the situation wasnt handle any better for the conexion. There was not priority conection to the inmediate following flight to Bogota. We had to wait four more hours to go to Bogota. Also the sits were accomodated terribly for me (I can understand they had to use what was available) but if Im traveling with a minor the airline should make sure the child is seated next or near me. Even though, I understood it was a detail that simply they did not control correctly, I requested to two flight attendants to please fix the problem for me, but I was totally ignored by both. When I told them a second time, they said to me there was nothing they can do. But coincidencially, right after I was told, he sat one passanger whom have not seat assigned, right in front of me on the emergency exit. The attendant said minors cant go there which is true, but I would have seated there, and my daughter on the sit that I was which was right behind me. That plus another rude encounter with one of the flight attendants when I was getting into the plane made of my experience with Copa Airlines my first and only trip with them. HORRIBLE EXPERIENCE."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Cons: "The departure was delayed, but we arrived at the time that was scheduled in New Yotk."
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "I did allmy endeavors, very good service."
Pros: "I upgraded to business class and it was worth it! Very comfortable! The chair reclines, you have your own personal tv, the flight attendant is very attentive to all your needs, plenty of space, priority boarding."
Cons: "No complaints."
Pros: "The food was good"
Cons: "Everything was good, food, service, the crew, no complain at all."
Cons: "Provide some tv. Evening meal, not sandwiches. Leave on time"
Pros: "Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good."
Cons: "The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes."
Pros: "Quick baggage handling. Fast check In"
Cons: "Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services."
Pros: "The crew was amazing"
Cons: "They turned up the air conditioner to encourage us to buy blankets. The food was cold. The seats are uncomfortable. The plane was filthy."
Pros: "The flight attendant were attentive and professional in every case. I really enjoyed the service of the crew keep it going u made an impression that will keep going."
Cons: "No complaints my way i had a great time onboard is probably because of my fellow passengers. It’s always fun regardless."
Cons: "There was no interactive map on the in-flight entertainment."
Pros: "Great service On time"
Pros: "Everything was up to the par, from service to staff."
Pros: "My overall experience was wonderful. The crew members were awesome!"
Pros: "Flight departed on time.Boarding was orderly.The stewardess was great."
Cons: "More food choices"
Pros: "I like the seating and the air hostesses were very courteous and helpful. The boarding process was excellent and I was very comfortable throughout the flight, I had lots of legroom. The entertainment was ok. Overall I had a great time flying with Caribbean Airline and I will surely fly with Caribbean Airline again."
Cons: "I did not like the check in process the guy at the counter was not very courteous. He was telling me about my name which I used all the time for traveling all over the world. He also let me open my computer to show him my return ticket and then he was telling me to give him ticket number when there was no ticket number on the itinerary. I did not like the vegetarian sandwich the bread was too hard and dry and the vegetables was mediocre."
Pros: "Friendly service and in flight Food"
Cons: "Older model aircraft"
Cons: "flight cancelled at the last minute. not helpful with getting hotels or communicating when we will be able to fly out of jamaica. finally said it may take two or more days to get a flight. staff poorly trained. will never use this airline again."
Pros: "smooth flight"
Cons: "no blanket on flight"
Pros: "Great service and food Friendly staff"
Pros: "Does anyone give you free food anymore? Does anyone let you check two bags without making an upcharge of it? Caribbean does. Those factors alone left me feeling pretty thrilled with the experience."
Cons: "The plane was clean, but not immaculately clean."
Pros: "The crew was superb."
Cons: "Too cramped"
Pros: "The professionalism of the crew was top notch."
Cons: "Actually nothing much to complain about expect I wish the seats were a bit more spacious."
Pros: "I will continue to always shop from Kayak.com, this is my 5th trip while buyin the ticket from this site & im well pleased."
Cons: "There was a moment when i wanted to change my return flight just to catch a later one & was told i couldnt change it at the airline."
Pros: "The flight was ok just need to give little snack on the flight Mitchell"
Pros: "The plane was very old, didn't feel safe!"
Cons: "They ripped my suitcase and on my return trip they refused to carry my suitcase unless I pay $12 US to shrink wrap it"
Pros: "I was really a great experience the crew members were all pleasant and helpful."
Cons: "There should even be a snack, nuts, chips , popcorn or sometiing"
Pros: "the flight was on time and we reached ahead of schedule. The pilot communicated with us like a tour guide telling us what our travel plans were and pointed out the different areas we flew over - very good!!"
Pros: "Love the way captain informed us where we were.... Flying over Cuba. I like that the passengers clapped when the plane landed not all the airline I've travel on does that.."
Cons: "The evening meal was a sandwich wish I had a choice.. But it was very tasty"
Pros: "On time departure. The crew was fabulous."
Cons: "The movie started late so we did see the entire movie"
Pros: "Everything was according to schedule. We left on time. Crew were very friendly. Food was delis ions and satisfying."
Pros: "The meals provided on the Carribean Airline flights are always great. Especially since most airlines dont offer this anymore."
Cons: "Flight is never ontime. My flight was about 45 minutes delayed. This is definaltely not the first time this has happened."
Cons: "They called two zones to board but start taking tickets from all the passengers. Big confusion!"
Pros: "The crew members very hosoitable."
Cons: "Judith, the pilots excellent flyers."
Pros: "Nothing was as i espect no Customer service was poor"
Pros: "Great customer service"
Pros: "the food was good"
Pros: "The crew members kept us alert, very friendly.. First time flying with Caribbean airlines and it was great."
Cons: "No food given or snacks other htan a drink"
Pros: "service and uickness of flight"
Pros: "The hospitality and friendliness of the crew who always greeted us with a smile."
Pros: "Food was well prepared. Crew was very welcoming and tentative to all passengers."
Cons: "Plane smelled like bathroom when boarding. Same issue when boarding from JFK to MBJ on Carribean Airlines. Smell disappears once air is turned on once inflight. Entertainment is not in-line with competitors. TV's are too high and shared by 4-6 passengers."
Pros: "It was very nice they give us a gift on the plane returning to J.F.k. The food was not that great."
Cons: "not enough room in the small plane"
Cons: "I didn't like that airline personnel took it upon themselves to cut off the lock on my checked suitcase, rummaged through my things and left everything a mess. The least they could do is replace the lock they unnecessarily destroyed."
Pros: "The flight was on time. Flight was comfortable Crew was friendly"
Cons: "No food/ snacks Awful and limited beverage"
Pros: "I enjoyed the movie The 1st luggage free The packaging of the utensils ( think that was well put together) I enjoyed listening to reggae on the radio...that was great. I appreciate the fact that the Pilot kept us up to date each step of the way. Thanks for taking me home safely."
Cons: "The crew members were not pleasant The Flight attendants seems like they were not happy to be at work, their energy was not optimistic. Didn't enjoy the food The plane was delayed, that's awful. The luggage's took quite awhile to dispense. Had a lot of air pockets, was just not a smooth flight from beginning to end. Did not like you had to use your hand to turn on the faucet in the bathroom."
Pros: "It was a great flight"
Cons: "the seats are not padded thick enough... no bounce to it...too tough"
Cons: "The toddler sitting behind me who banged on my chair and cried the entire 5 hours."
Pros: "Great crew service"
Cons: "Entertainment sound did not work."
Pros: "The plane aborted take off half way down the runway.And after 25 mins we were taken off and bought back into the terminal where we sat for another 2hrs.They got the problem fixed and loaded us on.When it was time to serve the meal the oy option was chicken. No vegetarian. Others wise we landed safely."
Cons: "The whole Caribbean airline experience"
Pros: "The smooth ride , easy accessibility and courteousy of staff"
Cons: "Had no real issue I, except this time I had to get wheel chair assistance, i had to wait in the passage unattended for a while at point of disembarkment"
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Cons: "Put departure kept getting delayed"
Pros: "On time, good boarding process."
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Cons: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Pros: "Clean airplane. Friendly crew."
Cons: "Leg room is too small"
Cons: "Flight was severely delayed, no compensation, check-in was horrible."
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Cons: "Awesome Customer Service"
Pros: "I guess I’m happy they didn’t crash."
Cons: "Wasn’t American Airlines promoting a new plane every week? Did that fall through?"
Cons: "I will never fly with American again."
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Cons: "Flight was delayed 90 minutes"
Pros: "The crew was helpful"
Cons: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Departure gate staff forced passengers to check bags, when there were multiple empty overhead bins on the plane at takeoff. This makes no sense."
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "The on-board attendants were personable and efficient."
Cons: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Cons: "They left the lights on the whole flight"
Cons: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Cons: "Bought a sandwich which was old ..."
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Nice staff, on time"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "we left on time and landed early. staff was friendly and kind."
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Cons: "Stop serving early"
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "The smooth flight."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Pros: "The flight was delayed. I did make my connection"
Pros: "Crew was friendly, pilot kept us informed."
Cons: "We were delayed upon landing but I realize the circumstances were beyond the crews control so no point fretting. Still disappointing nonetheless."
Cons: "Seat assigned"