The pilot was late so we didn’t take off til almost 2 hours late.
Flight was late, the only reason I almost missed my flight was that my connection was also late.
It was great with United overall except for two things. 1) It was a 5-hour flight and we were with kids, so we were asking for extra snacks. They were extremely reticent to dole them out even though there wasn't any meal and the kids were starting to hit their limit towards the end. 2) Baggage didn't arrive until 80 minutes after we landed.
We had to deboard 2 times due to maintenance issues. They changed the plane, and then we got deviated to LAX due to maibtenance issues on the other plane, had to sleep at LAX and los a full day.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.
Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.
Great flight. WiFi worked great and the crew was awesome.
Great crew, smooth flight. 30 minute delay on the tarmac with no status updates or information from captain. However, that was the only negative on the trip.
My seat had a worn out cushion, which made it a bit uncomfortable. Other than that, the flight was excellent.
American was the airline that Starlux contracted for this trip. I arrived in time to make the connecting flight on American, and then the baggage-handler debacle happened. For some reason, the first class and premium economy passengers' luggage was unloaded first. Never seen this happen before. They had handlers removing the bags from the carousel for those passengers. Meanwhile, all of the economy passengers were waiting for their bags, including me. And there were a lot of bags because it was an international flight packed full. While waiting for 45 minutes, my bag didn't show. Meanwhile, an American representative showed up asking if anyone has a connecting flight to Phoenix. Of course I spoke up, and they proceeded to try to find my bag because I had to take a bus to the actual terminal to catch my flight. Which I was not informed of before I arrived. After another 15 minutes of searching, my bag was finally found with the first-class passengers' bags because they had pulled it by mistake. So I rushed to the terminal with the American representative to catch my flight, and they informed me that I missed it and could not get another flight until the next day. Of course, after being on an international flight for 18 hours, I was in no mood to hear this. Now, to be fair, there were a few American employees who tried to help me. After hearing about the missed flight, they got a supervisor to talk to. I expressed my situation to the supervisor, and she was not helpful until I asked for compensation. She agreed to get me a hotel room for the night. So I agreed, and she disappeared into her office, and I waited. And waited. And waited. And waited. While waiting, I was asked by three different employees who knew of my situation if I had been helped. I told them I was waiting for the supervisor to get the hotel room, and they said they would check. Finally, after waiting for 75 minutes, one of the employees who had asked me if I had been helped arrived with my hotel room and arranged a ride to the hotel for me. Never saw the supervisor again. It was now 8 o'clock; I arrived at 5:45! My rebooked fight was scheduled for 6:11 this morning and I have now been informed it has been delayed until 10:00. So am I happy with American? NO I'M NOT!! ;
Not good. Flight crew, was not friendly and just shoved stuff at us. Not the way I like to travel.
The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work
Well, true to American Airlines, both of my flights were delayed. But it’s a good thing that American is so consistently incompetent because if the first flight was delayed in the second flight was on time then I might’ve had a problem..
Overall experience was great. Flights were almost on time in departing and we arrived at our destination as scheduled. No issues with amenities or flight crew. Everything went well as as expected. Will fly again with American Airlines in the future!
The flight was very smooth and the meal in business class was great.
Always seated jammed in rear of aircraft Admirals Club food at DFW terminal D was absolute worst food experience and I pay $600/year to eat this dried out junk
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
The usual wait at Columbus once you land to get to an open gate (20 minutes) and then the usual 30 minutes for your luggage to appear.
