Serve sodas - but maybe there wasn’t time.
Pros: "Everything was great thanks"
Cons: "Five star trip"
Cons: "Flight was over booked and 1 hr delay"
Cons: "Staff not friendly, no food"
Pros: "The seats were spacious"
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Great gate staff at each leg. Fantastic crew DEN to IAH"
Cons: "Nothing really. The layovers allowed me time to work on schoolwork and to enjoy lounges."
Pros: "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
Cons: "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
Pros: "getting bumped up to economy plus and being in an exit row."
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "My bag actually made it to my destination before I did. I also managed to modify my flight on the United app to a better one than the customer service provided."
Cons: "no accommodation or food vouchers offered. If I didn't have a smart phone to shop around, I would have been subject to price gouging of local hotels. I was quoted $399/night at one of the generic hotels advertised at the airport kiosk."
Pros: "It seemed they had just installed new carpet and the seats looked like new. The plane was nice."
Cons: "We were 2 and a half hours late to Omaha. There were thirty planes ahead of us to take off in Chicago. Very long wait inside of the plane."
Pros: "comfortable . got moved up to economy plus. enjoyed the seats in the exit row"
Cons: "we were delayed."
Pros: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Cons: "Wifi connection, pretzels, tiny beverage cups"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Friendly staff"
Cons: "Had to pay for wifi. Seems weird to advertise it and it's not included"
Pros: "I arrived in Omaha in one piece."
Cons: "Everything else."
Pros: "Loved the fast boarding and quick flight! The crew did their best to inform us about our various delays."
Cons: "Cmon dudes, just plan ahead. Don't leave us to taxi on the tarmac for an hour before take off, only to do the same once we land! This shouldn't take quite so long."
Pros: "The comfort of first class was very good."
Cons: "The flight attendant was working her tail off, but she was struggling to keep up with the first class passengers due to the limited time to get service items out."
Cons: "One hour mechanical delay"
Cons: "No gluten free options"
Pros: "Gate staff was nice."
Cons: "Difficult to understand steward on flight"
Cons: "Was supposed to arrive in time for my speaking engagement - since I was the speaker, I was very upset I missed it!!!"
Pros: "I had excellent service, the employees were extremely nice and helpful. I use a wheelchair due to disability, so it's important to me to have someone take me from entrance to the gate and help getting on board. From the woman who helped me with getting me to the gate, the gate agent and flight attendants, I was very impressed with UA service today."
Cons: "Similarly, poor cabin staffing"
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Cons: "Very rude steward. Sooooooo not his line ofnwork!"
Cons: "Had computer problems. All flights shut down. Will never fly United again"
Pros: "Crew was nice Smooth flight"
Cons: "Small plane Delayed flight"
Pros: "The flight is short and sweet and because of my seat assignment I didn't get a beverage until about 15 minutes before landing so the flight attendant said, "you don't have much time to enjoy it, so just enjoy it". That was just what i needed that day! Thanks United!"
Cons: "Delayed for a latch for 10min then 10 more then 30 in reality was around 1:30 plus when we finally bored the plane we got delayed again because they had to spray the aircraft because of the snow supposedly 5 minutes it took 25 My overall opinion about united airlines is: Never again Bad customer service"
Pros: "Everything was good!"
Cons: "THe sits where very uncomfortable."
Cons: "My luggage was lost"
Pros: "On time no delays"
Pros: "Everything was on time and all the staff was friendly and helpful."
Pros: "Again, the food wasn't bad, persay, there was just hardly any time to justify food at all. Just a slightly crushed packet of snack that was almost entirely pretzel."
Cons: "I'm still at the airport !!!"
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Cons: "Went all the way there turned around and came back"
Pros: "Seats were spacious, we were on time."
Pros: "departed and arrived on time"
Cons: "cost was high person next to me on the way there was rather large and made my trip uncomfortable - not trying to be mean just being honest"
Pros: "Not a lot"
Cons: "The fact that we had to get off due to too much fule,didn't make a lot of us comfortable..when it comes to flying,the whole team needs to be on the same page..makes flyers more comfortable..but things do happen.."
Pros: "Crew was nice but seemed tired or flustered. I could stow my backpack in overhead because it was a backpack, a true carry-on piece. Flight was short."
Cons: "Flight was delayed. Boarding is always a pain. Airline calls boarding, everyone queues up and then it takes forever. Also they take to long boarding business class etc then many times they call a group # but allow passengers from other groups to board, not including people with disabilities, older passengers who need assistance."
Pros: "Other than having the plane replaced with one that worked, noting."
Cons: "The plane was gross, no actually nasty! Dirty, dirty, dirty. The cubby that holds the emergency latch was falling off. The window shade hardly worked. But more than that, the scum that caked the seats, window area and floor was UNEXCEPTABL!"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Cons: "The screaming kid kicking the back of my seat the whole flight."
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"