The cheapest ticket to District of Columbia from Monterrey found in the last 72 hours was $212 one-way, and $410 round-trip. The most popular route is from Monterrey Gen Mariano Escobedo to Washington Reagan-National, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $212.
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Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.Read more about Avianca
Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Pros: Every thing was very good
Pros: Seating was comfortable. A meal was offered.
Cons: Flight attendants could be friendlier.
Pros: Seats are good and crew excellent
Cons: I miss the jack Daniels
Pros: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Cons: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Pros: Perfect trip
Pros: I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor
Pros: Only one crew member had common sense
Cons: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”
Cons: I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence.
Pros: 4 hours short time.
Pros: Friendly crew
Cons: More water offered during trip
Pros: Online check-in, boading
Cons: Spend over an hour in the plane after landed. We weren’t even Offer water or nothing.
Pros: I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned.
Cons: There was not anything negative that I experienced on my recent flight to El Salvador.
Cons: I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830
Pros: It was on time
Cons: There was not enough room to put the carrion bag in the compartments
Pros: Great flight on time and service was awesome
Pros: The food was delicious
Cons: No comment I like everything
Pros: Great entertainment system at each seat.
Cons: The person next to me on the flight took up more than one seat and the small seat in economy didn't leave me with a comfortable amount of space. On the long flight the crew only came by once to offer a beverage with the meal. They also only gave an extremely small cup of soda without even providing a full can. Myself and all those around me spent the flight thirsty.
Cons: I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again.
Pros: I arrived to my destination safely.
Cons: Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish.
Pros: Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!
Cons: Flight was changed last minute and there were no other flights available for 6 days
Pros: El servicio.
Cons: El avion no era internacional, sin embargo, era por las huelgas de los pilotos.
Pros: No dislikes
Cons: Everything. Arrived 15 min earlier while departed 15 minutes late
Pros: I love Avianca, I wish I could fly everywhere I go with them
Cons: They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!
Pros: Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!
Cons: The pushy attitude of the check in hostesses
Pros: Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight.
Cons: The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too.
Cons: The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again.
Cons: Did not fly as scheduled - still in Bogota
Pros: Quick boarding, friendly crew
Cons: No personal entertainment units.
Pros: I liked everything except the food.
Cons: There were no vegetarian options for meals
Cons: My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight.
Pros: Good entertainment selection.
Cons: We had a 6 hour delay after traveling all day and being up all night. The actual flight, when we finally got on, was packed and uncomfortable. Our seats didn't recline and were very uncomfortable.
Pros: Among the three flights, this was the best one! Thank you!
Pros: CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME.
Pros: Fly on time. Good customer service on the plain.
Cons: We were two, they gave us separate sits and they were vacant sits
Pros: The food was OK and the staff was nice
Cons: It wasn't comfortable at all. The headphones didn't work so I couldn't listen to any movies
Pros: Service was great
Pros: Monitor does not work properly
Pros: Highly recommend Avianca. The food, service and timeliness were great.
Cons: The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent.
Cons: The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months.
Cons: Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened.
Pros: There was nothing exceptional on Avianca's service on this service.
Cons: Flight was delayed to perform some last minute maintenance work and crew wasn't very organized during the boarding procedures.
Pros: Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!
Cons: One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later.
Pros: I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one
Cons: First plane, small. Food
Pros: It is super comfortable and the entertainment is great!
Cons: The food didn't taste great. It seems to be a general problem with Avianca pilots but usually the take-off and landings are bad. You will usually hear people say "aaaaah" during landing just because the pilots depart waaay to fast.
Pros: flight time is so confusing
Pros: Comfort plus is a nice upgrade
Cons: Having a clear gate to take advantage of being early.
Pros: Crew was nice and friendly
Cons: The economy seats in an A321 are uncomfortable and there is very limited legroom.
Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.
Cons: we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages.
Cons: Refueling took over an hour.
Pros: The Delta staffed were friendly and greeted me with a smile.
Cons: The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by.
Pros: Crew ok ... not engaging
Cons: The DCA airport was having some problem. 1.5 hours late. Not very good.
Pros: I like having the adjustable head rests.
Cons: There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all.
Pros: Reliable Airline - on time - kept up to date on flight timing - Great crews.
Cons: Good stuff.
Pros: No delays. Easy boarding.
Pros: Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink.
Pros: Customer service on the phone.
Cons: Delays all day on delta. On my way out and on the return flight.
Cons: It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am
Cons: The delays
Pros: On time boarding. Good entertainment options, friendly staff
Pros: Everything was nice
Cons: The price
Pros: The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations
Cons: Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it.
Pros: Great crew
Cons: AC was not working properly and it was very hot and miserable trip
Pros: Staff tried to be helpful
Cons: Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!
Cons: There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me.
Pros: The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline.
Cons: One of the flight attendants didn’t seem super happy. Not much to complain about on this flight.
Pros: Arrived safely
Cons: Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival.
Pros: The seats.
Cons: In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year
Pros: I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service
Cons: The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated).
Pros: Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!
Cons: Not much to say I didn't like, few problems with in-flight WiFi but otherwise good.
Cons: Flight attendant took my complimentary new order but then forgot to bring me the food.
Pros: Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much.
Pros: Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful
Cons: Nothing really. It was an uneventful flight with good service
Cons: it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price.
Pros: I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen.
Cons: It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free.
Cons: Flight was late by almost 2 hours!!!
Pros: The flight was uneventful and although we took off late, we arrived on-time.
Cons: The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight.
Pros: Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence.
Cons: Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie.
Cons: Aircrafts were not maintained well and they had to return causing a 4+ hr delay
Pros: I liked that the plane was newer and the box snack was really good.
Cons: Nothing really
Pros: On time
Cons: Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm.
Cons: Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less.
Cons: Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta.
Pros: On time...great service!
Cons: Seats were a bit narrow.
Pros: I got upgraded to 1st class Enjoyed the luxury and extra attention
Cons: The bathroom was really tiny.but apart from that everything was perfect
Cons: Too many boarding calls for different levels of service.
Pros: delayed. equipment failure.
Pros: The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK.
Cons: 5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it.
Pros: Service and kindness of the crew.
Cons: No entertainment onboard
Pros: The flight attendant crew was really friendly and professional.
Cons: An option to stay in panama forever.
Pros: Cuesta q salgan las maletas
Cons: Personal muy pesado
Cons: Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful
Pros: Very good
Cons: Very good
Pros: Both good
Cons: It would have been nice to have our own video and the choice of our own entertainment, as I get with United
Pros: Loved the leg room in the emergency seat row
Cons: Wider seats in economy
Pros: The worst airlines company!
Pros: The seats isn’t comfortable.
Cons: Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️.
Cons: They go above and beyond to make you happy.
Cons: More leg room
Cons: They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that.
Pros: Nothing, really, except that our luggage arrived with us.
Cons: Absurd boarding area in Panama. Totally third world, or maybe a livestock holding pen is a better description. You have to go through security screening at the gate AGAIN, so those ridiculous $5 bottles of water you just bought to survive the wait in the overcrowded, hot waiting area? Throw them away or drink now, says the screening agent. I will never take a flight with a connection in Panama again.
Cons: Everything. The only thing is that the seat recline too far back and crush my legs and I’m only 5’11 so I can imagine how uncomfortable it must be for someone taller
Pros: We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it
Cons: Nothing, plane is old.
Cons: The food. it is absolutely horrible
Pros: Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!
Cons: Cabin temperature could hsve been cooler.
Cons: The flight from Panama City to Washington, DC didn't have the personal television screens.
Pros: The flight itself was fine. Good entertainment, in seat options and decent food.
Cons: There is a second security check point right before you enter the gate area and you can't take any food or drink it which includes water. That made for a long wait with nothing to drink and once on board there was no extra water service.
Cons: Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles
Pros: quick flight and early arrival!
Cons: wierdos on the plane
Pros: Flight on time and crew was nice
Cons: Food was terrible and the entertainment system was poor
Pros: 2 free bags, free food d, free booze
Pros: The crew was very nice and friendly, for the most part, and their service was good.
Cons: The food was disgusting (and I don't know if it's good or bad that it was in tiny portions). The seats were very uncomfortable. No personal screen for entertainment - just screen coming out of the ceiling that displayed one movie.
Cons: 1. The flight departed two hours late. The airline offered no explanation or apology. We wound up landing in Washington at 2:00 a.m. 2. Boarding in Panama was chaotic. There was no P.A. system, so we had to strain to hear the shouting airline employees. 3. There were no individual entertainment monitors. There were screens that dropped down about every five rows. All passengers would have to watch the one movie selected by the airline. I was so far from the nearest screen that I could barely see it. 4. The food was awful. 5. The seats were very uncomfortable.
Pros: Flight crew. Berry nice
Cons: To many kid's crime on the 5hr flight
Pros: Everything was pretty-much great.
Cons: Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies....
Pros: I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again.
Pros: The flight was safe and comfortable.
Cons: The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there.
Pros: Timeliness, food, good price for a non-stop flight.
Cons: Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight.
Pros: Everything was good except taking off on time.
Cons: We waited over 45 minutes inside the plane to take off. Supposedly because of air traffic congestion! Really? That was a really funny excuse, like we couldn’t see other planes take off consistently. I’m sorry Copa but PTY is not ATL or LAX were that can actually be an excuse. We ended up arriving late
Pros: no comments
Cons: I was soprice that we did not have any piows or blankets for this trip.
Pros: We made it on time
Cons: The food was not very good, the crew can offer water more often
Pros: Quick board and deboard and the breakfast was OK
Cons: Flight was almost 5 hours long and we weren't allowed to bring beverages on the plane from the Panama airport (which was kind of nuts in my opinion, since I'd just gotten off another plane and had already gone through security); the flight crew only distributed beverages once. I've taken 3 hour flights where the beverage cart has gone up and down the aisle twice! I was really thirsty by the time I got off the plane, and then by the time I got through customs, it had been like 6 hours since I last had anything to drink!! They really should have offered customers AT LEAST water at some point later in the flight.
Pros: All the way it should be!
Cons: . The tem let me wait for ever in something I wanted to ask as a favor they said wait a second and never come back to ask what did I need.
Pros: On-time departure and arrival Friendly and courteous staff
Cons: Old Plane No USB charging connectors
Pros: Breakfast was actually good for airline food. Boarding was way late. The security in panama made everyone throw out water so I wasted $4. They also were not thorough at all and abandoned the metal detector at one point.
Cons: There needs to be some snack options in business class after the light meal.
Pros: The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke.
Pros: The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room
Cons: Planes are old and outdated, no entertainment for medium/longer-haul flights
Pros: Very little
Cons: The cre in charge if business classs was incredibly unfriendly and rude. His name is Rocardo and he should not be a business class crew. He was slow, uninterested, forgetful and at times rude. Cops needs to step up its service
Pros: Good food and movies. Great staff. On time and plenty of room in seating.
Pros: Polite and nice crew On-time flights Acceptable food
Cons: No seat-back TV Small leg space The seats in the front row of Exit doors do not recline
Pros: Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!
Pros: Aeromexico Boeing 737s are great. No complaints here.
Pros: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.
Cons: I am completely satisfied with my experience
Cons: The puntuality
Pros: Missed it
Cons: Give back money
Pros: Was on time
Cons: The entertainment
Pros: on time
Cons: AC on boarding!
Cons: Not every flight has internet access
Pros: Clase Premier, love it. Great seats, entertainment and food
Cons: Maybe no children but, I understand
Pros: Excellent Service
Cons: Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable
Cons: Everything very poor
Pros: Excellent flight. Aeromexico is great
Pros: Everything was great
Cons: Everything was great. Love Aeromexico
Cons: Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off
Pros: The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices
Cons: The WiFi didn’t work even though it was advertised as working
Cons: I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)
Cons: 2.5 HOURS DELAYED
Cons: The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes
Pros: Aeroméxico has the best in flight service aboard of any airline today!
Pros: vuelo sin demoras
Pros: No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre .
Pros: Brand new plane
Pros: Right on time, great entertainment and decent food
Cons: Flight was delayed
Pros: Soft flight
Cons: Little bit of turbulence for wheather conditions
Cons: No food, no entertainment
Pros: Not much
Cons: Korean translation sucked. Also food was bad.
Pros: Thank you my flight was great the airline took tine to make changes to make my flight less stressfull
Cons: Nothing I disliked.
Cons: Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence
Cons: My baggage was lost never arrived at Mexico City!
Cons: Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible.
Pros: They were friendly and professional
Cons: hablo Espanol no bien
Cons: less legroom in my seat than my neighbors'
Cons: Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje
Pros: To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ...
Cons: N O T I N G ....
Pros: SAME THAN ABOVE
Cons: SAME THAN ABOVE
Pros: Thr dervicr
Cons: I have to pay $60. Dollars
Cons: This was the last time we trust kayak
Pros: Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger.
Cons: Why leave first flights that originally departed 1 hour or two later
Pros: Help from attendants
Cons: Too crowded
Pros: Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late).
Cons: Flight was minorly delayed
Pros: Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful.
Cons: No movies, or shorts, even clips or old tv shows.... WAAAAAAAA
Pros: Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here.
Cons: The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here.
Pros: Plenty of drinks, entertainment and blankets earplugs. Going we had a fabulous new plane with individual tvs & plugs for electronics.
Cons: Coming home older plane, no individual tvs, the monitor to view commercials was small & far away. Also they only showed one hour tv show. It was over 4 hrs, they could have showed at least another show. Food not good.
Cons: Excellent service!
Pros: Crew was great. Plane was clean.
Cons: My bag could have arrived with me in Des Moines. Instead I had to go back and pick it up the next day.
Pros: Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful.
Cons: The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew
Pros: Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before
Cons: WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines.
Cons: Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now.
Pros: Crew was amazing, very helpful and nice!
Cons: The touch screen for the entertainment didn't work so I wasn't able to watch or so anything
Cons: There was a three hour delay for missing crew.
Pros: Person checking tickets was good
Cons: Constant delays. Lots of waiting and zig zagginf around runway before taking off. Bags took forever to get out. It was a small plane and not full. No reason to wait 40 minutes for bags. Overall unenjoyable flight experience.
Cons: No headphones and wifi was impossible
Pros: I was with Japan airline and they were amazing crew and amazing service with very good food
Cons: The seats and entertainment could have been better
Cons: Caught an earlier flight and the entire team made the process seamless.
Pros: Crew was great.
Cons: Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat.
Pros: It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts
Cons: There’s always room for improvement. Too much to list here
Pros: many movies
Cons: The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!
Cons: in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW.
Cons: The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed.
Pros: The crew were polite, accommodating and understanding
Cons: The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging.
Pros: Left and arrived more or less on time. No major issues.
Cons: Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.
Pros: Quick, efficient
Pros: The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American.
Cons: The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence.
Pros: The fact we arrived safely
Cons: Long time to claim baggage, three hours delay, uncomfortable seats
Pros: American Airlines was fantastic. The plane was new and nice. The crew was wonderful. No problems.
Cons: Never will I book through a third party again. I was not able to choose my seats or upgrade my seats until I got to the airport. Also, I was not able to get a boarding pass for my 2nd flight until I got to the 2nd airport which caused a minor problem at immigration. DO NOT BOOK WITH WEBJET!!
Pros: Great service great entertainment to make long flight bearable
Pros: We shopped price, this was the most affordable flight for us.
Cons: Getting seat reservations should be easier and sooner.
Pros: I liked arriving safely, although we were an hour and a half late
Cons: American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude.
Pros: I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it.
Cons: I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine.
Cons: Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible
Pros: Entertainment options.
Cons: Poor service and food quality for having paid for business class. Cabin crew more focused on their own convenience than the customers.
Cons: Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage.
Pros: Everyone was friendly
Cons: Very tight fit.
Pros: Quick connection
Cons: Tiny overhead bins - even in first class
Cons: No pre boarding for family with kids
Pros: The spaciousness of the seating on AA is tops bar none
Cons: The cookies and it was cold. Jesse
Pros: I think they were holding the plane for a connection flight arrival.
Pros: Boarding was simple
Cons: For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours.
Pros: Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long.
Cons: Everything OK.
Pros: Had row all to myself--that's a rarity
Cons: 1hr departure delay
Pros: Got in an hour early. Booya.
Pros: Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.
Cons: The seat discomfort and the lack of entertainment.
Pros: Price was right
Cons: Significantly late & rude, as usual.
Pros: Clean, friendly staff, great baggage tracking. Smooth flight.
Cons: Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space.
Pros: Getting off of that plane.
Cons: I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team.
Pros: Much more legroom on this flight, even though it was a smaller aircraft.
Cons: Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful.
Cons: There was no one at the gate to keep us updated about the flight delay
Pros: The flight assistants were nice
Cons: The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty.
Pros: once I made it on it was smooth
Cons: plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight
Airlines flying from Monterrey to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monterrey to District of Columbia
Masks required on board, masks provided on flights from Monterrey to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Monterrey to District of Columbia
Testing for antibodies, testing for symptoms for flights from Monterrey to District of Columbia
Waiving of change fees. Search flexible flights from Monterrey to District of Columbia